Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21788 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Xiujuan
- Anonymous
- Verified HomeBuyer
- November 05, 2025
- Myrtle Beach, SC
Nice beautiful peaceful lovely home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Seville Home Buying
- Nalan N.
- Verified HomeBuyer
- November 04, 2025
- Winchester, CA
The entire of using Lennar as a Mortgage Lender was very stressful and would never use them again. With such great credit and a huge amount of asset I felt I was treated like someone without a job or money. My real-estate agent Rosalie was the absolute best. she is the best employee Lennar has in this area
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Victoria
- Victoria L.
- Verified HomeBuyer
- November 04, 2025
- Rancho Cordova, CA
Honest, Reliable, Responsive to issues
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Experience
- Noira H.
- Verified HomeBuyer
- November 04, 2025
- Naples, FL
The Ease to buy our home was smooth, had access immediately to all our documents. My only complaints was that home was dirty from the dust, behind fridge and stove was never cleaned even when building. You saw all the residue. And 3 weeks into moving in a had a plumbing leak. Had taken over 3 weeks to be completed. Although it’s being done the fact it’s taken so long is what I’m not ok with. I wish since they and I mean Lennar made big home I wish they considered when building that there would be a big family and to put and have room for larger items. ie bigger fridge more room in laundry for ...
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 3
Smooth, easy, nice home, good value
- Anonymous
- Verified HomeBuyer
- November 04, 2025
- Vancouver, WA
Lennar produces a good home at a good price, the purchase was easy, and the warranty support has been quick. Any home buyer has to consider their options: Existing home Custom build Small local builder Huge builder "spec home" eg Lennar Existing home inventory can be random and frustrating, and often the value isn't great. Custom new builds will always be more expensive. Small local builders may have more customization and more luxurious finishes, but you'll pay a premium for that. Huge builders like Lennar have honed their floorplans and construction over the years, and the ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not very good
- Wade D.
- Verified HomeBuyer
- November 04, 2025
- Cibolo, TX
Not very flexible and we have had to request plumbing warranty once and electrical 3 times in just the first month. Quality control is not very good….
Lennar responded:
Good morning Wade, thank you for sharing your experience. We are sorry to hear about the issues you encountered in your home. We hope that moving forward, you can fully enjoy your home and that we have the opportunity to earn back your trust. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 2
Ok
- Shelly L.
- Verified HomeBuyer
- November 04, 2025
- San Tan Valley, AZ
Painter were not that good
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 3
Excellent repair customer service
- David O.
- Verified HomeBuyer
- November 04, 2025
- Parrish, FL
Had minor issues when it comes to warranty repair which they took care of it after I notify them with no issues easy process on the lennar app very professional and excellent customer service.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Well Managed Build Process
- Paul L.
- Verified HomeBuyer
- November 04, 2025
- Lake Elmo, MN
Just like anything else, the management of the process is important. Lennar in Lake Elmo at the Royal Golf Club has good management. Chad, the Construction Manager takes his job very seriously, keeps a close eye on the construction crews and makes sure every contractor does their job. Lennar uses the same crews of contractors from one house to the next, they are confident in the quality of their work as they have been proven over time on multiple jobs. Overall, it was a very good experience. This was the fourth home we’ve had built so we have experience with the process and were impressed ...
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Home buying for Lennar Homes.
- Mysia T.
- Verified HomeBuyer
- November 03, 2025
- Milton, FL
The most difficult part was the financing. The house is nice but they could have installed a tissue holder and in the kitchen used a better faucet. The front door could use a peep hole. Everyone in the process from financing to closing was nice and professional.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good experience, but….
- William M.
- Verified HomeBuyer
- November 02, 2025
- Clarksville, TN
Overall a good experience, but buyers planning to use their garage for their vehicles need to measure before purchase! Do not rely solely on blueprint measurements. Also, if you use their financing for loan and they offer to pay closing costs, ensure you know how much this will change your purchase price!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Never Purchase From Lennar Again
- Erik N.
- Verified HomeBuyer
- October 31, 2025
- Green Cove Springs, FL
Overall experience was unsatisfactory. Lack of communication, misinformation given, cheap building materials, poor workmanship. I could go on and on. I would not purchase another home from this builder again.
Lennar responded:
Good morning Erik, We appreciate you sharing your experience and are very sorry for the issues with communication, information, and workmanship. We hope that you can enjoy your home moving forward and that we may have the chance to earn back your trust. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 2
smooth process
- Terrence C.
- Verified HomeBuyer
- October 30, 2025
- San Antonio, TX
Every step was handled professionally.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Scott
- Scott H.
- Verified HomeBuyer
- October 30, 2025
- New Braunfels, TX
I closed in early October 2025, and after numerous requests I still haven’t received my closing documents. I need the documents. Ridiculous !!!!
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 4
Westfield
- Melissa J.
- Verified HomeBuyer
- October 30, 2025
- Westfield, IN
The process wasn’t smooth. Closing delayed twice, zero celebration-just were given a snack cake and a goodbye after spending more than a half million dollars!
