Lennar Reviews

hope builder pay more attention to the quality control - do it right at the first place, rather than fixing issues later

We've been in our new home for about 6 wks now. It's a nice home, but the process was riddled with slip-ups, pushbacks, and several missed deadlines that caused much anxiety, frustration, and cost a few extra thousand dollars that was not in the budget. The sad part is...I can't even say it was worth all we went through. Firstly, I do NOT recommend Lennar Mortgage; secure your funding elsewhere if you can. They made ridiculously simple mistakes and oversights that pushed out our closing (after we were SPECIFICALLY told this wouldn't be the case). Poor response communication, unless they needed something and then you were hounded for it. Secondly (and probably the most disappointing) is the poor workmanship. It doesn't matter how good the materials are going in if there's no attention to detail. Door handles are already loose, the 'luxury' vinyl flooring has gaps and is beginning to come up in some places, bowed walls and doorways that look like you're in a funhouse. We won't even start on the paint. This is NOT what you'd expect from a builder who's been in this business as long as Lennar has, nor is the quality and craftsmanship is what you'd expect in a 350K home...not by a longshot. Finally, the lack of ownership or concessions for issues encountered in the process. At some point builders need to stop blaming the pandemic for their shortcomings. But that was a very common refrain from everyone at Lennar. I can understand a delay in materials or inspections, but you don't get a pass for shoddy work or rushing at the last minute to get it done. I'm sure we'll continue to discover things as we continue to unpack and settle in. I'm not looking forward to what lies ahead. If I had to do it all over again I would not choose Lennar as my builder. We were in a tight spot and on a deadline to find housing, and we thought we were getting a good deal. But the buyer's remorse is VERY real. I feel somewhat lucky that it wasn't the nightmare some other builders put their clients through, but it's been a very opportunistic experience. To their credit, most of the people in the process were great, very likable. But at the end of the day you're buying a house, not a relationship with them. My one piece of advice if you choose them as your builder: Make sure you're visiting the build site regularly and communicating things you see as an issue to the site managers. I took a lot of things for granted toward the end and that's on me. ... More

The quality and workmanship of the home, especially for the price, was not what I expected. The work was rushed, lacked attention to detail, and the follow up was lacking. Two months after closing we still have several issues that have not been resolved and are still without items that were paid for as options. I would recommend for future buyers considering Lennar to hold money at closing or delay closing until all items are completed.

We were happy with the initial buying process and incentives. We like the standard upgrades. We do not care for the pre walk process. We had to do the final walk 2 hours before closing. We were unable to change the time which left us feeling rushed. There were excessive cosmetic issues which means we have to wait until month 11 to have those fixed since there was no time. The flooring company left us extra flooring and it was here during pre walk, but was taken before we closed. No one can tell us the paint base. So a free gallon of touch up paint is useless without that information. There is work on the porch that needs to be completed and it had been 2 months since we closed. The trim work was very rough. Nothing is square or level pretty much all over the house. The landscaping was horrible and we had to spend over $500 to fix it ourselves. The front yard doeant drain properly. ... More

Once we purchased, follow-up calls/requests have been poor.

The whole process was not what I expected. The sales person was not truthful in some of her statement i don't believe she cared about how i felt as a buyer. They could do alot better with helping you set up your smart home. They want you to pay someone to come out and set the equipment up when I think it should have been properly set up when we moved in. We been here for 2 months and still can't get the keyless door to work. Lennar needs to be a little more focus on the customers experience.

Lowest bid, poor workmanship, not the same Lennar.

Sorry, I can't rate as long as the warranty claim hasn't been resolved!!! We wait 6 months for someone to come fix a warranty claim and....nothing, nobody....Lennar customer service ignores my email, sms or call !!!!

The quality of the home was short of my expectations. There was paint on the floor, paint on the walls were not smooth at all. Overall the home was Mediocre not like the Model we fell in love with at all.

The only good thing about buying this home was the new home sales rep Brittney. She helped me with a lot of my concerns with Lennar customer service team and my issues with the community.

I was so excited to purchase a new build that I felt rushed to make my decision and choices to avoid being left out. Had I known what I know now, things would have gone a little differently. Also, the quality of the workmanship is subpar. Make sure the materials and quality are what you are paying for and not just the fact that you have a new home.

