Lennar Reviews

Sales and closing excellent mortgage fare quality and workmanship week

Overpriced, contractors should do the job correct the first time, problems should be fixed ASAP, communications need to be more verrbal. Just disaattiiffiied

I’ll start by saying I’m frustrated which in turn makes me angry. This is my first experience with buying a new home I’ve owned several home in the past none new. I was excited at the possibilities. I closed on May 27th and moved in on May 31st. I agreed to purchase my home on Jan. 31st, 2022, I was giving numerous closing dates which proved to be challenging for different reasons none of which matter now. The process with purchasing the home through Lennar was relatively pain free, I had good communications with all the entities even when I got to the final closing it was well done. 11PM at a McDonalds in Deming NM! Now I must vent about my purchase. I’ll start by saying my reported challenges have been addressed promptly. I do feel it’s in Lennar’s best interest to see and understand my frustrations. First the cleanness of the home, the floors were a mess the counters and floors have a sticky substance that is difficult to remove also paint and drywall mud. All of which could have been prevented by covering the floor while they work. I’m 62 years old and for me to have to crawl around on my hands and knees trying to clean the floors and counters is unacceptable (I still don’t have them clean enough) all the surfaces in the home were covered in a fine dust. It would be in Lennar’s best interest if you had a cleaning crew come in before new homeowners arrive with their belonging. I spent an entire day cleaning before my movers arrived. Next is the garage I know not much in the big picture, but the floor is a mess and not easy to clean once you move in. The overall design of the house has its challenges. No medicine cabinets in the bathroom, the kitchen cabinets are small and not positioned in a user-friendly manner, the pantry is to small even for one person, there’s no linen closet. I’ve had to spend thousands of dollars for storage solutions. I guess these are things you need to look for when purchasing a home, we all know what happens when we assume these are standard items in a home. I’ve had a chance to meet some of my neighbors and we all have the same concerns. Next Screens or lack of, I was shocked when I brought it up and was told you don’t provide screens! Who installs windows without screens. I’ve talked to varies neighbors and they received screens They said they had to fight for them, but they got them! The window company Avanti has no interest in supplying screens I’ve left messages twice without a return call. Now for the basic workmanship (deplorable) drywall mud spilled on the baseboard and painted over.Baseboards not finished. Grout repair with mismatching grout. My plumbing backed up after 10 days. The plumbing company responded promptly; it took another day to fix. My front yard had to be torn up the problem was unbelievable Hopefully it’s fixed, after seeing the problem I have my doubts. My master bathroom shower was still not draining I had to wait another day for the inside plumbing crew to fix it. Two days without a working shower. My yard had to be restored. This has happened to others on this street, it can be as simple as running a camera down during final plumbing inspection to prevent this from happing. I’m sure this has cost the company a tremendous amount of money and is another reason you have frustrated homeowners. I understand finding qualified workers is a challenge and was one of the reasons for the delay in finishing the home. Hiring shilled labor, professionals who take pride in there work even if you must pay more would be so worth it in the long run. Its obvious to those of us who have purchased or are renting Lennar homes that the people you hired are unskilled and could care less about the finished product. And that’s too bad. Out of four neighbors I’ve spoken with personally not one would consider a Lennar home in the future. I know I “only” purchased a $300K home but with the attention to detail that I’ve experienced when I’m ready for a $500K home I won’t consider Lennar. My neighbors are a young couple renting for a year to see if the like the area, they told me today they would never consider a Lennar home. Again, too bad because the selling, mortgage, title and Insurance part of your company is good. That’s it for my rant today, I feel with the right people driving the building train and some conscientious skilled labor you could make this a much better experience and possibly have repeat customers. ... More

This was the second place we purchased at Heritage. I was pleasantly surprised that the walk-thru was clean (unlike our coach home). However, during construction, someone failed to tighten/glue/affix the plumbing so the condo flooded. It was fixed quickly and timely and the rug was replaced but... it was clearly a big issue and something so easy to be done by the contractors.

Quality on paint job was poor. The day of walk thru so many were pointed out. Appliance quality is poor especially washer is poor. Poor job on hard wood floor Pull out shelves should be standard for a 55 plus community.

