Lennar Reviews

First I want to say I am more sad than anything. Throughout the whole process I had issues. I was not listened to and my voice was not heard. There were issues that never got resolved and they started treating me terrible when I would try to address the concerns. One of the sales people asked me how I had so much time to leave my work desk to come to the office when I stopped in to say hi and try to build back a relationship since so many things were going wrong. The beginning was great, during the selling process they were great. Except they wouldn't allow me to have my realtor since she didn't come with me the first time I met with them. Also, they told me a washer and dryer was not an option I could choose however, my neighbor was allowed to have them as an option. They charged me more from my home than others across the street on a more expensive lot (the lots I really wanted but couldn't afford when picking my home out) and they are larger homes. They charged me more for my home than the one right beside me which is a bigger model with same add-ons as mine. So I felt taken advantage of because I did not have a realtor to help me negotiate. During the building process there were issues that they said they would fix but they didn't. There were out right lies told to me. Their workers damaged some things in the home during the building process that were not fix but I was told they were. I was put under a lot of stress because they were refusing to replace damaged doors (damaged by their worker). They eventually said they replaced them all but they did not replace them all and it appears they only trimmed down the doors that are supposed to be new doors, the doors have pretty big gaps from the door frame. The concrete work had a lot of flaws that never got fixed even with being told multiple times they would have the concrete company come out and fix them. I was told during the selling process that I would a full tree line behind my home to block a main street and traffic. That was a big reason why I chose my lot instead of the more expensive ones across the street (without a street behind). When all of the landscaping on the common area was completed they left a large gap right behind my home. My home is the ONLY home with the large gap and they admitted on email that it was there but they are not going to do anything about it because they are done with landscaping that area and it was included in the original quote. So I guess Lennar cannot afford one more tree to keep their word to their homeowner. Again, more than anything I am sad. I started this journey out so happy and hopeful but Lennar made my experience so sad and disappointing! ... More

When Lennar contractor pour the foundation for our house they didn’t level the foundation foundation therefore when the flooring was put in there were low and high spots throughout the house. Even though they removed the flooring and removed Natalie’s it again but they could not get it right. Our furniture throughout the house are not level. The light switches in the bathrooms were installed behind the door when you walk in the dark you have to open the door all the way and look for the wall switch.

The overload of everything Lennar was a nightmare; new grass layed on hard clay; high fee for changing HOA over to me with never ending fee for 60 plus years and no one controlling the rules or bylaws. Get your hands on the HOA bylaws before you buy wish I had. I will not be here in 5 years.

First, the house number was incorrect. Completely different than the other homes on the street. House exterior paint was wrong. My wife had to point out both of these issues out to Lennar (they thought we were wrong until they looked further into it). Our dates for walk throughs were changed several times. Several repair issues that people were signing off as "ok". The icing on the cake was the day before close of escrow. Apparently Lennar wasn't and hadn't been very responsive to our lender/realtor (guess lennar is known for that). This led to us almost not closing on our due date. My wife and I ended up driving to Lennar's office in Fresno, which was a 2 hour drive, so that we could sign final paperwork and close the following day, otherwise we would have had to wait 3 to 4 days. ... More

We didn’t love the buying experience. We feel like we were just told what we want to hear when that’s not true. The painter spilled paint all over our drive way that still is there and supposedly will be fixed in the spring. The front porch was supposed to be fixed before we moved in as promised and it was not. A lot of cracks, the paint scratches so easily, wish they wouldn’t have put carpet in the dining room as now we have to remove it.

Your salesman had some misinterpretations. During walk thru the representative lied to me right in my face. I was pressured to close on home at the time water hadn't even been cut on and when it did there was a leak. I was still being pressured to close. Then my home had no shutters but was being pressured to close. Terrible experience and I wishi purchased with Lennar. Then after seeing some of the workmanship after moving in it's truly terrible.

