Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21793 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Quality improvement
- Deena B.
- Verified HomeBuyer
- September 09, 2025
- Winchester, CA
Quality and workmanship of drywall and paint was lacking.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 4
Terrible Quality!
- Anonymous
- Verified HomeBuyer
- September 09, 2025
- Las Vegas, NV
Terrible quality of materials in this Lennar home, would never buy from them again.
Lennar responded:
Thank you for sharing your detailed review. We are sorry for any issues you have experienced with the quality of your new home. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
It was an Experience
- Brandy M.
- Verified HomeBuyer
- September 09, 2025
- Land O' Lakes, FL
I’m glad we came with an experience and knowledgeable realtor. Please review your paperwork and make sure your loan officer communicates with you where you understand the closing documents. Overall I would say it’s 4/5 for me.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 4
HVAC issue, upstairs not flowing properly, loud air flow
- Anthony F.
- Verified HomeBuyer
- September 09, 2025
- San Diego, CA
Lennar was quick to send a tech who knew immediately what the problem was. A quick adjustment to the default damper setup did the trick!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lavar
- Lavar J.
- Verified HomeBuyer
- September 09, 2025
- Lake Wales, FL
My experience was fantastic everyone was welcoming and respectful from start to finish.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Did not explain how to use anything especially the pool
- James M.
- Verified HomeBuyer
- September 09, 2025
- Lehigh Acres, FL
Same as above and when I called to ask a question I was referred to the supplier not Lennar to handle.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
BUYER BEWARE
- Peter E.
- Verified HomeBuyer
- September 09, 2025
- San Antonio, FL
The buying experience was ok . It was after the sale when you notice issues that the builder refuses to fix. Like grading issues and water problems that they won't address. It is very disconcerting
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 2
Communication And Promises
- Thomas M.
- Verified HomeBuyer
- September 09, 2025
- Henderson, NV
We had communication issues as it pertained to the exterior color scheme and after proving what was promised by the Lennar Salesman they basically told us to take it or leave it.
Total Score 4
Quality 4
Trustworthiness 2
Responsiveness 4
Loan officer
- Juan B.
- Verified HomeBuyer
- September 09, 2025
- New Caney, TX
My loan officer Cesar wants to friendly , he didn’t explain the process , but when I would ask again for clarity and understanding I would notice his frustration.
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 2
Terrible, won’t even answer
- Maria J.
- Verified HomeBuyer
- September 08, 2025
- Indianapolis, IN
Lennar emphasizes that Sod is not covered under warranty. Understandable! However, what they don’t tell you is they will come and tear your yard up (digging and whatnot) and won’t even notify the home owner. What they won’t tell you is that they’ll replace all the damage done by construction at the lowest priority I’ve even experienced. We were told our oven was brand new (we found a scratch on it before signing and told them we wanted it replaced). They covered the scratch so we didn’t know it was the same one and shipped us a new door AFTER WE SIGNED so it wasn’t covered under warranty ...
Lennar responded:
Hi Maria, thank you for this detailed review. We are sorry for the poor experience you have faced with your new home and the numerous issues you had to face in your months of ownership. If there are any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
On time delivery but overpriced for my unit compared to similar other unitnit
- Jitu T.
- Verified HomeBuyer
- September 07, 2025
- Downingtown, PA
The location is good and builder delivered the unit as promised date. I also mortgage through Lennar and that process went smooth Didn't notice any changes in structure or design than advertised while taking possession. However my unit price was advertised higher than other unit near by or in the community. I wanted to go for a end unit and I was told that that unit is 16K higher price. Hence we decided to go for a middle unit.The day I booked my unit, very next day that end unit price was reduced by another 25K which is much less than the middle unit. I even raised this during closing and ...
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 4
Buying with Lennar
- Jeremy R.
- Verified HomeBuyer
- September 07, 2025
- Westfield, IN
The experience was not completely disappointing but it was not amazing either.
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 3
Issues with sod.
- Kim S.
- Verified HomeBuyer
- September 05, 2025
- Lakeville, MN
Issues with sod repond time was awful.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 1
Everything went great until they messed up my mortgage and dinged my credit
- Christopher Z.
- Verified HomeBuyer
- September 04, 2025
- Ocala, FL
Everything went great during the home buying process. I have two mortgages with them. One was for the main mortgage and the second was for down payment assistance. Both mortgages were supposed to be transferred to the servicing company at the same time. However, they screwed up on the first mortgage which delayed sending it over to the servicing company. For my first month's payment, I had to pay the first mortgage with Lennar and the second mortgage with the new servicing company. Lennar now says I didn't make the payment for the second mortage. They have dinged my credit as a result ...
