Lennar Reviews in Raleigh Durham Chapel Hill, NC

I've only been living in the new home just 4 months, and I have had many issues. My front door is coming apart because the weather strips fell part causing the hot air to suck in. I called customer support and I was told that's I use the door too much so that's why the weather strips are falling off. I've only been living in the new home for four months and I shouldn't have to deal with those issues. I have had to get the kitchen cabinet repaired, the vinyl floor had to be repaired...so many issues. The quality of materials are super cheap. The dishwasher and the oven are the only items I haven't had to submit any service request for. The builder simply use cheap materials. ... More

To begin with, we picked the house and lot so not a spec home. We were told we had time to add options so the day after signing we asked to add a laundry sink but was told we were too late for this request. Same thing for laundry cabinets! I blame this on the on-site agent giving wrong info. Apparently once you sign, you can’t make any changes so know what you want beforehand. Our house had a roof and almost to drywall before we had a single meeting with construction manager. I made them pause until we had a predrywall inspection done. It was given to the construction manager right afterwards and we asked to confirm receipt. A week later we have drywall now. So after MANY calls, emails, texts, he finally said he “completed” all the items on the report. Come to find out 2 months later, he admitted he never did anything with the report. Lennar’s way of fixing this situation was to give us our money back for the inspection. This did not make the displaced trusses or framing issues right!! After the final inspection, he said he would take care of everything on that report. We get to a week before closing and none of it was done so he had to delay our celebration meeting to 3 days before closing, which still a ton of items to be fixed. He asked if we were going to do a final walk which originally we did not have time for before closing but glad we made time because he did nothing on the list at that point. They scrambled to get them done before we recorded but did not. In hindsight we should have delayed closing!! He was the worst project manager and took zero ownership for his mistakes. Not sure how he still has a job!! Once we finally moved in, we found out our microwave did not work. Lights came on and seemed like it worked until you tried to heat something up. They made us go through appliance company to get fixed instead of taking care of it themselves. So for 2 months we did not have a working microwave. In short, I think a different construction manager would have made this experience better but Lennar should have taken some responsibility for his mistakes as he is an employee and representative of Lennar. ... More

There are too many issues to mention, so I’ll name a few. First we signed in August 2018 for a “quick move in” and was told it should be completed end of October or mid November. Delay after delay. We finally closed February 28, 2019 and there were still some things not finished. There were a lot of careless mistakes, poor paint job, issues with things, paint on floor, bathtub and light fixtures, yard was not leveled as they said it would be - there was a big hill in the backyard that wasn’t there when we signed to buy the house and we asked many times for them to level it and they refused. They got very ugly and pretty called myself and my other 2 neighbors with the same problem liars. ... More

Several open issues during and after construction. Materials and fixtures used are of poor quality. Landscaping is a joke. All contractors completing warranty work should be closely supervised for a favorable outcome. They love to cut corners and just get by. The reason it wasn't done right the first time was due to lack of supervision and quality control. Insulation is falling out of the attic and into our guest room closet through the light fixture every time the closet door is opened or closed. Patio door is crooked and none of the appliances were level. The garage door was improperly installed and had to be redone. Interior paint job leaves a lot to be desired. ... More

Poor workmanship - the wall is bowed in the bonus suite - was told that “it is what it is”

I bought the house as a broker and the sales team didn't mention the bonus they were giving to the other brokers for the house in that community. The lender team was very irresponsible. They provided Closing Disclosures the day before closing after repeatedly asking for it.

When we first met RJ, the sales rep, in November, he told us that the prices had been reduced considerably because Lennar needed to sell all of their inventory by the end of December 2023, in order to be able to build new homes in Franklinton. He lead me to believe that the prices would go back up in the new year and that these prices were almost “too good to be true.” This caused “the fear of missing out” within me, so I was compelled to sell my home on Opendoor (the only way Lennar accepts contingencies), for a $30-40K loss. That would have been fine if the Lennar homes truly had been cut as RJ mentioned, but now in 2024 all the new homes in this community are being listed for roughly the same prices they were being sold for in November – December, causing me to question the trustworthiness of RJ’s information. Had I known that, I would not have sold my house on Opendoor, but would have sold it on the market and waited to buy one of the new homes in this community in 2024. I feel that this was a shady sales tactic, and your sales reps should not give misleading information to induce the fear of missing out. We like our home, but don’t love Lennar because of this experience and would probably not recommend you to our friends and family. ... More

The agent who sold the house to me miss-led me.

