Lennar Reviews

Although the home buying experience was pleasant and the people professional, the quality of the home is unsatisfactory. The fire alarms had old batteries and went off several times, resulting in the fire dept coming to our house. An outside irrigation line was broken underground and resulted in a completely soggy back yard. Chinch bugs destroyed our front yard and Lennar simply plopped new sod directly in top of the bad grass.The back yard is comprised of more weeds than good grass. Our trees were not tethered and leaned over badly in a wind storm. This is the fourth new house we have owned and, by far, the worst home we have purchased, regardless of builder. I cannot recommend Lennar to a potential home buyer. ... More

The title company doesn´t respond emails. It´s really a shame

I think it's like any other townhome community. As far as the building when you basically are doing copy and paste construction there should be no flaws, sloppy workmanship happens.

Sloppy finish work on floors and trim work caulking. Ramon very helpful in trying to resolve issues. Learned I really received NO buyers incentives of any value when it was all said and done. Love the community and Floorplan, but cannot say I'm over the moon happy with everything.

Communication was a big issue during this process. I diffinitely would not recommend using Lennar Lenders. My sales representative Laura went Mia after the signing of paperwork. No photos were sent during building process as promised. There's been some issues after purchase that been addressed immediately i must say customer service after the purchase has been great. I love my house and my community. Didn't like the process at all.

This is the first time we have bought a home. We decided to go with a new build in the Woodruff area. The sales people and finance people were great. Once we were in the home it was hard to get a hold of the HOA over our neighborhood. I will say to read the CCRs before you put down any earnest money. They are not transparent about that. We have a few pets a lots of children. We wanted to put up a fence. They say explicitly that you can’t do chain link or wood fences. They want you to get a black picket fence. There are two other homes in the area with white vinyl fencing. So we decided to go ahead and ask for the white vinyl as the dogs can jump over the black picket fencing and there is no privacy with those. The HOA approved our request but only with constant hounding. It took months for an approval and they have it written in the CCRs that they can take as long as they want to get back to the home owners with an answer. Well, we decide to go ahead and order the materials and get a contractor to schedule us for install. Two days before the installation of our new fence the HOA sends another email stating that they have to revoke our approval because Lennar “the builder” decided they don’t want us to have white vinyl and we have to stick with the black picket fencing. The HOA even wrote in an email to me stating that they are all for the change to include the more modern fencing options but they can’t do anything against Lennar. Now I have to spend more money on legal counsel and will be looking to sell my property if we can’t get this settled. By the way, we can’t get a straight answer for anything, Lennar points us to the HOA and then the HOA points us back to Lennar. I highly recommend doing all of your due diligence. If you are a new home buyer please please read your CCRs before committing to anything. Lennar is not on the home buyers side, they only want you to buy their homes. I mean we are working to bring up the value of our homes and feel comfortable in them. ... More

The home buying experience was unfortunately horrible. Each step of the way we were rushed to make important decisions and make large payments without fully understanding the process. Complete and written guidance was not provided to us in advance. The staff tended to appear as if they were looking out solely for themselves/Lennar, rather than the customer, oftentimes cutting corners or excluding critical information.

It seemed to me that the communication was lacking, we had to buy from Lennar because it was a new home, but I would not recommend them as a mortgage company.

Hard to contact responsible party.

The construction side was great, they were attentive, prompt, fixed any issues right away, communicated well. The mortgage side was awful. They messed numbers up three times, over a month later told us we weren’t qualified to begin with, all because they never factored in 3/4 of our income from the very start. Too many people to talk to, no one knows what’s going on. Concerning payoffs is a joke. We paid down 90% of what we owed, provided more than enough proof that we did so, then argued that we had to pay Lennar the full amount still, we did. Lennar told us they’d cut us a check for the full amount we owed then other companies would pay us back the difference. That’s not what happened which led to more confusion. Horrible experience on the mortgage side. Never again will we buy Lennar nor recommend the company based on that. You’d get more stars if it was even slightly better, but it wasn’t. It cost us a few thousand more because we had to keep renting because no one could get their act together and figure simple things out that were on the most basic level of their job description. ... More

Loan officer Craig was horrible and I almost lost the Lennar home based on all the mistakes he was making. Sam and Jennifer were great

My main point of issue with Lennar was their response times to emails, calls or texts. This especially goes to Tracy their salesperson, Julie in Finance and Lennar Title. Many errors on paperwork that took forever to fix. Once 5pm arrived, Tracy was nowhere to be found and when I finally moved in, no call, text or email to congratulate me from Tracy our salesperson. Every time I dealt with her, it was a job, albeit there were times she was great. Overall, Lennar was unorganized and left me out to dry quite often. I want to point out that Carlos in QA was a bright spot. He was very effective and his response times were superb. ... More

Very frustrating with the process and arduous data requirements. Although the staff was helpful they seem to be hindered by rules that are arbitrary and rigid. In the past 15 years we have purchased several properties and with a credit ratings above 850 we had to do the preponderance of work where in other loan companies we do very little of that.

La experiencia con la propiedad como tal es buena pero en lo que concierne al cierre es desastroza

There were just too many missing accessories, unfinished items, broken tiles. And no opportunity to give input into appliances or needed vents, such as in the garage.

