Lennar Reviews

The beginning process of building with Lennar was overall good. Heather at the model was very responsive and helpful. Once we secured the lot, the building process went pretty much on time and smooth. My HUGE problem with Lennar and probably other builders at this point is that they are building these homes so fast and with crews that are just paid to come in and do a job and not pay attention to details, that the workmanship is terrible. I would Never recommend building with Lennar due to this issue. I paid A lot of money for my house and after 6 weeks of being in my house, have had multiple people out to fix things and things continue to show up on a daily basis. Examples would be carpet coming up, wood trim chipping, cabinets not closing, doors that constantly do not close or open, door handles that stick, AC that was tripped outside, etc. Things have been addressed by the Lennar warranty team however I have Heard too often “due to how fast these houses are going up, it’s not uncommon for this to occur.” I think That is a terrible excuse and certainly wouldn’t let my home buyers know that it is true. The walls are so thin that you can hear conversations in every room upstairs. I have stopped putting in requests for things to be fixed because I am Tired of having to constantly have people come to fix them. That is another thing…sometimes people will show up who can’t speak English and don’t even know what they are really coming to fix. Example is someone that showed up Monday morning without any confirmation of time stating that his boss sent him to paint/caulk one door. He had to show me on his phone because he couldn’t communicate that to me. Then he came in to fix one door when I was Told that they would be painting/caulking all doors that had to be adjusted/fixed the week before. Overall, the buying experience and building was fine but the workmanship is terrible for the amount of money spent. ... More

Alexis is great. Most of the team is unresponsive.

Dont feel we received enough communication with timelines during the build process. We had to reach out many times. Would not use Lennar Mortgage company ever again. Our Mortgage rep was very difficult to work with and made the whole process very stressful. Mixed communication received on final walk thru between our CM and sales rep. Still working on getting some building issues resolved. It just to bad that the builders didnt take a few extra mins to take pride in their work we wouldnt have to have many different contractors to come back and fix their mistakes. (misalligned garage doors which also have to be repainted, front door gap at threshold, cracked mirror, sloppy texturing on walls, grout missing in many places around tile, misaligned cabinet draws, broken garbage can draw, two different style pendant lights in kitchen, poor wiring on electrical) These are nice designed houses - take pride in your work! ... More

Tatum and Oscar don’t do what they say they are going to do they tell you what they think you want to hear and that’s all.

Many issues were informed during our last meet up but they were no fixed when we moved in.

I have plenty of picture to show the poor craftsmanship put into the construction. Seems like attention to detail was lacking. My wife and I had to wait 3 months past our original closing date with little to no contact from Lennar. We had put our trust totally in Lennar and even went to Lennar Mortgage. As a matter of fact, it was our Mortgage Consultant that informed us that our original closing date of 1/14/22 was not going to be met. We had to scramble to find a place to live till our actual closing 3/25/22. Not only did this create a financial burden to rent, but we lost 1.5% on the mortgage rate. We are currently in the 45 day warranty period and have submitted our list of corrects. Hopefully this aspect will not be the same poor survive we have received thus far. Should I have to live 11 months with a crack in the ceiling, that was pointed out a week before closing, because that is the walls policy. ... More

Many variances from house to house. Initial finishing work not to standard. Punch list process is confusing and not very efficient. The bones of the house are great. It's taken over 40 days to get the needed corrections taken care of.

Betsy in sales is responsive and patient. She was very helpful. Unfortunately I needed to bother her often because the construction side of things was a 0.5 out of 10. I actually needed to contact lennar customer care after closing because my punch list was never completed but I was asked multiple times to sign off on these items. Very disappointing and stressful. I felt pressured to close on an incomplete home and had to strongly advocate for myself.

Pros : The home was delivered on time. Con : 1. Quality of cabinets used were basic 2. Overall workmanship was below par

When I'm told something is going to happen by the job supervisor and then make excuses that it is not happening on that date. BE HONEST HONEST HONEST.

My salesperson was very friendly and responsive. The communication as an out of state buyer was sufficient, but once she handed us off to the warranty people it’s all been downhill. Poor responsiveness, people leaving and now I don’t know who my contacts are. Outstanding work that should have been done prior to closing. A lackluster pre closing walk through, no explanation of systems. The grass laid down was dead when I closed but no one cares. The quality of workmanship and attention detail is severely underwhelming and not at all the condition I would expect a new home to be in. Would have a hard time recommending a Lennar home in this area to any of my real estate clients. ... More

We bought at 60% completion and lived locally. We visited every day. Lots of substandard work from the start. The construction manager was responsive but a lot of the crews are independent so he was at their mercy to get them to show up. Two major issues: the concrete patio pad was left off when the foundation was originally poured. They poured a pad but it was not the 4” at each side. There was a hole at one edge that you could put a stick under up to a foot and you could see that it was thin on that side. It was supposed to be handled. Before it got any repair, the grader got that area with the bobcat and broke out a piece. It was patched. We have asked for repair again but the warranty supervisor said they don’t guarantee concrete match (?). How about a correctly poured slab?? Problem #2- our front entry wall began to bow out. We were told to report it to warranty and later found out this person was depending on the construction manager to schedule the work. We did get a carpentry crew in that removed the garage side wall and we discovered 2x4s that were bowing and twisted. They replaced all of these, replaced the OSB and now we are waiting for trim to remove the trim and then the sheetrock crew to remove the entire wall to replace it. This has been ongoing for a month minimally. We have no key to our mailbox so we have to flag down the mailman. The keys were lost in the mail to Lennar. There are other issues that we have dealt with and several that they are now putting off to the 11th month warranty inspection. We love the location, have great neighbors but have had a very poor experience with Lennar in general. We have been unable to get above the local level to talk with someone about these issues. All of our neighbors are having the same lack of response. ... More

People are nice, but poor quality workmanship and cheap materials.

