Lennar Reviews

Overall the experience has been good. The Lennar team has been amazing. Helpful and caring.

I recently worked with Lennar Mortgage, and I couldn't be happier with the service I received. I want to specifically mention the names of lennar staff that helped through the home buying journey. Mike was a very great help in the initial stages, providing valuable insights on homes in Pensy Trail and making me feel comfortable touring available properties. He was my first contact during the buying and scouting process. He made this happen! Nicko was incredibly helpful throughout the loan approval and closing process, frequently checking in and resolving issues with my bank and wire transfer. He, along with Kenar, & Mike were always available to answer questions and provide support, even when I had to make last-minute changes. My closing fee delayed due to my bank’s slow process but these guys were with me through out and made sure I got the deal closed asap. Kenar was instrumental in confirming my wire amount, and Chris was excellent in guiding me through the home inspection process. I am now 3-4 months in my new home and I love it here. The whole team were responsive, knowledgeable, and dedicated to making my homebuying experience smooth and stress-free. I'd highly recommend Lennar Mortgage to anyone looking for a reliable and supportive partner in their homebuying journey. ... More

I had a great experience!

Most of the salespeople were the WORST. I sent the same scanned documents over and over again but was repeatedly asked for them by various people in different states .One finance person emailed me every day for six days in a row asking me for documents that had been sent. He didn't respond to my texts or emails and finally admitted he never opened the files I had sent. The same happened with another rep in another state. My last name is 6 letters long, but it was REPEATEDLY misspelled in documents, even on the day I signed the final documents with the Notary. My SSN was entered incorrectly which explained why they insisted they couldn't get a credit report for me. I finally scanned the credit report and sent it to them myself. Even on the day I signed with the Notary, I was given the wrong amount of final payment that I had to send. My realtor had to intervene numerous times when I failed to receive responses from anyone regarding errors I found in documents. The left hand never knew what the right hand was doing. ... More

I was a bit unhappy with the failure to complete the drywall around the garage door, leaving the walls in the garage unpainted as well as a lack of towel racks and toilet paper racks in the bathrooms. I realize that many people would prefer to pick their own styles for the bathrooms.

Very good maintenance team to take care of any warranty issues. The whole Lennar team is very helpful.

When I met Kenneth for the final walk through he was amazing, very helpful. We even offered to help unload my moving truck if I needed help and gave me his personal number. After that absolutely no contact! I have texts from Oct 15 till today that he still can’t reply or call back. I needed some questions answered and he was nowhere to be found. It’s a beautiful home and everything put he does paint a pretty picture for you, after that you can forget about any help. You’re on your own trying to figure things out. Thank God for nice neighbors, I had to ask them for help.

Our brand new home, built in 2025, was built without internet connectivity. Today, nearly two months following our closing, we still have a fiber cable running through our driveway in order to have internet/cable services. Lennar hasn’t lent even a single phone call in helping us get it resolved. Additionally, every time we use the oven we blow a breaker. We’ve put in warranty requests and for 3+ weeks we’ve been waiting for somebody to contact us to address the issue. Crickets….

I had an experience that was very easy and transparent dealing with Lennar. I do appreciate ROY helping me in assisting me with everything.

The entire Lennar staff from Sales to finish closing was the greatest I ever had. Pretty much every thing was done and accomplished from the comfort and security of my own residence. The sales staff at Clayton Ranch is the best I every encountered. Not pushy, just well informed, very knowledgeable of the Lennar products and company as a whole. All employees that I touched base with, thru the entire process of purchase, insurance, financial, construction and closing, were outstanding in every aspect of the Home building and sales industry. Thanks for working with me and my finances at every step of the process. A number one(1) outfit for sure. ... More

We had a great experience with the purchase of our new home. Closing was made easy, especially with everything they covered, like closing costs, down payment, etc. Maintenance requests have a quick response time as well. Overall experience was manageable and professional.

