Lennar Reviews in Charlotte, NC

I am very unhappy with my buying experience with Lennar. The mortgage team had trouble compiling documents, requested the same documents multiple times, had to close twice as they provided incorrect forms, etc.

Lennar charged me an excessive daily fee for delayed closing beyond my control. The sales rep was callous and insensitive,. She tried very hard to take my home from me in order for Lennar a multi billion dollar company to benefit from the drastic increase in housing prices in the 8 months since I signed the contract which was before building began. I felt terrorized and victimized.. It was very traumatic

My experience was ok. My home is wonderful. Even though it was delayed by water issues. My biggest complaint about my home buying experience is my lawn is horrible. The lawn was put in with no water and now it’s dead. By the time I’m finished getting it right I will have spent a ton of money for something that should have been done correctly to start by Lennar. An absolute travesty.

The overall buying process was truly terrible. The sales representative didn’t seem confident in our ability to get approved. We spoke with 2 different loan officers who provided us with different information. When we ran into miscommunication issues about our initial approval, our sales representative was ready to cancel our contact as if she didn’t want to deal with us. We had to escalate our issues to management for issues with sales team and loan team. We were asked to provide additional funds for closing which was told hours before. If we didn’t really want this home, we probably would’ve backed out and forfeited our deposit simply due to lack of communication from staff. We did not appreciate receiving time sensitive information at 4pm or after because they do close at 5pm and become unresponsive. Our inspections process was smooth. The building team/inspection team were the most helpful individuals we encountered through this process. The construction manager for our development was very attentive and made sure all of our requests were satisfied. We are young; however, we come from a finance and building background and we are aware of what’s right and wrong. If able, I feel like Lennar would’ve tried to get over on us. ... More

The overall process wasn't smooth and the negotiation part could have been better. I didn't have a lot of trust in all that process, seemed like something was all the time hidden from me. When moved I noticed a lot of things were done quickly, just to be done. Especially painting and finished. Lots of things left unfinished which aren't covered by warranty. Overall process I think could have been better. For the future reference, try and negociate the more you can, don't rush and if you finance with Lennar and you don't like your mortgage officer, switch to a different one. That will matter a lot. When you come for the home inspection, take a careful look at a lot of things and on the last inspection, as well, take your time and look at different things, ... More

This is a difficult review to write. While I love my home and am happy to finally be in it and somewhat settled, the process and experience getting here was very disappointing. The close date was moved multiple times. Often Lennar would blame outside sources but most times it was due to poor project management. The delays also cost me more money in the interest rate and escrow. Both my realtor and mortgage lender had to make several calls to get answers. Once I was moved in there were some minor things that I wished had been handled better. The first was the lack of cleanliness. The floors downstairs were covered in layers of red clay. Two months later I’m still trying to get it all up. The other was just the lack of attention to detail in some of the workmanship. There is more but for the moment I leave with the above. ... More

The folks that are actually running the job sites do the most to correct the issues as they come up and from my experience with Lennar they will come up.

Well we moved in and were told if there are any problems there a web page put all your problems there....If to bought a phone and I told you that there was a web site to go to if you have connection problems and you can't get on line how would you feel ?we have nails backing out..flooring problems..and paint that has piled back drive way cracks and you can't even have someone stop by know instead you send out surveys to make you feel better See how good we are..Ya no.....word of mouth go's a long way

I don’t know where to start here. They use the cheapest labor. Cheapest parts. We moved into our home, and our home received 0 internet signal (we pay through our hoa). Cheap siding that had fallen off more than once. Then the people who fix it, leave white caulking on the side of the house and expect you to file claims to get it fixed. Plumbing was backed up with concrete. Rocks. Trash. Screws. Our customer service rep tried saying “well we can’t prove that it was or wasn’t you”. As if my family and o would take off toilets and sinks, to jam a bunch of rocks and concrete into our new home and pipes. Makes 0 sense. Plumbers came. Knocked a pipe. Sewage went all over the house. Weeks later, the flooring guy came and had to bring his daughter to translate into English for him. I’ve had more strangers come into our new home than family or friends. Wrong parts have been ordered. Things have been ruined. I paid people to move and set up our new house (normally I’d do it myself but I was in a head on collision and had a whole slew of problems with my neck and back. My 9 year old broke his back and spine). So you’d think, with Lennar knowing all of this, they’d be more helpful. Boy, you can’t be more wrong. It’s like pulling teeth. We had the kitchen cabinet people come yesterday, only to find out they had the wrong parts ordered, so more waiting is to be had. I miss my Pulte home. Be careful, make sure you hire your own inspector. Do not use whoever Lennar uses (that you pay for). Good luck. ... More

