Lennar Reviews in Charlotte, SC
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What Charlotte Homeowners Have to Say About Lennar.
Read all 647 verified reviews from homeowners that built a new home with Lennar in the Charlotte area. Charlotte homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Charlotte Area
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Customer Reviews
Everything is NOT included
- John B.
- Verified HomeBuyer
- September 07, 2021
- Mount Holly, NC
Check every detail before accepting the house. Everything is NOT included. Many problems with the subcontractors' quality and workmanship. Lawns are especially rough.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Lennar - THE HOUSE WAS GREAT THE YARD WAS TERRIBLE.
- Rick C.
- Verified HomeBuyer
- September 07, 2021
- Charlotte, NC
THE HOUSE WAS GREAT THE YARD WAS TERRIBLE. ADDRESSED THE ISSUE AT CLOSING AND NOTHING IS BEING DONE ABOUT IT!
Total Score 3
Quality 5
Trustworthiness 5
Responsiveness 1
Didn't like that irrigation system goes in after turf. Should be offered before!
- Consuelo N.
- Verified HomeBuyer
- September 04, 2021
- Charlotte, NC
Not at all flexible with changes in plan. Can change after completion - does that make sence?
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Great Experience
- Erik C.
- Verified HomeBuyer
- September 03, 2021
- Denver, NC
The Lennar team made home buying easy. It was a great experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Sick and tired of lies
- Sheila H.
- Verified HomeBuyer
- September 01, 2021
- Gastonia, NC
Call me at 7046162685 and I'll share all the bad experiences
Lennar responded:
Hi Sheila, thank you for taking time to write a review. We are sorry to hear about your poor experience and any frustrations you have faced. If you could please send us a message at corporatecustomercare@lennar.com, we will have the appropriate associate follow-up with you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - I have had a problem with the grading of my garage since I moved
- Faye B.
- Verified HomeBuyer
- September 01, 2021
- Charlotte, NC
I have had a problem with the grading of my garage since I moved in 4 months ago. Now I’m just being ignored.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 1
Lennar - They kept me updated on my entire process with weekly email updates.
- Cynthia S.
- Verified HomeBuyer
- August 31, 2021
- Clover, SC
They kept me updated on my entire process with weekly email updates. The walk throughs were great. Lots of info. Workmanship good just needed a larger deck on the back instead of a balcony. Sod was put down over a lot of rocks so yard is difficult to maintain. Other than that the experience was good
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Poor quality
- Anonymous
- Verified HomeBuyer
- August 31, 2021
- Denver, NC
Do not trust this builder. We were lied to throughout the process and the quality of workmanship on our home was very poor. We will not recommend Lennar to anyone in the future.
Lennar responded:
Hi, thank you for your review. We are sorry to hear about the frustrations you experienced during the buying process and subsequent workmanship issues in your new home. If you have anything outstanding or requiring follow-up, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - Lennar was very responsive regarding repairs that needed addressed.
- Anonymous
- Verified HomeBuyer
- August 31, 2021
- Rockwell, NC
Lennar was very responsive regarding repairs that needed addressed.
Total Score 5
Quality 2
Trustworthiness 5
Responsiveness 5
Great people!
- Olena K.
- Verified HomeBuyer
- August 31, 2021
- Mooresville, NC
Special thanks to Dan Salvagni and Cannon Walker.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - They kept us informed during the entire building process.
- John H.
- Verified HomeBuyer
- August 31, 2021
- Gastonia, NC
They kept us informed during the entire building process. The ladies that were in charge during this time were excellent! They were so helpful and always very nice. We love our home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Sales person lack of communication as well as not forth coming when there was delays
- Anonymous
- Verified HomeBuyer
- August 31, 2021
- Mount Holly, NC
Lennar builds a sub standard home with the lowest commercial grade of material to be used. You buy a Lennar home because of the community not because of Lennar. I would not recommend them as a builder and would avoid them if I decided to purchase another home in the future.
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 2
Lennar - Lennar's buying process has been wonderful.
- Lakshmi R.
- Verified HomeBuyer
- August 31, 2021
- Indian Land, SC
Lennar's buying process has been wonderful. Any issues are addressed quite quickly!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The salesman that we had was horrible.
