Lennar Reviews in Minneapolis St. Paul, MN

Empty promises. Deceptive sales tactics. Unresponsive building manager. Deceptive purchase agreement. No response from customer services. Some incredibly incompetent decision’s made to save a buck.

They wil lie, lie, lie. Tried to overcharge me after signing purchase agreement. Made our bathroom wrong and flat out refused to fix it. The workmanship is very sloppy. Scores of paint drips, uneven cabinets, uneven fixtures, chips and scrapes, capet staples, countless crooked screws. Never fixed a stain in pantry ceiling, 10 days after closing water was dripping through, bad pipe ceiling had to be cut open. Was given garage code by title company, doesnt work. Have yet to put in tile in the bathroom that was agreed before closing. Vitural closing was a breeze, recommened it.

Home was dirty on move-in day - countertops, flooring and carpets. No hot water for a week. Sliding glass door wouldn't stay locked. Garage floor had globs of mudding all over. No one to go over all the tech installed. Now there's mice. Called exterminator. Lennar customer care doesn't want to take any responsibility.

It’s obvious that the sales teams don’t care about you as a person. It appears the sale is their main goal. We heard phrases when asking questions about the home that didn’t seem right “oh I thought you wanted to buy a home. We have many people interested.” Or “yes I’ll take care of that” after the 3rd email and still needing to send more emails and a phone call just to find out how you’re getting your move in key. The construction manager was Lennar’s savings grace. He was a pleasure to work with.

I purchased a quick move in ready home. What seemed fantastic has turned into an adventure in placing 2 warranties, multiple maintenance requests and a general dismissal of my concerns. I am told at almost every call made that the water leaking in multiple areas, standing water in my windowsills, frost on windows so bad that it looks like a freezer that needs to be defrosted, frost/ice on the floor in front of a door with a significant draft felt are "normal" given that warranties are being completed and work being done, the concerns are NOT normal. There are other issues as well and the company has had trades come out to do "peace of mind" check as "the home passed inspection so it's fine." and "we'll get you settled here and everything will be good." they also marketed features that were in the home that are not actually there. when I asked about said features and getting them put in since it was part of why I chose the home I got the "oops we mixed that up. another floorplan has that not yours. If you want it, you'll have to hire it out." The window covering upgrade that came with the house had sliding door blinds that prevent me from opening the pantry that is next to the door. I was told they would remove the blinds totally or move them up leaving a gap at the bottom. And "they would learn from this for future homes" I've seen the photos of other homes in the neighborhood that all have functional window coverings But I was not offered to have it corrected to a functional level. I was also told that cost would be my responsibility. what a joke. Additionally, I had to have someone come and fix the front door lock as the door wouldn't stay latched/closed unless the deadbolt was engaged. Talk about a lack of feeling safe in your own home......I feel like I was sold a lemon home. I purchased the home 3 months ago and am still not living there. It has been ridiculous and I'm tired of the dismissal of the care team. at this point i do not want to live in the home, the community or ever work with this builder again. I certainly will not recommend them to anyone I know! ... More

Throughout the home buying process we were sent many documents and forms with errors then pressured to sign them even after we asked for them to be corrected. Details like the home address and payment amount were not correct, as well as other important details that make a big difference when buying a home. Trevin seemed to be the source of many of these major errors and even after speaking to him on the phone they failed to be fixed. We constantly felt like we were being mislead by representatives from Lennar with many different parties saying very different things, often times contradictory. Overall the communication was extremely poor and Lennar needs to do a better job training its employees how to properly share information. As far as the home itself, we have found many details that seem like they were completed hastily during building and will need to be fixed. ... More

It was horrible! They robbed me 15k and I would never buy or recommend anyone to buy a house with this company!

Make sure you do inspections before you close. Understand and agree on floor plan before signing purchase agreements. Pay attention to walk through and take notes, after that you are on your own.

I really dont recommend buying home with Lennar. They are not honest. They fixed a faulty appliance and never helped to replace.

Don’t don’t don’t don’t dont

Don't work with Jennifer in sales and Whitney in the concierge dept unless you want a headache! Stay away from Lennar mortgage. Whitney is an untrustworthy person, they are not worth the headache.

Lennar interior and exterior quality is very bad. I can say million issues in every place. 1. Our bathroom water leaked in just 3 weeks and Lennar have to break the walls to fix. 2. Our microwave trips every time and no solution for that. 3. Paint is falling apart inside the house 4. It’s funny when you see the flower plants Lennar gave in the landscaping. 5. Not worth for the money we spent.

I’ve always heard Lenar doesn’t have the best workmanship and I can see that for myself. I’ve complained from the realtor to the builder to the person that did the phone call check about our patio large step entrance. Hoping some easy fix in the future would prevent falls and injuries. I was told they would send someone out but no one came.

Lennar or Lennar's employees dont take care the customer; specially in the mortgage process. It is very sad, the customer pays the payroll for all business in the world

Individuals would approve, then reject, then approve and ultimately wouldn't approve us non-contingent. I believe they dangled the $15k incentive to use Lennar mortgage to bait us in, then didn't approve us. A 3rd party mortgage company approved us and they have to play by the same rules as Lennar. Lennar has a problem that in my opinion is fraudulent.

