Lennar Reviews

Generally everything went well before we moved in. Well, there were issues along the way, but Lennar responded appropriately to them. Lennar told us the internet will be available by Fision provider the day of closing. We were happy about that. We thought if Fision does not work for us, we can change it to At&t right? No, WRONG. Now we have problem with Fision. Called HOA office. HOA office told us we can change it but still we have to pay for Fision too because Lennar has contract with them. What? That is the biggest betray from Lennar. How they can do this to people. This is America. America is America because consumers have options. Now we don't. (I do not know the term of the contract yet. But here I am asking Lennar do not do that again.) ... More

Our Lennar home is very spacious and has a wonderful floor plan. That’s what sold us on the home. Our salesperson was very welcoming and seemed to really care and helped us in our search. She told us what our Lennar home came with and even wrote it down in an email. However when the home was being built things were different. We were told that sprinklers would be installed. She actually wrote it in an email along with our appliance package and garage door opener. We didn’t get the sprinklers and we’re finally told we should’ve looked at the option package that we signed. There were so many emails sent by Lennar about the home and the process with messages that it had to be sent back immediately. I didn’t really care for everything being done online. We didn’t really feel like things were personal and we had questions that didn’t get answers. The actual finish work was quite disappointing. Things were done haphazardly and we had to insist that many items be reinstalled and fixed. There were also some design elements that made no sense whatsoever. The utility room had a space for a fridge next to the dryer. However there was no plug and we were told that Lennar stopped putting them in for that several years ago. Lights were not centered and only the master and the family room were wired separately for ceiling fans. That seemed a bit cheap. We couldn’t even put a light over our dining room table because it had two can lights at either end. We were also told that plugs could not be installed on the island due to new building codes. However homes across the street and around the corner have them. It makes me wonder about the honesty of the builders and their representatives. There were several other designs that just didn’t make sense. Our Lennar loan officer on the other hand was absolutely terrific! She was so helpful and responded quickly to my questions and issues that came up. All in all we are glad we went with Lennar but would be much more content if there were some design changes and communication had been better. Right now we’re dealing with a roof leak and some AC issues. We’ll see how their service team responds. Hopefully they’ll do the right thing! ... More

RJ, our realtor, was extremely professional, knowledgeable and answered all of our questions. He was able to refer us to Eli, with Lennar Mortgage, who was a wealth of information. Eli was always available to answer any questions and it was a pleasure to work with him. Austin, our Construction Manager, was professional and great during the walk-through. Mark, our Quality Assurance Manager, was incredible on the walkthrough and supplied us with many helpful documents., including QR codes for registering the appliances. Everything was stored exactly where promised. There were 2 glitches along the way: 1.) Robert, our Homebuyer Concierge was horrible and of no use. He never returned phone calls and missed many emails. His knowledge base was lacking and he kept using the excuse that he just moved from FL (3 years ago) and didn't know the answer' 2.) Melissa, the SR. Loan Processor was horrible and needs some additional training. The phone recording system she is using via her computer is horrible and she could never seem to find anything, asked for the same documents numerous times, and almost caused us to have to change our closing date, which we had flown out to NC for, because she had not completed tasks prior to her leaving for vacation. This was a 2-month process which seemed to be daunting. All other aspects of buying the home through Lennar was great ... More

Overall did not have a good experience. Aaron and Lennar Title were amazing, but everyone else was extremely unresponsive and unprofessional. We were given an interest rate during our initial purchase agreement that later turned out to be nothing but a dream. They made promises they couldn’t keep, and it was nothing short of a nightmare. We also had a serious grading issue that we addressed during our walkthrough, and after badgering numerous people the day before our closing date because it still had not been addressed, we did not even know if we were going to close the day of or not until late afternoon. Steve the construction manager was extremely unresponsive during this whole process. We did close on the house and are enjoying it, but would not buy a lennar home again due to such a poor and unprofessional experience. ... More

From the time we picked out our home to closing working the Lennar team went very smoothly. They are organized and our home closed on the day they said it would. We have had no hiccups and everything is in good working order. Our neighborhood is quiet and clean. Thank you Christine, Betty and Tony!