- Lester B.
- Verified HomeBuyer
- August 24, 2021
- Huntersville, NC
The salesman that we had was horrible. It was nearly impossible too get in touch with him. It's too much too write but the people that we dealt with at the end were wonderful.
Total Score 3
Quality 5
Trustworthiness 1
Responsiveness 5
Lennar - The customer representative have been good.
- Anonymous
- Verified HomeBuyer
- August 24, 2021
- Fort Mill, SC
The customer representative have been good. But there still opportunities where it could be imp like keeping marketing documents up to date so that customers know what will they be getting post closing.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 4
Lennar - Overall, Lennar was very responsive
- Gersonice E.
- Verified HomeBuyer
- August 17, 2021
- Huntersville, NC
Overall, Lennar was very responsive
Total Score 3
Quality 3
Trustworthiness 5
Responsiveness 5
Great home but not a custom built home
- Daniel A.
- Verified HomeBuyer
- August 12, 2021
- Mount Holly, NC
We love our new home! But, one thing to be aware of is that while there are choices you can make on options and certain features, Lennar is not a custom builder and there will likely be things you want to change. Those have to wait until you take ownership-additional outlets, lights and fans, and better shelving in closets/pantry. Lennar’s sales person was very good and the construction manager at the end of our build was very competent as well. With the pandemic, our home completion was delayed three months and they had a lot of turnover in construction managers. The home is great and ...
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Lennar - I had a great experience with the purchase of my home.
- Tom O.
- Verified HomeBuyer
- August 08, 2021
- Mooresville, NC
I had a great experience with the purchase of my home. From the sales, building process and through closing was a wonderful experience. If I was to give any negative comment it would be for the landscaping. They did a great job with the bushes, trees and the sod but the yard itself in several areas was almost too dangerous to walk on. Several dips and gulleys along with metal materials and large pieces of wood buried just below the surface of the sod was unacceptable. Sometimes I wandered if this was a house built for one of Lennar's executives that the yard would have been prestigious ...
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 4
Lennar - I got no help with the sales office.
- Pam B.
- Verified HomeBuyer
- August 06, 2021
- Lancaster, SC
I got no help with the sales office. Even though the house had just begun, I was not allowed to make any selections at all.
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 4
Lennar - Great home.
- Erin D.
- Verified HomeBuyer
- August 06, 2021
- Waxhaw, NC
Great home. Any issues that have popped up since our purchase have been handled swiftly.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Issues
- Laurie O.
- Verified HomeBuyer
- August 05, 2021
- Mount Holly, NC
Working with the warranty person Talisha has been good. Working with Lennar during purchase was frustrating and disappointing. We feel that they strung us along with an issue that was brought up when we looked at the house the first time with their salesperson. A resolution was denied two days before closing approx 4 weeks after the issue was brought up.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 1
Lennar - The experience with lennar is OK
- Anjaneyulu S.
- Verified HomeBuyer
- August 03, 2021
- Charlotte, NC
The experience with lennar is OK
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 4
Lennar - Love our brand new home!
- Linda B.
- Verified HomeBuyer
- August 03, 2021
- Lancaster, SC
Love our brand new home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The sales person was not clear to explain the features to new
- Dharmaraj B.
- Verified HomeBuyer
- August 03, 2021
- Fort Mill, SC
The sales person was not clear to explain the features to new first time home buyers especially not clear on operable windows and non operated windows
Total Score 4
Quality 2
Trustworthiness 1
Responsiveness 3
Too many follow-ups and did not deliver all they promised
- Lakshmi R.
- Verified HomeBuyer
- August 03, 2021
- Fort Mill, SC
Very poor construction manager. As a customer you need to visit every day your home while construction if you want to save yourself. Before I bought the home they promised fence will come outside the property and it was not completed as promised. Would never recommend. With raising market these people dont even care to hear the concern once you close the home
Lennar responded:
Hi Lakshmi, thank you very much for the detailed review. We are sorry to hear about the issues you experienced with your Construction Manager. If there are any open issues you're still facing, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 3
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