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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21788 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21788 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Sapphire Grove is a great community to live in.

  • Carlos R.
  • Verified HomeBuyer
  • September 30, 2025
  • San Antonio, TX

My experience started off very well I met Leandra and I needed plenty of help because Im not computer savvy as most people are. She was very knowledgable answering my questions and showed me alot of respect being 69 yrs old. I never imagined I could qualify for a loan that easy. Having the VA helped me with my loan was very comfortable. I dealt with alot of people from the start to the finish.and I am glad that it is almost all over. I would like to thank all the Lennar people that helped me to get my new home. Living at Sapphire Grove is great very peaceful and quiet.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 3

Horrible!

  • Cirilo L.
  • Verified HomeBuyer
  • September 30, 2025
  • San Antonio, TX

My whole experience was horrible. From start to end. Even after I closed the house was gross, the construction guy did not fixed the window that I pointed out during my last walk. They took forever to do the final city inspection even after I had already closed on the house. My gas was cut off because no one informed me that the city had done the inspection several weeks after I closed even though I would call weekly and could never get answers. I will never do business with you again and if it wasn’t because my wife wanted the house in that community I would have given y’all the finger. ...

Lennar responded:
Good afternoon Cirilo, thank you for letting us know about your experience. We’re sorry for the difficulties you encountered with your home and the delays after closing. If there are any items that need escalation, please reach out to CorporateCustomerCare@Lennar.com
so we can review and assist. We hope that, going forward, your home provides a positive experience. Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Many issues and poor service

  • Anonymous
  • Verified HomeBuyer
  • September 30, 2025
  • Celina, TX

After moving in(Rise at Legacy hills,Celina), I quickly noticed several issues caused by poor-quality materials and workmanship. Lennar even planted a dead plant, which they refused to cover under warranty. I reported it within a week, but they still placed the responsibility on me as the homeowner. In the bathroom, the caulking was not done properly, leading to water leakage from the faucet within the first week, yet they insisted this was a homeowner maintenance issue. The blinds that were offered as an incentive turned out to be extremely cheap and do not function properly. The lock has ...

Lennar responded:
Thank you for sharing your feedback. We’re very sorry to hear about the challenges you’ve experienced with your home, including the issues with materials, workmanship, and landscaping. If there are any items that you feel need to be escalated, please email CorporateCustomerCare@Lennar.com so we can review and assist. We hope that, moving forward, your home provides comfort and enjoyment and that your experience improves. Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 2

House is good but customer service isn’t great

  • Anonymous
  • Verified HomeBuyer
  • September 30, 2025
  • Riverside, CA

The sales office staff and the concierge staff isn’t very responsive nor do they seem to know a lot about the houses on the spot. I got the feeling that they were always busy and due to the fact that the sales staff was love to a new track each month they didn’t know much about the houses. Lennar having a couple documents of general information that sales staff could give out to buyers would help out. And if possible each office could keep a list of FAQ to give out would be very helpful. Also, no one ever told me that the solar wouldn’t work for the 1st couple months only learned that the day ...

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 2

Beautiful new home

  • Ruth D.
  • Verified HomeBuyer
  • September 30, 2025
  • Myrtle Beach, SC

The sales team, builders, trades workers all worked diligently to make sure our home was ready for closing and after. Many went above and beyond to please us. The paint job was only satisfactory. The rest of the work was very good. Thank you for making this a smooth transition into our new home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

After two month are living in the new house we are still do not have a mailbox and still not using Solar, which we did not rent, we bought Solar..

