Skip main navigation
Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 17720 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

17720 Reviews in All Areas

Star Rating Breakdown

5 ★ 7411

4 ★ 3313

3 ★ 2929

2 ★ 1874

1 ★ 2193

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Not bad, but not great.

  • Larry M.
  • Verified HomeBuyer
  • July 09, 2025
  • Ennis, TX

We had a very long drawn out purchasing experience through the loan application, both the FHA and Lennar’s conventional loan people. They were very impatient when they wanted information but otherwise slow in keeping us informed as to what was happening. They asked for information that was none of their business and eventually told me that if I did not give them the information that the loan would not be approved. This process took weeks. I went to a bank and got an approval with 4 days. After move in, I (a former builder) found that there were house framing studs missing in places where it ...

Lennar responded:
Thank you for sharing your experience, Larry. We are sorry to hear that your homebuying process did not meet your expectations.

We also regret to hear that concerns about the framing were found after move-in. We encourage you to reach out to your local Customer Care Team by submitting any warrantable concerns through your Lennar account. This ensures your concerns are properly documented and directed to the appropriate team for review and follow-up.

Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 3

Value 4

Responsiveness 5

Slow approval, poor communication

  • Anonymous
  • Verified HomeBuyer
  • July 02, 2025
  • Providence Forge, VA

From the start the buying process was terrible. It took up until closing to know if we were good to go for the loan from lennar mortgage. We were originally scheduled for a walk through the beginning of May. When we drove 4 hours for a 9am walk through, we were notified on site at the house that the walk through was moved. No one communicated this with us. The only formal documentation was sent 24 hours after our walk through. Do not trust the settlement contact to reach out to you. They will be unresponsive, and unprofessional. During our final home inspection walkthrough, there ...

Lennar responded:
Thank you for sharing your feedback—we’re sorry to hear that your experience didn’t meet expectations. Moving forward, we hope to earn back your trust as a homeowner and deliver the experience you expected. If there are any outstanding warrantable items, please submit a warranty service request through your Lennar account. This is the best way to document your concerns and ensure timely follow-up from our team.
Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Mr

  • Kenneth K.
  • Verified HomeBuyer
  • June 25, 2025
  • Pilot Point, TX

The process of buying the home was a mess.

Lennar responded:
Good morning Kenneth, Thank you for taking the time to share your thoughts. We’re very sorry to hear that your experience with our sales process was disappointing. If there are any unresolved concerns, please don’t hesitate to send us an email at CorporateCustomerCare@Lennar.com referencing this review so we can get the right team involved.
Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 3

Trustworthiness 3

Value 5

Responsiveness 4

Hire home inspection before closing

  • VU N.
  • Verified HomeBuyer
  • May 27, 2025
  • Katy, TX

Lennar charge 2% of the sale price for not closing in time. If you live out of State, Making sure communicate directly to Title Dept that you need mobile closing. Dont trust the Sale agent. I paid $4800 for this matter. It was a trap!

Lennar responded:
Thank you for your feedback—it’s never easy to hear we’ve fallen short, but it’s important. We’re sorry for the frustration this has caused and hope that as you continue settling into your home, we’ll have the opportunity to provide the support and service you deserve.
Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 3

Value 3

Responsiveness 5

Just saying

  • Tamara H.
  • Verified HomeBuyer
  • May 21, 2025
  • Princeton, TX

Everything was great except the sales rep Bryan. He doesn't return calls very unprofessional. He was the only downside of the process. He was not there when I closed they had to call someone else to give me my keys which took an hour. It is once he received my deposit he turns cold. Even when I first applied he didn't return calls to follow up. Thankful for the loan officer and others but the sales staff should be replaced. I would not recommend anyone to purchase based on his professionalism but everything was great

Lennar responded:
Good afternoon Tamara, We appreciate you taking the time to leave a review, even though we’re disappointed to hear we didn’t deliver the homebuying experience you deserved. At the same time, we’re truly glad to hear that you’re happy with your new home — that means a great deal to us. We hope you create many beautiful memories there for years to come. If there’s anything more we can do to support you or follow up on, please don’t hesitate to reach out to us at CorporateCustomerCare@Lennar.com.

Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

sales experience.

  • Hassan Z.
  • Verified HomeBuyer
  • April 30, 2025
  • Jacksonville, FL

The selling agent, lacked experience , Kept changes the deal. Negotiating with texting and should stuck with email so I have a track of any changes. Thanks to the manager Penny who was able to take over and close the deal.

Lennar responded:
Thank you for your feedback—it’s never easy to hear we’ve fallen short, but it’s important. We’re sorry for the frustration this has caused and hope that as you continue settling into your home, we’ll have the opportunity to provide the support and service you deserve.
Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

My lennar home buying experience

  • Matthew C.
  • Verified HomeBuyer
  • April 15, 2025
  • Brooksville, FL

I found it extremely frustrating that the walk thru time is dictated by lennar and not the buyer. I asked them to send me a calendar invite and was told " we don't do that". My experience with david weeklyvwas amazing and they worked with the buyer. Lennar has a very military like feel to the home buying experience. I wanted a different front door and was told no, I wanted different colored cabinets and was told no. " we at lennar don't do that" is what I was told. In my humble opinion Lennar is a turn and burn company in regards to their buyers. Lennar just cares about the sale. However my ...

Lennar responded:
Good afternoon Matthew and thank you for sharing your recent homebuying experience with us. We're sorry to hear that the home options did not meet your expectations, but we truly appreciate your kind words about your Customer Care Representative, Josh. It’s great to know he exceeded your ...

Total Score 2

Quality 1

Trustworthiness 3

Value 4

Responsiveness 5

Lack of compassion and communication

  • Deborah B.
  • Verified HomeBuyer
  • April 15, 2025
  • San Antonio, FL

Very confusing, offers of help were hollow

Lennar responded:
Good afternoon, Deborah, and thank you for sharing your feedback. We’re committed to continuously improving our processes to provide a better homeowner experience. If you would like to share details or there are any outstanding items you'd like us to follow up on, please feel free to email us at CorporateCustomerCare@Lennar.com and reference this review. Moving forward, if you have any warrantable items or questions, we encourage you to reach out to your local Customer Care team by submitting a warranty or service request through your Lennar Account. This ensures your request is documented and prioritized for quicker resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 4

Trustworthiness 3

Value 5

Responsiveness 3

Bitter Sweet Experience

  • James M.
  • Verified HomeBuyer
  • April 02, 2025
  • Hockley, TX

Bought a new home for my mother. Nice house but appraisal was far below the list price causing me to have to Mortgage insurance. The Mortgage company was horrible to deal with. Lied at every turn. Had to use an outside lender to get the deal done. Would never work with Lennar Mortgage company. Had a few cosmetic issues with the house that were fixed immediately.

Lennar responded:
Good afternoon James, Thank you for sharing your experience with us. We’re sorry to hear that the mortgage process did not go smoothly. We sincerely hope to earn back your trust by delivering an exceptional customer care experience moving forward.

Please don’t hesitate to reach out to your local Customer Care team by submitting a warranty or service request through your Lennar Account. This ensures your request is properly documented and prioritized for quicker resolution.

Sincerely,
Lennar Corporate Customer Care

Total Score 2

Quality 5

Trustworthiness 1

Value 3

Responsiveness 5

Hit & Miss

  • Anonymous
  • Verified HomeBuyer
  • March 28, 2025
  • Shafter, CA

Cheap materials in everything cabnets the paint horrible finish work from the workers I can't even imagine the inside the walls or areas un able to see. Everything is the cheapest materials you can buy. Lennar is top leaders supposedly, so unfortunately that they use the cheapest quality and the houses are not the same price as the cheap crap they use.