We moved in to the house 3 months back and the drive way concrete had multiple wide cracks, when approached with the problem, the builder is not ready to fix because the external concrete is not covered in the warranty items. So we are not happy with the response.

Overall experience was good, their correspondence was amazing, frequent updates on progress and closing was smooth. Meeting with a contractor and walkthrough was amazing. Build quality is average. Lennar Quality check person who was appointed during blue tape inspection was very unprofessional and rude, he was behaving as if Lennar has given home for free as a charity and any question or quality issue we raised kind of agitated him personally. I am sure this is one of employee but that experience was very unpleasant to the point I wanted to just leave deposit and not proceed with purchase. ... More

Staff was not the most friendly or responsive Missed drywall inspection

I think we had the worst experience with the Lennar team, from sales to concierge. Once you sign the initial contract, the sales team acted as if they don't know us. We tried to contact them a couple of times regarding the change in closing date from what was initially confirmed and there was absolutely no response from them. We left a couple of voicemails but no call backs or anything. Then there's another team called concierge team. This team should be renamed as the legal team as anything you ask them they take screenshots of the contract and send them to you with a note that you agreed to this. They changed the closing date by 2 months, when we asked to advance the date by one day, they did not agree. It was very frustrating dealing with them. When it comes to the quality of the build, workmanship, or the materials used, we opened around 8 tickets in one month. That should tell you something. The only saving grace is that the warranty team is very efficient in addressing the multiple support tickets that we opened. We are not sure how many more we will open in the next 11 months. ... More

Would absolutely not recommend. Cut corners at every possible turn. The material used was as cheap as possible and absolutely 0 attention to detail, to the point they messed up the install of several appliances and little things like the electrical outlets aren't even flush with the wall. The buying process was no better and should have served as my first warning. Once I paid my deposit, my realtor and myself recieved absolutely no communication from the representative. I also went with them for the loan due to promotional interest rate and there were numerous issues even in this process. Not communicating issues or items that needed to be resolved, repeatedly asking for information already sent, and I had to most documents several times due to repeated mistakes which delayed the process further. The only good thing about Lennar, is that the customer care rep to get issues fixed is great. She is working with me to address as many reasonably fixable issues as she can. Overall, if you're looking to buy a house don't buy new as it seems a lot of companies are taking huge advantage of the current housing situation. If you are deadset on buying new, don't buy from Lennar, what you get for what you will pay is bad even in this market. ... More

Customer service, agent, contractor and response from the team was very bad. This is not our first home buying. When compared to others we had a bad experience here.

DO NOT USE LENNAR MORTGAGE. THEY HAVE DECEPTIVE PRACTICES AND EXCERSISE DISCRIMINATORY LENDING PRACTICES. YOU WILL FILE A COPLAINT AGAINST THEM LIKE I WILL BE DOING.!! BEWARE!

Unfortunately my buying experience wasn’t a smooth or pleasant one. The home itself is nice but the workmanship left much to be desired. Sloppy work had to be pointed out versus the workers recognizing their sloppy work and correcting it on the spot. The construction manager was awful. He did not communicate well with myself or the realtor; he failed to keep us in the loop of key milestones. When it came time for addressing issues my home inspector reported, it was always a challenge to get the issue rectified. It was one excuse after another. There was a point where the workers covered up an area that my inspector was going to reinspect once the repairs were done. As a result the area could not be inspected again. That was one instance of shady behavior. The sales people failed to step in at the very beginning when we had concerns. Once the contract was signed there was no reason for them to do anything else. My concern now is lack of street lighting anywhere near my home. It’s pitch black on my street and that is a safety/security concern especially bc I live alone. No one is able to provide answers on if and when a street light will be installed in my area of the neighborhood. I would love for someone to take my concern seriously and provide me with answers. ... More

