Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21793 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Great little home for me
- Teresita W.
- Verified HomeBuyer
- September 03, 2025
- Henderson, NV
First of all, I like this home because it is close to my son’s place. It’s nice to have a brand new home. It’s clean and it’s comfortable and the size of the rooms are plenty enough. The windows are large. There’s plenty parking for visitors. The HOA keeps the area clean. The stores are easy to navigate and not too far. I think it’s a good area.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
New
- Dena P.
- Verified HomeBuyer
- September 03, 2025
- Longs, SC
Quite place, a lot of light in the house, great layout, nice patio, and great, knowledgeable staff
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 3
Partner
- Mayur S.
- Verified HomeBuyer
- September 03, 2025
- Tampa, FL
Sales part in excellent but going for 1st visit as celebration and before closing could be better than it was with us
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 3
Realtor good. Lennar is a good builder but need to help us with these problems above.
- Ricardo O.
- Verified HomeBuyer
- September 03, 2025
- Clermont, FL
1) We don't like kitchen cabinets without handles; 2) There is no gutter to receive rainwater from the roof, causing erosion in the garden of the house; 3) Some of the drawers in the kitchen cabinets are stucks. WE HOPE YOU SOLVE THESE PROBLEMS SOON!
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
Lennar lies
- Zachary B.
- Verified HomeBuyer
- September 03, 2025
- Beaverton, OR
Lennar lies and has poor planning. Throughout the buying process, Lennar promised that there’d be landscaping by Lennar or the HOA in a certain key area that was influential in our buying decision. After taking possession of the house, Lennar deflected to the HOA. The HOA which is owned by Lennar outright refused any landscaping. The area in question remains rocks and trash - a permanent blemish on the neighborhood. Due to poor planning by Lennar, 2 months after moving into this house we still don’t have mail service. Since Lennar is building by the mailbox still, it is expected that we ...
Lennar responded:
Hello and thank you for writing this review. We want to apologize for the frustrations you have experienced with your mailbox as outlined above. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 1
Responsiveness 1
Positive experience with Lennar
- Sandra L.
- Verified HomeBuyer
- September 03, 2025
- Dover, DE
We purchased a home in a 55+ community and have been pleased with our home with regard to value for the price and eagerness of every one from sales reps to customer care reps to respond to our questions, concerns, requests for service, etc. Response time has been surprisingly quick and concern for a Lennar customer has been authentic.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Experience was average
- Donald S.
- Verified HomeBuyer
- September 03, 2025
- Katy, TX
Home buying experience was average as I've bought from another builder previously and it was the same. My issue is they rush to build these houses as fast as possible and they make A LOT of mistakes. We've already had to make numerous warranty claims after only 5-6 weeks of living in the house. SLOW DOWN AND BUILD THE HOUSES WITH MORE CARE.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 4
Home for retirement
- Robin S.
- Verified HomeBuyer
- September 03, 2025
- Seguin, TX
Everyone that I had contact with throughout the buying process has been very helpful and very kind when I had problems or questions p.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
New homeowners
- Anonymous
- Verified HomeBuyer
- September 03, 2025
- Spartanburg, SC
The walkthrough was so fast that we miss a lot of issues. Once the walkthrough is done , then you are informed that the second walkthrough is only to cover that everything that was identified in the first walkthrough was fixed. Then you are informed that a new issues identified after the first walkthrough is going to delay the closing time. Basically the builder put you against the wall. Then after closing the builder informs you that any new issue goes through the insurance company. Also, there is only one time fix for almost all the issues. Very disappointing
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 2
Planters Ridge honest review
- Natalie M.
- Verified HomeBuyer
- September 03, 2025
- Kathleen, GA
There has been some random issues we’ve had to call in for warranty. Lennar is responsive, however each item has taken several days to get attention. Everything is at least one day for a telephone call, then a day or two to have someone come out. By the time they come out issues are usually fixed quickly. Aiden is very responsive and gave me his cell phone number and I’ve reached out with questions and gotten responses fairly quickly. I rated quality low due to my home specs was go be built with wood on the stairs and it wasn’t. Some various items was missed on building the home. We found ...
Lennar responded:
Hi Natalie, thank you for writing this review. We want to apologize for the frustrations you have experienced with the quality and communication related to your new home. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 3
First time home buyer experience
- Bridgette M.
- Verified HomeBuyer
- September 03, 2025
- San Antonio, TX
The home buying process was smooth.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 3
CM didn't follow through. Lied about product.
- Ronald H.
- Verified HomeBuyer
- September 03, 2025
- North Fort Myers, FL
Still have blue tape from QA/QC department all ovef my walls. CM never took notes during final walk-through and failed to do any of the punchlist items. Window clips were thrown on my counter and not installed (told me they were a courtesy and not required). Lied to my sales rep about insulation over garage. Outlets don't work. Paint overspray everywhere. Weather stripping I can see day light through. Metal Studs, vs wood. Copper clad aluminum wiring. $500mm for a cheaply built.
Lennar responded:
Hi Ronald, thank you for sharing your detailed review. We are sorry for any issues you have experienced with the quality of your new home, as well as any missing or incomplete finishes. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Disappointed
- Carla E.
- Verified HomeBuyer
- September 03, 2025
- Forney, TX
The home buying process was some what easy. But the home was poorly put together. The caulking throughout the home was poorly done. The weather stripping around the doors is spotty. I've had problems with the breaker box, dishwasher, and outlets, and no utility closet. Jusr 3 bedrooms, 2 barhs. I have no doorbell, no shower door, and no towel bars. The worst part is that my neighborhood is accepting Section 8. Which is something I heard that Lennar approves of. I never would have purchased a home through Lennar if I had this information upfront. Lessons have been learned. Do your ...