Lennar responded:
Good morning and thank you for sharing your feedback. We’re truly sorry to hear that the quality of your home did not meet your expectations. If you have any warranty issues, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 4

Value 3

Responsiveness 4

An extremely rushed experience

  • Arthur D.
  • Verified HomeBuyer
  • March 16, 2025
  • Longs, SC

Overall, my wife and I love our new home. But buyer beware, the sheetrock, painting and trim work sucks. Never realized we had to get our own garage door opener. Was told garage was paint ready, it's not. it's primer ready at best. Between giving first and second deposit, garage floor developed cracks. Was told it was within Lennar's tolerances, lol. It's not within mine. Lennar did put down an epoxy floor when I was ready to walk away from the deal. We were told the pool would be ready in April, not looking like it at this point. It was a total joy working with Chris J in the Lennar mortgage ...

Lennar responded:
Good morning, Arthur. Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced with your new home. We understand how disappointing it can be to encounter issues with workmanship and cleanliness, especially on such an important day. We appreciate your positive feedback about working with Chris J in the Lennar mortgage department. Your concerns have been shared with upper management for review and to ensure a more timely resolution process moving forward. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt ...

Total Score 2

Quality 3

Trustworthiness 2

Value 4

Responsiveness 5

New home information and communication lacking

  • Michael L.
  • Verified HomeBuyer
  • March 13, 2025
  • Kissimmee, FL

No manual in home. Difficult to find info on HOA. Had to take photo of critical information rather than be given pdf. All stages key contacts were slow to respond, from mortgage to closing to home ownership handoff.

Lennar responded:
Good afternoon ...

Total Score 2

Quality 4

Trustworthiness 3

Value 4

Responsiveness 1

Lennar townhome Heber City, UT

  • Anonymous
  • Verified HomeBuyer
  • February 12, 2025
  • Heber City, UT

The repair crew is great but these are very basic townhomes with a lot that could be better. The home buying process was difficult at best and the finishes are low end for the price.

Lennar responded:
Good afternoon, and thank you for sharing your experience with us. We're sorry to hear that your home-buying process wasn't as smooth as expected and that the finishes didn't meet your expectations. If you would like to share details of your experience, please send us an email to CorporateCustomerCare@Lennar.com referencing this review. Your feedback is valuable to us and will help guide our efforts for future improvements. We hope to have the opportunity to provide you with a better experience moving forward. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 5

Ok

  • Anonymous
  • Verified HomeBuyer
  • February 08, 2025
  • Folsom, CA

Over all not great home buying experience. Customer service wasn’t great during purchase time. There was not much support in choosing option. Was rushed into everything. Home built is good but experience through out the process is very unfriendly. They just want to build home like factory and no respect or care for someone’s expectations and feelings who is spending 100s of thousands of dollars.

Lennar responded:
Good morning, Thank you for sharing your feedback with us. We are sorry to hear that you have not had a good experience with your home purchase. If you would like to share any further details, please send us an email to CorporateCustomerCare@Lennar.com so that we can review and assist.

Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 4

Trustworthiness 2

Value 4

Responsiveness 4

Could have been better all the way around.

  • Denise M.
  • Verified HomeBuyer
  • January 30, 2025
  • Dunnellon, FL

We love our home but the home buying process was arduous at best. We have now been in our home for 5 weeks and we are waiting for repairs from the initial FaceTime walk through. All of the things that were supposed to be fixed were not. I am not sure if it is a corporate issue or just the local office. We have reached out and have not been contacted back. There is clearly a disconnect from the sales to lending to closing process. We are still waiting for confirmation of funds distributed and we found out today that Lennar did not actually pay all of the 2025 hoa dues as promised (even ...