Watch the PM's building your home

Construction took almost 1 yr to finish, closing date moved 5 times. Closed with interest rate 2% higher than when contract was signed because of construction delays- by the time house is ready for move in interest rates are already too high. Moved in and some issues with house still unresolved. Still waiting for Lennar to resolve some issues and have not heard from them still.

I would advise potential homeowners to consider waiting to close on their home until their ENTIRE punch list is either complete or is very short and reasonable in length. It is reiterated to you once you receive a closing date, especially at the end of the month The subcontractors for paint, Nickolas C, area construction manager, has yet to meet with me despite my requests as well as the requests from the builder and the Director of Customer Care for him to do so. I hesitate to refer other buyers to purchase from Lennar.

My apologies I cant give a good review.

The orientation of the home as it turns out was awful. NOTHING was explained regarding hot water tank use and especially all the RING stuff and the fact it had to be installed within 55 days or HIPPO insurance comes with money owed due to missing the date. NONE of that was ever explained.

My Lennar experience was mixed. I love the house and community but Lennar didn’t make the process easy. I made the deal last October when the lot was being graded. It took Lennar almost 8 months to complete the house and I could never get a straight answer about the work schedule. The main problem is that Lennar uses the old “good cop” / “bad cop” approach to customer service (I’ve changed the names of all Lennar staff). There were two sales guys involved, I’ll call Joe and Moe. Joe is a genial frat boy type while Moe is his dour counterpart. Joe handed me off to Moe whenever a complicated issue came up, and then would pop up again like a Hobbit. There were two construction managers Harry and Larry. Same drill: Harry was the crusty and genial guy in pickup truck and Larry the enforcer. There was a serious “mistake” made in that inferior cabinets were installed, which I discovered six weeks before closing. It took until closing to resolve and it was never clear if this was an honest mistake or an intentional deceit. I ended up having to accept lower grade cabinets than I paid for, due to closing. After closing, I got Baby Bill, a young guy with a bad attitude and eventually the area construction manager, Smiling Will. There’re several unresolved issues which I’m waiting for Smiling Will to resolve, including a potential credit for the cabinet fiasco. While Lennar Title was great, I’d never use Lennar Mortgage again: the loan officer was rude, unresponsive, and arrogant. Still, all’s well that end’s well. Lennar is no different than other merchant builders so assume you’re essentially dealing with a giant car dealership and act accordingly. ... More

Workmanship is B - The garage is a D. Wasn’t finished.

I wouldn’t build with Lennar again. The quality for what I paid is not worth it. I have walls that curve, so many uneven walls, vents and doors. I had a leak my first weekend after move in, in May it’s now July and the hole still hasn’t been fixed. I was also told we would be getting replacement doors for the hvac room and our garage storage door that was damaged before move in and that still hasn’t happened either. Just not worth it.

The builder had three heads (Sales/Construction/Closing). Ryan (Sales) did a good job. Sadly Construction and Closing were generally poor. Unnecessary pressure was applied by Closing whilst Construction obviously could not achieve the completion dates given. Completion delayed by three weeks due to poor workmanship, mainly damaged doors. The Construction guys are OK when you find out who they are. From a Purchaser's perspective, the completion and closing process could be much improved by using a single point of contact.

We bought a townhome in patriot square, in New Jersey. The relator, Scott, a Lennar employee, was extremely communicative and timely with answering any questions or concerns we might have. We couldn't believe how easy the process was. The homebuying process was fantastic, and we were excited to move into our new home. However, when we closed on the house, two bathroom cabinet doors were damage, so they were removed and replacement doors were not yet available, so they were missing. That in itself is not at all an issue. We were told they would be replaced within a week, which was very reasonable, even after the week had passed we were not concerned. With supply issues, we expected that. But after two months, we still had not received even an estimated timeline for when they would be available to be installed. There was a complete lack of communication. Any time we asked for an update or timeline, the site manager, Dom, would tell us he would get back to us the next day with an answer, but never did follow up as he claimed he would, we would have to reach out again (we usually waited a week or 2 between each time we reached out to him). This same pattern of exchange existed for other issues and requests we made. He had asked us to send our requests through text, but some issues we need addressed have been ignored. Other issues that we put in formal online requests were closed out without our acknowledgment. We still have a number of issues that need addressed which will all be submitted formally, we hope they are not ignored or closed out without acknowledgement. ... More

