Lennar Reviews

We had a bad experience with the construction manager in charge. The house wasn't ready to move in because it had too many things to repair after three visits. They didn't follow up on what needed to be repaired. We moved in and realized that the kitchen tiles still hadn't been repaired. They told us it was too late and we had to call the warranty company, even though it was on the previous list. The warranty people told us they weren't going to repair it because we accepted the kitchen tiles as they were. They tricked us, and no one took responsibility. Very angry and frustrated, after many days of arguing, we managed to get the tiles repaired because it was as they promised us during the walk-through. Then the flooring started to fail again. We asked for it to be repaired because it was all installed incorrectly. From the first walk-through, they noted it, but they didn't replace all of it, just some. They came three times for warranty, and we still see defects in the flooring. The kitchen countertop was not properly glued, and they came to repair it under warranty, and it's still in bad shape. Everything has been bad from the start, and things still haven't been properly repaired. I wouldn't recommend Lennar to anyone. Poor service before and after buying the house. ... More

I will start off by saying that this was, and is, the best option for our new home based on the location and certain criteria we wanted. Our salesperson, Connie, was great and genuinely always responsive and we appreciate everything that she did along to make things happen. However, Lennar's website advertised a variety of customization options, but none of those were available (fireplace, sprinkler system, basement bathroom rough in etc.). The only customization options you will have on your home are the finishes, provided you agree to buy the plot early enough. We decided to move forward anyway as we had done enough looking to know this was where we wanted to be. We wanted to change some things so we requested the following items: don’t install cabinets or appliances, asked for sod in back instead of seed (or leave the seed off and we would sod) (happy to pay an upcharge), don’t install carpet in the dining room and just do LVP throughout (happy to pay an upcharge), and requested a full width three car driveway. We were just trying to not spend extra money undoing work. We were told that none of this was possible to pass occupancy, or it was just not something they offered. We didn't like the response but accepted it. Everything seemed to be on track for us to close on our home on Lennar's selected date. Ten days before closing we found out, from our lender and not Lennar, that the following items would not be completed before closing: driveway, backfill, landscaping, and sidewalks. We closed in May and work was scheduled to be completed mid-July. This also meant that our lender was requesting and additional $10k from us until the work was completed. We spoke with Connie, and she did everything she could to get it moved up, which they did, but they were still later than promised. Lennar was able to get temporary occupancy with the village until all work was done, something we would have happily discussed with them. Meanwhile, we were watching unoccupied homes around us be completed as our toddler and dog had a clay/mud pit of a yard strewn with nails and a variety of other construction garbage and litter. Gaining occupancy was now important for unoccupied homes and we, along with most of our neighbors, had to just sit and wait with no communication. We still have neighbors who are waiting to get their landscaping done. Workmanship and quality on the home are fine. There seems to be little quality control when these things are going up. They are just trying to crank them out as fast as possible. So far, we have found cracking grout, poor caulking and painting on the outside finishes, large gaps in the garage, scratches in my countertop, debris under carpet, nail/screw pops, paint drips, visible saw cuts in LVP, debris under carpet, cracked bathroom door, and various other things that should really be caught. The paint is basically just the thinnest coat of white ceiling paint all around the house and it is poorly painted. We do have our 60 days walk through coming up and we do believe these items will be resolved. Rob, our warranty manager, has been very responsive and took care of several of our items already. We did agree that some of it could wait until the 60 days so that he didn’t have to send people back and forth, and because most of these things are not vital. Not only have we had a good experience with Rob, but our neighbors have reiterated his willingness to help. The garage is also a problem for two reasons. The first is that it is simply too small. Most families in this area have at least one SUV or larger vehicle. Our Ford Explorer barely fits in the garage, let alone something larger. The steps from the house to the garage are in the middle of the two-car portion of the garage further limiting your space. As minor as our issues are, we have neighbors who are worse off with incomplete housework, foundation issues, and other issues. The last major issues are the backfill and landscaping. The backfill is supposed to be just black dirt, but it is riddled with fist sized stone (some even larger) and other chunky debris at the surface. The grading is also poor. The ground is very lumpy and uneven. I have already identified areas where there is/will be standing water. Unfortunately, we put a patio in before one year and that apparently voids any issues with grading even though the patio was put in before there was any dirt. While I am not thrilled about it, we did know that going in and chose to do it. We do have some positives. Again, Connie was a very good salesperson and very responsive. She always called/texted me back and tried to get me answers and resolutions on everything. If you have a good salesperson, they can help you along the way. They will also work with you on price. Many of the initial items that we wanted, but could not get, we received a little bit off on the price to help offset some of the work that we wanted to do. The four levels of inspection (initial walk through, final walk through, 60-day walkthrough, and 11 month) is very helpful and not typical, as far as I know. This gives the buyer a chance to notice things in the immediate and over time. We will be hiring a 3rd party inspector for the 11-month to make sure we do not miss anything. All in all, it is a fine house with so-so workmanship, materials, and finishes. We never imagined that we would ever be able to spend this much money on a home, let alone build one from scratch. We had very high expectations for this and really it turned out to be just another cookie cutter operation where the only concern is how to maximize the profit and give very little care to the customer. It is sad to see the lack of care, attention to detail, and poor/non-existent communication. Perhaps our standards and expectations are too high, but when something costs this much money it should be just about everything you want and near perfect. ... More