Lennar responded:
Good morning Denise, Thank you for sharing your experience with us. We sincerely apologize for the issues you have experienced with your home. We understand how frustrating it can be when promised fixes are not completed before closing and when issues persist even after moving in. If there are still outstanding warranty items that need attention, please email us with the details at CorporateCustomerCare@Lennar.com and reference this review so we can assist with the ...

Total Score 2

Quality 4

Trustworthiness 2

Value 5

Responsiveness 2

Disappointed!!

  • Irene N.
  • Verified HomeBuyer
  • January 20, 2025
  • San Antonio, TX

I purchased my home by the help of a virtual assistant (young eyes) and showed it was spacious, had a nice yard and the price range was good, but little did I know after moving, that this home was not meant for seniors/retirees due to the fact in order to replace the a/c filter you would need to pull down a step ladder, adjust it to secure it’s locked then climb up to the attic in order to replace the a/c filter. It’s just a matter of time before an accident occurs. There are drafts from the doors and windows, you can see the caulk is cracking by the walls of the kitchen counter. if I had ...

Lennar responded:
Thank you for bringing this to our attention. We're sorry to hear that you're disappointed with your new home due to not being able to see the layout in person. Please don't hesitate to reach out to your local customer care team If you have any warrantable items or questions, by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 3

Value 4

Responsiveness 5

Know what you ate getting

  • Wendy S.
  • Verified HomeBuyer
  • January 17, 2025
  • Daytona Beach, FL

Although Lennar is not a bad builder and i love the home the home buying process was poor. There were five different people I was to communicate with and it was confusing the purpose of each persons job. When I explained this they were not helpful and did not improve the process. Just said “you can call any of us.” But the truth was each person had a different job. Very confusing and frustrating. Once home was moved into and warranty issues were submitted many times the things I put in for couldn’t be fixed. Frustrating as a homeowner. Things that could have been told up front to avoid ...

Lennar responded:
Good morning Wendy, Thank you for sharing your experience with us. We sincerely apologize for the confusion and frustration you’ve experienced during your home-buying process, and for not setting proper expectations. We appreciate your feedback as it helps us improve our process and deliver a better home-buying experience. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker ...

Total Score 2

Quality 3

Trustworthiness 2

Value 3

Responsiveness 4

Unfortunate way to treat customers

  • Salvador H.
  • Verified HomeBuyer
  • January 16, 2025
  • Homestead, FL

We were excited to purchase our townhome and to get in on the first offering. We had a positive experience with our salesman and patiently waited several months as the finish date was delayed over and over again. Lennar’s fiscal year ends end of November. While we were on Thanksgiving weekend with our family, we were told that our CO was approved Thanksgiving day. (Nov28). Lennar’s sales manager forced us to close remotely Saturday the 30th. He threatened to find us in breach of contract if we didn’t. We spent our Thanksgiving holiday on the computer with a remote notary. It spoiled the ...

Lennar responded:
Good morning Salvador, and thank you for sharing your experience with us. We are sorry to hear your closing experience was not what you would have expected. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 3

Trustworthiness 2

Value 4

Responsiveness 3

Not Good

  • Keith F.
  • Verified HomeBuyer
  • December 27, 2024
  • Indianapolis, IN

My experience was not good.

Lennar responded:
Thank you for sharing your feedback with us. We are sorry to hear your experience was not good. If you would like to share more details of your experience, please email LennarNews@Lennar.com, referencing this review, so that we can follow up with you ...

Total Score 2

Quality 4

Trustworthiness 2

Value 5

Responsiveness 2

House is nice but the home buying process was a nightmare

  • Ebony W.
  • Verified HomeBuyer
  • December 26, 2024
  • San Antonio, FL

The house itself is nice and a good value for the money. The process of buying the house from the mortgage lender all the way through the celebration and acceptance had MUCH to be desired. Issues riddled throughout the entire process. Warranty claims had to be reopened because they were incorrectly denied. Several issues were found during the celebration walk and none of which were addressed before the home acceptance. The only person that kept their word through the entire process was the sales agent, Dennis. Even when I told him of some of the issues that I was having he jumped right in to ...

