Lennar Reviews in Washington, MD

Nice house, but the process to close was tedious and the final build of the house was not according to the plans we were initially given.

We had a positive experience with buying our house, the sales person was responsive and knowledgeable. We used Lennar Mortgage and Lennar Title, which made our lives easier. The Mortgage Officer was very helpful in the process. Construction on the other hand was a pain. We had to document all of the issues ourselves during several walkthroughs with pictures to make sure everything gets addressed and resolved. However many of the issues were ignored multiple times. They got addressed only after we escalated them to the construction management. Construction didn't commit to the deadlines they set for themselves. The house still has issues, after almost 2 months after closing. ... More

This model house is NOT a model: Workmanship is very poor. However, I might say that the construction manager, Jeff, and his right-hand man, Vidal, have responded to my requests very well.

This was good working with super and sales rep they were helpful and answer all our questions and concerns.

Lots of issues But takes forever to resolve Our settlement was 8/31/21 but I don’t have a schedule for repairs

The builder has been responsive, for the most part. There are/were issues...many were taken care, some are still pending. Duane, Customer Care Rep,, is excellent. The builders, Scott and Rob, were great as well. Outside of the builders, only the finance gentleman, was excellent. Sales Rep ("New Home Consultant"), Chris, left much to be desired. Many of the things we wanted...we were told were not available...yet others who moved in AFTER us got what we wanted! Moreover, we were told that our home would be ready for "move in" by the end of May 2021. It was NOT ready until end of June. Thus we were "homeless" for a month at GREAT expense. ... More

I really like the interior of my home and had a great experience as the home was being built. The building manager provided weekly updates and the home was completed on time. The biggest problem I have is although I was told I would not be able to hear people walking in the unit above mine I absolutely can hear footsteps from two floors down. If kids are upstairs running it sounds like an absolute train. I suppose that's the price for living in a bottom unit but the lack of sound absorption is very disappointing.

In our experience, you have to be diligent about following up on any service requests because they’ll easily be forgotten by the Lennar representatives. It’s best to maintain all records in the form of pictures, emails, and text.

Home builder companies have many obstacles that can delay the progress for the required regulations of homes. Builders may take shortcuts in order to meet contract deadlines. Quick homes are built but not completely polished. Homebuyers are dissatisfied that they have to repair or fix items like appliances doors tiles...Builders should thorough check for workable appliances doors leaks cracks prior buyers ownership. Homebuyers stress the importance for interior design being functional and presentable.

Overall, I love my home and my location. However, I would definitely recommend Lennar tanking a good look into their manufacturers/materials/ vendors/ mortgage company & title company. Also, looking into training their employees and customer care.

A couple of weeks after moving into my home, I began to see that doors would not fully close. Floor boards are loose. And a window is cracked. I've listed these issues in another survey with no response.

Workmanship is quite good for this price range. The folks doing the actual construction were very knowledgeable, helpful, and quite responsive. They get high marks for trying to do everything right. The sales personnel is a different story. We found them to be less than candid in many areas. There is also an apparent lack of communication between Lennar and their subsidiary companies, making the whole purchase process unpleasant.

I’m sorry to have to leave this comment but we’ve lived in our home for ~6mos and this issue is still as relevant today as it was when we moved in. Our new home was painted with flat paint all over, to include the bathrooms and kitchen. I have never heard of such a thing. I thought Lennar has been building homes for decades and definitely expected this to be a lesson learned many years ago. This is such a negative financial and visual inconvenience. We Can Not practice home maintenance as the walls can not be cleaned up. My husband was a painter for 5 years (residential and commercial) and this was unheard of. This has caused an immediate UNPLANNED financial obligation. I can’t even cook a simple meal without fear of damaging the walls. Finger prints on walls that can not be cleaned. This is very disappointing. At minimum I expect flat paint to be exempt from kitchens and bathrooms. Cluster Mailboxes !?!?!? Why??? The home buyers clearly were left out of this decision. I feel like I live back in an apartment complex 20 years ago. Not to mention, No One mailbox is located in the cluster close to their house. You have to pass 1 or 2 clusters to get to your mail. I’m curious as to why, especially in a neighborhood like this, are we not receiving our mail delivered to the door like all other single family homes. We upgraded our home but downgraded on the amenities..Not happy about stuff like this .... ... More

Prior to moving in...HOA had issues and still ongoing. Had 2 different building managers in course of new home being built. Overall poor communication.