The entire process of buying and closing went fast and smoothly. The home is a good quality, well prepared to move in. The team is responsive to any questions and requests.

The home buying process is not for the faint at heart but the Lennar team from sales to the lender were very helpful.

We were told that we could put our own bushes and trees in when we moved in. When we arrived there were trees and bushes installed that we were not happy with. they gave us no choice in selection or location. We were told trash cans must be stored in the garage or we needed a cabinet on the side of our home to keep them in that meet the HOA's specifications. An approvals from city also required.

First, the master bath counter was cracked. They came out to replace it but then they caused a leak under the sink. They came out again, and it was still leaking. Had to ask my plumbing friend to repair. Then they never explain that the water heater needs to be in a different mode during the wintertime. We took a cold shower because there wasn't enough hot water. We came back from our overseas vacation and the kids had a cough and cold but the heater didn't work. This is the time we are turning on the heater. We requested service and they didn't come out until the next day They couldn't figure out the issue and said we may need a new unit. In the meantime, we are using portable heaters and they draw too much electricity that it kept shutting off the circuit breaker. They have not given us an update on our unit. It is freezing in the house. So far I have lost trust in Villara heating and plumbing. During the walk-through thru they did not turn on the HVAC unit to test both heat and air conditioning. ... More

The purchase was one of the best values on the market. The team was very helpful and Professional throughout the whole process.

Throughout the home buying process we were sent many documents and forms with errors then pressured to sign them even after we asked for them to be corrected. Details like the home address and payment amount were not correct, as well as other important details that make a big difference when buying a home. Trevin seemed to be the source of many of these major errors and even after speaking to him on the phone they failed to be fixed. We constantly felt like we were being mislead by representatives from Lennar with many different parties saying very different things, often times contradictory. Overall the communication was extremely poor and Lennar needs to do a better job training its employees how to properly share information. As far as the home itself, we have found many details that seem like they were completed hastily during building and will need to be fixed. ... More

Great home buying process! They made everything work for me! I love my new home. Everyone in the process gets 5 Stars!

Everything in the house is wonderful I so happy with my home I recommend the people that looking for a house contact Lennar.

Overall, the process was very fast as we were in a rush to buy. Many documents were needed, and we were asked to resubmit the same documents at least 8-10 times, instead of me submitting to one portal where everything could be accessed. There were times where I felt we were not the customer in the process, and we seemed like a bother for not knowing certain processes, though we were first time buyers and could have used proper guidance. Tristyn and Shane were AMAZING. They both did their absolute best and went above and beyond to communicate well with us and be those guides during this process. The rest of the process was not that great, but Tristyn and Shane were such a help. Though I am happy with my purchase and quality of my home, I wish the process was a bit more welcoming. ... More

Things have definitely changed in the home purchasing arena and not always for the better unfortunately!

From purchase to closing to move in to resolution of issues the Lennar team was competent, helpful and responsive to our questions and concerns. In a relatively short period of time we settled in and feel comfortable in our new home.

I believe working with your sales person Kimberly was great as she was very helpful and understanding. I had a medical issue and your area concierge and title personnel were also very helpful and supportive. So the overall buying and closing process was great. My disappointment now is with the Lennar decision to use Fision and Hotwire which is overpriced for the service received and the stupid HOA billing process.

The reason we chose Lennar is the next gen home plan.There was a frequent turnover of who is responsible and what papers are needed that could make you give up. I feel that we have a new person every time we call, one would say we need this the other would say we don’t. My 1st home when I bought it was brand new,it was solid built, craftsmanship is good.floors were easy to clean. Our new house feels sloppy. It was not built with care.craftmanship is poor- lines on the wall crooked as well as cabinets,airvents facing the wall. Floors are are to clean.my laundry room is too small putting a stackable washer/dryer is hard,with circuit breaker shutting off. Home buyers work hard to have a home that is ready,welcoming especially with this price, you expect a little more- even a soap holder in the bathroom would be appreciated. ... More

Everyone was great in this home buying process.