Lennar Reviews in Las Vegas, NV

I had bought several new homes from kbhome, century communities and Lennar. Lennar workmanship is the worst I have seen and to name a few, you can see the paint roller on the ceiling, nails sticking out of baseboard, cracks in the bath tubs, etc....My main complain is the interior and exterior paint quality and workmanship. It seems the painter didn't care and just paint one layer of paint instead of severals and be done with the job. I even can paint better than them. As far as materials quality, they are by far the bottom comparing with others builders and a very disappointment since I heard some good stuff from Lennar. A good thing I can say about Lennar is their fast response on fixing issues such as their warranty. ... More

Was told by the sales person they’re not making this style of home anymore, when I stated I would wait for similar model in different location. Now I see same model being built I’m different location, for $50K cheaper. House was filthy when I moved in, construction dust on all the window sills. Door to garage doesn’t close all the way. Hole in the ceiling that took a month for someone to finally pick up. Water started leaking through my ceiling 2 weeks into ownership. Now there’s a bigger hole in my ceiling. They’re allegedly taking care of it, I have no communication when contractors are showing up, I have to board my dog and stay in a hotel this week. Told me electrician was coming out yesterday I text my contact what time, no response I had to go to work. Electrician never called me either and apparently I missed them. Awful all the way around, would never buy from this company again, I bought brand new so I wouldn’t have to deal with issues. My new house has more problems than my house back home that was built in the 1970’s. ... More

Neighborhood, floor plan, and home finishes drew us to the home. Dissatisfied with quality and energy efficiency.

Our sales contact, Gyorgyi, and loan officer, Anna, were knowledgeable and provided a great customer service experience. The CM, Brian, assigned to manage the build and conduct the NHO and NHC was not warm. I think this was a miss, because these walk throughs are meant to be an exciting time for homeowners but I felt more like a burden for asking that issues be addressed. Some of the things I requested during the walk through weren’t fixed prior to receiving the keys and when I reached out afterwards I was told to open a ticket. The ticketing system is inconsistent, for some issues we are able to get things addressed quickly while others we do not get a call back. We have been without lights in our kitchen and downstairs bathroom for a few weeks now, which is very disappointing. ... More

Everyone was helpful and wanted to make mine a great experience

Horrible experience, from every aspect of the staff. Sales, loan financing, leadership-all are lacking professional customer service skills. Definitely, I will not recommend Lennar to potential buyers!

everything is included ! the lennar team is very quick to respond and repair any issues we may have .

From the time we walked into the sales at the model home, our bad experience started. There was nobody there to answer your questions, you have to schedule an appointment to see a sales agent We felt like we have to beg just to schedule an appointment. He took us to a lot and we were impressed with the view the lot has to offer and which made us buy the property. But he did not inform us that a block wall was going to be built and will block the view he was highlighting about this lot. Lennar mortgage offered $6000.00 towards the closing cost, but opt not to go with them. The mortgage officer would not respond to my calls and emails! The delay in construction is not Lennar's fault but their lack of empathy for the buyers is. Our concierge did not inform us of the change of dates of closing which were a lot, I would find this out from our bank! After finally moving in, the sloppiness of the work is all over the house, especially the paint job. There is a lot more to say but I think this is enough. ... More

My financial team was amazing, especially Alex! They did everything they could for me from the darkest of days to the last few days of joy! The building team, not so much. The walk through's, where we kept finding errors and sloppy or unfinished work, seemed to be an inconvenience for them. They couldn't get us to sign off fast enough. By the time of the last walk through i gave up on asking them to remove red paint marks,, blue tape on all borders of the carpet and paint on the carpet. Then they said they would fix the last 4 major items... 2 months later.. still waiting for them to finish Asking for work orders is an easy process, but don't expect follow through or quick response time from contractors. My customer service rep. Cyndi is amazing, doing her best and is kind, but can only work with what they give her. I understand they are still building on the other side of our development, but you would think you would like to be proud of what you do, not just be sloppy and fast as possible. Overall the experience was long, tedious due to shipping delays and joyful at the end. The sales team, financial team and customer service team are outstanding. The on site management are nice and seem willing to do what they can, but didn't always follow through. At the end of the day. I am extremely proud and happy I am in my first home and it is beautiful with a great view. Thank you lennar. ... More

I’m am very happy with my home and the team over at Lennar all were wonderful!

