Lennar Reviews

Lennar is like any other big corporation once they get your signature they don't care.

It appears all they want to do is sell houses and once you buy one you are put on the back burner. Enjoy the community and the neighbors.

We started the home buying process with Lennar in June of last year,we were excited to buy a new build home here in Vegas for our relocation from N CA but things started to go south between my private lender and Lennar real fast, it was alot of things done that definitely should of been handled more professionally. But anyways did our walk thru was advised items that were found to be broken would be fixed prior to move in, it didn't happen, things got fixed a month or so afterwards. Then we never got our new garage doors we have old temp doors and ours are the worse in the whole neighborhood they paint is coming off one they totally are different colors,by the way its a 3 car garage. We noticed ppl who moved in after us had matching doors or at least same color scheme, we found out theirs was taking from the model homes here and when questioned Lennar,reply was they needed those so the home buyer could close on their loan. I don't want to call them out but it's been a joke since we moved in. Our break box kept tripping do food went bad over Christmas holiday,this was reported way b4 that time no one fixed it til after the holidays, free washer and dryer also broke within a months time GE appliance the cheaper ones of course. Yea not happy after paying $555,000 for this home. Yea be cautious when purchasing from Lennar. ... More

Several things wrong, even now after 2 months.

Recognize they are a production builder and volume is key, not workmanship or quality of finishes.

It seems that these homes are being built too fast and the workmanship is suffering for it. When you report a problem, it seems everyone is too busy building more homes and you have to wait to have your problems taken care of.

Lennar has been telling dates that they themselves know they can't achieve. They have been changing dates after signing the purchase agreement. This is a malpractice. They still don't have nay control on their supply chain or vendors. They have been cutting corners on quality.

The home is not up to the standard that I expected from Lennar. We have lived here for 3 months and are still waiting on things to be fixed that we told them about before we closed.

Their inability to give us a choice in many things in our home. From interior paint color, to external brick, the choice was made for us. Never in my experience of buying a home did the sales guy have to say, "I'm sorry, no" so many times. If it weren't that Lennar had the floor plan we wanted (Next Gen home) we would have built with someone else.

Not even 3 months owning the home and a leak from the upstairs vanity ran down through the downstairs ceiling and caused damage. Have been under repairs for over a month and still not completed.

The house is very nice and overall has good craftsmanship, that said, I think it is over priced. The buying process was very painful and the sales staff disappear as soon as you are under contract. Good luck getting any issues addressed after closing.

Hundreds of flaws that aren’t all corrected. You have to inspect your home extremely thoroughly and stay on them about repairs or they won’t get it done.

Get ready for delay and frustration. Priority is given to inventory homes.

Lennar is more focused on closing your deal than delivering what was in the contract. Deficiencies are met with excuses and not solutions. Lennar wants the hime buyer to deal with all if their trades and suppliers so they are not involved. Very disappointing experience

Lots of little things that either weren't done, missed, or just skipped all together. Use cheap materials with what appears to be unskilled labor to complete the build process. Sure the new features are neat but the quality is just not what I was expecting, especially with the price paid for the home. Many areas of the homes design just don't make sense from the lights and switches(which in some rooms especially the kitchen and hallway are backwards and in some cases on the wrong Side of the room) to the drywall, cabinets, the location of heater vents in the floor, the carpet is not good quality either. 3 months and we are looking at having to replace carpet already. Don't get me wrong, there are some really great things about our home as well. Finished basement extra bathrooms, covered back patio, and the 3 car garage with openers on both sides. ... More