We are enjoying our new home!

Beautiful home! Great experience! Just bought my new LENNAR home in Red Rock Village, AZ. Everyone, and I do mean EVERYONE, was so kind, friendly, upbeat, helpful, knowledgable and professional. They answered ALL of my questions, accommodated ALL of my requests, always responded quickly to any of my communication. Just can't say enough great things about my experience. The home is an exceptional value for the price, and the builder incentives that were included made this a miracle for me. If you're even just starting to dream of a new home, DEFINITELY check out www.lennar.com Special shout out to Larry D. Tim M. and Brian N. THANK YOU !! ... More

Buying a home through Lennar was a smooth and satisfying experience. From the initial walkthrough to closing day, the process was well-organized and professionally handled. The home itself reflects solid craftsmanship and quality materials, and I feel I recieved good value for the price I paid. Lennar's team was responsive and helpful whenever questions came up, and they made sure any issues were addressed in a timely manner. While there's always room for improvement, I felt confident working with them and woul recoomend Lennar to any looking for a reliable homebuilder.

Great prompt & friendle thus far really easy going

Starting with the viewing of homes Ryan was so helpful then he introduced me o the rest of the Lennar team. From all the Joshs’ to the final closing, everyone I talked with was so nice and patient and helped me through the whole process.

Lennars Princeton is a very versatile plan, my first and last walks were great, 2 months have gone by with no problems. Thank you!

My biggest problem is with the shifting of closing costs to the buyer. As a real estate attorney in Illinois I am not used to everything being shifted to the buyer and so many "made up" costs like the builders' fee. Isn't the builders fee the price of the house?

I received excellent support from the initial showing through the purchase process and continue today though the excellent warranty process. No house is perfect but Lennar’s willingness to make me happy has been amazing!

Lennar charges a premium price and uses the cheapest material and labor and it shows. I am SO disappointed and have major regret for building this home. Gave responsiveness 2 stars - they do respond - but, nothing changes - your told that's how it is.

Experience with sales person was excellent. Customer care representative is very responsive and efficient. Overall the honest buying experience with Lennar as builder has been excellent.

The home is beautiful with the yard size was bigger and homes were spaced out a little farther but other than than beautiful home and great experience

We are loving our Lennar home! They have been great from beginning to end! Angie the onsite agent was AMAZING and promptly answered any and all questions we had! Our construction manager Aaron was fantastic! He kept us informed with weekly updates and promptly addressed and corrected any concerns! Kari was a true delight and did a thorough walk through with us on our new home celebration. She even noticed some sod in the backyard that wasn’t rooting and requested that it be replaced before we even noticed it!! Lennar has been transparent and quick to respond to any and every issue( and there weren’t many) They worked well with our agent and even finished our home ahead of schedule so we wouldn’t have to do a double move after the sale of our prior home. Their customer service is top notch! The home is beautiful and it was a great value for the money! They included many nice features and picked out great colors for their inventory homes. I highly recommend! ... More

Had a problem with AC unit and the reaction time was not quick. Lived here for a few months always finding issues. You make a ticket to get it fixed and they only fix it if your home. So that means you have to take off work. So I been fixing it myself.

A lot of work, a lot of documents. Got to keep up with the agents. The faster you get the requests done the faster you move on to the next step. Then put your trust in the agents as you do not have time to review the contracts.

Robyn was the only great and helpful person in the entire process who response to calls. As it stand I don’t even know who to call to activate my solar panels and paying close to $500 for electricity bill. I hope I get a better experience.

I was very disappointed in Lennar and the quality of work done at our house. Counter tops not finished (sealed), no ceiling fans, no gutters, landscaping was done cheap and the soil is not compacted so it holds water. Have called in 9 warranty issues in the first month. AC unit is undersized and will barely cool the house. We would have chose a different builder if we knew this is what Lennar produces. Do Not recommend buying a Lennar home if you can help it.

