Lennar Reviews

There's been a few issues to pop up after move in. Party due to low quality materials. It's been two months of going back and forth trying to get the issue repaired.

My first purchase of a new Lennar home was excellent and I was excited for my second purchase of a Lennar home. This second experience with a new Lennar home has been nothing short of a nightmare.

I am very disappointed with my new townhome. LOTS of slipshod work and no attention to detail in making things look nice. LOTS of corners cut. I would not recommend Lennar Builders or my sales person. He never gave updates when he said he would and repeatedly would not return phone calls for weeks.

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Service after purchase was much better than during construction. The construction managers were absolutely terrible causing months of delays due to manager oversight on easy things. They promised us closing dates and continued to miss those dates causing us to have to delay selling Two homes and missing the height of the summer market. We then had to store our moving truck contents for 2 weeks costing us 6,000.00 in extra moving fees because they didn’t hit the closing date they assured us they would make. On a good note, we love the house and are pleased with the service the warranty team has provided. ... More

We were happy with how things were going until the last two weeks to close. The Lennar rep dropped the ball and made it stressful. The punchlist items were not completed until the morning we closed. We didn’t get the Welcome Home banner or rug rolled out made us feel like just a number. And lastly there still are no street lights and it gets dark at 5pm was told these would be hooked up 2 weeks ago.

Still am very unsettled about coming in to buy home that was advertised with a red slash through it and advertised as reduced price. Went in on last day unexpectedly when I got email on home sale. Went by address and walked around. I wanted it no matter what. I was told I had to pay full price and was given 2 different reasons that I can't remember why I could NOT have sale price advertised. One of those reasons was: I had to pay cash? So I had to pay full price. Why was my Representative paid commission on base price of home? I was told I had to purchase at full price. I need someone higher up to answer that honestly so I may understand clearly. Not from anyone in Sales Office. My Representative is working with another family and a different Agent in the office. They got the sale price advertised. It doesn't make sense. I don't know if all communities give you the home "CONSTRUCTION CLEAN" which means: paint splatters on floors, windows dirty inside and out, entire 2nd bath tub overed in overspray paint that took 2 hours to scrub off, wood dust in all drawers and cupboards and yard had several big pieces of metal, wood and trash at the corner of lot I am responsible to clean up. If I found 2 ladies eating lunch in my house that closed 5 days prior because they thought no one lived there. They looked like cleaning ladies? I have a huge list of things I am catching now that I am slowly moving in. They are kind and want to fix. My schedule is full. I will sit down next week and make my list of items that were all sloppy when completed. This is a BASIC HOUSE: Basic lower end carpet, lower end door stoppers, lower end bath tub, lower end washer hoses that are huge rubber ones instead of nicer metal hoses.They have called to help and see what my needs are. I appreciate that. I am finally going to address the items and see if they can be fixed. We will see. I will appreciate that when I make my final list next week of over 20 small issues I need to discuss. ... More

Too many bad examples of poor customer experience to list. Our Landscaping is a joke, The warranty system is awful to work with. I would not buy another home from Lennar if they gave it to me.

Lennar is big, too big to know what the customer experience is. There are many people involved, fancy cool names for Lennar teams. But getting responses for a person (rather than a system) is another thing altogether.

Sahil - Sales consultant is who you want when you buy a house. Eagle Mtg is not who you want to use when you buy a house. It was the worst experience that I have ever experienced buying a home.

Lennar was very responsive when I initially signed for the property and things changed afterwards. The workmanship is poor and cheaper products, lights, bathroom fixtures are used. The paint job is very poor. I have begun to have my Villa repainted. I would not recommend at this time.

I've been in my home of just about 6 weeks and just got the keys to my mailbox 2 weeks ago after much effort on my part. My grass is dying along the edge and more brown/ gray spots are developing. I don't have a light in the front of my house and it's very dark now and I'm at the very end. I'm still waiting

No cable. No lawn. No towel racks. Bad paint. Cut corners everywhere.

At first glance, the houses look great. However, lines are not straight, walls are crooked, door frames are cracking and the hardware is drilled and redrilled into place leaving loose screws and doors that won't stay shut. The electrical system is faulty, plug in a hair dryer, lose power in half the house (until you reset the breaker). Water pipes aren't buried, they're simply covered with mulch. I'm afraid to see what the future brings with the quality of this house. The process of buying the home should have been an indicator of how the quality of work would have been. Each step of the way, I had to jump through hoops for anything from "proving" why my company hired me to many other personal and intrusive questions that had no basis on my ability to pay for the home. The home was extremely dirty when we moved in and we were told, "That's just how it is when you move into a new house." I will say, that the warranty section has started fixing some issues, well see if it continues. ... More