Total Score 3
Quality 1
Trustworthiness 2
Responsiveness 2
Quality and bad design
- Anonymous
- Verified HomeBuyer
- September 03, 2025
- Aurora, CO
The biggest issue is the interior design, its awful. It seems that the guy designed interior part of the did not have any knowledge of how to use the space. Too small bathrooms and cabinets are very bad with no drawers. It is a waste of money and Im not happy with my purchase.The homes are priced very high. I don't recommend anyone to buy.
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 1
Things need to be done
- Marta L.
- Verified HomeBuyer
- September 02, 2025
- Punta Gorda, FL
Purchased home, had the walk thru. Things were needing repairs before we moved in. Was told place would be cleaned and things fixed. 2 things still not done. A back screen door latch was damaged and repaired 2 times. I made the comment of replacing latch. Was not done. I have to pay with latch just to use it to exit lanai. One time I exited the lanai I had to go around to the house for to get in. The next item is I was told the place works be cleaned. It looked clean awe walked in. After cleaning floors myself the are staying on the tiles through out the condo. I still want that looked at.
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 2
Satisfied with Product
- Gary E.
- Verified HomeBuyer
- September 02, 2025
- San Diego, CA
My experience with the mortgage process was largely positive. The team was very responsive and quick to address any issues, and the approval process was smooth. However, the escrow phase was confusing due to a clear lack of communication between the escrow team and the loan officer. The closing statement had to be revised three times, which was frustrating and required extra effort on my part. The sales process was excellent with great communication throughout. As for the build quality, I would rate it as neutral. Several major components were non-operational at closing, which required ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Our first home.
- Anonymous
- Verified HomeBuyer
- September 02, 2025
- Roseville, CA
This is our first home and overall our experience was fine. If it wasn’t for an agent in another Lennar community, I would’ve never bought this home because the Devin the realtor was not very helpful and personable. She was very unprofessional and spoke badly of the Lennar agent who actually helped us. The homes are over priced and don’t match the comps in the area and if you don’t know or negotiate you will be over paying. There are people in our neighborhood who purchased same home for less. Other builders are more transparent. They make you feel like your getting a massive discount but in ...
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 5
Home buying experience
- Leslie S.
- Verified HomeBuyer
- September 02, 2025
- Woodburn, OR
Overall, my home buying experience was great — the process itself went smoothly, and I felt well-supported throughout the purchase. However, once I moved in, I started noticing several flaws in the house that weren't obvious during the initial walkthroughs. It's clear now that certain shortcuts were taken during construction or finishing, which is disappointing given the price point of the home. Another issue is that I was not provided with the HOA rules at closing. This has caused some confusion after moving in, as I’ve had to learn about restrictions and requirements after the fact, which ...
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
Memorable experienced, excellent service and team
- Fitri B.
- Verified HomeBuyer
- September 02, 2025
- Las Vegas, NV
Easy process, excellent service and team from beginning to the end even after we got the keys and close the house , fast response, and they listen and resolve the problem, The quality of the house is good compared to with the price you pay for.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Sales
- Adan Z.
- Verified HomeBuyer
- September 02, 2025
- Portland, TX
James was a blessing from start to finish he kept us in the loop and answered all of our questions. Thank you so much .
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Ernie
- Cynthia M.
- Verified HomeBuyer
- September 02, 2025
- Crandall, TX
Ernie was amazing through the process and so patient and understanding with me and not understanding everything. I would recommend Ernie to anyone as their loan officer.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Do not feel safe in my home at this point
- Andrea G.
- Verified HomeBuyer
- September 02, 2025
- New Port Richey, FL
I was ok until I woke up one morning and my sliding glass door was physically open. I was ok until a construction worker used his code to open my front door and I had to run in terror to the door when I saw he was about to step into my house. I was told the builder code was removed on the day of closing. It was well over a month later when the worker walked into my house. The workers have utilized my electricity, blocked my driveway several times since I moved here and I had to go over to the agents office to get a sign to indicate "private residence" before anyone from Lennar did it. ...
Lennar responded:
Hello Andrea, I am so sorry to hear about your experience with your new home. Please reach out to corporatecustomercare@lennar.com so that we can further details to ensure this doesn't happen again. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 3
Amy B is awful.
- Anonymous
- Verified HomeBuyer
- September 02, 2025
- Summerville, SC
Wouldn’t recommend Lennar to anyone
Lennar responded:
Hi , thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at LennarCares@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
Owner.
- Stephen F.
- Verified HomeBuyer
- September 02, 2025
- Camarillo, CA
Cheryl processed the loan for me. Absolutely could not happen without her. She went way out of her way to help me. Dion is an honest broker. Good man. Lennar underwriting was a nightmare to say the least. My credit is/was perfect. Worst experience.
Lennar responded:
Good afternoon Stephen, I am sorry this has been a frustrating experience for you, and I want to thank you for sharing your feedback with us. If there are outstanding issues or anything we can do to assist you going forward, please do not hesitate to contact us at LennarCares@lennar.com. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 5
Responsiveness 5
Great people that helps you
- Taneshia M.
- Verified HomeBuyer
- September 02, 2025
- Converse, TX
Jennifer is the best she walked side by side with me
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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