Lennar Reviews in Las Vegas, NV

Lennar, is a good builder, but they have omitted small things you expect in most older homes, such as medicine cabinets, towels bars/racks in bathrooms, extra paint for touch-ups, the appliances that come with most homes are very basic, and the SID or LID is put on the homeowners to pay now.

I did not realize how poor quality the units were and need of work. I had just sold my home in Sun City Anthem and was in a hurry to find something to move into. If I had more time I would have not picked Terra Bella at Anthem.

The product Lennar offers includes more than other builders. But I can’t believe that we got cheap hollow doors, builder grade mirrors and closets and other base level options for a 1.5 million dollar house, and no option to leave them out if you want to upgrade. Plus, we have had water damage and a leak over a month and it’s still not fixed. Not terribly impressed.

We knew upfront the home was overpriced, but found its size and views very appealing. However, many defects were detected during our “blue tape” walkthrough — way too many for a brand new home, which should have been a red flag to us that workmanship was a big issue. After moving into the home we quickly learned how “sub-standard” most of the appliances, fixtures, and workmanship were. The dishwasher, washer, and dryer were mediocre at best, and all had to be replaced due to being loud and annoying. All 3 toilets were replaced. Light fixtures are cheap and their placements are not logical. Most faucets are cheap, with some (kitchen faucet and laundry) being chrome over plastic. We have now spent an excessive amount of money just to bring the home’s quality and workmanship in-line with its initial advertised value. Bottomline: our biggest concern is workmanship and value for money. Our future NEW home purchases will not include Lennar. ... More

I was told to contact Joe with issues. I let him know my dishwasher was leaking. Joe was so amazingly helpful that he told me to stop using it. I am not making that up. That was the end of his assistance. I explained there was a pile of drywall, a tarp and debris in front of my garage door. After a week, most of it was cleaned. Amazing, Lennar!

Lennar salesperson was easy to work with and offered an easy in house mortgage offering with no closing costs. However, the mortgage application process was clunky and exposed a lot of internal communication problems. We had to approve everything twice because a second application was started because we were locked out of their site. Instead of canceling one they required us to approve all documents twice. Upgraded appliances were included in our agreement. However, Lennar reneged on this and refused to honor the contract. This turned what should have been a positive experience into a frustratingly negative one. The customer care team found many defects during our walkthrough which were repaired before closing. ... More

Delayed closing caused me to extend my rental. On the day of closing my Salesperson was delayed with my keys and it caused the movers to hold my furniture on their truck for 3 hours extra. He knew we needed to close on Dec 15th. All the paperwork was signed, bank rep knew closing was on the 15th The construction crew tapped into my electricity on three different occasions. It wasn't until 1 week later that a sign was placed In front of our home that it was owner occupied.

Over the course of construction we had seen things being done two and three times. The paperwork side also flawed with many errors. Things are starting to get dealt with as long as we initiate our concerns. Our sales agent Jonathan was very responsive. Our concierge is not. The workers have no respect for the property or the security as they come and go and leave the gates open and big messes. We’ll see if our furnace issue is resolved to determine our ultimate review.

Quality of workmanship is fair. Hollow parts in the upper floors, can’t do anything about it. Cabinets in the kitchen were supposed to be fixed before I moved in which was the first week of November. Nobody is coming until the second week of January. Crappy paint!!! Garage door was not installed properly, it was “customized” and I was told I couldn’t be fixed, but was recustomized by the garage company.

