Lennar Reviews

Great purchase experience. Support to the issues can be better addressed.

No doubt Lennar had the most competitive offer of all the new build builders. However I wouldn’t say the quality of our $900k+ home matches others in a similar price point. Are the homes well insulated…no. It is builder grade all the way. Unfortunately builder grade has eroded the past 10years so quality and materials are suspect. Baseboards are literally cardboard. Really … vacuum cleaner nicked a corner. It was peeled like cardboard This is the only Lennar home I’ve bought and it will be last. I’ll look again further regional builders who put more effort into the product

We started our Lennar experience on a very positive note with Ty, the on-site sales representative. Everything went down hill from there. We were contacted via email by sooo many different Lennar representatives that we couldn’t keep track of who needed what and when. Every document required electronic signatures with no or very little explanation. Oliver, our loan officer was very good but the volume of paperwork was overwhelming. Moving on, our home celebration was anything but a celebration. The Lennar rep, Kendra, made what should have been a joyful day absolutely miserable. She has NO interpersonal skills and was focused on getting our celebration done ASAP. Instead of focusing on the positives she focused on what Lennar would not do to make our experience better. Since our closing the builder, Heath, has gone out of his way to avoid us while his associate Hayden, has been very helpful. Speaking of helpful I can’t say enough good things about Rob in the warranty department. Wow… he is great. Our water heater failed almost immediately, the plumbing pipes under the kitchen sink unnecessarily takes up the entire cabinet. We currently have an open warranty item on the HVAC which short cycles and makes a very loud harmonics noise. Our first water bill was $199.00 and we weren’t even living in the house yet, we suspect that Heath was watering our neighbors yard from our house. This month I turned off the outside faucets and our water bill is $42.00. The HOA is very slow responding to request for exterior changes. Ty intervened on our behalf and we suddenly got approved for a driveway extension. Bob ... More

Beautiful home but lacks the customer service and doesn't stand behind their words.

Overall the sell representatives are really nice and very professional but unfortunately I can't say anything good on the construction side . The supervisor doesn't commit to his roll on supervising his construction manager. The construction manager really need a better training when it comes to delivering the quality products that Lennar offers.Construction managers all they want is not make you sing off on there release to close title and don't care about the quality always very denial on everything we point out that need to be fix. So my advise to all new buyers is make sure they listen and don't sing any documents until they actually fix everything that is incorrect install . They lie don't trust them because once you sing there release they will send you straight to warranty team and ignore not do what they promised fix. BE CAREFUL. ... More

The sales process was rocky for me. My real estate agent was rude at times when I had questions along the way. I’ve had a few issues to deal with once moved in. I feel like the after sales experience has been better than the purchase experience. Robert has been very responsive helping me resolve the issues with my Ring Doorbell and defective dishwasher.

Overall ok there are some things that could be done more efficient. Return call from Corina almost never happened. Response to concerning things regarding identifying my condo i don't like. We need something in front of the unit that identifies address. Still have not received how we address that. The numbers are on the side of the unit instead of in front. Doesn't help when we get deliveries to have to figure out which place to deliver because numbers are not in front of the unit.

Be sure to get a private inspector to report poor construction.

Great experience very stressful but well worth it in the end

This was our 3rd Lennar home and it will definitely be our last. Our first two homes were fine but this last one was downright ridiculous. From the beginning it was miscommunication to no communication with Lennar lending. No one wants to take responsibility when things go wrong. Was doing conventional loan and had to repeatedly send same items multiple times before they would get entered correctly on Lennar side. Lending agent was not knowledgeable with loans despite him insisting on his vast experience.

I had a good overall experience with Lennar and the Condo with one minor issue and one major issue that I never received a satisfactory response. Respectfully Bob T.

Upon having disastrous closing in which the final punchout was not completed, we were threatened that if we postponed the closing, it would be rescheduled 2 weeks later; so we closed. As soon as we did wanting punch out items addressed, we were told, that's no longer our responsibility, you have to call warranty. Now the story changes: warranty apologized for what we faced and has worked diligently towards getting us to enjoy our home. Still not happy with a driveway pour that was rushed and finshed wet that shows an abundance of imperfection. I welcome and invite further follow-up from Lennar. We love our home and Henderson Estates and would not do anything to discourage one from seeking to move here. It is just unfortunate that we ran into a difficult transition to our new home. Thank-you in advance for your further follow-up. ... More

