Lennar - Derrick was very helpful and made sure we was taken care of

Melvin F.
Verified HomeBuyer
November 12, 2021
North Las Vegas, NV

Derrick was very helpful and made sure we was taken care of

Lennar responded:
Hi Melvin, thank you for sharing your review. We will be sure to share you feedback with the division. If there is anything in the future we can help with, please reach out at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

Poor Quality but Good Customer Service

Gina N.
Verified HomeBuyer
September 01, 2024
Henderson, NV

I know that the cost of homes is high these days (materials, labor, etc) but they should really hire more supervision as the trades are allowed to cut corners. And Lennar doesn’t even include medicine cabinets anymore. Linoleum, sandpaper carpet, and flat white paint are standard on an $880k home…very sad! We did NOT realize the cost to upgrade until after putting money down and we decided to move forward b/c we love the lot, location, and floor plan. I also do NOT recommend using Lennar mortgage…any incentives go to overpriced closing costs and options and they make you jump through a ...

Lennar responded:
Good morning ...

Total Score 2

Quality 2

Trustworthiness 4

Value 2

Responsiveness 4

Disappointing

Anonymous
Verified HomeBuyer
February 06, 2024
Henderson, NV

This is the strangest homebuying experience I’ve ever had. Admittedly, I’ve never purchased a brand new home before, but I’ve never had so much miscommunication/misrepresentation(?) in a business deal before. While every person that I have worked with at Lennar has been nice and (seemingly) helpful, I constantly got incorrect information and made decisions based on that incorrect information. The right hand doesn’t know what the left hand is doing - as they say. Particularly problematic were the people in the mortgage department but the issue is across-the-board. I don’t plan on ever ...

Lennar responded:
Hi there, we are glad to hear that you love where you moved but we are truly sorry that the communication was not the best part of the process. We will be letting our division know about your concerns in regards to communication so we can improve. Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

New home experience rating

Adan C.
Verified HomeBuyer
November 24, 2023
Las Vegas, NV

All representatives for Lennar were great. The exception is the loan process. I understand policy and procedures. But the lack of attention to detail and accountability caused a lot of stress. My loan was approved the day before I had to vacate my apartment and started my new job. I supplied documents that were submitted multiple times...emails, pay slips...Other than that everything else was handled professionally.

Total Score 2

Quality 4

Trustworthiness 3

Value 5

Responsiveness 2

Diane in Escrow was fantastic....Tatum in construction was very knowlegeable

Anonymous
Verified HomeBuyer
July 19, 2022
North Las Vegas, NV

I would rather say nothing

Total Score 2

Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

Lennar - We have had multiple issues with this house - too many for the

Pamela E.
Verified HomeBuyer
June 22, 2022
Las Vegas, NV

We have had multiple issues with this house - too many for the price. Customer service is always quick to respond, but getting quality work is another story. The most on-going issue...I still have not been able to get another router to improve my internet (we've been in the house almost 2 months). They supplied us with 1 router that is good for 2000 square feet - our home is almost 3,200. This is our 3rd new house and we will never purchase a home from Lennar again.

Total Score 2

Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Price is different!

Siying H.
Verified HomeBuyer
May 31, 2022
Las Vegas, NV

When I bought this house, I have been told no co-op (buyer’s agent commission). But recently my neighbor told me they had co-op for the real estate agent! And we almost bought the house at the same time at the same street! It is not fair, builder treats buyers differently!

Total Score 2

Quality 4

Trustworthiness 1

Value 3

Responsiveness 4

Lennar dropped the ball

Maurice W.
Verified HomeBuyer
May 25, 2022
North Las Vegas, NV

We love our home it’s everything we envisioned it to be. We believe that lennar could have handled business better. We closed almost 3 weeks after our tentative closing date due to last minute paperwork we had to produce after we did our walk through. It was very inconsiderate of Lennar because they new we traveled from Chicago for the closing not knowing that the loan was far from being approved. The delay in our home process even pushed us into a different percentage rate. We feel that things could have been dealt with completely different. My husband and I both missed time from work ...

Total Score 2

Quality 5

Trustworthiness 1

Value 5

Responsiveness 1

Construction manager and assistant dishonest .

Damaris P.
Verified HomeBuyer
April 21, 2025
Henderson, NV

I didn’t have a good experience, I think if I could go back I would choose another builder .

Lennar responded:
Good afternoon Damaris. Thank you for sharing this review. We're sorry to hear your experience didn’t meet expectations. If there are any unresolved concerns, we encourage you to email us at CorporateCustomerCare@Lennar.com. Please include details and reference your review so we can better understand your situation and follow up accordingly. We’d appreciate the opportunity to make things right and earn back your trust.
Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 3

CUSTOMER SERVICE IS GONE AFTER OFFER ACCEPTED

Robert A.
Verified HomeBuyer
March 18, 2025
Henderson, NV

Very nice when you expressed interest in a home. After offer accepted, customer service disappears all through the close of the home. No one returns phone calls. Over promise under deliver. Sales person answers her phone when either at the gym or cleaning home and cannot assist. Did not receive gate remotes until eighth day after close. Would not and will not refer Lennar Homes to anyone.