There’s only so many repairs you can make with a cheaply made home…

Our experience purchasing a Lennar home was disappointing and frustrating. The sales and closing process lacked organization and clear communication. We were passed between multiple representatives who did not appear to be on the same page. Our primary realtor was frequently slow to respond, and on our scheduled move-in day he was extremely difficult to reach. We were informed he was assisting another family while we were actively moving into our home, which added unnecessary stress. Unfortunately, the home itself has also fallen short of expectations, especially given the price. Several features that should be standard were not included, such as ceiling fans, window blinds, a screen for the back door, and a shower door. The guest bathroom has black streaks in the tub and sink that are impossible to remove. Appliances advertised as brand new arrived with visible dents and marks prior to move-in. The exterior landscaping was poorly executed, with low-quality mulch placed without a liner, resulting in ongoing weed and insect issues. We will need to redo the landscaping ourselves. Additionally, the garage is undersized at 19x20 rather than the standard 20x20, which feels like another cost-cutting measure. Upon move-in, there was still red builder tape throughout the home, indicating unresolved issues. Overall, the quality, service, and attention to detail did not align with the premium prices Lennar charges. Based on our experience, we would not recommend buying a Lennar home. ... More

Regardless of the fact that this is a "production home", quality of workmanship should be MUCH better, no matter the cost

High pressure from sales. Had to push back to get time to read the many documents. That became a trend throughout the whole process. After the decisions were made it was revealed that the pressure and deadlines were made up. Assurances made were fast and loose. Not all of them panned out. Finance was a mixed bag. The loan officer was knowledgeable and responsive. One of his team members wasn’t handling our communication properly but she was replaced with a much better one upon request. We’re satisfied with the loan terms. The quality of the workmanship in the house is well below our expectations. Some things we were able to fix through warranty requests. Others, I’m afraid to even report for warranty work because I’m afraid they’re going to mess it up even worse. We and our close family are of the opinion that Lennar’s business model depends on getting properties sold before they’re finished. If people saw the finished product up front they wouldn’t buy. To conclude we went with Lennar because of their good reputation in the Houston area. We did not consider Stylecraft because of their bad reputation. According to my recent experience Lennar’s work is comparable to Stylecraft, possibly lower. My extended family is impressed, and not in a good way. ... More

Professional, inflexible, corporate, cold, impersonal.

Brand new house flooded due to faulty installed washer by the builder. A month has passed and still difficult trying to get help.

The Lennar team was very personable, but it’s clear they are overextended, with more work than they can reasonably manage. As the home neared completion, the contractor’s quality noticeably declined. The finish work was subpar, and it appears the focus was placed on quantity rather than quality.

Overall, construction choices feel slapped together with no fore-thought on the completed project. Lower quality trim shows areas that should have been sanded smooth prior to painting. Have had an issue in my yard since day one, and have been tossed between HOA and Lennar for resolution. I had high hopes for this next chapter in my life.

The homes are average build. The quality of the materials used are subpar. These homes are not forever homes. Please get a good home inspector and ensure Lennar addresses the issues found. The Lennar Mortgage Company is horrendous and just flat out terrible. They are very unorganized and the underwriters are incompetent. The delays to closing are purely on Lennar Mortgage. They do not compensate or accommodate for the delays. IF you decide to buy a Lennar home, just be ready to have a Full-time job going back and forth with them to close on your home.

Process started with Lennar website posting of house and not honoring price posted. Thank goodness hired my own inspector. Paint in outside drains (illegal in CA), HVAC pad uneven causing vibration and noise, hump in roof and separation of tiles.

Most of the salespeople were the WORST. I sent the same scanned documents over and over again but was repeatedly asked for them by various people in different states .One finance person emailed me every day for six days in a row asking me for documents that had been sent. He didn't respond to my texts or emails and finally admitted he never opened the files I had sent. The same happened with another rep in another state. My last name is 6 letters long, but it was REPEATEDLY misspelled in documents, even on the day I signed the final documents with the Notary. My SSN was entered incorrectly which explained why they insisted they couldn't get a credit report for me. I finally scanned the credit report and sent it to them myself. Even on the day I signed with the Notary, I was given the wrong amount of final payment that I had to send. My realtor had to intervene numerous times when I failed to receive responses from anyone regarding errors I found in documents. The left hand never knew what the right hand was doing. ... More

There was a site manager, everyone was calling him TK. He made me sign the pre-check list completion before the closing and verbally confirmed one of the issue with the patio door was fixed. I believed him,lol. When I checked it, it was not, I let him know he said he will take care of it by end of the day. But It was still not fixed. I had to request a warranty repair. On the other hand the warranty departman gentleman Gary was great. Good follow up, helpful. Also I would say that the quality of the building is average & below average as expected from mass builders. Oh no new home owner gift received also... lol ... More

Staff no friendly, no clear communication, craftsmanship not good.