This is the second home that I've had built with two different builders. The first one was an enjoyable experience and there was a true sense of care from everyone involved. Lennar has been quite different. The contractors/trade partners used to complete the home have no pride in their work. These are most of the details I wrote to their customer care team that requested feedback, they never replied. Buying Process - I'm not sure a fair evaluation can be done here. Our sales rep was great to work with and has an amazing personalty. She was always available to answer questions we had. The timeframe in which we started looking and went under contract was a time when the market went crazy and Lennar tried to respond as best as possible. That did put some bumps in our process that made things slightly uncomfortable. One week lots were being assigned on a first come first approved basis and the next week we ended up having to bid on our home. The process started with being able to choose options and ended with us getting what Lennar was putting in or not taking the house. We lived 15 minutes away so we could stay pretty on top of the build process. There were times where it wasn't clear what the next steps were, just that there were 12 of them and we were on x of 12 (or whatever number it was.) Not a horrible build process but not overly informative Walkthrough - This is where things started to get frustrating. We had a 3rd party do an inspection. At the time of the first walkthrough we brought up the inspection report. Our customer care rep at that time, informed us: "I'm sorry for the confusion. Inspector items wouldn't be added to this list. The construction manager will work on the items considered code, mechanical, or safety concerns, any other items would need to go through the warranty process after the close of the home. If you would like to bring the report to the final walk-through, we can go over the items that Lennar can assist with if the construction manager did not find items needing to be completed." This made no sense since these were going to be items that were wrong with the house. 1 of the items was actually put on the list, so the response was also contradictory to what was happening in some cases. Some things we pointed out during the walkthrough were brushed off or said to be covid issues. For example there were mismatches in the paint and we were told the painters were lucky to be getting close with matching because of a "national paint shortage due to covid" and that's why Lennar isn't leaving touch up paint behind either. Lights flickering we were told that newer homes were more sensitive and that breakers may trip and lights may flicker depending on what's running. For the paint issue, we're still going through correcting the walls as not only was touch up not matched but the texturing was sanded in a way that there are lines throughout the walls. Final walk through - We were to do the final walktrhough at 9am. We got a call at 8:35 letting us know that we weren't going to be able to walk or close that day. When we did do the walk, the care rep seemed almost annoyed that we were mentioning anything or that she had to be there. Even our realtor asked if that's how she was previously because it was such a bad attitude. Post Close - Trying to get warranty work done with the original customer care rep was again like you were annoying her. There were excuses, which she would later call her directness as to why things wouldn't be fixed, and just a general lack of "care" in the customer care area. This general lack of care seems to carry across into the trade partners as well just from the experiences we've had with "fixing" things and how things have been installed/built. Several items have been "fixed" only to have that fix cause a bigger issue. IE adjust the door for the deadbolt to close right and it resulted in the door needing slammed to close at all. Other areas that show lack of care are random splats of paint, caulk, or drywall spackle all over the floors. All walls are multi-textured and no one can get them fixed after multiple repaints and sandings, thus leaving them streaked with lines. Shower handles put on crooked, laundry hookup faceplates not secured, hot and cold water reversed on washer, carpet tacks sticking through, general dirtiness of floors at move in that weren't addressed even after bringing up, etc. While this is quite the rant the overall house we love, mainly because of our layout. We just don't like that we've had to put so much "extra love" into the house because there was so little care building it. I don't believe I'd use Lennar again. We took the chance, against all other reviews, because of the floorplan they were offering. ... More

Lack of communication and responsiveness. Poor workmanship.

You have no options or upgrades, just a cookie cutter builder for low to middle class. Poor quality workmanship and rushes through buildings just to sell. After closing almost two months ago I am still waiting for repairs to be done.

They are building houses so quick that details get missed and stuff doesn't get finished. Contractors miss follow up appointments also

Very frustrating experience , things falling apart all around me

You have to watch all the time about the building of their house. I was living just right around the corner from my house being built and it was very frustating

I caution buyers on purchasing your new build with Lennar. Especially during this hostile market where there is a high demand for homes and a shortage of supplies. My home was handed to me with a load of problems as a result of rushed work, poor quality of workmanship, and materials. To make matters worse, the customer care team has been non responsive to any of the 8 service tickets I’ve submitted. I’m going into my 5th month of living in the house and the amount and nature of the issues in the house are just unacceptable. The worst one of all is the water that leaks in through my master bedroom window any time it storms and more recently the snow storm. ... More

Construction supervisor was impertinent and rude; workers without necessary skills were pulled from other crews to complete work - which was then poorly done. Replacements/substitutions made due to supply chain issues were NOT even close to "equal to or better than the model", as promised.

Lennars goal is to close business and there is so much room for improvement. I told my sales guy I could not meet at a certain date since I locked in the house. I never meet with customer service, I was sent another builder supervisor instead. When we spent TWICE time to call out cosmetic things that needed to be repaired, only a very few were taken care of and the rest... well they just peeled off the orange stickers. Most of the paint jobs are leaky and full of paint buggers. Love the location, and the size of the land, but I would need to see lots of improvement before buying another home by this builder. ... More

Lack of quality. Townhouse was not ready for homeowner inspection. Blue tape walk through was rough as there were tons of cosmetic issues and rep was stingy with the blue tape. Zero flexibility to add anything. Too worried about the bottom line to even put in pendent lights over the island.