  • alex d.
  • Verified HomeBuyer
  • September 30, 2025
  • Camarillo, CA

everything is good besides mailbox and Solar system.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Built in mass production - details not so important

  • Richard L.
  • Verified HomeBuyer
  • September 30, 2025
  • Surprise, AZ

Lennar does not pay attention to details - seems more like mass productionLennar seems to focus less on details, giving the impression that their homes are produced in mass quantities.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 5

Still More Work to Be Done to Build Trust

  • Anonymous
  • Verified HomeBuyer
  • September 30, 2025
  • San Antonio, FL

Lennar needs to re-evaluate their rules about paying realtor partners when an individual visits a location and their partner can't make it. Honoring paying a partner builds trust. They should be open to a multitude of differentiated financing products and not be status-quo just because they haven't done it before. Quality and craftsmanship of the work during the home-building process should have many quality checks to alleviate any issues during and after the buying process. The Lennar agent should honor the buyers wishes and not their own agenda because they are Corporate.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 4

Had a very easy process thank you Matt

  • John G.
  • Verified HomeBuyer
  • September 30, 2025
  • Eastaboga, AL

Great team, great house. I love my new place. The neighborhood is amazing, and the people are nice.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Everyone was professional and efficient! The whole was seamless and responsive to my requests in a timely manner. Very pleased

  • Eleni K.
  • Verified HomeBuyer
  • September 30, 2025
  • Maxwell, TX

Very positive experience from my sales person Daniel, to my loan officers especially huge shout out to Jennifer and Frank for helped me with being approved! Lennar truly is a wholesome, trustworthy, customer caring home builder company! Also huge shout out to Michael for helping me after I moved in with my request; took time out of his day to help me reset my sprinkler system! Maria as well for handling the process from start to finish. Thank you Lennar Team Sunset oaks Ridgepoint Maxwell TX

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

First time buyer

  • Michelle C.
  • Verified HomeBuyer
  • September 30, 2025
  • McCordsville, IN

I’m a first time buyer and this experience was a little overwhelming for me the list of my daughter the first of the year and Lennar help me with questions and the whole team was wonderful Thanks Everyone

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar New Home Buying Experience

  • Dustin W.
  • Verified HomeBuyer
  • September 30, 2025
  • Jeffersonton, VA

Overall, our experience with the home has been okay, though there are several areas where we feel improvements could have been made. We were disappointed to learn that we were unable to select upgrades or customize the home, as we had hoped to personalize certain aspects during the build process. Our primary concern has been the condition of the yard. The excavation work appeared to be substandard, resulting in a backyard elevation that was noticeably steeper than what was initially communicated. Additionally, the turf installation was problematic. Upon taking ownership, we observed ...

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 2

Nice Homes

  • Lucy K.
  • Verified HomeBuyer
  • September 30, 2025
  • Palm Bay, FL

The initial experience with the sales associate was pleasant and he was extremely generous with his time in showing us what we wanted to see. The homes are impressive at first, but lack everyday storage space where needed. After we started the paperwork portion it became somewhat of a nightmare. Everything was done on the computer and it seemed like we had to continually redo everything we signed online. I did receive extensive help from the administrator and he was patient and understanding. I also appreciated the extensive promotions we received and hand holding through the grueling ...

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 3

Lennar did a great job.

  • Michael S.
  • Verified HomeBuyer
  • September 30, 2025
  • St Augustine, FL

Lennar made it easy in buying a new home. The quality is great. The experience was smooth and they made us feel at home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

No highlights

  • Scott A.
  • Verified HomeBuyer
  • September 30, 2025
  • Punta Gorda, FL

Can’t get anything done always waiting

Lennar responded:
Good afternoon Scott, Thank you for sharing your feedback. Please send an email referencing this review, along with details of your concern, to CorporateCustomerCare@Lennar.com so we can review and address it. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

Lennar home buying experience

  • Elena C.
  • Verified HomeBuyer
  • September 30, 2025
  • Stockton, CA

Lennar dropped the ball so many times during my home purchase. To start the real estate agent lacked communication which made us lose the original home we wanted. Then the home later fell out of escrow so we asked to bid on it again. Lennar took 5 full days to respond and tell us they sold the home again! We lost it a second time. Then On the home inspection walk through we pointed out numerous deficiencies that were noted and supposed to be fixed by the close of escrow which was 1 week later. The day before escrow close we had our final walk through and NONE of the issues had even began ...