I guess the biggest thing is the only objective is to get the money from your buyer. Afterwards, it’s you are On your own. But, with all the HOA’s, water, gas, electric, etc. buyers could greatly use the benefit of a helping hand. Also, warranties, what we need to do who to call, connectivity issues in the house, all this can be overwhelming!!!

Where do I start? From being misled by the realtor to the poor workmanship in my home, the experience with Lennar has been nothing short of disappointing. The issues didn’t stop at closing—getting warranty work addressed has been a constant battle, with delays, lack of communication, and unresolved problems. I expected better from a national builder, but I’ve learned the hard way. I will never buy another home from Lennar, and I’d strongly caution others to think twice before doing so.

So, the home buying process and issues did not go so well for me. I had an employee for Lennar (Carla) show me a home I was very interested in and ready to put a deposit on and purchase. I had submitted the paperwork and everything. She had taken too long on her end to sign off and apparently somebody else submitted their offer before mine due to this. I missed out on the home. Fine. She had told me that there was another home with the same style and showed me a concept photo of it. Due to this being my first time buying a home, I thought the house would look exactly like it did on the concept photo. There were multiple that were not similar, but due to me missing out on the last home, I had decided to go forward with this home without even viewing it. I wanted to make sure that my experience did not happen again with THIS home. Everything appeared to be fine, however I still wanted to inspect the home and check out any problems that it might potentially have. I attempted to reach out to Carla multiple times however she was on vacation and I couldn’t proceed further with my request and decided to just continue with the process. When I finally closed on the home, I noticed that the grading/fence was poorly done. The fence sloped really bad facing the master bedroom side causing approximately 8 inches of lost privacy due to the fence line sloping down. This wasn’t an issue for the neighboring homes though. I submitted request on request to address the fence/grading however my requests kept getting rejected due to the builder saying that everything was build up to code. The builder even acknowledged that the fence looks way off but there was nothing they can do. I requested to speak to the supervisor about my issue but the case just got closed. It’s almost been two months and the issue is still apparent. The case continues to get closed without even the slightest solution to my concern. The lack of privacy is troublesome and apparent. I paid almost half a million dollars for my home and the one thing I’d expect is for the fence/grading to be addressed since my issues with the Lennar Rep and me losing out on the first home I wanted. I believe trust is a big part of the home buying process and want to give Lennar a good recommendation to family, friends, and peers, however this process has been anything other than that. ... More

The referred services vendors are worst: 1. Solar company did not set up solar account until today, which is around 3 months already; 2. trash services slow, not on time, expensive; 3. electricity expensive than SCE; 4. window design weird, flies coming in during nights frequently; 5. the financing process frustrated.

Not the best experience. The buying process, going through the closing was terrible. Lori and Andrea NEVER answer phones, they’re rude when you ask them questions. I’m glad that the process is over, however I don’t think I’ll ever refer anyone to build a home with Lennar.