The sales woman Lauren completely lied through her teeth about multiple things. Most of the time I think she just didn’t know the answer but acted like she did. The day after we signed I never heard from her again despite reaching out multiple times. She passed us off to Elle the homebuyer concierge who was useless. She would take days to get back to me if at all and when she did she would not help at all just tie in someone else from Lennar who wouldn’t respond. The construction manager Michael was clearly lazy and not smart or responsive. I asked him to get me simple measurements on something like the fridge opening and it would take him a week and require me to follow up multiple times. The only responsive and good people to work with were the Mortgage team Clif and Crystal. Lauren, Elle, and Michael should all be fired. ... More

sold house based on wrong lot#; incorrect wire instructions; no provision for senior grab bars in bathrooms; mortgage lead will not make appointment; no blinds on windows, no towel rack or shower curtain rod in bathrooms; top shelf in cupboards too high to be usable; hard to use lower shelves; ground beyond front porch to steep with chances of guest falling

Did not really have a good experience.

We felt very rushed through the entire experience, Lennar mortgage dropped the ball on numerous occasions and left us wondering if the transaction was going to close. We were rushed through the final walk through process and was forced to accept the home as it was, and were left with numerous issues with damaged appliances, damaged cabinets, incomplete and poor drywall and paint finishes. All of which had to be remedied after closing via a warranty claim. There are still numerous items that have yet to be resolved, almost two months later. We were told that we would just have to live with the damaged appliances , because it’s not the builders responsibility. You would think that for the amount of money that we spent on this home, that Lennar would have been more willing to insure that we as the buyers were happy with everything. ... More

The finish work on Lennar homes is sloppy and the materials used are cheap. I have had to replace 4 lights in the 4 weeks I have lived in the brand new home because the lights are of poor quality. The front door is already coming apart and the dishwasher has a work order in to be repaired. The upstairs floors pop when walking across them. The materials used in Lennar homes are inexpensive and will not last the life of the home. I will have to spend my own money to replace all of the recessed lights because they are bad quality. These are things that should not be breaking in a brand new home.

The GC (T) was very responsive in all emails UNTIL we met in person and, in our opinion, saw the buyers were a same sex married couple. From that point on he wouldn’t even talk to my husband and I when we had issues. He would only talk past us to the other Lennar associates. He would not even make eye contact and would walk 10ft ahead of us while TRYING to discuss issues. A total of 3 separate offensive interactions. I voiced my issues to the Lennar staff and my realtor about wanting to be done and pull out. Then magically T was artificially friendly and personable. I’m glad I did a 3rd party inspection and additionally did my final walk with a general contractor of my own to address all of his craftsmanship shortcomings and contradict his “within industry standards” BS. This plus the constant follow up with my mortgage guy to supply the documents he said he was going to send, I wouldn’t wish this company on an enemy and fully intend to share my encounter with anyone looking to buy a house. #FHEO ... More

From beginning to end our home buying experience with lennar was disappointing. When we bought the property in November we were told an August finish date and everything was delayed till December the following year. During the time from putting our initial deposit and signing the contract to breaking ground there was no form of communication from anyone representing lennar. We disagree with the closing process where only 2 walkthroughs are given before closing. We weren’t able to blue tape the house ourselves and things were missed. Major issues should have been caught by the lennar team on their side before the walkthroughs and weren’t so we were further delayed. During the final walkthrough things still weren’t addressed and we had to reschedule our closing. Even on the final closing day, issues still weren’t completed. After moving in, the retaining wall behind our property collapsed and is pretty scary. Overall the whole experience was frustrating and disappointing. The communication, pride in craftsmanship and quality of work is lacking. Would not buy another lennar home ever again ... More

Terrible trade quality across the board

As realtors and having brought 10 new clients to the community prior to our own purchase, my wife and I expected to have an advantage going into the new construction process with Lennar. No such luck. Having been assigned the worst construction manager we've met - a 25-year old who was brand new to the community, new to his trade crews and new to us - the experience was more challenging, more confrontational and upsetting than we could have ever imagined. We came to know Parker as Mr. No because his knee jerk reaction to every request for improvement was "no", or "It's not Lennar standard", leaving us disillusioned and unhappy. He had in no way mastered the craft nor did he take a proactive approach to the quality of his crews' work. Biggest issues - watered down paint applied single coat, trim, roof and siding. If not for the strong support from Lennar customer care before and especially after closing, our ratings would be lower. But I guess from the get-go there were some warning signs that Lennar wasn't too concerned with catering to every customer's needs, as we saw Sales reduce the prices of neighboring homes several times after after we went under contract. Lennar got them sold, but undercut our sense of value as well. ... More

Highly recommend having a home inspector. After moving in there are little issues left and right that I don't feel like I should be finding in a new build. Sod that is not placed properly, floor buckling, uneven walls, uneven floors etc. After paying 400k + for a house I should not feel like i've been cheated in a way. Not sure if I recommend Lennar.

