Lennar Reviews in Minneapolis St. Paul, MN

Look it is very cleaver to do a walk through and have us sign that we did so that way your not responsible for things missed. and then the workmanship on what was done was vey poor. the paint that was used holds stains almost instantly. and boy if you don't give some a perfect ten they turn on you like your the problem. We paid 415000.00 and it was our first new house and expected much better. they said someone would be in contact with us about all the modern Tech in the house so now our ring system does not work had to disconnect the alarm system because it would go off in the middle of the night and we have heard from no one and have no Idea who to talk to at one point we where told to call Amazon WHAT DOES THAT EVEN MEAN. And to top it all off the water pressure sucks but don't you worry I expect you to sit there in silence like you did from the last survey I filled out. If we would have built from the ground up maybe things would be different but we bought a model home so you don't get the same treatment. ... More

The house showed very well but follow through is so poor. Once we moved in and issues arose their team put us in the back burner. The construction manager has very little resources and escrow items needed take forever. Get as many issues as possible squared away before you buy and give them your money

I put in a service call for the countertops to be fixed and the first company agreed that the countertops were cracked then the lennar construction manager came and said that he would take a look at it and see what lennar wanted to do about it. I later received a letter to sign that they address the issue and that the countertop was not cracked. You can see it crystal clear that is not a natural crack. I am very upset about this problem and I don't know if I will ever buy another home with the lennar. Or recommend to anyone unless this issue is resolved. In addition one part of the living room hallway is hollow and makes noice every time we walk through it and two doors don't shut well. My suite bathroom door. And my sons room door. ... More

We were given highly optimistic completion dates which sales knew would not be achievable. We felt that we were lied. We made accordingly.

Lennar is dishonest, deceiving, and shady

I purchased a new Lennar home and used Lennar finance/closing company. During the process I was required to register 3 seperate portals; building, finance and closing. During the process I recieved over 200 emails from Lennar employees. I have purchased several homes in the past and have never experienced this lack of communication/confusion that I did between Lennar employees. There is no reason company of this size can not streamline their process and make it more simplistic for the customer. I would never use Lennar finance/closing company again.

I am writing to share my feedback regarding my recent home-buying experience with Lennar, which, unfortunately, has been the worst I have encountered in over 20 years of working in the real estate and mortgage industries. From the initial purchase to the final stages, the process was marked by poor customer service, unresponsiveness, and a lack of professionalism. My expectations for a seamless and professional experience were not met; instead, I dealt with significant frustrations. The Lennar sales representative I initially worked with showed some responsiveness at the start, but when it came. Still, when I offered and discussed details, he refused to meet in person and insisted on handling everything via text or email. This lack of flexibility and unwillingness to engage personally made the process feel cold and impersonal. Despite my repeated requests for verbal communication, they were ignored entirely. Calls often went unanswered or were returned only after several days. Adding to the frustration, my experience with Lennar Mortgage was equally disappointing. I was required to use their services, but the representative assigned to me was unresponsive and unhelpful. I specifically requested verbal discussions to accompany email interactions so that I could fully understand the process and ensure everything was handled correctly, but these requests were disregarded. It was incredibly difficult to get in touch with anyone for information or follow-up, which only added unnecessary stress to an already challenging situation. While the quality of the home itself may meet acceptable standards, the negative experience of purchasing it has overshadowed any perceived value. A significant investment like this should be accompanied by excellent customer service, and Lennar failed to deliver on this front. If I had it to do over again, I would not have purchased from Lennar, and I cannot recommend them to anyone. This experience has left me deeply disappointed and undervalued as a buyer. I hope this feedback encourages Lennar to reevaluate its processes and customer service standards, as these are critical aspects of the home-buying journey. ... More

Empty promises. Deceptive sales tactics. Unresponsive building manager. Deceptive purchase agreement. No response from customer services. Some incredibly incompetent decision’s made to save a buck.

They wil lie, lie, lie. Tried to overcharge me after signing purchase agreement. Made our bathroom wrong and flat out refused to fix it. The workmanship is very sloppy. Scores of paint drips, uneven cabinets, uneven fixtures, chips and scrapes, capet staples, countless crooked screws. Never fixed a stain in pantry ceiling, 10 days after closing water was dripping through, bad pipe ceiling had to be cut open. Was given garage code by title company, doesnt work. Have yet to put in tile in the bathroom that was agreed before closing. Vitural closing was a breeze, recommened it.

Home was dirty on move-in day - countertops, flooring and carpets. No hot water for a week. Sliding glass door wouldn't stay locked. Garage floor had globs of mudding all over. No one to go over all the tech installed. Now there's mice. Called exterminator. Lennar customer care doesn't want to take any responsibility.

It’s obvious that the sales teams don’t care about you as a person. It appears the sale is their main goal. We heard phrases when asking questions about the home that didn’t seem right “oh I thought you wanted to buy a home. We have many people interested.” Or “yes I’ll take care of that” after the 3rd email and still needing to send more emails and a phone call just to find out how you’re getting your move in key. The construction manager was Lennar’s savings grace. He was a pleasure to work with.