Lennar responded:
Good afternoon Ebony. Thank you for sharing your homebuying experience with us. We sincerely apologize for the issues you experienced. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 3

Trustworthiness 1

Value 5

Responsiveness 3

Just ok customer service

  • Anonymous
  • Verified HomeBuyer
  • December 19, 2024
  • Fresno, CA

Just ok customer service from the entire staff, terrible service from their Lennar Mortgage though. I used to trust Lennar a lot, this was my 5th prop with them and never had these issues of poor customer service and hidden fees in mortgage and delays but this time it was not worth it. I only give less stars because of customer service, their people interactions and Lennar mortgage. Value for money and quality of house is good and there are no hidden surprises in cost and delivery.

Lennar responded:
Good afternoon and thank you for your review. We are sorry to hear you had a less than satisfactory experience with mortgage and customer care. If there are any outstanding warranty issues you would like us to follow up on, please email the details of your concerns, referencing this review, to LennarNews@Lennar.com so we can assist ...

Total Score 2

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

New home from Lennar in Shellwood

  • Axel R.
  • Verified HomeBuyer
  • December 12, 2024
  • Little River, SC

Poor communication throughout entire process.

Lennar responded:
Good morning Axel, We are sorry to hear about the poor communication you experienced throughout your homebuying process. Moving forward, we hope we earn back your trust while we strive to offer you an improved Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures that your request is properly documented and prioritized for a quick resolution. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

Get a lot of home for the money, best per square foot rate.

  • Frank S.
  • Verified HomeBuyer
  • December 12, 2024
  • Punta Gorda, FL

Corners were cut in terms of building materials, electrical wiring incorrectly completed, low quality lighting & plumbing fixtures, lowest quality paint inside & out, low quality toilets seats, receptacle covers, lack of gutters around home, poor concrete finishing work on sidewalk, pavers chipped, pitted and scratched front door, kitchen cabinets not hung correctly, kitchen trim falling off, dirty HVAC unit, no real follow up from Lennar salesman other than the absolute necessary responses, landscaping bushes beat up, lack of exterior electrical receptacles, no garage floor drain or water, ...

Lennar responded:
Good morning Frank, Thank you for sharing your feedback. We are sorry to hear about issues with the materials and construction quality. We appreciate your patience and have shared your concerns with upper management for review and to ensure a more timely resolution process moving forward. Sincerely, Lennar Corporate Customer Care

Total Score 2

Quality 2

Trustworthiness 4

Value 3

Responsiveness 5

Disappointed

  • Thomas W.
  • Verified HomeBuyer
  • December 05, 2024
  • Marble Falls, TX

Upon final walk through house was not cleaned nor was it ready for the walk. Paint on all floors especially in carpeted areas. Multiple times said it was clean and wasn’t. Disappointed in finish out. Caulking looks like play dough was formed to fit. Marnina was excellent to work with Robert… not so much.

Lennar responded:
Good afternoon Thomas, Thank you for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like us to help you follow up on outstanding items, please send us details of your requests, referencing this review to LennarNews@Lennar.com, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 2

Trustworthiness 4

Value 3

Responsiveness 3

Homebuying experience

  • Dennis P.
  • Verified HomeBuyer
  • November 22, 2024
  • Lehigh Acres, FL

We had a miserable final walk-thru and we should not have closed without the issues being addressed. Quality of workmanship leaves a-lot to be desired. However, Nick the service rep addressed all of the issues in a timely manner and we are happy with our home.

Lennar responded:
Thank you Dennis for sharing your experience with us. We sincerely apologize that we did not meet your expectations as far as quality of workmanship. We appreciate your kind words about your Customer Care Rep, Nick. We hope that moving forward, we can provide you with nothing but positive experiences. For any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 5

Narrow Reviews by Area