Lennar Reviews

The staff is great. The quality of work by the contractors on the finish work (paint, baseboards, alignments, etc) was not up to par!

For some minor issues, the General Contractor has been extremely responsive and quick to resolve. There are options that should be offered to decrease the cost of adding after the home is built. The six design items we wish that could have been completed during the build. 1. Insulated garage 2. laundry room sink 3. return line for tankless hot water. 4 Gas line to back yard for barbecue 5. power line to back yard for hot tub 6. outdoor water faucet accessible from front side of house. These are all items that are typically constructed behind the walls and require extra labor to remove and replace wallboard to add after home completion. Considering these new smart homes require a lot of technological savvy, it would be nice to have instruction manuals and additional training time allotted to take advantage of the features. It would have also been nice to know that the Amazon employee was going to set up the main control panel in the laundry room. We bought a couple items that comcast installers recommended that fortunately we were able to return when the Amazon employee informed us they were not necessary. Regarding quality, a couple key issues we requested resolution on... was to fix a significantly visible bow in the wall of the main family room, as well as a significant bow on the garage wall. There were other walls that could have been a bit more straight, but we decided not to be nit-picky. The sheetrockers should be more attentive to detail. ... More

The quality of homes are great but of course there is always some details that need to take care and the person in charge is not good like the person we have before (Jose)

Very nice home the problem my family had was after they were done building they left a slope of dirt and an uneven backyard so we have to pay to get the whole backyard leveled they failed to say that we wouldn’t have a backyard and that it’s an additional $3,000 to level it that is the cheapest we have found. So just keep that in mind.

Took a while and some personnel changes to get everything done, but it is all great now..

They build a great home but when it comes to finish work that tells everything it should be done perfect but the painters are sloppy and miss lot stuff and the people that put all hardware on doors and cabinets do not predrill wholes just run screws in which cause the stuff to crack and screw not hold I’ve done had to fix couple my cabinet doors cause when I opened them it just dropped cause the screw did not catch

I like my townhome very much. I feel like the checklist before closing was done quickly and issues were band-aided instead of fixed correctly. I think some of the minor finishes could have been upgraded (faucets, toilet lids, towel holders…all very inexpensive). I also don’t think the house was cleaned before I moved in. Overall, though, I really like it!

Surprised, I got approved.

Our overall experience was very good, there were some issues that were not appropriately resolved without a struggle and that is unfortunate. We really had to work hard to get Lennar to do the right thing with some Warranty repairs.

We had a great experience purchasing our first home with Lennar. We're very happy with the quality received. We had great interactions with every employee we worked with along the way.

The whole buying was just ok it’s after I bought my house that no one want to know me I had several issues spoke to many people in person none of them have been resolved very disappointed And because of this two other families that were interested in looking in here have now gone elsewhere

The process of the purchasing was not bad but a bit tedious. The family like the residence. On the negative side, there is no toilet paper holders, towels racks and medicine press installed in any of the bathrooms. Also in the master bedroom, the closet shelves broke. The sprinkler is not working. I will assume that spending money for a purchase this large, one should expect a better product. On the upside, the closet was fixed.

Lennar home is a good value for the money. Workmanship is decent. Some minor issues but no major complaints.

The buying process was great, very helpful staff, Rebecca is very knowledgeable and helpful, willing to take that extra step! Site management and their to new home owners could use some work. Follow up on issues can be slow or non existent and you feel like you’re a bother. A little TLC from the site manager would go a long way Also suggest with all the new building you have someone doing area clean up of trash at least occasionally. It’s really a mess with building materials and workers trash, food wrappers, water bottles.,,

I love kelly and lennar sales and their managers. They are the best in assisting customers. I had good deals for my last 3 houses. But Lennar mortgage is not customer friendly.

My experience with Lennar was a bit difficult because the person helping me was not bilingual. But those who processed my loan the communicated very well in Spanish except the real estate in Lennar . I’m happy with my new home and I hope I can enjoy it without not problems. Guillermo

This purchase experience is Lennar's second chance at earning our business. The sales experience on our first experience in Elburn, IL caused us to walk away. This second experience was better and enough to get our business. The home we chose has the space to suit our needs. The lot is good. We were able to choose some finishes, but the outside finishes were finalized, or so we thought. We were told that the brick was backordered, and what we were shown was more of a contrast between the siding that what we actually received on the build. When we were asked about the brick that was backordered, we were not given a choice and were told by the sales person that ("We will like what they choose anyway"). This irritated both of us. If we are asked for a choice, then that choice should be respected and delivered. The house was completed on time. The orientation was great. The guy did the orientation is stationed at the neighborhood in Hinckley. He did a great job. On closing day, the manager in charge of the neighborhood where we bought did a great job as well and has been responsive. The advice of both of them has been valuable. We appreciate it. The closing process irritated us. It took us 90 minutes to drive to the title company for a 30 minute closing. This was a waste of our valuable time when closings can be completed virtually. We cannot rate the responsiveness of issues as we have not had any yet (knock on wood). I did receive a threatening letter from Lennar regarding our mortgage in the mail. When I called, I was sent the threatening letter because there was a mistake in closing that affected the home warranty on the house. This angered me as we did not deserve the threatening letter in the first place. The woman who answered the phone attached to the number I was directed to call did not want to hear my dissatisfaction to the threatening letter sent to me because a mistake was made during the closing and quickly ended the call. As far as the house goes, so far so good. I wish the HVAC had a humidifier on it. I wish the windows came with blinds. The house is comfortable, and the space is packaged well. We are looking forward to getting our yard so we are not surrounded by mud. ... More

