Lennar Reviews in Indianapolis, IN

Need help with new home repairs

Found missing paint places and quality of workmanship not the best.

The quality of the house is very poor, especially the painting work. Although I had many things corrected later, after moving in I still found many quality issues. My friend also bought a Lennar home, but their construction team did a great job, while the team that worked on my house was terrible. In addition, the paint quality is very bad. If I had been told at the time that I could choose better paint, I definitely would have paid extra for it.

I am enjoying my new lennar home, I have had great experiences so far.

This is our third brand new home and we’ve been consistently disappointed with the quality of the Lennar home. Cheap carpet, no handles on any cabinets, dirty when we moved in, cabinets hung so high that the top shelves are unreachable (we’ve never had cabinets that were placed so oddly high), extremely loud furnace in the middle of the home. Zero stars. Disappointed buyer.

I got to experience the building of the house. There are issues I experienced during my build. First issue would be the siding being installed as though they were shingles and not staggered like it should have been. Second would be the flooring being installed the same way! There was a stair step pattern. Flooring should've been sporadically staggered. Neither the siding nor the flooring was corrected. Third issue would've been kitchen countertop installed properly, but then a few days later was cracked. Andy resolved that issue and had the countertop replaced. Fourth issue would've been kitchen cabinet gouged while being installed. Andy also resolved that problem as well. Replacing the cabinet entirely. Fifth issue was watching the trim guy beat trim so hard over doorway cracking it and leaving it. Then painters come behind him and try to cover it up with filler and painting over it. And Andy also resolved that by having the entire trim over the door replaced. Sixth issue would be someone gouged the flooring in the bathroom. Issue was corrected. The seventh issue would have been pipe going to the furnace that was in line of walking directly into as you going through the doorway. Issue was resolved pipe was turned away. I also walked through several other homes being built, and the issue was in those homes as well. The worst part of the experience would have been the painters. I'm not sure which is worse the trim guy or the painters. There are runs all throughout the trim in the house. Overall, if it had not been for Andy and Brent these contractors just do whatever they want and leave it. 90% if not more are non-speaking English. I downsized from Dave Sego quality built custom home to Lennar. This was very painful to watch throughout. I would say these are nice starter homes for young couples. But if you are wanting quality, I would say do your homework first. Thanks again to Andy and Brent for being professional in handling the issues at hand not once did neither one get upset nor myself. ... More

We only met the construction manager after we closed, and did a brief walk around, I believe that he did address the issues our individual inspector noted during the build process. Dominique Peck, Sales Consultant, was excellent. She was always very responsive to our many questions. Jackie Dearmond, Concierge, was quite responsive to our questions and in providing necessary information needed all the way to our closing date.

Dominique was amazing! She helped us through the process of purchasing our home. Our celebration review was excellent as well with Lennar(can’t not recall the gentleman’s name but he was great!)

Lennar emphasizes that Sod is not covered under warranty. Understandable! However, what they don’t tell you is they will come and tear your yard up (digging and whatnot) and won’t even notify the home owner. What they won’t tell you is that they’ll replace all the damage done by construction at the lowest priority I’ve even experienced. We were told our oven was brand new (we found a scratch on it before signing and told them we wanted it replaced). They covered the scratch so we didn’t know it was the same one and shipped us a new door AFTER WE SIGNED so it wasn’t covered under warranty at all. The amount of things they DONT tell you is actually ridiculous. ... More

The experience was not completely disappointing but it was not amazing either.

Moved in 6 weeks ago. They didn't finish caulking the upstairs bathroom, the laundry room door doesn't latch, one wall in the upstairs has drywall that moves when you push on it (not properly nailed up), and they left half the building extras in my master bedroom instead of the garage. Aside from the use of flat paint in the bathroom, it's fine. The bigger issue is that my loan agent told me that the first year of HOA fees was covered with my mortgage. This was a flat lie as I was notified 6-weeks in that I owed $625. I do not trust them, but for the price and interest rate for the house, what real choice do I have? ... More

We were always supported promptly by the sales staff. Ryan was always good at responding to emails. The construction manager Josh also was responsive and helpful.

