Lennar Reviews

Overall rushed, sell sell sell.a lot of feeling of false caring.

From the buying of the house to moving in with so many issues the house looks nice on the outside but that’s it and even then I still have to fix things if I ever buy a new house again it will not be with Lennar

The road noise from w.lake bld. Should have been disclosed. This is a heavily traveled drag strip.the plastic fence does nothing for roads noise. I wouldn’t recommend anyone to purchase here. Also wasn’t disclosed that we don’t own the club house.

The Lennar team was really nice during the purchase process. It was too much electronic signing, not enough explanation of the entire process. At least with in person, paper signing of closing documents, important pages were explained. I got zero explanation of what I signed, no time to read through everything. About a month after I closed, I texted a member of the sales team and the reply I got was not very nice. The reply was, “this number is not a good contact number now.” It was a weekend day when I reached out to this person and I just feel like as a member of the Lennar team, this person should have helped me regardless and I was surprised by the reply. I feel like this person didn’t want to help me anymore after I closed on my house. The response time to get warranty work scheduled is kind of slow. After I put in my request, somebody contacted me right away. I ended up canceling a warranty work order because I was trying to set up everything on the same day, so I can only miss one day of work. I couldn’t wait for calls/ emails to schedule. It seems like more than a week went by when I heard from someone about the other items. ... More

Not happy my experience with Lennar Tittle I do not recommend to buy with Lennar bc his Tittle company had a bad practices. More than one moth waiting for my money to pay my cards. Still any clue how to pay HOA fees. Any information how to do many things,

This is the 3rd Lennar home we have purchased. The first two homes were well built, the purchase process was easy and the limited warranty work was done well. This time the process was much more stressful. First, we were not allowed to use our Realtor due to some rule that we had used a different one with Lennar in the past. This made the process much more difficult for us. Second strike was the inability of our sales person to respond to us. Once we signed the contract, we were dead to her. After the sale, the person who was supposed to be a liason would never answer calls and always send emails right as day was ending so we could never respond and get quick answers. To say the process up to move in was frustrating was an understatement. To male matters worse, Lennat asked to move up the close date. We could not do quite as early as they asked as the date didn't line up with our other closing. We did move up as much as possible. Yet when we got close closing, the home wasn't close to ready. Our inspection was rescheduled 3 times. The 2nd time we drove by the house on Saturday for a Monday inspection to see the house still had days of work to be done. Even when we did the inspection, appliances were not there, irrigation was not placed among other key things that should have been inspected. Due to the rushed nature of the build, we have had more warranty claims in one month than we did on two other homes combined. The overall feeling is the entire community is being built too fast for th3 team or without regard to quality. Lastly, we recently had to have our back fence removed to dig a sewer line. We were told it was just for when the excavator needed to turn. 10 minutes into job, the excavator had drove over the irrigation system and newly laid sod. Even after it was "capped" we still se water seeping into hoke they have been digging for over 2 weeks with no end in site. ... More

We had many issues closing the loan even when I had over 80% down. The issue was nobody within the multiple Lennar divisions (builder, title and loans) knew who owned getting the Spousal waiver signed off. As a result, my ex had to sign through a virtual notary 4 times. This caused delays in closing which cost me $100s in rescheduling fees not to mention that they had my $1M that should have been earning $150 a day in interest for almost 2 weeks. That is almost $1000 that I will never see. As for build quality, there are many design flaws that are having to get fixed: - pathways to side yards for trash can servicing - Strike plates are too short across the entire house and causing damage to the door trim - Solar panels have the wrong plaque causing delays to start using a service that we have paid for. All in all, I would not be surprised to see a class action suit as a result of these obvious builder related issues. ... More