My experience buying from Lennar was mostly good. The team that assisted me was friendly and quite quick with the process. The house is spacious and beautiful, and it includes appliances such as air conditioning, a stove with an oven, a refrigerator, a dishwasher, a microwave, a water purifier, and an irrigation system for the outdoor plants. The construction materials feel cheap, although they look beautiful. Finally, my experience with Lennar's title company was quite bad. Overall, their service was good and friendly, but they made many mistakes and didn't prepare the documents as both parties had agreed from the beginning. My recommendation is that if you buy from Lennar, choose a different title company. These were the pros and cons I had in my specific experience; other people may have a different experience. ... More

I have had a very difficult time me window treatments the windows are all out of square. I had to return $5000. dollars worth of custom cut window treatments to Lowe’s due to the windows being out of square, and yes Lowe’s did do the measurements for the blinds. I am meeting with 2 more blind businesses this week, hopefully they can get the blinds made and installed. The back porch ceiling shakes so badly in the wind it sounds like it going to tear away and the outside vent on the stove hood flaps so loud in the wind. I called the project manager about all of these issues and he said everything was installed per the manufacturer plans and the issues are “normal”. Also I think the garage should have been finished in the price of the house. The DR Horton house I live in now had a finished garage, and window treatments installed in the building phase. The street behind the garage is not wide enough. If the across neighbors are parked in their driveway and we can’t use part of their driveway to get into ours we run over the grass. The Sod has issues all around the house, sunken places, spots that are bare. It is embarrassing for me to have these issues in a $500k dollar home. How can all of this be normal? The truth is that it is bad design and poor craftsmanship. I don’t live in the house, it’s a rental investment property and I’m frankly very concerned about complaints that may come and according to the project manager there’s nothing that can be done. The positives are that the home is beautiful and I love the porches. ... More

From the start, the builder was great to our requests. But I don’t know why there is a concierge! She did nothing really to help. The salesperson was okay and a little helpful. Some of the items we were promised did not happen as far as getting the home ready just prior to closing. Everything pretty much is online; not very personal. Like I said, the best person was the contractor in charge.

They should have meeting with new home owners quarterly to discuss issues they should provide directory where all essential &emergeny no s

We were pleased with the whole closing process - nothing too difficult. As we were moving in, little things needed attention. Refrigerator water line was not hooked up. After a few days, it was taken care of. The dishwasher rinse box was cracked and needed to be replaced. That was taken care of within a few days after the second repairman took care of it. Our first week here, we inquired about garbage cans and recycling bins. That still has not been resolved 3 weeks after asking for help. Our garage door opener was dangling. That was repaired within a day or two. We never received our HOA coupon/payment books, or any mail for that matter, and found out we were late with HOA payments and were charged late fees. Still don't know where the coupon books are. Four different apps for making payments is a bit much, but I'm sure we'll manage. Had a tough time getting ceiling fans installed and working with the light switches. We still have painter's tape on the master bathroom door - touch ups were not done yet even though it was reported a week or two ago. Lastly, our Internet is not set up yet. That should be taken care of this week. We are hoping to be living there by next weekend, but in my opinion, most of these things should have been done prior to us trying to move in. The follow - through with some of the office workers isn't very good. I'm sure, with this community in its early stages of development, there are many issues that need to be taken care of. I hope this review helps eleviate problems for future Calusa home owners. ... More

People from sales to walk -throughs were very nice. Within 1 month we’re seeing finishing work that is disappointing such as multiple caulking cracks that was used to fill in gaps around moldings in kitchen, bathrooms, up stairway, windows, around floors & doors. We saw some at pre walk- through that I guess fresh application of the same stuff was used; We’re making a list for our 1 year but will not want a repeat application that will end up the same. Bedroom carpet feels like no padding was used. Garage & storage room drywall taping & finishing job: - we’ve spent thousands & days of work making it look presentable. Selling disclosure has a “ yes” issue w/ no explanation in comments that we can’t get resolved for our records. ... More

Things are good. No major issues with our home. Our home is very nice!

My experience was okay with Lennar. My biggest let down with the buying process was the closing. I closed online but when I came to get the keys to my home no one was there to greet me or thank or congratulate me. They just handed me a dirty envelope with keys in it. Such a let down after making such a huge purchase and it being my first time. I did express my disappointment but no one seemed to care after the paperwork was signed. As far as the home itself, there have been a few issues. Not big issues, but being a brand new home I didn't expect this many issues one month into my new home. It is also a little tedious getting in contact with the right people to get repairs done. Especially if it's after hours. Most of the time they want to come during regular business hours which means I am also working so that makes it hard to coordinate. Other than those issues, everything else has been good. ... More