Lennar Reviews

Our customer service experience has been disappointing. The home was not clean when we did our walkthrough nor was it clean when we signed off although we were promised it would be. The floors were covered with dust and dirt and paint spots throughout when we moved in. We had to call our customer service rep - he never responded. After reaching out that evening and including Donnie, he responded first thing the next morning and he himself came over to inspect the situation. He then immediately sent someone over who spent over two hours removing paint spots from our floors followed by a cleaning crew to clean them. Very disappointing to move into my brand new house with filthy, spot-ridden floors that we were told TWICE would be ( and should have been) clean BEFORE we moved in. Thank goodness our furniture had not arrived until a few days later. Donnie was a wonderful asset throughout our experience - always quick to respond and communicative. Angela was good about responding as well. Unfortunately the dirty floor incident really tainted our move in experience. The build quality of the home is good but not great. Lots of small things were done sloppily such as paint trim, excess concrete splotches around the doors and foundation lines, drywall imperfections, etc. we have several warped kitchen cabinets that indicated new ones were ordered on 3/16 during our walkthrough that we just recently found out from Kurt were never ordered so now we are still waiting for those. The point is, human error happens, we get that, but there has definitely been a lack of follow through to rectify the issues. This is our second Lennar new home purchase and we had high expectations for this one since the first home we bought in University Ridge in Reno in 2007 was such a great experience but unfortunately the bar was lowered. If Lennar wanted us to feel special as a homebuyer your team (with the exception of Donnie) fell very short. ... More

Would have liked to have had more flexibility in making minor changes.

Not very impressed with handoff and everything being done by barcode reader.

Deal with buyers more on. Personal level rather thru the internet. Did not like that

I absolutely love my tiny home! Of course there will always be issues because it’s a new build. Just a few things… 1. The fire alarms are way too high to reach even with a ladder. My father got up on a ladder and he could barely touch the one in the living room. 2. I love the lighting in the house however can’t reach them to replace the bulbs and apparently I have to rent a certain tool to take off the cover so I can replace the light bulb. 3. The grass, I have a long backyard. I only got 20 ft from the back of the house that is covered with grass. The rest of my backyard is bare with dirt and weeds. That’s unattractive. 4. The standing shower could have used a few more feet, on all sides. 5. What’s with the virtual repair. I totally get help training the home owner to be self sufficient but if the house is under a one year warranty I expected a little bit more than virtual repair. The repairs are quick, but because of the virtual part it lengthens the repair process within days. Other than that! I love my tiny home. ... More

Overall I wouldn't recommend a Lennar community to others. You are inundated with so many different people during the buying and closing process, who knows who anyone is and why are there so many different titled people to handle this process. They don't all communicate together and it shouldn't be my job solely to keep everyone up to date, especially if I'm not receiving answers for issues. I was under the impression that I wouldn't be dealing with the same type of unexpected issues that arise when buying an already established home. We've had the electricians and plumbers out numerous times since closing and moving in. Our home should not have been plumbed backward and that is something that should have been caught in an inspection. Items on a to do list for a pre closing walkthrough should be addressed and not have to be made an exception when not completed by closing. I just expected something different for a new build home vs buying non new build. ... More

NOT MUCH CONTACT WITH BUILDER

This may summarize the overall experience; 15 minutes on my way to closing, I got a call stating "not to arrive to the office because they were not ready for us yet"... I was told by the lady who showed us the house that the solar system was included with the house (which was not) and eventually cost us is a bit over $5,000 from incentives that we couldn't get because the lack of information between all involved during the sale who failed to guide us, even though that we explicitly stated several times our willingness to purchase the solar system. We could have easily stepped down from the sale or at least held it but because we were from out state and we really wanted the house, we decided to bite the bullet. Among many construction deficiencies, we are still not happy with the pavers repairs, even though that most were replaced, they all look like if they were bought second hand and still (as of today May 2. 2023) "all" look stained, not even one look new... some have foot paint and I was told, for me to remove it with "warm water and scrub", which I tried with no avail. I got like more than 50 calls asking for silly bank transactions... most of the repairs have been completed but it's a new house and it shouldn't have as many faults as it had/has.... Too many people involved that did not know or communicate with each other. It should be one centralized point of contact thus to avoid any conflicting information. I really hope that someone actually reads this! ... More

I felt like there was a lack of communication between title company and construction manager, and sales person, I was off and left wondering who was going to contact me regarding closing and final walk-through. Title company had me closing before final walk-through.