BIGGEST ISSUE: WE WERE ALLOWED TO MOVE IN AND BE IN THE HOUSE FOR OVER A MONTH AND LENNAR NEVER GOT OUR CERTIFICATE OF OCCUPANCY COMPLETED UNTIL THEN.. Our problems started out with to many people trying to be involved but none of them talking to each other. A lot of blaming between departments and no solutions made was very frustrating. There was a major delay for final inspections for some reason and 5 days before we were to sign on our house was the first "blue tape" walk through which means construction only had a day and a half to fix everything that was listed. Finally we sign. A week after that, construction comes by because they never did the inspection testing on the A/C system and that was suppose to be done prior to closing. The guy does the testing and a week later we find out that they somehow lost all the paperwork for the test and the inspector was already back in Dallas, so here we go again with another person in our house testing the system (3 weeks after closing and moving in). We had to put a lock on our back gate because random contractors were bring tractors into our back yard but never letting us know that they were there or why they were. Keep in mind, we had been living in the house for 2 weeks at that point. A month and a half into living in the home, we needed to file a warranty report for the back door as it wasn't sealed properly and allowed water to come into the house (I will give the warranty department credit, they came and fixed it with in 48 hours). Now onto the grass. They laid sod a couple weeks after being in the home. A 3 foot by 50 foot section in the backyard never took. It died almost immediately after being put in even with watering it twice a day. We have complained several times about it and the only explanation that we are given is to just keep watering it and hope for the best. No one wants to accept responsibility and fix what should have been fixed prior to moving in and all departments want to put all blame elsewhere. ... More

The entire process with Lennar was very poor. Minimal communication and unresponsive. The best part of the process was communication and follow through with Lennar Mortgage, Ali was outstanding!

This is the 3rd new home I’ve purchased, but the first from Lennar. And while they did provide a very competitive closing deal package, the endless disclosures, the “have to do it the Lennar way or no-way” , the incompetency, broken promises or down right lies by some of the folks we worked with in the mortgage department, Sales team and warranty/customer service folks, never again. They cheated our Agent out of her commission! We purchased a model home and we’ve had to have suppliers out to fix a broken irrigation system, correct electrical wiring (who puts a refrigerator and microwave and 2 other outlets on the same breaker?), water lines under kitchen sink and now repair water leaking from the ceiling due to the air conditioner, whose drip pan is now broken? Pretty sure it was broken when installed into the ceiling, in a location designed by Lennar that no way can it be serviced/maintained. It’s literally crammed into this space. Our neighbor is having similar issues. Never again will I purchase a new home from Lennar. ... More

poor choices of exterior color and design, poor choice of parking space, home not user friendly could be better designed .great appliances

sold house based on wrong lot#; incorrect wire instructions; no provision for senior grab bars in bathrooms; mortgage lead will not make appointment; no blinds on windows, no towel rack or shower curtain rod in bathrooms; top shelf in cupboards too high to be usable; hard to use lower shelves; ground beyond front porch to steep with chances of guest falling

Had a terrible sales experience. OUr sales person lied to us over and over again. The build quality is average. There were several bowed walls throughout the house. There was little attention to detail. Get an inspection PRIOR to closing . We were missing roof tiles and joists.

The entire experience was unpleasant. We have also had several big water leak problems. The warranty may cover the problems but does not cover lost wages or other expenses due to the issues. Highly recommend better quality control. They build them so fast that they miss a lot of things.

Lennar as an organization appears to be unorganized. There are too many problems experienced to put here in a paragraph.

It may be the area I am, but the interior of the home is extremely cheap and poor. several repairs immediately with little to no resolution because they workers don’t care. the backyard wall they built is not stable and has already been redone once because the bricks were not laid evenly, since they “fixed” it they either forgot or avoided cementing parts of the wall and every end cap except two. I regret buying lennar - and putting my life savings into buying my first home with them. It’s been almost 8 weeks and I still don’t want to move all my belongings in because of the issues. They say “wait a year before adding tickets”, but by that time the grout from the tile has already eroded in areas, we have lived and had to place furniture on uneven tiles. doors didn’t shut properly to begin with. i can go on- point is they need to higher QUALITY minded people- and it shouldn’t cost any more or much more to get people to do the job right the first time. Not proud of Lennar in my area. ... More

This was my first home purchase, and I’m disappointed that it hasn’t been the exciting milestone I imagined. The contract and application process felt rushed and poorly explained, and the closing experience was overwhelming and rushed. Since moving in, I’ve noticed numerous issues that suggest the builder cut corners, and the overall quality of the home doesn’t reflect the high cost I paid. It feels like I’m overpaying for something that wasn’t built to last. While this is meant to be my starter home, I will never trust Lennar Builders again.