Despite assurances that the home is waterproofed, the recent rainfall has resulted in substantial pooling of water around the foundation and subsequent flooding of our basement. This has caused damage to the interior, including the carpet and other finishes. The sump pump was operational; however, the volume of water penetrating the foundation itself suggests potential defects in either the foundation’s waterproofing or the structural integrity of the building.

We bought a good house. However, the people who were handling the listing, loan, and closing were terrible to work with. I have bought 6 houses before and I have never seen such a mess. Never again will I buy another property from Lennar.

Terrible craftsmanship. You can see the mud on the sheet rocks through the paint because it is so thin and they only put one coat on. The wall when light hits it from an angle shows a large repair mound and tape line from Floor to ceiling. There’s holes in the subfloor on the second level under the carpet. There’s piles of something under the linoleum in the Laundry room. Apparently none of the floors are prepped before you just throw carpet or vinyl over it to cover up everything. Shingles have blown off the roof, garage was only taped and never finished with mud, in the tape job is terrible. The first floor vinyl planking is damage severely by the staircase because it had no protection on it . The master bathroom, vanity lights aren’t even hung at the same distance from the ceiling. The refrigerator freezer has a broken drawer and the wrong shelf and cap pieces. The heating ducks tick nonstop from the furnace running and is unbearable to listen to constantly in the living room on the main floor. The whole house humidifier randomly will be just running water down the drain when the furnace isn’t even on. The garage is sheet rocked with two walls left un-insulated, about as cheap as a builder can be. The garage floor should have been dug down to flatten out the steepness of the driveway that you can’t park on if it has ice because you’ll slide out into the street. Multiple window seals are shot with frost inside the glass. Multiple windows are scratched in the glass. The kitchen sink drain does not let the water out at the correct rate, causing it to back up Because of the angle of the drain line in the slab floor. You can feel the wind blowing through the window trim because nothing was sealed around the windows when installed. 7 foot garage doors are a joke. The furnace is under powered, even with all of the vents closed on the second level, barely anything blows out of the vents on the lower level. The concrete is horrible with cracks filled with large amounts of caulking. There’s paint on the carpet in multiple areas in the master bedroom. The floors creak already when walking on the second level. The stairway railings feels like they will fall off the wall if you put any weight on it. The microwave has a dent on the front of it, and pops and bangs after running for 4–5 minutes. This is just off the top of my head of the problems. ... More

Don’t use Lennar, ton of problems and anytime you raise an issue you’re gas lighted by a dude saying it isn’t an issue

If you close in spring done expect your yard to be graded, your sprinklers to go in, or to see your sod anytime soon. I was PROMISED I was first on the list when that came. That was in April. It’s 90 degrees in June and I continue to look at a mound of dirt, weed bushes up to my chest, and ricks where my grass should be. It’s a joke. Don’t give them a dollar if you ever want service from Lennar. I avoided writing this review, but they kept asking for one. So, here we are.

During our closing day we walked in on painters touching up spots. The new home experience was completely taken away from us and nothing was done to make it more memorable. Most recently, as we started planing our basement work to finish our basement we realized that the water heater was placed just in a random spot that takes away square footage from the future bedroom. The reps told me because the house came with an unfinished basement the water heater can get placed wherever . It would be nice to have the water heater moved or be compensated for losing square footage.

There were areas in my home not completed and Tommy and Jennifer from Lennar have been giving me the run-around. The demeanor of the team makes you feel like they are insulting your intelligence. I should have known better than to trust someone's word. The entire experience is a nightmare.

From delays all the way through the entire build. The The craftsmanship is terrible they’ve had to replace a couple of doors four times inside my house still haven’t got it right the trim work is uneven there’s painting is terrible the ceiling looks terrible all the way through have failed on this entire build on top of that The project manager/corporate lennar I don’t know who can’t figure out how to get mail to our mailbox post office says they have no idea which mailbox is ours so it’s just a terrible terrible experience I will tell everyone to never buy lennar

It’s just been more than a month and we have raised 10+ service request already. We entered into our new home and hot water won’t work. Pipe leaked in basement. Cabinet door came off. Switch won’t work. AC stopped working and they said they need 3 weeks to fix it and punished me to suffer in high temperatures inside the home. Would never recommend lennar to anyone.

My wife and I decided to buy a Lennar home. We decided to wait 3 months for the house to be completed. During this process we were told that everything on the inside of the house would be completed by closing. When we had our celebration day, it was far from a celebration. There were many items on the inside of the house that were not completed as promised. There seem to be very poor communication between that sales rep and construction rep. Our construction rep did not even know the proper closing date. We have now lived in our house for about 50 days and still can not get answers on when things will be done. The construction rep just tells us that we should get a call or email to schedule it. When we have had work done, it has been less then professional. We have had a family bring their kids to do work on our house multiple times. It was very low quality work. It would be very difficult to do professional work when 4 kids ages 1-12 are at work with you. It was very sad for me to see. It is not fair for us as homeowners and the workers either. The workers not only did bad work, but they also splattered paint all over and did not clean it up. When I tried to communicate with them, they told me they do not speak English. It has been so frustrating trying to get our house completed. We paid a lot of money for a new house and are not getting the professional work and coordination we paid for. We are having to schedule things around our schedule or miss work to get our house finished. Had I of known this would be the case, we would have considered other options. Had they have been honest with us about the process, we could have prepared differently for what was to come. I would not recommend Lennar at this point. Maybe that will change when my house is completed, but I am sure. ... More