I moved from out of state so I relied on my realtor and Lennar sales rep to assist me thru the process. There were some issues at walkthrough which were addressed by bldg mgr such as dead sod replacement before closing. I drove for 2 days to get to DE and upon arriving at the sales office to pick up my keys I was handed my keys by the sales agent. There was no welcoming feeling from her which I thought was odd. How about welcome to the community or welcome to Delaware. All she said was “I wonder when you were getting here”. Moving on, I got to the house and within 48 hrs my water was shut off. Again, every state does water a little different and I was in the middle of moving in. Lennar, how about knocking on my door to let me know that in Delaware you need to set up an acct with Artesian water. My daughter moved into her home and was told that she didn’t need to call. Some confusion there but again I called to have it turned back on. A week passed and I went to use the oven for the 1st time and flames shot out throughout the entire oven. Scary but immediately turned it off and called our customer care person Chris. He stopped by, made a phone call and had someone out to my house same day to install properly sized converter for oven. Chris was pleasant and helpful. Several weeks now passed and weeds were up to my knees. No grass was being cut until pics were taken on top of the grass becoming brown again. I was watering daily but between drought conditions and heat wave grass was struggling to take root. Fast forward to September and I have a lawn company out to see if they can fertilize/aerate/seed grass. Keeping fingers crossed that they can save the lawn. Meanwhile neighbors have made comments about my lawn. (Embarrassing). Moving forward, to late September and my water meter’s not recording the water usage. Called Artesian and they sent a technician out to see what was going on. Well, he told me that meter wasn’t working so he replaced but told me that the underground area where meter was installed was collapsing and that I need to contact builder to have that addressed. He thought maybe it was damaged during the grading process. I took pictures and emailed Chris again. He did respond and said that he’s not sure it’s a Lennar or HOA issue but wanted to see the pictures of the broken meter and ground so I sent them. So here we are. Next week will be 2 months. I am hoping that I made the right decision to purchase a Lennar home. Overall, I am staying positive and maybe Lennar will reach out and speak to me. ... More

Never again! EVERYTHING was purchased at the lowest grade. I'm waiting to see how long things last. No upgrades available? No gutters? Not painting the garage? The cheapest landscaping? No front doorknob lock? No ceiling fans? the cheapest can lights available, 2 already burned out. No keypad for the garage door? the garage door doesn't automatically close after a period of time? There are a lot of little things that added up. Everyone that I speak with is spending money to bring their house up to a level that this area deserves. The construction manager, Daniel, did a great job. that's the only reason for the 4-star ratings. He was responsive, and did what he could do to make the house presentable. ... More

Closing on the house was a stressful situation in itself. I've had several issues inside and outside of my house to include quality of craftsmanship and quality of material. My door frame has been split since before moving in but I could not see due to the builder painting over the split in the frame until recently due to opening/closing the door on a regular basis and the paint wearing off. The drainage in the yard has been an ongoing since I moved in.

The process of purchasing my home was a nightmare. Lennar is far to compartmentalized, there were something like 6 different points of contact depending on what you had a question or concern about, The salesperson was pushy and told me outright lies in attempts to expedite the process - "If you don't sign today, you risk losing the favorable interest rate" was a good one. When pressed with an answer to how much time I had to sign, he dodged the question and just moved on to other subjects. The guy came off like a sleazy used car salesman. Every one else involved in the process was pleasant enough, but it was obvious that one department didn't communicate with another. This was not the first home I purchased, I know the experience doesn't need to be this chaotic. I've been in my house for about 6 weeks now and it's been great. I've had to make a few claims on the home warranty (nothing major) but that department has been very responsive, professional and prompt with the repairs. Top notch after-care. There's nothing wrong with the house, but they clearly bought the most cost effective materials to build it. Corners were cut in the way that there are no screens in the windows. There's no doorbell. Absolutely everything is painted in that cheap chalk-white paint that stains if you look at it sideways. No option to have the builder install ceiling fans or upgrade at all. They put in a tankless water heater but no water softener. The doorknobs on exterior doors lock from the inside, but you can unlock them without a key from the outside (there are deadbolts)... nothing that's a deal breaker and you can take care of all of this yourself if you're handy, but it's pretty annoying. Bottom line is that the home is worth it if you don't mind a small yard. Grit your teeth and get through the nightmare purchase process. The mortgage rate Lennar offered was the reason I went with them. I got 4.25% when the national average was 7% or more. Today's housing market sucks but this aint a bad option. ... More

We were lead to believe that if we put a deposit down to hold the lot that when the house was actually framed we would be able to get our deposit back if we did not like the house. One week after we put the deposit down we had to pay an earnest money. If I would have seen the completed house before the earnest money, I would have had serious second thoughts. I also made it abundantly clear that I plans on paying cash, but was still hounded by Lennar Lending to go through the loan process. A total waste of time.