Lennar responded:
Hi, thank you for your review. We are both disappointed and sorry to hear about the lack of response you have received regarding requests from Lennar Mortgage. To allow us to follow- up on this issue, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar homesss
- James H.
- Verified HomeBuyer
- September 04, 2025
- Nampa, ID
Overall decent home but so so so many imperfections everywhere. Nails popping, creaky floorboard, missing caulk, dented walls. Definitely can tell they use cheap contractors. The special interest is what helped but definitely a lot of headaches to deal with.
Total Score 3
Quality 2
Trustworthiness 1
Responsiveness 2
Great experience working with Lennar
- Gustavo C.
- Verified HomeBuyer
- September 04, 2025
- Katy, TX
Life experience working with Lennar agents. They helped me through the process to the end. Thank you
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Renata and Ed
- Renata O.
- Verified HomeBuyer
- September 04, 2025
- Summerville, SC
I hesitated to write this review. I wanted to make sure I will give a right one. We moved to the house five weeks ago. Right from the beginning we had to replace the MB countertop because it was broken. That was done very quickly. We had few more minor items to be corrected and that was taken care of as well. The challenge was with the bigger items. Our dishwasher was not installed properly and it was leaking…. We had to have part of the kitchen floor to be replaced and now we are waiting for cabinets to be replaced as well. That is not going to happen until next week…. We are also have a ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
So much land, yet the homes have to be build 4 feet apart
- Luis L.
- Verified HomeBuyer
- September 04, 2025
- Converse, TX
Lennard is a huge builder and continue to I grow, good job! I applaud them for providing affordable homes to the nation! Where I live, there is plenty of land, yet the homes were build less than 8 feet apart! Why? May be the more together the homes are is better, just like apartments! Great job and very fast building!
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Wonderful
- Leann B.
- Verified HomeBuyer
- September 04, 2025
- Graham, WA
From start to finish, we are so pleased with our decision to purchase Lennar. I had a great team, beautiful home and love our area
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
great support
- Janice L.
- Verified HomeBuyer
- September 04, 2025
- Irvine, CA
The support staff is great. Especially Mark Thompson. He response very quickly.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
They are great people, they work with you very well help you in all directions
- Marie K.
- Verified HomeBuyer
- September 03, 2025
- Fort Worth, TX
I have a great experience with lennar they were so helpful if don't understand anything, they are always ready to help me
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Financial Approval
- Nash M.
- Verified HomeBuyer
- September 03, 2025
- Bulverde, TX
Natasha and Nicol did an amazing job of staying on top of any issues that arose and addressing each to get us through the process of approval!! They were very professional and made us feel more than just customers. Thank you!!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Worst Experience Ever – Do Not Recommend
- Kenia O.
- Verified HomeBuyer
- September 03, 2025
- Waller, TX
I have many things to say about Lennar — my experience has truly been the worst ever. During the home-buying process, I constantly had to follow up with Lennar staff just to get answers to my questions. Their customer service was poor, but unfortunately, the worst was yet to come. On closing day, Lennar was supposed to pay my hazard insurance through the escrow account — but they didn’t. My policy was at risk of cancellation. When Lennar finally issued the payment, they ended up reversing it. It has now been three weeks, and the Lennar staff have stopped responding to my emails and ...
Lennar responded:
Hi Kenia, thank you for writing this review. We want to apologize for the frustrations you have experienced and outlined above due to quality issues and responsiveness from our Mortgage team. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
New Single Family Home in Country Club Setting
- Glenn G.
- Verified HomeBuyer
- September 03, 2025
- Punta Gorda, FL
It started with a drive by in the Fall of 24, than a site visit where Arthur showed us several properties, condos and single family homes. We liked what we saw but since we were not local, we held off to look around a bit more. Finally in Spring of 25 we purchased the Victoria style home, and construction was complete in August. There were some minor issues, but overall nothing major and Lennar did engage immediately to address things. We have not been in the home long, but so far we are happy with the purchase, the development (Heritage Landing), Lennar, our neighbors, and the people who we ...
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Poor communication
- Jennifer W.
- Verified HomeBuyer
- September 03, 2025
- Trappe, MD
I will and already have cautioned others regarding this development. The day after I went to settlement they dropped prices 40k on same unit. Paint in unit very poor quality. Was told that areas would be covered except for sod (watering) a prospective buyer recently told me that HOA will not cover areas. The sales agent represented otherwise and did the same on other points.
Total Score 3
Quality 3
Trustworthiness 1
Responsiveness 1
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