Lennar Reviews in Charlotte, NC

That they hard working people who really care about how the process goes an wants to make sure you are in your home the way you like it

The home was built great, no issues, the mortgage experience was a different and terrible experience.

Carlos and Jason are irreplaceable! Thank you for all you have done for our family..

The home seems well overpriced for the poor quality of materials used, especially the flooring. The houses are built MUCH too close together, and my backyard has a very steep decline that makes much of the yard unusable.

Yes, because they produce an excellent product.

It was a nice experience

The home buying and building process was easy and pretty smooth overall. Lennar was pretty good about keeping me updated, addressing any questions I had, and addressing any issues that came up during the process. Have minor issues with dings and imperfections with paint/trim/molding finishes. A few minor issues popped up after closing and they were pretty responsive and quick to fixing those issues. One major pain point I am having issues with is in regards to landscaping, I have several dead patches throughout my lawn. Whoever Lennar used for landscaping laid down sod directly top of construction debris which prevents grass from properly rooting, I don't have to dig more than an inch on several dead spots to find fist-sized rocks or large chunks of cement directly underneath the sod. I wish they would've done their due diligence in properly laying down sod or at least rectify the issues after the fact. Outside of landscaping, everything has gone pretty well so far in my 4 months of homeownership. ... More

The day of move in/closing, my wife ran the dishwasher to clean some new dishes purchased. About 15 min into the cycle we smell something burning, open the dishwasher to find the sprayer was improperly installed, fell over and caught fire on the heating element. We immediately sent in the warranty claim, to which we were told this is through the applicable manufacturer. After 3 weeks without resolution Lennar finally stepped up and replaced the dishwasher. Now we are about 6 months in the home, I have hardwood floors splitting down the center of planks. I brought in the flooring manufacturer independently of lennar after the last experience and was told the issue is either the slab cracking and separating due to lack of vapor barrier or proper reinforcement, or the fact the flooring was not acclimated to the space/installed in a conditioned space per manufacturers guidelines. I have held off submitting the lennar warranty claim as almost weekly another crack or buckle presents itself. I will be submitting the warranty claim with the expectation of full replacement. On top of all this we had the worst QC experience ever, as the guy who walked us through basically told us that we weren’t allowed to point out defect issues and he’d catch all of them. Upon acceptance not one of the 10+ items identified were even addressed. Almost daily I find additional qc issues throughout the home. Lennar is just another fly by night track builder spitting out sub par quality homes, without care for the longevity of the product they produce. ... More

Please make sure you check everything!

Waranty request not fast enough and quality not good

They stay in contact with us

My wife and I were making a local relocation to downsize as empty nesters. We took our time and studied a number of homebuilders and new communities. When we came across Lennar's Cortona, we were sold! We had a great experience with Phil in the model home. He was so helpful in sharing with us the Lennar brand and the "everything's included" mantra. We quickly decided to mover forward on an inventory home. All along the build process to the post-move-in process, Lennar staff has been great! Carlos, the on site construction manager has been so professional and helpful. We are so very pleased with the neighborhood and Lennar builds a wonderful product, but more importantly a wonderful home. ... More

Find another builder! Buying a home from Lennar has been one the most stressful things I've ever experienced. If I had it to do over, I would not use a builder as large as Lennar. I would do my homework and I'd use a smaller company with a good reputation. My home closed in early March 2021, it's mid-May and I still don't have a working dishwasher. That is just one of a number of things that have made for an unpleasant experience.

Lennar’s customer service representatives go above and beyond. Especially Landon and Carwin.

From the start every single person was super friendly, helpful, and knowledgeable. All texts, emails, and phone calls were answered or returned in a timely manner. Lennar made this first time home purchasing experience so easy and pleasant for us. We couldn't have asked for a better team. Our home is beautiful, spacious, and affordable.

very average. Lax prep of the new home with dirty windows, floors. Several problems needing to be addressed.

Our Loan officer was Dylan. He was exceptional and always honest throughout the entire process for us. Our process was a bit complex but we were successful in our home search and got our home. We thank you guys for everything.

Bare minimum upgrades in spec homes Phase one of the neighborhood has better upgrades/options.....their motto is Its all included And that was not the case- there were no window treatments, refrigerator or washer and dryer included.

Everyone along the way has been very helpful and responsive. You helped make the home buying experience more pleasurable, thank you.

Excellent home great work I love it

Excellent timely responsiveness to issues!

I think the process was great despite the delays, but that was to be expected mid pandemic. The quality of workmanship is very poor though. As we live here longer we see clear errors of workmanship whether it be low quality materials, lack of care, or inexperience by the workers. There are scuffs on trim painted over, bulges in Sheetrock, we have tons of nail pops (that we were told are not covered under warranty), caulking is splitting in multiple places (again, not covered under warranty). Other than these noticeable cosmetic mistakes and issues (that won’t be fixed because it’s not “covered”) the process was nice, the managers have been very nice as well. ... More

For being our first time, we are very satisfied with our decision. Lennar has very nice house designs and customer service support is top notch. However, there are some details that can improve, like quality of the materials- some are cheap -, finishing touches, like sockets bad positioned, corners from our garage in cement were not finished, carpeting nails could be a little less prominent, etc. my recommendation is to check these small details at your house orientation.

We are very satisfied with our new home.

We love the house but not used to doing all paperwork on the computer