Lennar Reviews in Las Vegas, NV

They are responsive but make sure you get a new garage door. They are currently trying to make us keep our temporary used door which is in terrible condition.

We started the home buying process with Lennar in June of last year,we were excited to buy a new build home here in Vegas for our relocation from N CA but things started to go south between my private lender and Lennar real fast, it was alot of things done that definitely should of been handled more professionally. But anyways did our walk thru was advised items that were found to be broken would be fixed prior to move in, it didn't happen, things got fixed a month or so afterwards. Then we never got our new garage doors we have old temp doors and ours are the worse in the whole neighborhood they paint is coming off one they totally are different colors,by the way its a 3 car garage. We noticed ppl who moved in after us had matching doors or at least same color scheme, we found out theirs was taking from the model homes here and when questioned Lennar,reply was they needed those so the home buyer could close on their loan. I don't want to call them out but it's been a joke since we moved in. Our break box kept tripping do food went bad over Christmas holiday,this was reported way b4 that time no one fixed it til after the holidays, free washer and dryer also broke within a months time GE appliance the cheaper ones of course. Yea not happy after paying $555,000 for this home. Yea be cautious when purchasing from Lennar. ... More

I saved over $30,000 by having my flooring upgrade done by a private contractor after we closed escrow. Lennar should be more competitive. The interior paint was substandard as the good paint was not available. I had to have the entire interior repainted the day after I closed escrow. After 4 months, I'm waiting for screens.

I've been overall happy with my brand new home. The only thing I think could be improved is their responsiveness and professionalism. I was told that every time a service call comes, they'll always call. The only 2 folks I ever got a call are the HVAC and the electrician. Other folks just show up without a heads up. Also, the follow up isn't as good either. I think they need to hire more people or be more on top of their service calls.

House looks nice and style but thats about it. when it comes to other things, it didnt amaze me a whole lot. Issue after issue and wasnt all smooth. Communication could be improve a little better with warranty services now that we are into 4 months residing in the house. Sadly but it is what it is.

I have sold homes in Las Vegas since 1994 and was very disappointed in the home buying purchase.

Very unhappy with the workmanship overall, Terrible!

Subfloor already makes noice , carpet work is horrible. Other than that house is beautiful.

Very poor communication from our sales person, always evasive about when our home was going to be released for purchase as it was a model. We were forced to put reservation on home after we were told it was available to purchase. The day it was being released for sale we suddenly had another reservation, we then had to offer more money to get the home. All a game to get more money. We felt we were not treated as a valued customer but more like an inconvenience.

The mortgage process is absolutely ridiculous - the homes are missing insulation - the appliances they put in are sub-standard old - they take away items that should be included every time they raise the price & the houses for age restricted communities are Not Senior friendly I.e. they put cold air returns on the 10 ft. ceilings & not where they can be changed!! Only good thing I can say is in my community the team responsible for repairing little items is good!

All in all was an ok experience. Preferred Lender was horrible. Come to find out the HOA for the community is terrible and there is random kids in the neighborhood vandalizing things.

I really enjoyed buying my home from Lennar, everyone came together to make this deal close on time. However, my home is over 70 stucco and I have a crack on the bathroom window which is about 10 feet in the air. I submitted for this repair after 1 week and it was denied. Christine Connor from Lennar came into the home 2 months later to look at other repairs and stated that the stucco repair is not covered under warranty. I would need to buy matching paint, buy some stucco repair, and get my ladder 10 feet high so I can repair it myself or I can hire someone to repair the window of my brand new home. What a major disappointment. ... More

My adjuster was a buddy of mine. He worked with lennar to get everything going. All this emails and online paperwork was to much. Lennar should give people options to get things done in person. Random people from lennar kept sending me emails. I didn’t know who to trust. I was given no option to get things signed in person. I had to read everything I was signing and had no one tell me what I was signing. Everything felt RUSHED. I disliked buying from lennar. I’m never buying from lennar again.

