Lennar Reviews

Great experience and love my new home!

Great experience and very professional team and quick move to new home really happy buying home with Lennar and in future my other family and friends will be Al’s buy home with Lennar

The Lennar Track document process is completely broken. I lost large amounts of my life with the IT Helpdesk trying to make it work. So much so that I memorized the tedious process required to allow me access. Multiple times I requested that no more documents be placed there and it was done anyway. Everyone is very nice but, they don’t listen. The excessive number of emails was inconceivable. There could easily have been a consolidation of these to less than half a dozen containing a number of tasks in one. Overall, Lennar’s processes make an otherwise straightforward series of tasks into a nightmare of bureaucracy. ... More

I had read some negative reviews about Lennar, however everything was done right with this division I felt

There were some issues with the house even before going in that weren't fixed and it's sad that you have to submit a warranty request to get them fixed and that can take up to 1 - 2 weeks. They should definitely be more in depth of how to change out lights and other things that you normally wouldn't think to ask. It would also be great if you were a new and first time homeowner to have a contact person with questions as far as HOAs how to submit a service warranty just general things instead of reaching out to people who no longer want to work with you because you've already purchased the home. I guess we'll see in time how durable these homes are. ... More

The things I don't like about this home are minor or things other people like. I HATE the master bath toilet in a closet. The second toilet is positioned next to the counter so you are pressed against the roll of paper. I also don't like single bowl sinks. Throughout the house there are wall outlets everywhere, great. And only two in the three car garage. Did Lennar run out of outlets?

we have had multiple issues with our home, all of them have been addressed by Lennar. Some of the pain points were extremely shoddy work behind the sink in the powder room, the ring bell not being wired at all, missing light covers in the living room. The attention to detail is why a house is a luxury home. The worst part of this - in one and a half month - having to see a pile of garbage and dirt out of our window right on the main entrance to the homes. If you plan to call something luxury set the premise from the get go - the landscape should go in before the sale and it should be pristine. There is no reason for anyone to look at construction debris from our window and from the road. I have had conversations with people visiting and the state of the roads, landscape and the little details that make a house a luxury home are all we spoke about. The other issue is with the HoA - we paid for the amenities and had to wait for a month and half to even get fobs to the gym. Also there needs to be another one. Can’t have 750 homes and only one gym. It isn’t big enough to accommodate even half the families and it’s a townhouse community. Lastly the USPS - how and why in Gods name would you have a home with no address. This all should be sorted out pre construction - I can’t switch any of my addresses since USPS doesn’t recognize the address even on their own website. The people who work at Lennar are wonderful - shout out to Joanna, David and Peggy and to the people who are in service - Rick was awesome. It’s a good company but needs to really look at the details before calling it a luxury home. ... More

Everything was great throughout the buying process. Once you close, the attentiveness and assistance stops. Even trying to contact the closing department and get a callback or response is practically impossible. In addition to that, at times there are construction workers violating City of Laurel city ordinances by conducting construction before the hours that are in the ordinance.

Styrofoam used on exterior … appliances installed way too tight pulling away at cabinets…

My experience with Lennar has been awful. I was given misinformation from my Lennar mortgage representative on several occasions making the process a nightmare. Then I was promised that a list of items would be completed by the builder prior to my virtual walk-through. They were not, but promised to be done prior to closing. It's now been six weeks since I closed and I'm still waiting for many things to be fixed. I'm frustrated and very unhappy with Lennar.

Sales in this area are terrible - if you are looking go to Anna or McKinney as they have responsive sales people, not here. After closing when I took possession I arrived to find my house unlocked, the door scraped and a stain on the carpet. I contacted my salesperson and she replied "ok". Items I was assured were completed indeed were not. I could continue but you get the picture. The closing experience was great! My loam officer was incredible and made it easy.

Do not close on your home unless you have all items complete and finished to your liking.

