Lennar Reviews

Lenar absolutely shocked us with closing costs higher than for resale properties. The amount of fees was incredible - even our realtor was shocked. Ended up paying over 8K extra for the house. They played a nice trick by including our initial deposit into the estimated closing cost and 'offset' the hidden increase.

Everything felt very disorganized, starting with the salesperson, who was unprofessional. I always had to be the one to reach out, and even then, calls often went unanswered, or I had to leave several messages before getting a response. Another issue is that I had already paid the deposit on the closing day, yet they forgot to transfer the money to the home insurance company. I only found out when I received a cancellation notice from the insurance, and I had to keep contacting them repeatedly to push them to resolve it. This is my first home, and the whole experience left me feeling somewhat disappointed. ... More

I appreciate that I was respected thorough the process.

Our new home is in a beautiful area of Las Vegas with mountain views. The home buying experience was fine. The craftsmanship is mediocre.

Our house is fine. No issues although we are still just getting settled. No issues during buying process. Dealing with their mortgage team was an absolute nightmare. On one hand I get it. They are just doing their job of managing risk. On the other hand, it’s very frustrating dealing with multiple requests from different people requesting the same thing on consecutive days. Finally, at times I felt like they simply chose not to read our email responses or listen to details during phone calls. By way of example, they repeatedly asked about expenses related to kids at college. When we told them both of our kids have already graduated they continued to ask for a copy of the leases to validate rental expenses. I had to respond just to this one example on st least three occasions before they simply stopped asking. To end on a positive note, their portal for managing documents was very organized and easy to manage. ... More

The construction side was great, they were attentive, prompt, fixed any issues right away, communicated well. The mortgage side was awful. They messed numbers up three times, over a month later told us we weren’t qualified to begin with, all because they never factored in 3/4 of our income from the very start. Too many people to talk to, no one knows what’s going on. Concerning payoffs is a joke. We paid down 90% of what we owed, provided more than enough proof that we did so, then argued that we had to pay Lennar the full amount still, we did. Lennar told us they’d cut us a check for the full amount we owed then other companies would pay us back the difference. That’s not what happened which led to more confusion. Horrible experience on the mortgage side. Never again will we buy Lennar nor recommend the company based on that. You’d get more stars if it was even slightly better, but it wasn’t. It cost us a few thousand more because we had to keep renting because no one could get their act together and figure simple things out that were on the most basic level of their job description. ... More

Dana was great throughout the process including weekly video updates of the progress for us making a coast-to-coast move. It was very informative and nice of her to go out of her way.

We moved into Prosperity Lakes Adult Community from Pinellas County. We were looking for a new construction retirement home with a fun active life style. The home is so well built and designed. We love the Sunburst layout with all white cabinets and tile floors through out most of the house outside the 2 bedrooms. Large bathrooms, oversized garage and an open great room living area we fell in love with! We also love the turn key aspect of the home as well. HOA does all the outside maintenance. We are so happy with our new home!

Absolute garbage. Will never buy lennar again

Well done. Everything was done step by step.

My first-time home buying experience with Lennar was extremely disappointing, and I feel obligated to warn other homebuyers especially first-timers before they commit to this builder. From the beginning, communication was a major problem, especially from both the loan officer Nick and the construction manager Nick. As a first-time buyer, I expected guidance, reminders, and clarity throughout the process. Instead, I constantly had to remind them of important deadlines and follow-up on documents that they should have been managing. Their lack of communication created unnecessary stress and confusion from start to finish. The situation became even worse when we were told our home would be ready for signing before the end of the month. Based on Lennar’s own timeline, I informed my landlord that we would be moving out by the end of the month. But sure enough, we were delayed from our original closing date which was NOT due to the home not being ready, but entirely because of the loan officer Nick’s failure to properly walk me through the loan process, explain documents I didn’t understand, and communicate critical deadlines for submitting paperwork. My original closing date was October 5th. It was delayed the day before twice in a row. I didn’t end up closing until October 23rd. That nearly three-week delay left me and my family extremely stressed, unsure if we would even be able to secure the home before the date we told our landlord we would be moving out. All of this could have been avoided with basic communication and professionalism. The worst part of the entire buying experience came at the end, when I had already committed and had no choice but to move forward after giving my landlord our move out date. On top of that, the construction manager and his contractors failed to address the issues listed in my third-party inspection which I paid for out of pocket. Most items were simple, obvious fixes, yet many were ignored or “repaired” in a sloppy, half-done way. It felt like they wanted to rush through instead of ensuring the home was delivered in proper condition. To be fair, the only positive experience I had with Lennar was at the beginning with the sales consultant Dan, who was very informative and communicative. He was actually the reason I proceeded with Lennar in the first place. Unfortunately, everything after that especially the loan and construction process was the complete opposite. After this experience, I will never buy another home from Lennar again. The stress, lack of communication, last-minute delays, and poor quality of repairs completely ruined what should have been an exciting milestone. I’d honestly rather go back to renting than deal with another home purchase through them. I strongly recommend future buyers to proceed with caution, get your own third-party inspection, and be prepared for a lack of accountability from their team. ... More

Once we had an agreed upon price and I was ready to buy the particular home, the salesperson raised the price like $10000. shady business tactics by Lennar. Won’t be getting my business any longer

Everyone was helpful and patient.