At the beginning of our build, we were told that we would have a walk-thru during the foundation, rough phase and it not only didn't happen but was offered to view a like home rather than ours. The intent is to walk OUR home, not someone else's. On the day of orientation, we were reminded that it wasn't a time to find issues with the home but rather to get acquainted with the home's features. When we were told about our final walk-thru, we were told this was to review only items that we found that were apparent issues during the orientation. The experience felt more like a used car lot than a trusted builder as we weren't allowed to go through the home to avoid issues after we moved in. Painting and caulking inside and out seemed more like an amateur rather than an experienced painter, this is not to mention the poor trim work, which can make or break a poor or even quality build. We have owned multiple spec homes over the years and this has got to be one of the worst in quality and experience. ... More

Initially a great experience. It's the little things now that we can't get fixed.

Several things falling apart. Not repaired in a timely manner. Backyard rules too restrictive, Lennar does not follow the same guidelines.

The sales folks at Lennar were very kind and helpful through the initial stages. Our concerns with the quality of work began first before we moved in. We noticed a few weeks before closing that the wrong color front door had been installed. They put our door on the house across the street and that houses door on our home. They did a poor job painting over the wrong color instead of just switching the doors. Our front door also sits significantly crooked. Apparently it’s considered “within tolerance,” but it’s completely unsatisfactory for how much we’re paying for this house. One thing we thought we would get to use is the Level Lock feature that comes with the front door lock, however because the lock was installed crooked the level lock app is unusable. I have tried to fix the lock myself, but have not been able to. The doors throughout the house don’t close smoothly, and have chips coming off of the bottom of the doors. There is paint splatters all over our carpet and kitchen flooring. Baseboards throughout the house are wavy instead of nice and straight, and also have big chunks of missing paint. The main beam supporting the loft area upstairs is cracking at the bottom significantly. The placement of light switches was not thought out or designed well. The main floor shakes A TON even when my child walks past. It does not feel firm and sturdy (this is one of my biggest disappointments). There was no garage door opener pad installed outside of the garage. We were provided with the MyQ app we can use from our phone, but if our phones are ever dead we would have liked to just have a pin pad. Also for guests to get in the house. The plumbing of the water softener pipes was in a closet in the house instead of the utility closet in our garage. That made no sense to us or the plumber that we had come install a water softener. The list goes on unfortunately in regards to the poor workmanship and cheap materials used. We’re paying a lot of money for this house and worked hard to save in order to build, but we can’t say that we are satisfied at all. ... More

Make sure that you go through entire home and document all that needs to be fixed an make sure it is done prior to you signing paperwork. If not it will take forever to get it done. Lennar financial team was great.

Sales people are incorrect with information or it’s possible as per contract that materials other than what is described will be used. After the sale, communication ceases with those directly related to sale. You will still get emails from lennar that’s it.

Dont rush into an agreement with Lennar. Inspect inspect inspect. Buyer beware.

This is my second Lennar home purchased, the first purchased before the collapse. I had hoped that the resilient economy and lessons learned from the past that the homebuilder is simply in the business of slamming up a bunch of houses without regard to customer experience. The home is very well designed, and the community is lovely, but from the framing to the wiring, to the plumbing, to the cabinets, doors, and windows, the labor used to construct and/or install finishes in this home are semi skilled at best. I am happy with my home, but know it will need to spend an additional tens of thousands of dollars addressing the builder defects. ... More

Overaall it is ok ok exprience. House has decent quality with no major issues. However, get every issue resovled before you move-in. Once you move-in, they say it's your responsbility. They did a poor job on lawn and now i have one side which is great and other side its just weed with in 3 weeks of move-in. they say it's my reseponsbility to ge the weed treated. I raised the concerned during the delivery about the dead pacthes and they said it's bermuda it will just grow back. it did not and now i have bunch of weed with in the 3 weeks of move-in. they really did a number on my lawn.

Many items were not completed until after closing. Three months later and we're still waiting for a lamp post. For those things that have been done post-closing, we had to wait weeks for a response.