Lennar Reviews

So many choices of homes, found one with a great value whole Lennar team was wonderful from Mortgage Dept. (Kristin) to Sales rep. (Eric).

Our home buying experience was seamless. Thank you

My Realtor at Lennar Mr. Brandon Hopay was great. The Finance Team was great to work with and I closed early on the house (Super Effort). The Club House the Pool and Jacuzzi have been great along with my house. The Gentleman taking care of the poolside amenities, chairs, tables, umbrellas and cleaning everything he was amazing. He cleaned up like it was his own house very detailed and through. Thank you, that really it means a lot to me. My last house purchase was a Lennar house in Winchester, Ca.

Jim the walk through person assigned was very detailed he found some minor things that needed to be fixed prior to settlement that we missed on the walk through. Doug the customer care agent was very helpful in getting a couple of issues resolved. He had a list of contacts that we could use to install various items. Mortgage team not so great. They kept asking for additional documents until settlement,

As a repeat Lennar home buyer, I bought a second home from Lennar as I liked the floor plan and the neighborhood and had an overall good experience with my first Lennar home. However, this second home I recently purchased was a disappointing experience from beginning to end, plagued with numerous quality issues with the home, a lack of a robust quality assurance review process, lack of responsiveness, and an even worse warranty experience after purchase. Sales & Construction Process: - While they were all pleasant friendly and professional people, there was a lack of or sometimes no response and follow up from construction managers in spite of continued emails from myself and my realtor requesting updates on open issues, and in spite of being told by my Sales Rep in writing that we would get weekly updates on the construction of our home (never occurred even once), thereby causing delays in closing as issues were not fixed on time, repeatedly. - Significant defects in construction quality that had to be identified by the homeowner & my realtor vs. Lennar having a robust quality assurance process to identify and remediate issues BEFORE a walk through was performed. Not allowing a homeowner to blue-tape defects during a Walkthrough is an industry-first and caused gaps in what had to be remediated prior to closing. So, had to do 4 walk throughs due to all the defects and remediation, causing delays in closing. - Lack of knowledge and technical know-how by construction managers as they couldn't explain how defects would be repaired, or how they were repaired by the trades people after they were completed. - Trade workers used to remediate issues would fix one issue yet create another issue (damage), causing repeated delays in closing. Yet again was left up to the homeowner and realtor to identify this vs. the Lennar team exhibiting accountability to proactively resolve the issues and "do what was right" without the homeowner having to constantly push and escalate to get issues addressed. In addition, being a repeat customer did not seem to matter in resolving these situations so customer loyalty did not seem to be valued. The home was not properly cleaned and delivered at closing and I was given the excuse "this is a Builder's clean" which frankly is a self-inflicted insult on Lennar if this is the quality they deliver to customers upon closing. Others including my realtor agreed it was subpar. As an example, the level of paint splatter all over the LVP throughout the home was unbelievable as I am still working to get all that scraped up myself 2 months after closing. Warranty Processs: The Warranty Manager (Bryan) seemed to be focused only on metrics and directed me to submit the requests only on a certain day as he didn't want the ticket to be open for too long which would presumably reflect on him. Coming from the service ticket industry myself, this is highly inappropriate to influence a customer on the timing of ticket submission as opposed to focusing on the quality of the work to be performed and ensuring proper resolution. His focus was on quantity (ticket closure) vs. Quality (warranty request completeness and customer satisfaction). Also, there were not constructive conversations for my warranty requests with Bryan as he was often combative, disrespectful, made unprofessional comments, condescending, kept blaming me for issues that the trade vendors caused, and never was onsite to oversee the quality of repairs done by the trade workers thereby putting me as the homeowner in an uncomfortable position to assess the completeness and quality of the repairs which is not my responsibility. As just one example, during one of the warranty repair conversations on the phone, Bryan said to me "you seem to have a problem with Lennar's quality yet you bought two homes from them". This remark to me was not only irrelevant to the warranty matter at hand, but highly unprofessional and shows a lack of respect for me as the homeowner/customer. He proceeded to be combative and said "there's nothing I can do to make you happy" and in spite of what I said to explain my view on things, he interrupted me and repeated three times in a row "you have a great day" and hung up on me. During this conversation, one of the construction managers overheard Bryan's phone conversation with me, and that person reached out to me separately to apologize and said this is not representative of the quality Lennar provides to customers. This speaks volumes if even other Lennar staff has recognized how Bryan treats his customers. In fact, my neighbors and even the community HOA rep have all indicated challenges with this warranty manager's communication and level of respect for the homeowners. I have purchased with many other big-box builders and never experienced this lack of quality and overall customer care experience. Again, this was a disappointment especially after coming back to Lennar to buy a second home. I would unfortunately never buy a Lennar home again due to my recent experience. ... More

This was my first time going through this process. I worried about everything, was skeptical, I questioned everything about providing so much information and I was stressed. The Lennar representative guided me through all of the paperwork, which was a lot and Lennar dropped the price, which was a BLESSING! The lender representative made me feel better about the process. She was patient and answered my questions, reassuring me that the process is normal and not to worry. I received encouraging texts from my realtor, which also helped. My realtor was present at the final stage, “the signing”. One thing that bothered me was the large down payment I had to come up with. I was expecting some assistance as a first time homebuyer, but was told my interest rate would increase and I would need to raise my credit score. I wasn’t not prepared for that; but God made a way out of no way! As a first timer, I was not aware of so much such as Lennar did not give an option to choose the color of the house or flooring, they use “cheap feeling” door knobs, toilet paper holder, doors and screen doors. Shower rods, towel racks, window coverings were not provided; but I’m guessing that is so I can personalize my home. I was told they would include a washer and dryer but I’m not sure if I’m paying for it or was it really an extra incentive. After I moved in I received congratulatory texts and emails from EVERYONE involved in my experience! I’m getting settled in and learning to deal with the imperfections. Overall, I am happy (even though it may not sound like it) in my Lennar home. It’s not bad for my first house! ... More