There is much to say about the home buyer process that I have learned and thanks to Lennar, that was possible, but not in the way you may think. Firstly, Lennar prices and financing sell their houses, not their warranty, not the customer services, not their knowledge, nor the company itself really. Since Lennar Mortgage, Builders, and Title are all "separate" companies, this allows them to give you the run around and waste time on inquiries and questions you may have. Or if something is wrong in a document, they will say its the other company when truly it's one company masquerading as 3 separate ones. They do this so that they can charge you whatever they want. In my case, the Lennar sales rep, his name was Trent M, told me my house is $3,000 less than the displayed price and told me I would get a fridge as well. Well surprise surprise, I didn't get a fridge and they would add that amount to my incentives at closing. Well the "other company", the builders add whatever building and other fees and what not to make up for that. So my building fee was over $3,000 and that is NOT suppose to be that high(after speaking to many people about this). So I didn't get a fridge for free nor did I save $3,000 on my house. These are lies and tactics given by Lennar Sales reps to get you to buy the house. Also, when scheduling my orientation for the house, I let the coordinator know 3 times to schedule my orientation in the afternoon since I work and it's easier to get off work in the afternoon, but even after telling Patrick M that twice, he still made it at 9 am. So clearly Lennar employees either don't listen, or they are so incompetent that they can't schedule something in the leisure time of the buyer. Not only this, but I inquired where my mailbox was since the keys did NOT have a mailbox tag and no one could tell me. My mortgage for the first month was almost late because Lennar employees and the people that sold that house, nor the builders have any idea which mailbox is yours. It was a stressful fiasco dealing with the 4 people I did to find out where is was. Only person I can say helped me the most was Alan A, who is the concercerge for Lennar. He was very helpful, actually knew information, and made attempts to help me. The house itself, so far, is great. Nothing has went wrong and the materials are solid. I am happy with that aspect of my purchase, just not how I got here. Overall, NOT happy with the buying process of Lennar, but realistically, all these building companies are money hungry blood suckers so I expect them all to have the same tactics, Lennar just had a slightly better price. Lennar, if you see this, I want a check for $3,000 back, you know where I live. ... More

I really had to advocate for my wife and myself throughout the whole process as so many balls were dropped during construction, contracting, and even turnover day. So many things had to be escalated to regional sales or regional construction members as the local folks just couldn’t close the loop on so many items. Don’t get me started on working with their financing either. I had to threaten to walk from the deal before they finally gave me final approval. They wanted to know every detail of my life, even what auto savings transfers of a few dollars were for. Really? I was literally told something along the lines of, “We do 77,000 of these a year, stuff is bound to fall through the cracks.” It was a good reminder right at the end that we truly were a number. Our keys didn’t even work right on turnover day so guess who was guided to file a warranty claim instead of actually having the vendor give us keys that worked for all the locks of the home. Already been doing work on the property and discovered so many corners were cut. Who hangs a horizontal fence beam with only one screw out of three to hold it in on each side. That’s just the tip of the iceberg. I look forward to many years of fixing all the issues we’ve already noticed and those yet to come. ... More

I know that the cost of homes is high these days (materials, labor, etc) but they should really hire more supervision as the trades are allowed to cut corners. And Lennar doesn’t even include medicine cabinets anymore. Linoleum, sandpaper carpet, and flat white paint are standard on an $880k home…very sad! We did NOT realize the cost to upgrade until after putting money down and we decided to move forward b/c we love the lot, location, and floor plan. I also do NOT recommend using Lennar mortgage…any incentives go to overpriced closing costs and options and they make you jump through a million hoops with documentation …SO stressful! ... More

My first contact with Lennar was not good. I was supposed to meet a representative at a model house, I arrived ands she was not there. I tried to contact her and she said she was sending someone to meet me. I left since she was deceptive about the whole thing. If it were not for the Real Estate agent I used, I would not have bought a house from them. Their customer service is worse than the DMV. IF you email a question, they do not respond. You have to blast email them and everyone else involved in the process to get a response. The house is not badly constructed, they will use the cheapest materials they have at hand, but at least the construction is sound. I have had one service request after the purchasing of the home and they responded in a fair time frame to resolve it. The purchasing of the house was the biggest disappointment, but the home itself is very decent. ... More