The grass seed they put in has sooo many weeds. Im not sure why, but the grass in the back coming up is mostly weeds, not grass. Lennar gets things done quickly, but with that comes some sacrifices. One of the vents wasn't even cut correctly, so the grate didnt even fit in the hole. They just left it on top and my father in law had to fix it. Theres also paint marks from the black door on the white interior paint, there's caulk on the sliding back door, etc.

i really dont have a good experience during the entire process. unprofessionalism is there. the team is not helpful and giving so much stress and worriedness.

All-in all i think I got good value.. the quality seems decent for the price though its only been a few months I have had no issues. The only upsetting part of the transaction was that it was made clear my closing date was set in stone and could not be changed (i asked to move it up even 3 days and was ignored). On the day of closing it seemed nobody knew i was closing. I reached out to my realtor a few days prior as i'd heard nothing and she didnt respond. I sent a frustrated email the day before closing because I hadn't heard a thing and finally got a response that was quick and impersonal - check your welcome email basically. The day of closing I asked Lennar who was doing my walkthrough and it seemed they forgot again I was supposed to walk through the home to confirm all the repairs had been made before I signed papers. Someone rushed over 1 hour before i signed and did a very quick rushed tour of the house. I noticed other neighbors had signs hanging on their garage with their names saying welcome to the neighborhood. I got nothing. In fact a few days later my sales person drove by and parked just outside my driveway and wouldnt even look at me when I attempted to wave or say hi. Very rude honestly.. I didnt feel very good about the whole process after I had been forgotten the day of closing and it was Lennar that insisted I close on that day without any alterations. I think if I didnt start sending a ton of emails and calls the day before I never would have closed. The worst part is! i found out the day before closing my street didnt have internet and there was no timeframe for when we would. It took over a month after closing to get internet. Who in this day and age can survive with no internet in their home? And to not even mention this untli day before closing!! ... More

My realtor was amazing and caught quite a few financial mistakes.

There has been some random issues we’ve had to call in for warranty. Lennar is responsive, however each item has taken several days to get attention. Everything is at least one day for a telephone call, then a day or two to have someone come out. By the time they come out issues are usually fixed quickly. Aiden is very responsive and gave me his cell phone number and I’ve reached out with questions and gotten responses fairly quickly. I rated quality low due to my home specs was go be built with wood on the stairs and it wasn’t. Some various items was missed on building the home. We found the paint is not a great selection and anything that touches the walls leaves a mark. I hate that we already sang/need to repair with at least a satin finish to have it better quality. Electrical switches in many of the spots with several switches (to me) doesn’t make sense that the closest area is the further switch on the panels. Just small details that could be much better and wouldn’t have taken much efforts and no to minimal costs to please home owners a lot more. Overall we’re happy with our home this is just an honest feedback of items Lennar could improve on future homes. ... More

My experience with Lennar was mixed. I asked about purchasing a five-bedroom home at the same price as a four-bedroom with a home office, but was told the incentives would only apply to the four-bedroom option. The home was already pre-selected, so I didn’t have the opportunity to choose finishes or customize features. I also requested doors for the office space but was told that couldn’t be accommodated. Overall, I would give the experience a rating of two stars.

The main factor contributing to this low rating is all the incorrect information we were fed along the way by the new home consultant/agent. The most egregious being that we were told they would NOT be building any neighboring houses to one side of us. The agent even chuckled when I asked if we would have a neighbor on that side of our house because there was a big hillside appearing unsuitable to build a home on. I asked this question multiple times during the initial visit. This home had a $10k site/lot markup and we assumed it was due to the perk of having no neighbors on one side. After our offer being accepted, months later we later went for a walkthrough and saw they had brought in massive amounts of dirt to level and build another track of houses neighboring us where the steep hillside was previously. Not only that but they built the hill up so much that the houses will be looking down into our yard. We also asked repeatedly about the abundance of bees during our site visits and were assured they were not a continual problem and that they just pass through. This was not remotely true as we came to find out there is a large bee farm neighboring the development. I have a hard time believing this was news to the Lennar employees. At an early site visit I noticed how incredibly rocky, compacted, and uneven the soil was around the house and asked if they lay down decent dirt and level it prior to laying the sod and of course the NHC assured me their lawns turn out great and that they would just not lay it on the ground as is. This was also false and the sod has many dead spots that will not grow because of the giant rocks and compacted soil underneath. Extremely disappointed in the state of the lawn. I could continue stating these inaccuracies, but those are the big ones and you get the point… The positives were that the financing department (Lily) was great to work with and made up for the shortcomings of some of her colleagues. Also Lennar has done a good job of honoring warranty items after closing on the home. The overall quality of the home does not disappoint. ... More

We were told if we didn’t close by May 30th we wouldn’t get the special interest rate, our original closing date was June 17th, we moved it up to help them meet a quarterly quota. Our agent informed me that this was one of the top three worst and most challenging buying/selling experiences he’s encountered in his entire 10-year career in real estate.

Long lengthy super stressful process would not recommend

It was unfortunate that we had to provide the same documents over and over again to the mortgage representative. We kept getting asked the same questions about which we’d already answered. The shower enclosure is not safe for folks who are 6’ tall and the builder would do nothing about it. The new home representative said I couldn’t park in the drive way because the driveway still belonged to Lennar. Overall a poor showing.