This is my second home purchased from Lennar in four years. In both instances a water pipe was punctured multiple times when the microwave snd kitchen cabinets were installed. Both times my kitchen had water damage and I had to wait a month to have the repairs done. New kitchen- torn apart for a month- twice. My garage door opener still loses power. Not repaired. Two months in. Quality is poor. The price is lower than other counties but the quality control needs improvement.

Hasta el momento todo nos parece bien falta limpiar areas comunes pero es entendible por la finalizacion de las obras. Gracias.

Very disappointed with craftsmanship & quality of materials. Very sloppy & dirty outside. Dirty elevator & stairs.

The model I brought is one that I wanted for long time. It is bad that Lennar does not allowed buyers to choose a refrigerator models of choice. They did not provided the appliances for the next gen apartment. They do not provided a welcome package to orient you where to go for utilities etc. They did not provided blinds. House lacks sufficient cabinets.

Mortgage processing- mortgage officer and underwriter were not on the same page and didn’t respond in timely manner. I asked to put down 5% but they had my closing paperwork with 10% down payment. Closing was postponed and then i was super rushed. After closing was postponed, I told Lennar that i have to be out house i sold by certain date but they still scheduled my closing on the same date i had to be out of my previous home. I had to literally pack, close, and move on the same day.

Great experience from day 1. Our sale representative Rebecca was friendly, professional and helped us throughout the entire process. Our house is beautiful and comfortable. The layout of the house is great and functional. Also, the staffs at the Home orientation walked the house with us and answered our questions. The entire staff were very friendly and professional.

I purchased a small Lennar house approximately 1394 sq ft. The workmanship quality is very good. I had the house inspected prior to closing and there were minor issues which Lennar fixed. I like that all appliances including washer and dryer are included. The only negative is there just isn’t any storage save. You don’t get hardware for cabinets either. And no medicine cabinet. If you want those items you have to purchase them yourself. But overran the house is energy efficient and that is a big plus.

Excellent customer care and follow up with correcting issues

Everything was so easy, from looking at the houses through completion of approval for my mortgage. Dominique and Samer were there with quick response to all of my questions and both were super nice, helpful and a pleasure to work with. Brandon the construction manager is also super nice and was so very helpful after I locked myself out of my new home (technology lol) I can’t thank him enough and now the rest of the houses are complete I miss seeing him drive by. Dominique, Samer and Brandon are an asset to Lennar.

We are more than happy with our new home. The entire community has so many amenities. Webb Reserve is the Perfect place to live. Thank you Lennar.

The home buying process was smooth. Nicole our loan officer was completely fantastic and communicated everything that was needed. Maranda at title was very helpful even after closing still helping us. Devin in construction worked on all items and Chad with warranty helped us as well. Thank you

I had money coming back that I desperately needed instead im in my new home struggling. I was told up to the day I closed I was getting money back...instead I had tor fork out money. IT is sad that I had fork out money after being told I was fine and that I would get My deposit at closing....now I'm behind on everything and just moving in. I barely got my lights on in my name. I'm still very sad and disappointed this situation has really put me into a bind. I now may be late on my 1st House pmt due to this set back caused by YOU guys. My closing was moved 4 times extended by you guys because you all did not want to do a dry closing. The money was there but you guys continued to charge me daily despite being told it would be taken care of by the seller. well it wasn't and it caused me to suffer a hardship at the closing table, and it's causing me to still struggle to get that money back, I now have no money for emergencies. I wanted to close the LANIA area in like all of my neighbors have now I can't I missed the special. I am now doing a 2 hr commute and questioning was all of this even worth it and starting to have regrets. No one cares or watched out for the little man..I was a victim because I had to wait on the DP assistance and then penalized for it after being told that I was fine. please audit my account Thanks ... More

At the end of the day we love our new home. Terrible caulking job. Lots of chipped tiles. Major scratch on the shower tub combo. Slow response to questions post exchange of initial deposit. Everyone we worked with was very nice. As someone who has been in the trades for 25 years the tradesmen weren’t skilled.