The home buying process itself was great and Lucas the sales associate was very helpful and engaged throughout the process. However, after moving into our new home, it was like playing cat and mouse game trying to get work orders completed. Even for issues such as gas leak considered emergency took over a week to fix. As I'm writing this review, I had a water leak in my master bedroom 2 weeks ago and a Lennar staff member came to look at it himself and that was the last time I heard from anyone. Called and left message for him last week and called the warranty coordinator last week who said she'll follow up with a call "shortly" but never called back. ... More

We love our house… We love the neighborhood… Brad our sales person and Miles the on-site liaison have been awesome… Getting action on our punchlist has dragged on and on

For the most part everything was great. There was some questionable stuff about picking items out which we never had the opportunity to do we were just given one package for our house. Once we moved in the house there was a lot of things that went wrong from plumbing, to electrical, and our drain getting clogged. I don’t know if this is normal since this is my first home I have ever purchased, however it can be frustrating at times especially when trying to get it fixed.

Overall, our experience with the home has been okay, though there are several areas where we feel improvements could have been made. We were disappointed to learn that we were unable to select upgrades or customize the home, as we had hoped to personalize certain aspects during the build process. Our primary concern has been the condition of the yard. The excavation work appeared to be substandard, resulting in a backyard elevation that was noticeably steeper than what was initially communicated. Additionally, the turf installation was problematic. Upon taking ownership, we observed numerous dead patches, including a trench running through the center of the yard that was completely dead. During our pre-closing walkthrough, a significant portion of the yard was inaccessible due to a silt fence installation. This area required entirely new turf to be laid, which added to our concerns about the overall quality of the landscaping. We are also experiencing ongoing issues with the HVAC and air filtration systems. The fresh air system filters still need replacement, but both McCrae Heating and Air and the builder have declined to address this. Given the amount of dust and debris generated during construction, it seems likely that the filters were compromised early on, and we believe this should be remedied. The air conditioning system does not adequately cool the upstairs area. Despite adjusting the dampers, the temperature remains noticeably warmer than desired. For a home of this size, a dual-system setup might have been more appropriate. Lastly, we are encountering issues with hot water availability upstairs. A work order has been submitted, and we are currently awaiting a response to have this resolved. ... More

They give you closing cost assistance of 10k is fraud and scam . They force you to use their closing company , their lender and they collect hefty fees. Effectively taking back significant chunk of closing cost.

MCcrea is refusing to fix vents in bathrooms that don't blow enough air, I went to the two model house and the vent in the bathrooms all of them blow strong air.

Low quality material and handwork

Attention to detail is extremely low. Didn't clean, paint on carpet, walls not smooth and in some areas not even painted. Outlets and outlet covers not secured. (But the electrical was inspected right? lol) They put the hose bibs in the dumbest locations. The one on the driveway side is at the back of the house... Some design engineer isn't too bright there. Flooring is not flat in all areas and the floor squeaks in spots like it's 30 years old. Zero customization is stupid. Expecting people to spend half a million and have no say in how the home is finished is embarrassing. Very true that once the purchase order is signed the customer service drops. Lennar is very much a money hungry company who hires average vendors to do a very average or less than average job. Cheap materials are definitely used. Absolutely would not recommend to anyone as a forever home. ... More

While writing contract & Signing it, I clearly mentioned i am buying on my LLC and all parties agreed and signed. Just 5 days before closing, they said, we can not give you on LLC as per Lennar Policy, i need to authorize and title can be on LLC. Since only 5 Days left, i un willingly accepted. But then Just one hour before closing, they said i can't have title on LLC, What ....!!! this is how you guys deal with. Construction Quality: Pros: Good Quality Construction, i appreciate that. Cons: While closing walk through, we did identified minor things, they agreed to fix, but they did not fix. when i asked, since its closed, they had lot of procedure to follow up and the guy who agreed to fix not honoring his words. I wish i could have postponed the closing. ... More

The house is beautiful, no complaints on the looks. My negative is the lennar title company, the representative was in a poor mood and was trying to rush me out from buying my biggest purchase in my life. It’s unfortunate that you have to use their title company or you lose the incentive, so the company knows there is no competition or any incentive of hiring nice people to work there, just left a bad taste in my mouth since that is essentially the last person you interact with.

I’m not happy that I can hear my neighbors through the walls of my townhome. It’s like I’m living my college apartment again. I can hear foot steps, things hit floors, doors closing etc. This tells me that my townhome was either not properly insulated or cheap quality insulation was used. I’ve lived in multiple townhomes, and never had any issues like this. I’m not happy.