At this point has been a wonderful experience. Thank you Lennar team. We have small problem with the door bell and the response was very fast. Once again thanks…

Buying and closing was unnecessarily very stressful

Lenner set up the buying process that made home buying very simple and easy.They did everything from starting to finish with no problem. The staff was very helpful and courteous during the process. When we moved in the house, we found few minor problems and they addressed them without delay. They are very responsive.

Closing on the house was a nightmare. It was very unorganized. They were wanting me to close when the house had many issues.. Since closing, I’ve found many more issues and corners that were cut but the customer care rep is responsive about the things the can fix.

On the day that I went for my walk-through, Jerry and Kevin promised me that things will be fixed on that note there was was not fixed and also they promised me that my backyard would be sod and lied to me so I told them that they lied to me

Three-Star Review We recently received the keys to our new home and were excited to start moving in, but unfortunately the first thing we had to do was clean the entire house ourselves. It was very disappointing to find that the home hadn’t been cleaned before our walkthrough or move-in. As we’ve settled in, we’ve also noticed several small details around the home that don’t reflect the level of quality we expected. None of these issues are huge on their own, but together they’ve left us feeling less impressed with the overall finish. We still appreciate finally being in our new home, but the experience would have been much better with more attention to detail and proper cleaning prior to move-in. ... More

The entire process was very easy, my salesperson was very responsive and answered all my questions. I love the staff at Lennar they provide top Notch Customer Service. I especially enjoyed dealing with Frances, Juan, Judy and Alberto. They made my new home buying experience easy and as seamless as possible.

During my recent purchase in Tara Baywood, the home inspection revealed a number of issues. Some were addressed on-site by Construction Supervisor Myles, while others required follow-up. While the initial construction experience was mixed, Lennar’s warranty and customer-service process truly excelled. My Warranty Service Coordinator, Dee, was outstanding. She listened carefully, stayed in constant communication, and personally ensured every concern was resolved—escalating several items to her supervisor, Mark, when needed. Together, Dee and Mark turned what could have been a frustrating situation into a completely positive outcome. As a California-licensed general contractor and real estate investor, I’ve worked with many national builders. Lennar’s post-closing warranty process, and especially the dedication of representatives like Dee and Mark, is among the very best I’ve experienced. Their commitment is the reason I would confidently buy from Lennar again and why I recommend them to other homeowners and investors. Thank you, Dee and Mark—you made the difference. ... More

My experience with Lennar Morgage is very bad which result in I don’t wanna buy any Lennar house any more. The loan documents have a lot issue and it took us a lot time to get the clarity we need. Steve our loan officer is not responsive and not a problem solver. He kept throw our question away. We have consistently have frustration feelings that don’t wanna continue any more. A lot steps that only let us know at the last minute and keep push us to take action immediately without any turn around time. The stuff should be more efficient and give customers enough time to take actions

Buying my first home was just a goal more like a dream a few months ago. When Suzzet called and told me that she had my new home I thought that was gonna be a protected move for the following year…The process to apply online was very easy and the fact that I was not treated like a buyer I was treated like family, made my experience so much easier. I consider my family and myself blessed to have gone through this seamless process and be sleeping in our forever home. Over all happy with my first new home!!

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We are too happy

Lennar had a great team that helped us every step of the way. They were very responsive, even late at night and on the weekend. The home was built beautifully for 2025 new construction. We are so grateful for the Lennar team from the builders to the admin!

I was pleased with the buying experience

Good home buying experience in new port Richy area.

Materials are cheap. Really disappointed. Bathroom knob was a different material. Paint was barely dry, still sticky. Home was definitely a rush job. Walls are paper thin, you can hear easily in other rooms.

The house was not completed on the date it was first offered. Other houses next to us were started after ours and completed before ours while ours stood vacant without any workers for days. The quality of numerous items is subpar. The paint is very low quality and the attention to detail is very low. Not the quality of a professional painter. We moved in only to find the plumbing blocked up by the cleaning crews cloths. Had to have a plumber come and unplug the entire plumbing system after it backed up and no one responded until the next day! Seems that these houses are put together as quickly as possible without the use of quality professionals but the use of low cost low ability immigrants. Several of the appliances had to be secured further after we moved in as they were not completely installed before closing. These houses will be nice but it will take the fixing of numerous items. For the price we pay I feel these items all should be done and done with quality professionals not cheap laborers. ... More

Saved me at closing from a Broker who was trying to take advantage of a disabled veteran.

The closing process lacked so much communication between builder and lender; lender trying to get me to do actions that were not possible due to builder had not completed their part. In comparison between Lennar and DR Horton, to me the materials aren't much difference... price difference of $68k less and Lennar being 100sq ft more. I bought the home built as is. I do prefer Lennar's floor plans. I believe it's a good 1st home purchase based on price, construction, location and potential in value to grow in the next 5-10 years. Be sure to have a good realtor.