Lennar responded:
Good morning Melissa, Thank you for your feedback. We’re sorry that your closing experience was delayed and didn’t feel special. Moving forward, we hope you are now enjoying your home and that we have the opportunity to provide a better customer experience and earn back your trust. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 2
Would still like printed copy of docs in a nice bound Lennar folder rather than giving me access to the portal for 2 more years and assuming I have a computer & a printer! Closing was slightly confusing but worked out great!
- Anonymous
- Verified HomeBuyer
- October 29, 2025
- Las Vegas, NV
The Lennar team as a whole warrants 5 stars!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Hernan
- Hernan R.
- Verified HomeBuyer
- October 29, 2025
- Kissimmee, FL
La experiencia con la propiedad como tal es buena pero en lo que concierne al cierre es desastroza
Lennar responded:
Buenos días Hernan, gracias por compartir tu experiencia con nosotros. Lamentamos que el proceso de cierre no haya cumplido sus expectativas. Nos da gusto saber que la experiencia con la propiedad ha sido buena. Esperamos que esté disfrutando de su nuevo hogar. Cualquier duda o requerimiento, no dude en contactar a su representante de servicio al cliente local enviando un 'service request' vía su 'Lennar Account' para que este se documente y procese adecuadamente. Atentamente, Lennar Corporate Customere Care
Total Score 2
Quality 4
Trustworthiness 4
Responsiveness 2
Pleasure
- John C.
- Verified HomeBuyer
- October 29, 2025
- Summerville, SC
Bought a new home in Horizons CC in September. Recognized a great opportunity and took advantage of it. The team I worked with were great. From Paul C in Sales, Kenny for the walk through, Field for the mortgage to Lindsey in customer support. The experience was great.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Bad
- Anonymous
- Verified HomeBuyer
- October 29, 2025
- Sacramento, CA
This was the most difficult purchase of real estate that I have experienced in my 50 years of real estate investment. The entire staff need to be retrained. The title company group was the worst!
Lennar responded:
Thank you for sharing your feedback. We sincerely apologize that your homebuying experience did not meet expectations and for the frustration you encountered throughout the process. We understand how disappointing it must have been to feel that our staff and the title company did not provide the level of service you expected.
We appreciate your feedback and the opportunity to improve our process.
Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 3
Trustworthiness 3
Responsiveness 1
Expected more
- Erika G.
- Verified HomeBuyer
- October 28, 2025
- Martinsburg, WV
I was impressed with the initial process but I was given very little on what to expect once I receive the keys to my home. I received no welcome package or greetings from the team like I had received with other companies in the past when purchasing a new home. I signed the loan and they gave me the keys and sent me on my way. Typically I would be given info on who my utilities company contacts are, where to go to get my mail key. No instructions given to me for the ring. The key passcode to the garage key pad so I can reset it. Not even the website link to the portal for the home. I also ...
Total Score 3
Quality 5
Trustworthiness 4
Responsiveness 1
It was great until it wasn’t
- Tony C.
- Verified HomeBuyer
- October 28, 2025
- Roseville, CA
Our Lennar sales person Ashley was wonderful; without her we would not have purchased our house. The superintendent that provided the walk through was great. Every part of the process went well until we had to deal with Lennar Title. With Title we had little to no communication from anyone. Because of Title we closed escrow 4 days late, losing the only weekend we had to move and forcing us to rent storage and lose time from work. And the reason we “only” closed 4 days late was because Ashley went to bat for us and got our paperwork moved to the top of the pile. The whole situation was ...
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 5
First time homebuyer…
- Jennifer D.
- Verified HomeBuyer
- October 28, 2025
- Wimauma, FL
Being a first time homebuyer my experience was stressful , but Lennar made it as easy as pie! Thanks Gina for your expertise and your hard work .
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 4
The maintenance team has been great! Jackie is awesome!
- Carmen G.
- Verified HomeBuyer
- October 28, 2025
- Menifee, CA
Pleasant helpful staff especially Jackie!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 3
Wish the experience was better.
- Brandon T.
- Verified HomeBuyer
- October 28, 2025
- San Diego, CA
my experience purchasing my Lennar home has unfortunately not been the best. In particular with the workmanship and the broken promises. Very little has been done for my issues i pointed out during my walk-through Cody, the sales rep was quick and responsive so I don’t anything bad to say about him. He guided us through the process nicely. And helped us navigate our experience. That part of my experience was fine. However, my experience dealing with Lennar mortgage rep, Lee was one of the worst customer experiences. So much so, I went with another mortgage company even though Lennar ...
Lennar responded:
Good morning Brandon, Thank you for sharing your experience. We are truly sorry to hear that your homebuying journey did not meet your expectations and for the frustration caused by the unfinished items and outstanding issues you noted during your ...
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Jason
- Barbara S.
- Verified HomeBuyer
- October 27, 2025
- Saint Augustine, FL
Has always been helpful and very knowledgeable.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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