Lennar responded:
Thank you, Elena, for letting us know about your experience. We’re sorry for the challenges and lack of follow-through you encountered. If any issues are still outstanding, please email CorporateCustomerCare@Lennar.com so we can review and assist. We hope that your home provides comfort and enjoyment moving forward. Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

good value in current market

  • Anonymous
  • Verified HomeBuyer
  • September 29, 2025
  • Bend, OR

Watch home inspection videos online, hire a professional and then go over every detail. New builds seem to have a lot of issues whether small or big.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 5

Great team for buying a house

  • Louis J.
  • Verified HomeBuyer
  • September 28, 2025
  • Crandall, TX

Lennar builds a good house, worth the money, and is easy to work with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quick and efficient home buying experience

  • Michael T.
  • Verified HomeBuyer
  • September 28, 2025
  • Desert Hot Springs, CA

We were so pleased with the home buying experience with Michael. He did a great job navigating us through the home buying process. Answered any questions we had in a timely manner. Chris was a pleasure to work with and helped us get settled with our new home. He’s been right on top of any requests and has been a great resource since our closing. Would highly recommend Lennar for your next home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Fantastic!

  • Angela R.
  • Verified HomeBuyer
  • September 27, 2025
  • Wildomar, CA

We are first time homebuyers and everyone who helped us in Lennar were all very friendly, helpful, and patient. I would recommend to anyone looking to purchase a new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Racquel

  • Racquel S.
  • Verified HomeBuyer
  • September 26, 2025
  • Conyers, GA

Everyone was very friendly and nine they work hard to make me accomplished. This dream home really appreciate it.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

A lot of minor unfinished and damaged inside.

  • Anonymous
  • Verified HomeBuyer
  • September 25, 2025
  • Sparks, NV

A lot of minor unfinished and damaged inside. Hyunbin

Lennar responded:
Thank you for sharing your feedback. We’re very sorry to hear that there are a lot of minor and unfinished areas in your home. Please send an email referencing this review, along with details of your concern, to CorporateCustomerCare@Lennar.com so we can review and address it. We hope to have the opportunity to earn back your trust and provide you with a positive homeowner experience moving forward. Sincerely, Lennar Corporate Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 2

Very easy process

  • Maureen F.
  • Verified HomeBuyer
  • September 25, 2025
  • Selbyville, DE

I looked at many new homes throughout Sussex County before finding Schooner Landing. The complex was small and well laid out with ponds and open spaces. The style of homes offered were of interest to me as they had various features that I was looking for in a new home. I like that the lots of the homes are large enough where you are not looking into your neighbor's home. The process from contract to settlement was very smooth.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

Upfront and responsive

  • Andrea B.
  • Verified HomeBuyer
  • September 25, 2025
  • Pennington, NJ

It was our first time buying a new construction, and there were certain aspects of the process that were unfamiliar, but we were overall happy with our experience with Lennar. I was initially uneasy about the fact that they wouldn't let us have an independent inspection before we closed on the house, but they accommodated our request for a pre-drywall walk through with the builder. They were also upfront about an issue with the air conditioner that was present at the time of our final walk through one week before closing, which was subsequently fixed before we closed. We identified a few ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Es una persona Amable y muy atenta a los detalles a los que se pidio mejoras. dando una pronta respuesta

  • Elinor P.
  • Verified HomeBuyer
  • September 25, 2025
  • Katy, TX

Para nosotros fue una experiencia placentera, ya que nos dieron los requerimientos desde el inicio y no variaron las condiciones. Todo se mantuvo hasta el final. Todo el personal involucrado siempre atento y dispuesto para ayudarnos a solucionar. Buenos tiempos para la entrega de documentos y mucha honestidad y transparencia. Muy contentos y agradecidos.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

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