The pandemic time gave me a horrible experience in buying the house. You could not visit the site. Limited communication to the staff of Lennars. The time is really, really bad. Delayed in all aspects even in the turning over of the house keys. The request or complaints has to be done by virtual. What if you are not good in computer? Customer Care Person avoid to visit the condo. No care at all No one wants to be in contact. How can we solve the issues. Sorry! This is an honest review.

Many basics to my transition were unattended such as Comcast not yet connected to my building unit. Then a 45 minute drive to Naples to pick up my equipment. There was garage door remote nor a pad outside for Manuel use. The sliding door wasn’t secure and couldn’t be locked for several days. The same for the garage back entrance door. The electric outlets were confusing since some couldn’t be activated without a wall switch.

Workmanship are very poor, after we moved we saw a lot of problems the paint, lots of nails pops, window blinds, doors are loose, carpet are short, something missing on the counter, problem with internet cable, the stairs, water heater doesn't work on our first day , warranty guy only good on the first 2 weeks after that not answering the phone. Really disappointed, I will not recommend Lennar.

The process itself was not as smooth as I would have hoped for. There were a lot of small mistakes made that made the overall experience challenging. I had to learn to move forward and make the best of things. Overall, I am happy with my new home now and the services now have been handled appropriately and in a timely manner.

Weird customer service experience with Lennar. Seems like they are rushing through closings and leaving too many outstanding items to be fixed after I moved in. House is nice and I’m happy I bought it but Lennar as a company has not impressed me at all.. quite the opposite.

Lennar is a large impersonal company. Information flows downhill from above and it appears to me that most employees are afraid to act on behalf of the customer because they are afraid of making waves. This is my second Lennar house in 3 years and I have experienced this phenomenon repeatedly. Also, they are VERY slow to respond to service issues, especially if you are misguided enough, as I was, to close before the house was actually complete. Once they have your money, they are even more unresponsive. Be aware the Lennar is nothing more than a "tract" builder who is always trying to cut costs. This second home, for example, was built with much cheaper materials than the one from a couple years ago, despite the fact that the new home was supposedly a level above the last one. Lennar builds a half way decent house, but don't expect to be buying anything like a custom house, despite the inflated pricing. ... More

My insurance lapsed because they didn’t pay the bill.

Quality a bit disappointing. Waiting all day today for someone scheduled to come perform some fixes.

Let me start by saying that the sales office (Elena and Juan) did an amazing job of communicating and being accountable throughout the entire buying experience. The pain point for my family and I came with the construction team. Their lack of accountability and effective communication was extremely unprofessional. There were numerous times that I had to get the sales office involved to get prompt feedback from construction. We had two walkthroughs before closing, one a week from closing and one the day of closing. At our first walk through we created a multi-page list of issues that should have been corrected. We found three leaks including one which had mold. The construction team said they would correct the issues before closing. Fast forward to closing and we had even more issues, including new large scratches on our flooring. With a long list of items unfinished the construction manager said they would have everything corrected ASAP. Against better judgement we decided to close and allow the construction team to finish our home while we were moving in. Fast forward 45 days post-closing and we still have issues unresolved. It took me having to call Lennar customer service to port the long list of items that needed to be finished to get a response from the construction team. We personally felt that once we closed no one really cared if the job was finished or if the job was done correctly (everything was a rush). Our situation may be an isolated case, but I don't think it's Lennar's plan for customers to feel the way we felt throughout the end of our home purchasing experience. I personally would not recommend Lennar to anyone and will pursue a private builder in the future. I intend on sharing my photos and emails with others on social media, so they too are aware of the pitfalls when working with Lennar. ... More

Not unhappy, generally speaking, but Lennar is a production builder and they're not flexible with the product they deliver. It's "garden variety". You can't upgrade anything. You get what you get.

The homebuying experience with Lennar was great but it's been a rocky road of ups and downs since that point. The day of our closing was a nightmare. The closing manager withheld the keys from us because the wire didn't officially hit their bank until later that evening, even though she was sent a receipt from the settlement company that the transfer was done. Also, we were sold on a "smart home" in a community that Lennar has not secured reliable Internet for. We can't use any of the smart home features and working from home on a hotspot has proven to be a real challenge. The quality of the home has been ok. You can tell where shortcuts were taken and for issues we've needed fixed, I'm noticing a quick band aid approach rather than quality work. The grading of our yard has been a real challenge, with large pools of water throughout. The sales staff and construction manager are great people and responsive. I know they are working hard and doing all they can. I just wish Lennar would provide more oversight on the contractors and take measures to ensure a smoother customer experience. ... More

Lennar builds FAST homes not quality homes.