The day I signed the contract I was sadly given half correct information about possible helps like homestead and the agent incharge never answered my phone calls after I was passed down to mortage people. After that When I went to pick up my keys after signing there was no one at the comunity and had to wait 30 minutes for someone to arrive and hand me my keys! Lastly my house was dirty when I went in. They never did the last cleaning of my home. The only response I got was: “maybe someone got confused on the day you were closing” other than that I have a house.

I didn’t care for Cindy. I don’t think she had my best interest in mind. I don’t think she was forthcoming or honest

The original subcontractors obviously are hired for speed and quantity not quality. If only the original drywallers, painters and plumbers cared...poor drywall work, dried paint specks on the tile and 6 dried paint spots in our carpet and two crooked faucets.

We are pleased with the construction and attention to detail in this twin home. However, the home buying experience with Lennar Mortgage was horrendous, and immediately after closing they sold the mortgage to Freedom Mortgage, which like Lennar Mortgage has incredibly bad reviews online. The home is nice, but if you buy a Lennar home, and you want a smooth, stress-free process, do not choose Lennar Mortgage.

Entire purchase experience was miserable.

Disappointed to find out things that were not right would not be fixed and that’s within the first two weeks of living there other work to be done was not done.

The first walk through of the home I highlighted a lot of things that needed to be fixed. Second walk through was the same day as my closing day (very inconvenient) nothing was fixed. The home looked the same as the first walk through.

Lennar's buying process was completely disorganized, there was a complete lack of communication, and there are still defects in the home that are not up to code months after my closing. I was passed around to nearly a dozen different people throughout the process from Lennar's sales rep, to Lennar's concierge, to Lennar's lender, to Lennar's designers, etc. To make matters worse, no one seemed to have any information and frequently no one would answer my questions. For instance, I made a request for extra outlets to be added as a disability accommodation at the very beginning of opening escrow which was an option in the papers to open escrow and kept asking my sales agent about it but she ignored my requests all day until I had to submit the paperwork before the deadline or lose the home. Then when I spoke to her about it the next day she apologized, said it was her fault and would correct the issue in my paperwork. That was a lie. She said that my request should be fine and she would let the construction manager know. However, I had to keep asking for weeks and was brushed off by my sales rep and concierge each time until finally at the close of escrow they told me they couldn't help. The construction manager said that he could easily insert the additional outlets as long as corporate approved but that he never received any request. The request should have been honored and could have easily been done before the drywall even went up since I made it at the very beginning of escrow. I also asked to do a pre-drywall inspection since drywall had not gone up when I opened escrow. Again I was brushed off repeatedly for weeks until they told me that it was too late because they put the drywall up in my home without telling me. I did get a chance to do a pre-drywall inspection of another unit but that's not what I asked for and there was no reason I should have been denied the ability to do the inspection on my actual home before they put the drywall up in my unit. The community also requires me to submit design applications for my front yard yet no one at Lennar knew who I should contact, where I should send my application, what forms I needed, etc. And then when I was going through Lennar's home insurance arm, the agent was repeatedly given the wrong information about my home which didn't match the type of home, the square footage, the community, nothing was correct. I was the one that had to point out the deficiencies and it took multiple iterations before a correct quote was eventually made. Throughout the process I was never told about the schedule of final dates leading up to my closing such as when the initial walkthrough would take place, the new home celebration, the final walkthrough, etc. Lennar has a set process for these items and I should have been told these specific dates when I opened escrow so I could make the necessary arrangements with my work to take the time off. Then when I was closing escrow, virtually none of the issues identified by Lennar itself were finished by the time I took possession including failing to adhere to local building codes to have carbon monoxide detectors outside the living area on each floor... in fact, no carbon monoxide detectors were installed in the home. And it has now been 2 months since I closed escrow and there are still carbon monoxide detectors missing from my home even though I have messaged the construction manager and my afterpurchase home service rep multiple times over the past 8 weeks to fix that issue. I also had my own home inspection done and provided the extensive list of items that my inspectors said needed to be corrected and I was told that Lennar would go through the list and let me know what items they would agree to but it's been months and Lennar is just ignoring my messages. ... More