We didn’t have mail for 5 weeks. Lennar changed our town and zip twice within 3 weeks and caused is to lose packages, checks, gift cards, and bills. We are still having issues to this day with address standardization. Imagine losing birthday presents and having your credit card declined at stores due to incorrect billing address issues caused by Lennar. We had to do our own research how to get mail and garbage and utilities setup. Why did I have to leave work in the middle of the day to argue with multiple postal employees in person about missing mail. Not sure why there was no guidance or support once we signed the papers. It made us feel the only thing important was filling a home site and move onto the next one. House itself is good. Water heater could be better but I’m thankful that our problems are all in the admin side. Do better Lennar. ... More

The Lennar team have all been great along the way even after we closed on our home.

I was informed before closing and after the initial inspection that I paid for that all deficiencies would be fixed. There was a minor crack in the outside foundation. I commented about it and was told by the independent inspector. Don't worry the builders correct that. After I paid wired funds I had to sign off on repairs being completed. There i was told: company policy says we don't fix that crack. They don't put a glaze on it either. I was informed about 8 missing window blinds were a deficiency. Same response: company policy we don't fix that. I was also brought to the backyard and told you were told you would get sod for your entire yard. Well we don't do that.bCompany policy. You get some. You better pay a lot of money to water it or it will look dead. It won't be dead. Trust us. If I could unbuy this house I would. Oh and on top of this during closing you took too much money from my account. Did you apply it to my mortgage? Absolutely not. Did you give me an option to bring a check? No. Did you let me bring cash? No. Did you let me send them via ACH and pay less. No. So the overpayment lies in limbo. I called and asked can you just print it for me. No company policy. My take home message: lennar we will treat the home buyer like garbage. ... More

Some of my neighbors who signed the home around the date I signed got way better deals . I trusted sales person and thought they will do right. But I felt like I got cheated.

Process started with Lennar website posting of house and not honoring price posted. Thank goodness hired my own inspector. Paint in outside drains (illegal in CA), HVAC pad uneven causing vibration and noise, hump in roof and separation of tiles.

This was my third time buying a house. This experience was far by the best. Everyone associated with the purchase was pleasant and extremely helpful. They were very patient with me. I hightly recommend Lennar. I didn’t just by a house. I bought a home!

It was a very pleasant experience I would recommend

Lennar homes are gorgeous homes and seem to be built well. Once we have been in the home for several months, we are finding more and more structural issues that were not caught by the builders nor the home inspections. While the use of the app to file the claim is effective, the timeliness of someone coming out to the house and having the issue 100% fixed is not efficient nor does it seem anyone is willing to act quickly in order for the issue to be repaired.

Whole process was very aggravating. From the delays to the lack of communication. Move in dates were pushed back 4 months. There was a constant rotation of realtors. Value is decent compared to larger cities. Disappointed in the lack of options for the home. Came with basic white cabinets and a horrible vinyl flooring. I do love the future plans for the area.

There are times that you encounter visiting a business or having service or ordering goods when the customer service is outstanding. You never forget that experience. You tell people about it. Well, that is how I feel about Lennar. From the start to the finish, my experience has been top notch in every way. From the Sales, Mortgage, Title, Insurance and after close care...this company is incredibly organized and customer focused. I'm impressed and feel like I truly made the right choice. With so many builders out there...it is my belief that value dollar for dollar to any other builder, Lennar is the best!!! ... More

We signed a contract in March this year and closed on Oct 3rd on a Birmingham model this year. My wife and I loved the Birmingham model and upgrades available for that model. During the build process there were a couple of problems, but Lennar was great about fixing them. I really enjoyed working with the Lennar team.

No customer service Many building defects and complaints that have never been addressed. Misrepresentation and fraudulent information that were given. False advertisement and misleading information given to purchasers. Ceiling lights outlets don’t work in any of the rooms Light switches are improperly installed Insects and chips everywhere including other defects Doorbell does not work properly HOA - Lawn Care HOA fee higher than quoted prior to purchasing the home Many other false statements about the property No follow up to complaints