My wife and I had possibly the worst experience buying a house through Lennar. Not only did Lennar ruin our first home buying experience, but we are still finding things around our brand new house that constantly need fixes. First off, when we purchased our house, back in March 2019, we purposely bought a house that was not going to be ready until March 2020. Pamela and Derrick had both told us that our house was going to be completed around March 2020, it might even be later. We were completely okay with that. Well, a few months go by and I get a call from Derrick telling us that the house will be completed sooner than expected. I asked when and he said probably January 2020. That was still doable... We weren't thrilled but weren't upset. Then my wife had a meeting with Pamela and our construction manager in September/October 2019 and they told us it's going to be finished November 2019. We said that's not okay, that we are still in a lease with our apartment, weren't financially ready and we had recently found out my wife was pregnant. We told them to push it back to January if possible and Pamela said, "We can't do that because we need to close this house before the end of the year for our numbers." I don't care about Lennar's numbers. I cared about having to pay money to break our apartment lease, not putting as much down on our house because it was sooner than expected, and dealing with the stress of finding out we're going to be new parents. The whole process was TERRIBLE and I've already been telling family and friends about Lennar's customer service. Not only did we go through that, but we are also experiencing issues around the house already. We hear a LOUD knocking whenever anyone takes a shower, our garbage disposal stopped working, our grout wasn't applied correctly in our shower, (A guy came and looked at it and said whoever applied this did a terrible job) our stairs do NOT match our floors in our house, and a window upstairs was not sealed correctly. It's been very very frustrating and I wish I could move out of this house already. ... More

Lennar has changed the beginning of recreation building 3 times. The also can't control the contractors who block driveways, blast music all day and toss garbage on lawns daily.

Quality not that great. Never ever go with Lennar mortgage whatever promotional offer is given. They’ll drag you until the very last moment to give so many surprises and you’ll not be able to get the full promotional offer and you’ll feel cheated.

During the inspection before the house was delivered, we found that the concrete floor of the garage was cracked into spider webs. This is not what a new house should look like. We understand that the concrete cannot be dug out and re-poured after it is poured. We just asked for repairs until the floor looks crack-free. But your staff was perfunctory. They simply applied a layer to cover the floor. But the cracks in the concrete are still clearly visible. When we communicated and negotiated again, your people threatened that if we did not close the deal, they would confiscate our deposit. So this is the last house we bought from Lennar. We will also tell our friends not to buy houses from Lennar. ... More

I could write pages about how awful my experience has been, but to summarize things….I wish I would have never brought a house with this builder or in this neighborhood.

Build cheaper, build more, and charge twice what you would have charged three years ago. THAT’S the Lennar way.

Worst customer service! No one cares after the purchase of the home. I created a service request ticket and it was closed without any communication.

Extremely poor HOA, you are selling 3 bed homes and restricting 2 cars per home, no one mentioned these during selling time and now the selling agent Ashley doesn't even bother to respond, never going to buy from Lennar ever. We spent close to $1.5 M on properties at the community and that's the service we get Extremely disappointed and poor service

Signed our first home with lot of hopes, but we had a very bad experience with Lennar team (Sales, Mortgage). We had to close the home in APR, unfortunately my father in law was passed away during that time. We had to go to our home country for his final rituals. So we have requested for reschedule the “Final closing”. They have agreed and provided the new date. When we are at “Final closing” table, they have added 1 month penalty of 2800$ for the delay. We were shocked and surprised. Then we and our realtor called the Lennar team sales person and requested explanation of this penalty. But he was arrogant, never listened our version, instead they threatened like anything. If you withdraw now, we won’t give your deposit, he insisted like this. We had no option, either loose 2800$ or 10000$ deposit amount. We had no choise, so proceeded with the closing. Out first home, we thought it would be happy and precious moment in our life. But lennar team ruined this. I do not encourage anyone to buy a property with this company. I can share the Lennar team names who ruined our first home buying experience. ... More