The company was unwilling to consider issues and minor changes during construction (we would have paid for) that resulted in significant costs to us, e.g. electrical outlet locations, pipe under drive to facilitate front grass irrigation, heat pump location (next to dining room window?), no warranty on window blinds, interior wall paint colors, house entry platforms to mitigate entrance into home with disability walkers, main entrance door lacking visibility of any human form on the entry porch, no counter or cabinetry in laundry room and fireplace installation tilted about half centimeter, no window sill treatment in 2nd level, and only one towel ring in master bath. ... More

Fast built but works are not neat. We got crooked attachment plugs, hole in front porch, no shower seal, paints that are already coming off, creaked doors. High ceiling is a plus but still hear people upstairs stomping and moving around so loudly. Thin walls, we can hear people walking upstairs next to our unit. Sales person, loan officers, and customer service are very professionals and answer to all our questions.

The process was very stressful. No one would answer even when deadlines were coming up. It was constant pressure to sign contracts. Felt forceful. We almost didn’t go through with purchase. The house is nice but cheaply made with lots of issues. Overall a 3/5 recommendation. Still working out issues after 2 months. Overall I am happy to be in a house but the process was a 0-1 star to obtain this house.

To Start was not happy with Lennar Mortgage, wished I had used a different company. The communication for closing was non existent. Nobody showed us anything on how to operate pool and other features like the ring camera etc. We had to hunt down our keys and garage door opener. the Sheet rock and walls were poorly done and a lot of the holes for lights and outlets were cut too big and one light above kitchen Island was buried and had to be found and cut out after. Overall communication was just not good. Talking to the neighbors they have had the exact same bad experience.

Lennar over promises and does not deliver. They rushed me through the process and promised things would be fixed BEFORE the closing. That did not happen.

My experience was ok. My home is wonderful. Even though it was delayed by water issues. My biggest complaint about my home buying experience is my lawn is horrible. The lawn was put in with no water and now it’s dead. By the time I’m finished getting it right I will have spent a ton of money for something that should have been done correctly to start by Lennar. An absolute travesty.

For the price range the builder is charging they did not deliver. AC unit is not large enough for house size. The materials used including light switches, carpet, windows, all millwork, shower fixtures, sink fixtures, dishwasher, stairs, toilets, garage door openers and cabinets are all mid to lower level materials, The landscaping that was used was clearly the cheapest plants and trees available. On the positive side the layout of the house is ideal and the size we were looking for. The customer service to request service during the warranty period has been fantastic. Prompt call backs and response to all issues thus far. The house also includes a Ring system which is nice for peace of mind. Bottom line is that the builder uses mid-level products at a higher cost to maximize their profit and capitalize on their opportunity in this market with so few homes being available. They however do not pass on many standout features in their homes. ... More

I did tell the sales agent that this would be a bad review. Seems that in order to save on the almighty dollar everything is done electronically. I insisted on a face to face with the loan officer and an in person closing. Had the face to face with the loan officer and brought all the documents for the loan. That did not work because he did not make copies of all the pages he needed. So had to send again. The concierge was supposed to keep me updated on the progress of the construction but did not. I found out by making regular trips. The house was not thoroughly cleaned when I moved in. I had to clean it, floors, countertops, garage. When my washer was installed and tested the water backed up in the drain. A service call was required and of course plumber could not get it fixed until next day. They had to tear out the wall to get to the trap and cut that out to find a stopper stuck in there, Of course, someone else had to come in to fix the wall. There was also a piece of insulation in the shower drain . Next found that some of the trim under the kitchen cabinets had not been installed. Another service call!. Also, have had so many people coming to my door trying to sell something. The fact that you try to do everything electronically eliminates buyers who are not comfortable or knowledgeable about technology. Someone needs to be in charge of a final review to make sure everything is functioning as it should before the final walkthrough. I would not recommend a Lennar home to anyone else after this experience. Yes the interest rate is good and the $6,000 CCA but that $6,000 goes eaten up by all your fees. ... More

No choices with the home was disappointing. Quality of work not great. Many warranty issues. Thank goodness the warranty team is exceptional.