Most materials and products are nice, not typical builder grade. Much of the craftsmanship is also well done. In our house the prep on the millwork was very poor, not the same as in the model homes. Many repair attempts were poorly executed. Unfortunately it is a poor representation of the rest of the house however it is highly visible and runs through the entire home. It’s a shame since our experience from start to finish was mostly very good. Rockstars were Katie in sales and James in lending. Too bad things finished up with Jennifer in cust service, she gets 2 thumbs down. We didn’t see that coming. ... More

Lennar fixed whatever issues I had, but there was a LOT and much of the painting/drywall/finishing issues should have been properly completed in the first place!

Please know when you buy a smart home from them you will be setting up 95% of it without anyone's help from Lennar. They just want you to put down the deposit for your home and once that happens they completely stop trying or caring. I was told by an employee actually that Lennar is cheap. However, I love my house. They did a really good job with it overall, but please don't be fooled by the glamour of your house because nothing is what it seems with them with their rude employees.

Very bad communication along the sales cycle and home construction.

I would not transfer any funds into escrow account until all the punch list is done. Once you transfer funds they will close on the property, by transferring funds you give them the right to close read your contract closely. there only goal is to meet the closing dates. Then anything that needs to be done goes into warranty work. They have been moving along on the list of things that need to be done most of that is from poor sub contractor work.

We purchased for our elderly parents so they could be close to a pool and work out area. From what i understand, the pool area will never be complete. How could you sell these condos to people expecting a life style they cannot live. Especially the elderly. The ring had to be replaced and now we find the back door does not lock so they leave it open. i am sure this will not get published.

Most of the staff with Lennar is great, however communication skills on the other hand, not so good. I understand things happen, but the lack of communication was absurd. Our home was never cleaned before moving in either. Moving into a dirty home, with an infant, trying to unpack was chaotic. The builder did send the cleaners over about a week later, however when they cleaned they left tiny pieces of metal (from their scrubbers) all over my floor. Blue tape was still left in some places as well. All in all my family and I were just expecting a different outcome. The staff was friendly and helpful, the builder was informative and tried to be corrective as well. Id suggest slowing down, making sure the home is 100%, instead of rushing through just to get it done. Us homeowners can tell the difference! ... More

My new home consultant and construction manager (Patricia and Doug) were extremely helpful during the whole process. They both were exceptional in their service and for that I am very grateful and pleased. However, Lennar's workmanship is lacking and their lack of flexibility in customizing certain items in the home is frustrating and disappointing. Also, some of the materials used in the home are of poor quality. On a brighter note, their Customer Care Service Team is extremely responsive and helpful!

Well let’s start with the deception of the sales team or shall I say Abby. She speaks very condescending, she gives false information and misrepresents what you’re purchasing. Then tells you when she gets called out on it “just cancel the transaction then.” Her management doesn’t hold her accountable and they don’t even respond to complaints or concerns so there’s no wonder why she gets away with having poor ethics. I have all this in email correspondence to back this up as well. She is very unprofessional and it doesn’t matter because it seems like a company problem. When we did our walk through the first time we found tons of problems. We were told it was a 3 hour long appointment but we felt rushed and were there for 2 and he apparently was filling in for someone else. Half way through my walk through I asked if we were being picky he said no but about 30 minutes later when we noticed the door frame wasn’t painted and window was crooked he then said “ we’ll you are being a bit picky.” For a crooked window? Our sales rep and the lender have been the two pleasant experiences we’ve had. Both very responsive and very professional. The issues we ran into are being addressed thankfully. But would I purchase Lennar again. Ask me in a year because the buying process with lies and the headaches we ran into this far I would advise others not to. ... More

Overall, I was disappointed with my homebuying experience.

Not a bad experience but definitely could be improved. Sales people don't handle the stuff professionally, too many emails are something which worries but handling this scale is also not an easy thing as well. I hope they either slow down or add more staff so that they can handle customers professtionally. They need support staff before sales who can listen to the customers complains.

As a woman buying a house, I felt the salesmen were more comfortable communicating to the man. Have we not evolved. Women have jobs. They make $$$$. Lennar could work on this area. Be bold. Lead the way to treating all people as humans with $$$$$.

This is our second home, which was built by Lennar. We continue to have problems that have been outsourced for replacement or repair. The reports and updates we are getting reflect on Lennar as uncaring if we do not sign off on service tickets. Twice now a ticket has been closed without a completed repair. Where is the care in that?

Be careful what you sign up for.No flexibility on Lennars part.The home was well built.They tell you they will fix any thing but it’s at their time line.Love the area.No flexibility on when they will finish the house.If its beneficial to them,that’s when you have to close.The toughest part of the whole process was working with the lennar mortgage company. A nightmare. Otherwise,we’re happy we bought this home.

Fast process but quality of home is not worth the price. Sales person was informative but lenner lender was difficult to reach at times so that made it frustrating.

Cameron was very helpful getting checklist things done in a timely manner.