Our sales contact, Gyorgyi, and loan officer, Anna, were knowledgeable and provided a great customer service experience. The CM, Brian, assigned to manage the build and conduct the NHO and NHC was not warm. I think this was a miss, because these walk throughs are meant to be an exciting time for homeowners but I felt more like a burden for asking that issues be addressed. Some of the things I requested during the walk through weren’t fixed prior to receiving the keys and when I reached out afterwards I was told to open a ticket. The ticketing system is inconsistent, for some issues we are able to get things addressed quickly while others we do not get a call back. We have been without lights in our kitchen and downstairs bathroom for a few weeks now, which is very disappointing. ... More

My financial team was amazing, especially Alex! They did everything they could for me from the darkest of days to the last few days of joy! The building team, not so much. The walk through's, where we kept finding errors and sloppy or unfinished work, seemed to be an inconvenience for them. They couldn't get us to sign off fast enough. By the time of the last walk through i gave up on asking them to remove red paint marks,, blue tape on all borders of the carpet and paint on the carpet. Then they said they would fix the last 4 major items... 2 months later.. still waiting for them to finish Asking for work orders is an easy process, but don't expect follow through or quick response time from contractors. My customer service rep. Cyndi is amazing, doing her best and is kind, but can only work with what they give her. I understand they are still building on the other side of our development, but you would think you would like to be proud of what you do, not just be sloppy and fast as possible. Overall the experience was long, tedious due to shipping delays and joyful at the end. The sales team, financial team and customer service team are outstanding. The on site management are nice and seem willing to do what they can, but didn't always follow through. At the end of the day. I am extremely proud and happy I am in my first home and it is beautiful with a great view. Thank you lennar. ... More

Tatum and Oscar don’t do what they say they are going to do they tell you what they think you want to hear and that’s all.

The pandemic time gave me a horrible experience in buying the house. You could not visit the site. Limited communication to the staff of Lennars. The time is really, really bad. Delayed in all aspects even in the turning over of the house keys. The request or complaints has to be done by virtual. What if you are not good in computer? Customer Care Person avoid to visit the condo. No care at all No one wants to be in contact. How can we solve the issues. Sorry! This is an honest review.

Bad costumer service not response in a timely matter

I'll never buy another Lennar home again

my experience was not the greatest...

They are responsive but make sure you get a new garage door. They are currently trying to make us keep our temporary used door which is in terrible condition.

We started the home buying process with Lennar in June of last year,we were excited to buy a new build home here in Vegas for our relocation from N CA but things started to go south between my private lender and Lennar real fast, it was alot of things done that definitely should of been handled more professionally. But anyways did our walk thru was advised items that were found to be broken would be fixed prior to move in, it didn't happen, things got fixed a month or so afterwards. Then we never got our new garage doors we have old temp doors and ours are the worse in the whole neighborhood they paint is coming off one they totally are different colors,by the way its a 3 car garage. We noticed ppl who moved in after us had matching doors or at least same color scheme, we found out theirs was taking from the model homes here and when questioned Lennar,reply was they needed those so the home buyer could close on their loan. I don't want to call them out but it's been a joke since we moved in. Our break box kept tripping do food went bad over Christmas holiday,this was reported way b4 that time no one fixed it til after the holidays, free washer and dryer also broke within a months time GE appliance the cheaper ones of course. Yea not happy after paying $555,000 for this home. Yea be cautious when purchasing from Lennar. ... More

I saved over $30,000 by having my flooring upgrade done by a private contractor after we closed escrow. Lennar should be more competitive. The interior paint was substandard as the good paint was not available. I had to have the entire interior repainted the day after I closed escrow. After 4 months, I'm waiting for screens.

Disappointed that they put the cheapest and loudest washer and dryer in this house. When we first purchased a few things we wrong and took awhile for Lennar to take care of these issues.

I've been overall happy with my brand new home. The only thing I think could be improved is their responsiveness and professionalism. I was told that every time a service call comes, they'll always call. The only 2 folks I ever got a call are the HVAC and the electrician. Other folks just show up without a heads up. Also, the follow up isn't as good either. I think they need to hire more people or be more on top of their service calls.

House looks nice and style but thats about it. when it comes to other things, it didnt amaze me a whole lot. Issue after issue and wasnt all smooth. Communication could be improve a little better with warranty services now that we are into 4 months residing in the house. Sadly but it is what it is.

I have sold homes in Las Vegas since 1994 and was very disappointed in the home buying purchase.

Very unhappy with the workmanship overall, Terrible!

Subfloor already makes noice , carpet work is horrible. Other than that house is beautiful.