Lennar Reviews in Charlotte, NC

The Continued updates thru out the entire process

I would love to, but I do not have the time being that I am constantly repairing the pitiful house that Lennar has built.

During your new home owner's orientation, make sure you go over every nook and cranny. Ask a lot of questions, take a lot of notes, and make sure you bring these notes with you for the final walk through. Please don't misunderstand, Lennar has been very responsive at addressing every concern, although some took longer than others to remediate, but I feel there were too many minor details that were overlooked in the quality control process that make me feel like this project was rushed.

I am overall satisfied with the service. The only thing regarding paint on wall. It might be thin because of new and first time. but very thin layer which comes out with easy press. otherwise all is good.

We had a great experience with Lennar up until the end. But 2 days before close they sent us an updated survey showing that 60% of our lot was unusable due to easements and buffers. It turns out that had been planned prior to us ever going under contract but was never disclosed. They essentially backed us into closing by waiting until we’d already sold our other home to tell us this. They didn’t sod half of our yard and left construction debris in it. I would NEVER do business with them again. Highly deceptive. Their employees we interacted with along the way on the ground level were good (the foreman managing the project), but ultimately their hands were tied by the powers that be. Literally would never buy a Lennar home again after this experience. Such an unethical business. Also their realtor was terrible. ... More

On time delivery, reliable builder keep up their words. Only downside is after signing the doc, very difficult to get their help.

Lennar is more interested in quantity not quality. To many repairs had to be done after final walk thru. Other repairs having to take place after moving in.

We were kept informed about construction status weekly

Do not expect any consideration after your deposit. Once the sale is made, the developer ceases to care.

From start to finish everyone at Lennar was always available and continue to answer questions for us.

My home was delivered with very few minor issues which were quickly remedied within 24 to 48 hours. Overall from initial look at the community to closing, the Lennar team was very responsive and helpful. I am very happy with my new home!

Great experience, very professional builder!

This national builder does not live up to its promises. The representatives are either lying or don’t know their business. The closing was a slapstick scene from a comedy, but we weren’t laughing. The follow up to fix outstanding items has been a nightmare. Several repairs have required multiple visits. No one from the builder will take responsibility, everyone just passes the buck. Mediocre finished product and horrid customer service from the builder.

They do a great job.

First our closing process was the most stressful and unprofessional as you can experience. Pushed , delayed, communication was poor and even threatened to lose our house . Wouldn't lock us in till 2 weeks before close with very little notice , tried to jack our rates up . Building process was same , using subcontractors with poor work inside and out. And been a nightmare getting fixed , tried to force DocuSign without completing work. NOT EVERYTHING IS INCLUDED as lennar states, they changed our wall color with no choice but accept. No warranty for landscaping at all , paint is sloppy , blisters and knots in walls that they will not fix . Grout all over bathrooms cabinets. Do not trust this company and many neighbors are saying the same thing. Very poor sloppy work. Worst builders I have ever experienced with. Please do not go with a lennar home there is a 65% chance you definitely will have problems from the beginning. ... More

After the deposit was given, There were no changes/addition's allowed to the house.

Lennar uses limited flexibility in options/changes approach to hold schedules tightly. That's good thing as you know it up front. On the downside, our house required significant effort to make it livable due to Lennar cost cutting : no towel racks, inadequate closet hardware, no light fixtures, etc. We had several minor quality issues, all of which were quickly fixed with the help of the Lennar customer support rep. And the "smart" home features are really nice!

Ask questions if you’re not clear on things

Like my new build. Needed to put more money than I thought for basic necessities. Towel bars, window treatments, ceiling fans, upgraded switches, ceiling sconces, fence for dogs, patio.

Cutting too many corners, bathroom ceiling downlights that replace a $40 fixture with a $5 fixture but make it virtually impossible for the homeowner to come back and add proper lights. Elimination of any kitchen/breakfast lights and dining room light that are of really poor quality---in a half million dollar plus house. Then there are things like the carpet and padding which is of such poor quality that it has to be replaced in a couple of year, it is the lowest of the low end--wall paint where you can see the brush strokes because the painters watered it down so much to meet their budget allocation for the job which means you really just get a primer coat of all one color, ceiling and walls. There are lots of other things too but this is a good start. Of course you can get by with these things now because of home shortages but it is never right to take that approach with customers or sub contractors. Profits over people usually does not end well for long term competitors. ... More

The whole process was not what I expected. The sales person was not truthful in some of her statement i don't believe she cared about how i felt as a buyer. They could do alot better with helping you set up your smart home. They want you to pay someone to come out and set the equipment up when I think it should have been properly set up when we moved in. We been here for 2 months and still can't get the keyless door to work. Lennar needs to be a little more focus on the customers experience.

My wife and I had been looking for our dream retirement home for several years and were growing frustrated because we simply weren't getting the right vibe after seeing many different homes from many different builders. When we came to the Imagery development that Lennar was building we finally found what we were looking for. Aside from the natural beauty of the surroundings, we were impressed with the obvious quality of the homes being constructed. We were also very pleased with their no-hassle, everything's included motto. And we never felt any pressure from the sales people. Once we went to contract and construction began, we were kept updated with emails, text messages, photos, videos, and even live FaceTime chats, all of which gave us the greatest sense of relief to be able to see the home being built every step of the way. We were also impressed with the time spent with their representatives during the New Home Orientation walkthrough. Nothing was rushed and they were very, very accommodating. We hope to spend many long and comfortable years in our retirement dream home, in a lovely community, and we have recommended Lennar to many of our friends as they begin their own searches for their dream homes. ... More

Late handover Too many changes to the construction manager team Construction managers being unresponsive to the feedback . End Handover of the house being incomplete.

Overall we felt that we are cheated on the quality of the workmanship and the material. They are rushing with the construction process and hence compromising on the quality. During construction hard to get updates and clarification on any concerns we had. They even close the house before fully ready. The warranty process is awfully bad...The list will go on and on...

I love the layout of my home!