We started our Lennar experience on a very positive note with Ty, the on-site sales representative. Everything went down hill from there. We were contacted via email by sooo many different Lennar representatives that we couldn’t keep track of who needed what and when. Every document required electronic signatures with no or very little explanation. Oliver, our loan officer was very good but the volume of paperwork was overwhelming. Moving on, our home celebration was anything but a celebration. The Lennar rep, Kendra, made what should have been a joyful day absolutely miserable. She has NO interpersonal skills and was focused on getting our celebration done ASAP. Instead of focusing on the positives she focused on what Lennar would not do to make our experience better. Since our closing the builder, Heath, has gone out of his way to avoid us while his associate Hayden, has been very helpful. Speaking of helpful I can’t say enough good things about Rob in the warranty department. Wow… he is great. Our water heater failed almost immediately, the plumbing pipes under the kitchen sink unnecessarily takes up the entire cabinet. We currently have an open warranty item on the HVAC which short cycles and makes a very loud harmonics noise. Our first water bill was $199.00 and we weren’t even living in the house yet, we suspect that Heath was watering our neighbors yard from our house. This month I turned off the outside faucets and our water bill is $42.00. The HOA is very slow responding to request for exterior changes. Ty intervened on our behalf and we suddenly got approved for a driveway extension. Bob ... More

Beautiful home but lacks the customer service and doesn't stand behind their words.

The home buying experience was not what I thought it should've been. I was underwhelmed by the whole process. The only solid experience was with the timeliness with showing of houses and response time from anything I needed with Lennar Sales Rep. Otherwise, the Lennar Mortgage team needs to be reviewed as well as Lennar Construction team. Lennar Mortgage and Escrow Title did not give my refund back in a timely matter and did not give it back in the method I noted from the start. The Team was not aligned and I let them know what they needed to get fixed. The workmanship of the house was very mediocre and could tell they just slapped the houses together with no pride in doing a great job. I also had a dead tree in my front yard and they closed the case without even doing the job. Not a very good start. I'm hoping its not a headache the whole time. Because at this time I would not recommend Lennar as a whole. ... More

The process wasn’t smooth. Closing delayed twice, zero celebration-just were given a snack cake and a goodbye after spending more than a half million dollars!

my experience purchasing my Lennar home has unfortunately not been the best. In particular with the workmanship and the broken promises. Very little has been done for my issues i pointed out during my walk-through Cody, the sales rep was quick and responsive so I don’t anything bad to say about him. He guided us through the process nicely. And helped us navigate our experience. That part of my experience was fine. However, my experience dealing with Lennar mortgage rep, Lee was one of the worst customer experiences. So much so, I went with another mortgage company even though Lennar had a better deal. because my experience was so bad I just didn’t want to work with him. My design studio appointments were great, and some of the follow-up. At my walkthrough I noted exposed nails, cracked master bedroom windows and large gaps in the seal in concrete in front of my home (among other issues). This was noted BEFORE I MOVED IN. These issues have not been addressed. I have injured myself on the exposed nails on stairway and the carpet in two rooms is separating from the floor. THIS WAS NOTED BEFORE MOVED IN. My master bedroom window has a crack and it has not been addressed. My solar is not working. It’s been 2 months. I’ve paid 30k for solar and nobody can help me get it working. Some county inspection wasn’t completed on the battery and I can’t get Lennar to help me get this. Even though this is something that should have been completed before I moved in. And while i have pleaded for help with these issues, they have not been addressed. I just wished I didn’t feel so cast aside when purchasing our first home with Lennar. ... More

The house was poorly done and amendments were not done after walk through as promised.