Paint and clean up was awful for a new construction home. This is my first and last Lennar home.

The house was not even finished when we did our tour before closing. We closed with the promise things would be completed. It took months before everything was completed. The finish work (cabinet marks, molding, doors and painting) are awful!! The paint brusheds were dirty and it left brush marks and dirt on the molding throughout the house. Painters came back several times to try to correct the issues but to no avail. The taping in the garage is terrible.

The construction supervisor was unresponsive to concerns and issues brought to his attention through out the build - issues that should have been fixed before drywall so later entire walls had to be ripped down and re constructed. The issues were allowed to accumulate while the typical response received was “Lennar has a process”. After having the construction supervisor removed from the premises due to his circular communication style and near absolute lack of action to cure issues his supervisor started making changes however this was very late in the schedule. So this is how they will process you through a purchase 1) hold on addressing any concerns until the very end, a week before closing 2) they will tell you over and over that there is a certain standard of workmanship they adhere to and do not everything will be perfect (that was the response when on the fourth communication, I demanded the staircase railing be fully screwed into the wall instead of a 1/8-1/4in gap being left there and filled with putty. They will not have the gas turned on so your home inspector can check everything, they will give your home inspector a hard time to minimize his time onsite and ability to find issues. 4) they will tell you that you have only one hour to tour the home and identify concerns, that you are not allowed to use tape to mark defects and that they will do that later. They will then proceed to spend 30mins of that hour reviewing the warranty that they could have just emailed you and no they don’t even give you a hard copy of it. 5) at the end of that walkthrough they demand you sign a form that states you CANNOT add anything to this list of defects after that signature is applied. 5) after signing they met contractors into the home tracking thick mud up and down the stairs, carpet and hard flooring and no they don’t clean it up, they wait until you complain about it. 6) then they attempt to make the corrections BUT they won’t have time to make them all and then expect you to (after all of the above) “trust” that they will get it done after you have paid for the home and closed. 7) after closing they will berate you into accepting less that you should, I literally had shingles standing up on the roof that you can see from the ground and both the stand-in construction supervisor and his boss told me point blanket that had no intention of fixing it even though it was listed on my home inspection report. Etc etc etc. This could go on for another 2000 words but you get the point. This is the 4th house I have purchased and not the first new construction home either. It was a bad experience and I don’t attribute it to unreasonable expectations. BEWARE. I can say - the warranty experience thus far has been reasonable. ... More

Issue 1 - making people blind bid on a house and using supply chain as an excuse Issue 2 - custom build house where you have no say in what goes into house Issue 3 - cheap materials used, paint etc. Issue 4 - electrical issues Positive - Jeremy. Very helpful with updates during the building process Positive - Becca. Very helpful with the multiple warranty fixes

To start I sat down and filled out the paperwork to start the process of getting my house built in October of 2021. I was in the process of selling my house so I was only able to put down a portion of the deposit required. After I sold my house in November I was able to pay the rest. From there things went south. I was originally told that we would be in the house in April/May of 2022. I found out that the plat took a month to record and then the permits were not applied for until January of 2022 with a start date in February. This pushed our closing back to July of 2022. Once the building started everything went pretty smooth with minimal delays. The week before we were supposed to close we had a New Home Orientation that we went through and marked things that needed fixing including a large crack in our driveway. We were told those would be fixed at our next meeting which occurred a week later. When we pulled up to our house the day before we closed we noticed that the concrete in the driveway had been broken up but not removed and a new piece of concrete had not been poured. Not only was this a problem we came to find out during that same time that none of things we had on the list to fix had been fixed. Our Construction Manager had left and went on vacation the week were supposed to close and he was responsible for getting these things fixed and they did not. Fortunately, the construction manager we had filling in for ours while he was on vacation was able to get everything fixed and we were able to get closed on time. With all that said I firmly believe that we would still not be in our house today had this individual not been filing in. So we were constantly lied from the beginning. ... More

Cutting too many corners, bathroom ceiling downlights that replace a $40 fixture with a $5 fixture but make it virtually impossible for the homeowner to come back and add proper lights. Elimination of any kitchen/breakfast lights and dining room light that are of really poor quality---in a half million dollar plus house. Then there are things like the carpet and padding which is of such poor quality that it has to be replaced in a couple of year, it is the lowest of the low end--wall paint where you can see the brush strokes because the painters watered it down so much to meet their budget allocation for the job which means you really just get a primer coat of all one color, ceiling and walls. There are lots of other things too but this is a good start. Of course you can get by with these things now because of home shortages but it is never right to take that approach with customers or sub contractors. Profits over people usually does not end well for long term competitors. ... More