Lennar responded:
Good morning Robert, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with us has not met your expectations, especially during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt ...

Total Score 2

Quality 4

Trustworthiness 2

Value 3

Responsiveness 1

Strong start. Trip at the finish line

Anonymous
Verified HomeBuyer
November 29, 2024
Las Vegas, NV

The construction and quality of build was exactly as expected. The financing promised was misleading and in the last 30 days before closing I was forced to find a new lender. The recommended “sister” company handed things off to a new associate who constantly asked for items he already had access to. Additionally they blatantly lied to me regarding their efforts to verify employment which delayed underwriting who then changed the loan terms right before closing costing me around $10,000 over the life of the loan. My advice is to find your own financing and avoid the headache.

Lennar responded:
Thank you for sharing your review. We sincerely apologize for the issues you've encountered with Lennar Mortgage and for any feelings of being misled. We truly appreciate you taking the time to voice your concerns, as your feedback helps us improve moving forward. We're glad to hear that your expectations were met regarding the construction and quality of your home.If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt ...

Total Score 2

Quality 4

Trustworthiness 1

Value 3

Responsiveness 1

Aqua

Rebecca G.
Verified HomeBuyer
October 11, 2024
Henderson, NV

Lennar selling agent was unresponsive throughout the entire process! Issues at initial walk through were not resolved prior to final walk through. This was a model so I would have expected better quality from the beginning.

Lennar responded:
Thank you for sharing your experience with us, Rebecca. We sincerely apologize for the unresponsiveness you encountered with our selling agent and the unresolved issues during your initial and final ...

Total Score 2

Quality 3

Trustworthiness 3

Value 2

Responsiveness 1

Full didclosure

Anonymous
Verified HomeBuyer
September 14, 2024
Las Vegas, NV

We did not have full disclosure at the time of purchase they tried to make it right but we were past the beginning stages.

Lennar responded:
Good morning, We appreciate you sharing your feedback. We apologize for the inconvenience or frustrations this might have caused. We hope that moving forward, you can enjoy your home and we can provide a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 2

Responsiveness 3

Poor experience with Lennar

Christian R.
Verified HomeBuyer
September 11, 2024
Henderson, NV

Honestly, there were a lot of communication issues during the home buying process with LENNAR. I was especially disappointed with the construction manager Cody. There were several issues with the home that needed to be fixed. We brought up the issues during the walk throughs. Whenever we showed up, Cody was still working on the issues . It was disappointing to hear that Cody stated we were the ones delaying the processes when he could not even get his workers to fix the issues in the home. Lennar should have workers readily available and the Construction manager should not be stressing over ...

Lennar responded:
Good afternoon Christian, Thank you for sharing your feedback. We sincerely apologize for the frustrations you experienced during your home-buying process. Your concerns have been shared with upper management for review and to ensure a more timely resolution process moving forward. For general inquiries or warranty/service requests, please don't hesitate to reach out to our customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Not happy at all with the experience.

Anonymous
Verified HomeBuyer
September 01, 2024
Henderson, NV

Disappointed with the entire process.

Lennar responded:
Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt ...

Total Score 2

Quality 3

Trustworthiness 1

Value 3

Responsiveness 4

Lack of communication

Anonymous
Verified HomeBuyer
August 12, 2024
Las Vegas, NV

Home wasn’t ready for me to move in, did a walk through with the superintendent and found a bunch of problems and was promised everything would be fixed in a week, which was a lie took over 3 weeks.upstairs floor still squeaks all over the place even though they claimed they fixed it

Lennar responded:
Thank you for taking the time to share your experience with us. We are sorry to hear about the issues you encountered with the readiness of your home, the delays in fixing the problems identified during the walkthrough, and the ongoing issue with the squeaky upstairs floor. If there are still outstanding warrantable issues that have not yet been addressed, please send us an email to LennarNews@Lennar.com referencing this review, detailing your concerns so we can help you follow up with the appropriate team. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care ...

Total Score 2

Quality 1

Trustworthiness 2

Value 3

Responsiveness 2

They were very confused and had no idea what they were doing

Richard S.
Verified HomeBuyer
August 01, 2024
Henderson, NV

They changed my closing date 3 times because they had no idea what the right date was the fees we incorrect I had to send 2 separate wires it was the worst experience I have ever had!!!!!!

Lennar responded:
We appreciate you taking the time to share your feedback and are very sorry to hear this was your experience at closing. We hope that moving forward you enjoy your new home. If you have any questions or warrantable issues, please do not hesitate to submit a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 3

Very poor final walk through and resolution of issues noted during walk through as well as cleanliness of house. The house was a mess and needed to be thoroughly cleaned multiple times. The builder was sloppy with some workmanship also

Matthew Andrew F.
Verified HomeBuyer
July 07, 2024
Henderson, NV

Lennar used to be much higher quality however now has cut many corners to save even the smallest amount of money. They are now a small step above KB even with their "Everythings Included" slogan. The reason I went through with the purchase was the financing incentives.