Very happy we went with Lennar. Love the townhouse & the view!!

Started out with their broker lender an agent ended up, finding my own on the side to get a better deal even with the incentives they were offering. Personally, I am very pleased that I got a private Inspector because there was a lot of serious issues that were overlooked at the construction inspection. Still dealing with issues after moving on a list that I have for my 11 month inspection, including drywall, not being properly done baseboards with cracks wood frames with big gases, and then siding not properly placed and lifts, and a strong wind. Inside the downstairs floor there is literally drywall squares all over the ceiling that we didn’t notice until we put proper lighting inside the house. ... More

Lennar Mortgage is great Melissa and Jodi were amazing with the process!! As far as Lennar Sales Office, very dishonest, the quality of the home and quality of materials used, attention to detail is horrible.

Probably the worst home buying experience we have ever had. The lack of communication between the sales, title, mortgage, and construction team is unbelievable. The property we originally had under contract was advertised on their website with a set of finish selections, which we were told were incorrect by the time we received the contract. The MLS listed pricing and commission were also conveniently "incorrectly listed" according to our sales person, Raquel. We reluctantly went through with executing the contract because we really liked the floor plan. Luckily, two months in, another house with the same plan and the actual finishes we originally thought we were getting became available. So we asked Lennar if we could switch our contract over, which they agreed with the caveat that we would close by the end of May (2 weeks away) versus our original closing date of first week of July. It was a mad dash to their finishing line for the next two weeks as the lending team was less than courteous about timely requests of needed documentation. We would receive requests late at night for documents to be uploaded the same night. Mind you, some of these documents we didn't even have on hand and had to request through out banks. We were lucky that we have direct contact to our bankers and that was the only way we were even able to close. Week of closing, we were told the underwriters had approved our file and that we could sign early even though closing was on Friday. We went ahead and signed via remote notary a few days before closing, only to find out a credit issue that the credit repair team had been chasing down for us was resolved and our entire loan needed to be underwritten again. As a result, our signed documents were now null and void and we would have to pay a second round of remote notary. To which, our lender, Nolan, responded that they had no idea our credit issue would have been resolved by the time we closed. For a credit issue that was discovered back in March when we initially pre-qualified for the loan, this was unacceptable. Closing day was a disaster as new documents didn't arrive until the afternoon and the lender was rushing us to finish signing. Meanwhile, the sales team contacted us in the morning to schedule a pickup time for our keys. We ended up receiving keys to our house before we even closed and funded. In terms of the quality of construction, our project manager assured us during our first walkthrough that they went through with a fine-tooth comb and looked at all issues for us prior to us arriving. However, we walked through the weekend after our initial walkthrough and noticed several more items that had been missed. We were lucky that Lennar agreed to fix the items even though their policy states that anything not noted during the initial walkthrough would not be addressed. The day before closing, during our final walkthrough, we were told by the builder that they would be moving our fence line the following week. There was no other information regarding layout or the reasoning for the move. This went on for almost 6 weeks and we are now left with one part of our fence removed and visible patches in our siding from the original fence attachment location. To make matters worse, we had selected the Ten Trails community because the HOA included gigabit internet for all residents. We work from home and this was a selling feature for us. But after moving in and scheduling an appointment with the internet provider, we were informed that there are no internet lines to our part of the neighborhood. The infrastructure wasn't in place. How did the sales team conveniently forget to mention this? And also because our neighborhood was brand new, our address didn't exist so mail couldn't be delivered to our mailbox. We had to drive to the post office in the next town over for 6 weeks to pick up our mail and packages until USPS finally installed master locks on the community mailboxes and started delivering our mail. We have now been moved in for over 2 months and still do not have the HOA provided internet. We had to order a hotspot through our mobile provider and have been providing our own internet access. It's incredible for a builder who has built previously built in the Ten Trails neighborhood already that the current team seems like they have no clue what is going on. We also find it funny that since we've moved in, the sales team that purchased a house on our same street has now backed out of their contract. ... More