The building manager and sales agent was very helpful and addressed our issues. The sales manager, Debra however was rude, unprofessional and combative to the point where I refused to have a conversation with at our final walkthrough. My daughter, who also recently bought a Lennar home was with my husband and I at the walk through. My daughter asked Debra a question about the home and Debra's response to her was "Who's buying this home, you or them?" She literally told my daughter and my realtor who was there she was not discussing any concerns with them. She was so unprofessional and rude and combative to the point I refused to have any further conversation with her. She also proceeded to tell me about the homes value and what is normal regarding cement and building procedures, which she wasn't credentialed to make any such determinations. Had it not been for the building manager, Filipe and Lennar's sales agent Gaye diverting us away from the sales manager and addressing our concerns , there is no doubt we would have walked away and purchased a house elsewhere! Debra should certainly not be in a position dealing with clients. ... More

Good house, but responses to any questions or concerns is bad. The customer's satisfaction is not the primary objective, but rather it is the selling of the house. After the house is sold, the response to any questions is even more bad.

Going through the loan application process was horrible. Very unfriendly to people without a realtor. Rude and not helpful or responsive to questions. Given no information on this community on how to handle utilities, HOA etc. Person doing the house walkthrough gave misinformation multiple times on how to do things. I was told by two different people that they get me a list of paint used on home, nothing. Overall it was not a good experience.

Lennar choose to use Rannai Tankless water heaters. what they also CHOOSE to do was NOT include a way to control it with out a service call. NOBODY knew anything about the heater. NOTHING. After many hours of extreme frustration over 3 days and disbelief this is actually happening, Ryan came thru after learning what to do to get it running again. This was unnecessary frustration if Lennar has spent the $155 to install a controller to the unit, so thanks for that time wasted. Heres a tip... TRAIN your folks about the products you put in your homes. NOBODY could answer tankless question until is became a problem... all ya needed to say was... we are too cheap to include a controller, you need to buy that yourself. Also, my garage door is dented, and it bugs me.... you build is better than expected.... so ya got that going for you, which is nice... ... More

Watch mortgage specifics to the end. Many bait and switch tactics. Follow up after closing us non existent.

Lennar rushed me into a home that wasn’t ready to be moved into. Everyday I see more and more things that should’ve been completed before I moved in. luckily I still have a year left to get things corrected, but it should’ve been ready to go before I closed. I’ll know not to purchase with Lennar again in the future

This review is meant to be a level-headed review for future potential buyers. I will say that the sales staff is amazing and very attentative! I have no issues with the sales team at all. My issue is based on the craftsmanship and the warranty department. CRAFTSMANSHIP: Okay so the structural is good and solid. They use 2x6 boards and did a good job. The issue lies within the finishing touches. Crappy concrete job done right before rain so it is very rough. Bad concrete cuts and major cracks already showing. The boards all around the house had Knicks and poor cuts. The inside of the home has bad cut outs for all sorts of stuff and looks like they just didn't care. Bangs and cracks in the doors, failure to paint items, bad cutouts and just a general feeling that they rushed everything and didn't care. If you buy, CHECK EVERYTHING. Do your walk through for as long as you need. They will pressure you to be done. Don't, take your time and find everything can before you have to deal with warranty. WARRANTY: Okay now the really bad news. Lennars warranty is nothing short of a joke. The representative for Johnstown farms couldn't be more useless. She will not be helpful and have an excuse for everything. BE WARNED. She is not there to help you. I can't believe Lennar wants to put their name on this and has such terrible warranty service. Also, get an independent inspector to help you identify issues. This will help your case when you inevitably have to deal with her. FINAL THOUGHTS: I will say structural is good, sales is great, but I will probably never buy another Lennar home. The warranty service mixed with the bad final craftsmanship is just not the home buying experience you're looking for when spending near half a million $ on a home. Look elsewhere. ... More

We love the floor plan of the house, general layout an functions. We love the neighborhood too which is why we bought Lennar. Aside from those the experience was painful and exhausting. The amount of quality control I had to do on their work is unreasonable. Rarely could they provide straightforward answers and if something wasn't right they didn't have a path to escalate issues. You have to go find executives to complain to yourself. The design and marketing teams are top notch. They get you in the door and so excited but when it comes to sales and building you realize delivering is not their focus. We had so many issues with that we were told or lead to believe we would be receiving in the house vs what was actually delivered. Often times they could not confirm many details for us. They build things saying this is what the plan calls for but you can't see the plan and that plan doesn't seem to have the other information you are trying to figure out. If you buy Lennar, pay for at least 3 independent inspections of your own. Document EVERYTHING, every conversation with them, issues you find and all concerns you have. Know that the next year after you move in you'll spend setting up appointments for trades to come back and fix things in the house which means you'll have to be home alot and you'll have to clean up after the trades alot. ... More

For the price I am paying I should not have issues with my new house.

No brusures and feature list were given to customers. The salesman just texts the information to your cell phone. They does not provide sliding screen door as it should. They rush to conduct the final walkthrough when the construction is still under going without water. The doors can not closed without forced pushing. During online closing, the customers do not received the contact list of the utility companies, schools and emergency response. They did not disclose the 1% builder fee upfront.

Have difficulties with the salesman.