Since closing, Doug has been fantastic and responsive to the issues we've found. Kudos to Doug. The issues needing immediate attention are the bent bedroom window frame that was unable to close once opened and a hole in our shower pan that we missed during the final inspection but found during the first use. We chose to redo all the baseboards and door trim in the new home and discovered dozens of trim nails, no shims, and no nails holding doors in place. Three door frames fell out of place, and I reinstalled them using shims and three-inch screws. I did not contact Doug because I would not have noticed the poor work had I not removed the door trim. I did warn neighbors if they chose to follow along with upgrades. The month leading up to closing was the worst customer service I've received in six years of living in Las Vegas, especially considering the $700K home sticker. Alex, the "concierge," communicated very poorly. I truly recommend removing him from the staff, considering other neighbors experienced similar issues. He was absolutely terrible and sullied the Lennar home-buying experience. We considered walking away from the home, but we loved the location. When we expressed our willingness to walk, Roy stepped in to cover for Alex's poor performance. We purchased the home in November and were told to expect an end-of-February move. More communication is needed to plan an official signing date. Yet, Lennar claimed this initial conversation set our signing date in stone—over two dozen back-and-forth emails and phone calls to cement a date, a wild experience for two full-time employed homebuyers. My wife works for a luxury home builder in Vegas, which set our expectations for Lennar to fail spectacularly. It's genuinely appreciated that Roy came in to remedy Alex's failures, but the frustration to get there enraged us the buyers, and Lennar employees covering for Alex. We unfairly took out much of this frustration on Tom, but he was an absolute beast. I do apologize. We noticed exterior cosmetic issues during the early stages of construction and reported them directly to Tom, and he handled them all exceptionally and promptly. Thank you so much for exceeding your role and genuinely stepping up. Tom and Frank did outstanding work and deserve praise. Again, Alex deserved the earfuls, but he was never available. I believed this was a one-off, but I confirmed through our new neighbors that Alex does not understand his role in Lennar processes. I believe Lennar needs to work on communication with home buyers and common terminology, such as "celebration day," "acceptance day," pre-walk versus blue tape, and overall expectations. I've purchased several homes and always had clarity about what was happening, but these terms seem unique to Lennar and need to be explained better. I used Reddit to figure out most of it; again, solid communication took a lot of work. Richard, from Lennar Loan Services, also helped immensely and responded to emails within minutes. Many emails were sent at night and on weekends, as concerns usually do, but Richard responded within minutes every time. This guy lives the teleworking life. His whole team did great and deserves praise. We felt sweet-hearted about the purchase because of the initial care we received. That interaction with Roy raised expectations, and we were excited when we chose Lennar. In all, we love our home, and although we gutted it and changed most of the interior, Avery Pointe is an excellent location with stellar views of the valley. Customer attention and service demands improvement. I continue to recommend the neighborhood to friends and refuse to allow a lacking concierge experience to ruin my new home high! Applause to Doug, Roy, Richard, Tom, Frank, and the other construction supers on "acceptance day." ... More

Only in my home little over two weeks and my sewer line backed up. Only one person. Blamed it on me. Unbelievable

It started out good and took a quick bad turn. First, my house is supposed to close in April and it closed in February. I found out why. They had me sign all the paper the last day of January on a Friday had I waited two days my interest rate would have been 4.5 but my interest rate was at 4.99. That was Friday night and I had 20 minutes to make it to the bank and they had me go and get it cashier check if they didn’t get it in by the 20 minutes it would’ve closed on Monday instead of Friday and I would’ve got the 4.5 interest rate . They told me in the office that I had to close Friday and I had to be back before that 20 minutes. I’m sure they didn’t know that Monday the interest rate was gonna drop. it took them three weeks to check out a breaker and a plug in my house for the dryer and now I have to contact the appliance company and have them come out because my dryer doesn’t work and I’ve been waiting. They just told me oh yeah, it’s your dryer contact the appliance company and have them replace it, I’m about five weeks out but no laundry. I open my windows and now I can’t close them because the wood swell from raining and the latch doesn’t fit in the slot no more the windows are very cheap. Period. I had tack boards on my stairs, sticking straight up under the carpet , as I’m walking up the stairs with my baby, they’re stabbing my feet, and I almost dropped him on every stair. It takes forever to get something done call Customer Care they have me do a video chat I got to submit something on the computer try to make two or three different appointments for someone to come by and fix anything not convenient for the homeowner at all. ... More

Meritage Homes purchasing in Arizona experience was 10x better overall.

Had a walkthrough called the celebration where we wrote certain things down to be fixed and repaired around the home, and never did get all are checklist taken care of.

There were a lot of issues I brought up during the 1st day of walkthrough. The construction manager wasn't professional in responding to my follow-up calls/messages. For example, my refrigerator was so tilted, and when I called him to have it fixed, his response was "it's just the way it is". He only fixed it when I told him that I wasn't going to close the house and that I would inform the Lennar salesperson about his work ethics. I have been living in my new house for a couple of months, however, I have been discovering issues such as: thud sound from the bathroom, crooked drywall for the windows, grout not cleaned up, dead tree (which I also brought it up during the first day of walkthrough but I was told that it was like that because it was winter. Now, Lennar isn't willing to replace the tree for free), dryer not drying clothes, broken refrigerator's ice maker, chips on the bathroom tile, broken towel bar, etc... Some of it were already addressed but my point being here is that I shouldn't be experiencing these issues with the price I paid for the house. ... More

I have several problems that I was not able to see by the virtual walk through, I was in Florida and now when I got to my new home, I see issues that I contacted Lennar Customer Service and have not heard one word from them. A large brick at the front of the house is not attached, There is a split in the paint at the corner of the wall leading to the master bedroom, the garage floor has hairline cracks, the stucko near the ring alarm is pushed in, the builders left a giant tub of mixed and dried cement in the garage. A few other items.

Lennar representatives Carissa, Joel, Jose and Martha have ruined the new home buying process …

Lack of communication of the process. Lack of customer service.Lack of understanding of customer needs

Waiting for months to get problems addressed and still no help. Promises made and no follow through. Finish work is not good, follow through not good, effort to make things right nonexistent. Gone through all the appropriate channels and done everything asked of us and we are left hanging with no help in sight.

Work quality is pretty bad. I still have hole on my ceiling and no one seems to care about it. Hopefully next home purchase won’t be lennar.

I would like them to repair the issues with my home