Throughout the home buying process we were sent many documents and forms with errors then pressured to sign them even after we asked for them to be corrected. Details like the home address and payment amount were not correct, as well as other important details that make a big difference when buying a home. Trevin seemed to be the source of many of these major errors and even after speaking to him on the phone they failed to be fixed. We constantly felt like we were being mislead by representatives from Lennar with many different parties saying very different things, often times contradictory. Overall the communication was extremely poor and Lennar needs to do a better job training its employees how to properly share information. As far as the home itself, we have found many details that seem like they were completed hastily during building and will need to be fixed. ... More

It was horrible! They robbed me 15k and I would never buy or recommend anyone to buy a house with this company!

Make sure you do inspections before you close. Understand and agree on floor plan before signing purchase agreements. Pay attention to walk through and take notes, after that you are on your own.

I really dont recommend buying home with Lennar. They are not honest. They fixed a faulty appliance and never helped to replace.

Don’t don’t don’t don’t dont

Don't work with Jennifer in sales and Whitney in the concierge dept unless you want a headache! Stay away from Lennar mortgage. Whitney is an untrustworthy person, they are not worth the headache.

Lennar interior and exterior quality is very bad. I can say million issues in every place. 1. Our bathroom water leaked in just 3 weeks and Lennar have to break the walls to fix. 2. Our microwave trips every time and no solution for that. 3. Paint is falling apart inside the house 4. It’s funny when you see the flower plants Lennar gave in the landscaping. 5. Not worth for the money we spent.

I’ve always heard Lenar doesn’t have the best workmanship and I can see that for myself. I’ve complained from the realtor to the builder to the person that did the phone call check about our patio large step entrance. Hoping some easy fix in the future would prevent falls and injuries. I was told they would send someone out but no one came.

Lennar or Lennar's employees dont take care the customer; specially in the mortgage process. It is very sad, the customer pays the payroll for all business in the world

Individuals would approve, then reject, then approve and ultimately wouldn't approve us non-contingent. I believe they dangled the $15k incentive to use Lennar mortgage to bait us in, then didn't approve us. A 3rd party mortgage company approved us and they have to play by the same rules as Lennar. Lennar has a problem that in my opinion is fraudulent.

Despite assurances that the home is waterproofed, the recent rainfall has resulted in substantial pooling of water around the foundation and subsequent flooding of our basement. This has caused damage to the interior, including the carpet and other finishes. The sump pump was operational; however, the volume of water penetrating the foundation itself suggests potential defects in either the foundation’s waterproofing or the structural integrity of the building.

We bought a good house. However, the people who were handling the listing, loan, and closing were terrible to work with. I have bought 6 houses before and I have never seen such a mess. Never again will I buy another property from Lennar.

Terrible craftsmanship. You can see the mud on the sheet rocks through the paint because it is so thin and they only put one coat on. The wall when light hits it from an angle shows a large repair mound and tape line from Floor to ceiling. There’s holes in the subfloor on the second level under the carpet. There’s piles of something under the linoleum in the Laundry room. Apparently none of the floors are prepped before you just throw carpet or vinyl over it to cover up everything. Shingles have blown off the roof, garage was only taped and never finished with mud, in the tape job is terrible. The first floor vinyl planking is damage severely by the staircase because it had no protection on it . The master bathroom, vanity lights aren’t even hung at the same distance from the ceiling. The refrigerator freezer has a broken drawer and the wrong shelf and cap pieces. The heating ducks tick nonstop from the furnace running and is unbearable to listen to constantly in the living room on the main floor. The whole house humidifier randomly will be just running water down the drain when the furnace isn’t even on. The garage is sheet rocked with two walls left un-insulated, about as cheap as a builder can be. The garage floor should have been dug down to flatten out the steepness of the driveway that you can’t park on if it has ice because you’ll slide out into the street. Multiple window seals are shot with frost inside the glass. Multiple windows are scratched in the glass. The kitchen sink drain does not let the water out at the correct rate, causing it to back up Because of the angle of the drain line in the slab floor. You can feel the wind blowing through the window trim because nothing was sealed around the windows when installed. 7 foot garage doors are a joke. The furnace is under powered, even with all of the vents closed on the second level, barely anything blows out of the vents on the lower level. The concrete is horrible with cracks filled with large amounts of caulking. There’s paint on the carpet in multiple areas in the master bedroom. The floors creak already when walking on the second level. The stairway railings feels like they will fall off the wall if you put any weight on it. The microwave has a dent on the front of it, and pops and bangs after running for 4–5 minutes. This is just off the top of my head of the problems. ... More

Don’t use Lennar, ton of problems and anytime you raise an issue you’re gas lighted by a dude saying it isn’t an issue