Lennar responded:
Good morning ...

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

Large Corporation who cares nothing about building them fast and getting the sale

Anonymous
Verified HomeBuyer
June 18, 2024
Henderson, NV

I am not sure who designed these houses BUT they knew nothing about a 55+ community. Shoddy workmanship and an excuse for everything.

Lennar responded:
Thank you for sharing your feedback. We take all feedback seriously and are constantly looking for ways to improve. If you'd be willing to share more details about your experience, we'd be happy to investigate and address the concerns directly. You can reach us at LennarNews@Lennar.com

Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

Lender experience was not great.Customer service during closing process was very very poor.solar is not active in my home yet even though solar panels exists.

Ramakrishnarao K.
Verified HomeBuyer
May 07, 2024
Henderson, NV

Nobody answers the calls or messages after their step completes. Their simple response is I dont know.

Lennar responded:
Good afternoon Mr. Ramakrishnarao,

We appreciate you sharing your experience, and we sincerely apologize for the frustrations you encountered during this time, especially regarding communication. I will share your comments with your Division's Customer Care for them to directly address your concerns.

Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 1

Trustworthiness 3

Value 1

Responsiveness 3

Poor Quality; Many defects need remedy after closing

Anonymous
Verified HomeBuyer
April 17, 2024
Las Vegas, NV

Poor quality overall. Very disappointed. Many defects and issues that require repair AFTER closing. Poor attention to quality control over vendors during the construction process and lack of oversight in remedying BEFORE closing so it leaves the homeowner having to chase to get warranty items repaired. The warranty rep (Doug) has been fantastic and responsive - BUT - we shouldn’t have to deal with all of these issues. More care is needed in making sure the home is delivered in better shape/quality BEFORE you sell to a prospective buyer. Not fair to the buyer to have to deal with all of these ...

Lennar responded:
Hi, thank you for your detailed review. We are very sorry that your home has items that require our attention. We stand for quality as it is something we have followed since our inception. We are going to be using your feedback to help improve. -Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 4

Overall process

Jose L.
Verified HomeBuyer
April 17, 2024
Henderson, NV

The sales process was good. The mortgage process with Lennar Mortgage was terrible as persons involved seemed inexperience and not responsive most of the time. We found a leak on the fire sprinkler system, mold under a bathroom cabinet as a result of a leak during construction which was not disclosed to us, rattling glass door to the patio, and other issues. Although Lennar has been very responsive to correct the issues, it has taken a lot of our personal time on appointments and waiting for things to get fixed... Has taken the excitement of buying a brand new home away...

Lennar responded:
Hi Jose, we are truly sorry that the issues that you have experienced have caused you some inconveniences. We always try to solve issues as diligently as possible. Please continue to reach out to us for anything else that you need with your new home. -Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 4

A number not a person

Jose C C.
Verified HomeBuyer
April 10, 2024
North Las Vegas, NV

Throughout the process, my spouse and I felt like a number/quota instead of a person. Every department was in a hurry to pass us on to the next department.

Lennar responded:
Hi Jose, we are sorry because you did not feel the connection we would have wished during the homebuying process. We truly care about all of our homebuyers above everything. Please continue to reach out to if you need anything with your new home. -Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 3

Value 2

Responsiveness 1

It's ok

Dwight L.
Verified HomeBuyer
March 19, 2024
Las Vegas, NV

Builder must have a mobile security to protect the new houses

Lennar responded:
Hi Dwight, thank you for your feedback. -Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

I have no comment

Rodney B.
Verified HomeBuyer
February 29, 2024
Las Vegas, NV

I have asked your company to stop emailing me, Its painful, I want put it behind me

Lennar responded:
Hi Rodney, we apologize for the constant emails from our behalf. -Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 1

Value 4

Responsiveness 3

Lennar Reviews in Las Vegas, NV

What Las Vegas Homeowners Have to Say About Lennar.

Lennar

Customer Reviews

Lennar - Derrick was very helpful and made sure we was taken care of

Poor Quality but Good Customer Service

Disappointing

New home experience rating

Diane in Escrow was fantastic....Tatum in construction was very knowlegeable

Lennar - We have had multiple issues with this house - too many for the

Price is different!

Lennar dropped the ball

Construction manager and assistant dishonest .

CUSTOMER SERVICE IS GONE AFTER OFFER ACCEPTED

Strong start. Trip at the finish line

Aqua

Full didclosure

Poor experience with Lennar

Not happy at all with the experience.

Lack of communication

They were very confused and had no idea what they were doing

Very poor final walk through and resolution of issues noted during walk through as well as cleanliness of house. The house was a mess and needed to be thoroughly cleaned multiple times. The builder was sloppy with some workmanship also

Large Corporation who cares nothing about building them fast and getting the sale

Lender experience was not great.Customer service during closing process was very very poor.solar is not active in my home yet even though solar panels exists.

Poor Quality; Many defects need remedy after closing

Overall process

A number not a person

It's ok

I have no comment