For the amount of money we spent on this new build, we are unsatisfied with the quality of work and very little attention to detail that we have found, and continue to find. The walls are extremely thin... we can hear everything inside and out.. and the home doesn't seem to be well insulated (drastic temp difference from room-to-room). Some of our windows were not level and the spackle within the window sills is terrible (uneven, not sanded well). The quality of the paint used in the home is like chalk. Even the lightest brush up against a wall and you've got a mark or scuff that can't be washed away without taking the paint off the wall. Two of our shower inserts were not installed properly and there are gabs and unevenness between the panels. One is so bad that there is already a severe crack in the wall after only one month. We have several spots under the carpet where we walk and there was clearly debris of some sort left on the subfloor before carpet was installed. The overall cleanliness of the home when we moved in was little to be desired. It's like they came in with a dirty cloth and just wiped the surfaces. There was still dust everywhere, especially along ALL the floorboards. On a positive note, Troy did keep us well informed on the progress of our house and was easy to get in contact with when needed. Brennan was a pleasure to work with and we understand that his time was spread thin so he couldn't always be on our site watching the work that was being done. We just wish the quality and attention to details from those doing the work would have been done with a bit more thought and care. I will also say that Melissa, with Lennar Mortgage was a pleasure to work with. Overall, the people we worked with during the process were kind and easy to work with. However, Lennar as a company comes across as they want their money and then their off to the next. ... More

Of the three new home builds we have purchased in our lifetime this one has by far been the most troublesome. Starting with the walk through there were dozens of issues that basically looked like no one had done any quality control (Multiple paint colors, large unpainted patches, lose fixtures, broken fiber port to name a few) Over the past 2 months we have had dozens of contractor visits to fix things and as of writing still have around half a dozen outstanding issues. The management is nice but the contractors they hire do poor work and need to come back multiple times, I am mentally exhausted keeping track of all the "to do" issues. The house also has some pretty annoying design issues like the entrance to the living room is 33 inches which becomes a problem when you want a normal sized couch (around 36 inches) and can't fit it in the opening or the fact that the landing before the upstairs is about 2 inches to small (with rails removed) to accommodate a queen box spring. Having to put up with a broken Ethernet port in the office (unless you want to have your whole kitchen ceiling torn apart) is a big annoyance but them just using poor quality wood on entrance stairs and good quality on base/top floor (and refusing to fix it) is infuriating. Overall I feel like the house was a good value but way to much work required compared to other new home builders I have worked with, its been like a second full time job. ... More

Good appliances, quality meterial, fast responses when having issues

Overall happy with the house. Not happy with the process or our customer care agent.

Buying experience was great and easy, got update calls every other week from builder. Lennar severely lacks in skilled labor, many issues with craftsmanship, month and a half in to our new home and still a long list of items to address.

The carpet quality has gotten worse.House construction has lot of issues.No proper response from the lennar service desk team.overall not recommend.

Do not close until the house is complete with all the options as advertised. Bombardment of emails without awareness of the urgent ones required for closing documentation and frequent missing closing information such as routing numbers etc requiring physically acquiring this information and possibly closing check on the day of closing. After closing and being inconvenienced after moving all items into house and having to address issues that should have been resolved prior to closing.

I moved in for almost 2 months and still waiting to finish up some work. Don't know if they will do it.

The trades that were hired did not do a good job. The drywall and painting is horrible. There are several issues with the house. The amount of effect put into this home was sub par.

This is a cookie cutter home. you are not allowed to change not even a light bulb. It is built very cheaply. Very few windows, no medicine cabinets or drawers in any bathrooms. all appliances are beginning level appliances. our dish washer wheels fell off 1 week after we moved in. The wash machine leaks, the faucet is already very loose. and I can go on. They promised us the lights for the garage and we are still waiting for them. We decided that we will just rebuild it as we go along.

Bad costumer service not response in a timely matter

I liked the Lennar staff that I dealt with during this process. A couple things of note: 1. The "everything's included" concept is pretty nice but was disappointed in some parts of the execution. Pros: no stressful process of picking out finishes. Some nice features I would not have had otherwise like the gas fireplace and flex room (my office). Cons: All finishes/colors very neutral and not much character (I understand why they do this). Poor materials in some cases with no option to upgrade (cheap carpet and paint, painted door hinges and crack and pop when opening/closing doors). Strange decisions on things not included (water softener - who doesn't need one?, not finishing the drywall in the garage - it is half complete anyway to meet city code). 2. My two warranty requests were fairly unsatisfactory. One simple request to adjust doors that would not close took two visits to complete. One major request to fix a cracked sump line was closed without fixing the issue. A third party made the repair - very disappointing. 3. Using Lennar Mortgage was a pain. Daily emails with information that was not essential in many cases. Difficult to keep things straight. Need to streamline communication. ... More

My appliances are cheap, there is no outside vent for the microwave, No garage opener, I have to lift the door myself. No patio of any kind. calking and pain could have been a little better, a tthe end, I just couldn't split hairs anymore. Just not what I expected for a brand new home,

I would tell them to make sure to do a walk through before closing, the virtual walk through we got was useless as the building manager was not able to show most of the condo due to not getting good showing from iPhone this resulted in a lot of unresolved issues (hole in cabinet door in kitchen, pantry door not working , hole in wall in guest bathroom.) some of these issues not yet resolved and we close two months ago.