This is the sixth home I’ve purchased and the worst experience I’ve ever had. The mortgage officer does not answer calls or emails and after being replaced, the second one didn’t do that either! The processor repeatly asks for documents she already requested and when I point out that I’ve already sent them… no apologies but instead prolongs the whole process further. The unit itself is acceptable however the swimming pool was supposed to be completed a month ago and still far from complete. I’m not sure I’m getting the best value for the amount of money I spent for the flooring upgrades. Overall, it was a stressful time from beginning to end. ... More

Before we moved in we pointed out a problem with the kitchen cabinets and a drawer in the bathroom. Parts had to be ordered, then an appointment made in early July was made to fix them. Nobody showed up for the appointment. We discovered we have no key for the back door in the master bedroom or to the door leading to the garage from the house. Waiting for keys. Weren’t told about bug spraying company that comes out monthly? Something about putting our front door on Wi-Fi? No thank you.

Charles and Elizabeth have been fantastic. Very responsive! The inevitable "fixes" for the house are taken care of quickly.

I would rather say nothing

Great value in these times.

Overall all went well. Lennar has fixed or repaired the majority of items. I must say the appliances that came with the condo were on the low end of quality. It really is the cheapest dishwasher I have ever owned.

Appliance Issue from start and had to go through warrenty to get it fixed.

I am sad to be giving such a poor review when I absolutely love our home and had a great experience with so many of the team. I will start with the good parts. I love the home, the location, and the Lennar product. Rick the construction manager and Dana the Customer Service manager have been simply wonderful all throughout. Alex from Lennar mortgage was fabulous and though we had bumps on the road he moved mountains to help turn things around and was patient with our technology imperfections. Sadly, Jonathan and Marcelle on the realtor side left what should have been an amazing experience of buying our dream home an unresolved bitter experience. We were supposed to receive keys on May 3rd. We arrived to a red carpet, banner, and amazing customer service from Rick and Dana. Within minutes we received a call that due to a breakdown in communication between the mortgage side and the realtor no inspection had been ordered and we could not receive keys that day. Awful and devastating! Movers had been scheduled, work had been missed, landlords had been informed, and penalty fees had been paid. However, my family was willing to regroup and be flexible to resolve everything to get moved into our dream home. All we needed was communication and empathy. What we received was a drastic difference in customer service between the 2 departments. Alex from mortgage and his team moved heaven and earth, apologized, and checked in on us during what ended up being 3 weeks before we could actually move in. Jonathan blamed mortgage, my family (for a lack of understanding of information he never provided), and showed zero empathy. I ended up having to talk to his supervisor Marcelle. I had to place multiple calls before she would speak with me. When we did speak she showed some empathy but placed the blame solely on mortgage despite acknowledging Jonathan's bad customer service labeling it a "coaching opportunity". We expressed our appreciation but requested also to be made whole from all the financial impact these errors had caused. We did not want to profit just reimbursement for the real financial impact all this had caused. Marcelle said she would email someone and follow up. It is a month and a half later and Marcelle has never called back. We've left multiple voicemails, asked assistance from others who route us back to her, last week I received an email that she "would be willing to speak with me", I requested a time and have heard nothing once again... Deeply disappointing and all things that would have been resolved with a little human kindness. I am requesting follow-up now from the corporate office. Thank you ... More

Great experience throughout. I love my place.

Your process for warranty work should be an in-person meeting not and online video call that the homeowner should have to do. When warranty work is being completed a representative from Lennar should be there or at least communicating with the homeowner. I have sat around for many hours waiting for work to be done and a few times no show or later than told with no call.

We had issue with other mortgage company at the very last minute. But Lennar Mortgage was able to help us close within two weeks! And our sales representative Laurie was very helpful and patient with us who were first time homebuyer.

Thank you for everything. I love my new place.

Lennar Title was the worst I’ve worked with and I almost backed out of the purchase because of them, Lennar didn’t pay real estate commission to my realtor so they got free labor but after I purchased, now they offer commission because the market has tanked, they take more than 2-3 weeks to respond to simple post purchase fixes needed. They keep sending surveys but do nothing about the feedback they receive. Interior doors are nice upgrade, appliances are middle quality except dishwasher is lowest quality available. Construction of the house itself is thankfully good but they cheapened out on the smallest things (no washing machine pan for second floor washing machine, kitchen faucet and water filter are cheap). The whole buying experience was terrible. There are plenty of other builders who provide a better experience for the same type of house. ... More

Overall Lennar does a good job. This is my 2nd Lennar home. The process of buying this time is very different. Now there are many people involved which I think it isn't necessary. Personally, we are not so satisfied with the appliances (there were no upgrade so there were basic/standard). Wall paint is white, no other color choice. Cleaning before move-in was not great. Cabinets and corners were not clean of debris. The doors were scratched and poorly painted. Lennar tried to fix the imperfections on a timely manner. The design and sizes of bedrooms are very spacious compared to some builders. Overall, we like our new home. We will buy again a Lennar home, if time allows. ... More

My experience in buying a home with Lennar was great. All team members were experienced, professional, provided important information and were always available whenever needed