My experience with Lennar revealed serious issues in both their lending partner process and the quality of the home’s construction, and buyers deserve to be aware of these problems. Lending Experience: Lennar’s preferred lender made repeated and unacceptable errors during my loan process. They entered my name wrong and my address wrong on multiple documents—basic information that shouldn’t be difficult for any competent mortgage professional. After seeing several mistakes on fundamental paperwork, I lost all confidence in their ability to handle a home loan accurately or securely. I had to switch to an outside lender at the last minute because Lennar’s own lending team could not meet a basic standard of care. Construction/Design Defect: After closing, I discovered that Lennar installed a refrigerator that is physically incompatible with the kitchen layout they built. The refrigerator handle hits the wall, the door cannot open fully, and the bottom drawers cannot be pulled out because they collide with the door. This is not a matter of preference—it is an obvious and preventable design and workmanship defect. Instead of taking responsibility, Lennar’s proposed “solutions” were: Remove the fridge drawers (so the appliance becomes partially unusable), or Charge me $500–$750 to replace the fridge with one that actually fits the space. Charging the homeowner to fix a construction error that Lennar created is unacceptable, unprofessional, and legally questionable. Under South Carolina’s implied warranty of workmanlike construction, Lennar is required to deliver a home built in a reasonably workmanlike manner, free of design defects, and suitable for normal use. A refrigerator that cannot function in its assigned space violates this warranty. Additionally, forcing a buyer to pay extra to correct a defect caused by the builder can fall under the South Carolina Unfair Trade Practices Act (SCUTPA), which prohibits deceptive or unfair business practices. Requiring an upgrade fee to make a brand-new home functional is the definition of an unfair practice. I purchased a new home with the expectation that the kitchen—and its included appliance package—would operate as intended. Instead, I received a layout that literally prevents the refrigerator from opening. Lennar needs to correct this defect at their cost, not mine. Until Lennar steps up and addresses this issue according to South Carolina law and basic professional standards, I cannot recommend them to anyone looking for a reliable builder or mortgage experience. ... More

There were several areas that need attention in my home buying experience. 1- I noted to the seller representative that the address was wrong on official documents. They stated that it was only on their documents and not an issue. I repeated that my concern was that the address was registered wrong with the city. I was repeatedly told this was not the case. In the end, it was the car and the seller had to reach out to the city to correct the address. 2-the kitchen cabinets where damaged on approximately 50% of the doors. Lennar attempted to repair the damage using an abrasive pad. When I saw the repair, I told the site superintendent that it was unacceptable technique for repair. They informed me that was the best they could be done. I filed a warranty claim and the cabinet manufacturer came out and made professional repairs. Now the cabinet doors look new, as they should’ve to begin with. 3-The mater bathroom sink splashes water all over the place. I’m being told that it’s not something Lennar will address. They know there is an issue but son not think they need to take care of it ... More

Communication process was very poor and inconsistent( another family member bought at same time we did) construction managers were not identified to us until very end and were just in a hurry to get through the process. Yard landscaping was very poor as chunks of rocks and clay were hidden under pine straw. Many plantings were in such poor shape that they died within 30 days of closing.Found broken sprinkler heads and water pressure for system is poor.

Everyone who I worked with whose shirt said "Lennar" was very friendly and attentive to all of my questions and concerns.

Overall, we're very happy in our new home. As with all tract homes I've ever lived in, there has been some sloppy workmanship. However, that has been offset by Lennar's excellent service representatives, who have all been great at taking care of any issues in a timely and efficient manner. We also love this location, one of the best in Valencia. 4 1/2 stars, if this would allow that overall rating.

I am pleased with our new Lennar home and the incentives we received. The sales officer, Jasmine, had a great personality with kindness and patience. The loan process took some time, but it went smoothly. The house is pretty with a nice view.

Our house purchase was very smooth. We have been looking for the right house for years. This house checked off all of our boxes.

First I had a great real estate agent. from Lennar Ashley she is great help me to make it easier appreciate it and Tyler after I move helping me answering any questions he was great help. Butiful Thown home Thank you

Very easy and little to no stress during my process

The overall purchase experience was good. They are efficient in getting everything done and the quality is great. The only negatives that I marked down on are that they don’t allow any modifications or changes at all in the process, you get exactly what they say and not all that is advertised. (No ceiling fans or ring doorbell that were on the online listing) The HOA rules are also way overdone. You pay a lot of money for a home only to have them tell you what you can or can’t do with any changes to the back or front of your home (do you really own it) I did enjoy working with all the staff that worked with us and they were very professional. ... More

From start to finish, everyone was great. The mortgage professionals walked us thru everything. The construction manager listened to us and responded immediately. Their lawyers took the time and explained everything to us in clear language. We love our new house.

The process from start to finish was amazing. The final product was as amazing as expected. Communication along the way was fast and questions were quickly addressed.

The home buying experience was not what I thought it should've been. I was underwhelmed by the whole process. The only solid experience was with the timeliness with showing of houses and response time from anything I needed with Lennar Sales Rep. Otherwise, the Lennar Mortgage team needs to be reviewed as well as Lennar Construction team. Lennar Mortgage and Escrow Title did not give my refund back in a timely matter and did not give it back in the method I noted from the start. The Team was not aligned and I let them know what they needed to get fixed. The workmanship of the house was very mediocre and could tell they just slapped the houses together with no pride in doing a great job. I also had a dead tree in my front yard and they closed the case without even doing the job. Not a very good start. I'm hoping its not a headache the whole time. Because at this time I would not recommend Lennar as a whole. ... More