Some things they are great a few other things they need to work on like the day we closed escrow the person that did the walk through NEVER called us back even after we Text him twice but other people like Ryan in the sales office is the BEST.

Lots of paint splatters. Windows were filthy…..never cleaned after installation. Construction debris at the end of the street has never been cleaned up. Positives….. quality flooring. Clean installation of furnace and water heater. Masonry work looks good. Appliances are above average. Closing was seamless Suggestions to make it better. Use screws for Sheetrock instead of nails to eliminate nail pops. Don’t use FLAT paint. Satin would improve the look and cleaning substantially. Do a better job of cleaning prior to someone moving in such as paint splatters and eliminating the Sheetrock dust from the tile floors. Don’t close any of the interior doors after painting….. several had marks where the door had stuck to the jam and then opened, removing some paint. ... More

Working with Taylor was amazing. Unfortunately Taylor doesn’t manage all aspects of the buying experience. The financing and getting to close was a disaster. It seemed like this was Lennars first home to mortgage and close. The price we ended paying is probably “fair” in today’s market but I do not think the price the home was listed at and the quality that went into building the home are comparable. So many small things could be done that would make these homes stand out and most likely bring a higher selling price, for example update fixtures and door handles instead of the cheap silver construction grade. A little thought of outlet placement would have gone a long way too. In the end, we purchased the home so I can’t complain too much! After being in the home for a couple months it just feels like we took a step backward from our previous home. ... More

Lennar did not provide quality workmanship during the build process. Multiple issues and after the fact warranty claims. Cracked concrete, dented garage doors, poor drywall and trim quality, damaged cabinets, condensation on fireplace glass, unable to cool upstairs with size of AC unit, no electrical junction box, missing stud in wall, damaged stair railing, yard retaining water, dead landscaping, and more.

The whole process was very helpful and easy, making our purchase decision for us. Everyone in the process has been great.

The sales experience was very professional without pressure. Dominique was patient as we took almost a year to finalize a purchase. Customer service after the sale could be improved in response time.

We do like our house but throughout the process we’ve realized we will likely never use Lennar again. The lender we used (through Lennar-Sam) was horrible to say the least and obviously only had Lennar in mind throughout the process. Our appraisal was much lower than we paid and that component was very unsettling with how it was taken care of. Sam was pretty manipulative when speaking about it. I have a mortgage background so I found many errors however when brought to Sam he assured me I was wrong when in the end—I was right and our numbers were completely off. The fees for closing in itself was enough for me to never refer Lennar to anyone. We’ve been having issues with an excessive water bill and Lennar seems to not want to help. The issues brought to Lennar have been fixed ONLY if Lennar is not out any money. All in all, I wouldn’t do this again. ... More

Starting with the viewing of homes Ryan was so helpful then he introduced me o the rest of the Lennar team. From all the Joshs’ to the final closing, everyone I talked with was so nice and patient and helped me through the whole process.

Lennar charges a premium price and uses the cheapest material and labor and it shows. I am SO disappointed and have major regret for building this home. Gave responsiveness 2 stars - they do respond - but, nothing changes - your told that's how it is.

Great company and great staff!!!

This is our second Lennar home. We are super pleased with the house. The Lennar mortgage process was fairly seamless as well. The build and craftsmanship are of good quality. Whatever small issues we noticed, Lennar has been quick to fix and make right. Overall, we are very pleased!

Lennar made buying this home so smooth and easy. From the very beginning, start to finish was fantastic. Jessica was great from the start. No pressure, just facts and she made us feel very confident.. The construction superintendent walked us through the house and gave detailed feedback. I believe the house is superior workmanship. We really enjoy the floor plan! Nothing like it we looked at before. Thank you!

The sales people were awesome. The loan process could have been less stressful. They wanted the same info sent to them multiple times. Taylor the sales consultant was fabulous and very helpful. The title reps were awesome and my Broker Rachel was fantastic. We have had a few issues after we moved in and Wendy has been awesome. She has went out of her way several times and has always been there when we needed help. When we moved in the house could have been a lot more cleaner. The floors have markings on them from the installation that will not come out and they are not shiny as you would think they should be. ... More