Lennar Reviews

I wish I could turn back time and wait on my close. Make sure you have everything complete before you sign. If Dillon is your construction manager, leave completely, he is not only incompetent, he is rude and unresponsive.

Don’t close till all issues are resolved

any issue with the property takes too long to get fixed, there was a week with the elevator not working

No responsive to warranty repairs that I am still waiting on for over 4 months

The experience is fine till you have bought the house. Their customer service is non-existent and getting warranty service is a hassle. The workmanship is not great either, it is livable but not worth the price.

Expertise in timing was honored for my home, however, was not well informed when looking/buying~~all models were not shown to me in my price range when looking in Heritage Courtyards

Overall very disappointed in how the lennar staff handled issues that I encountered and I will likely not buy lennar again.

I could not have been more disappointed in the treatment we received and the number of fixes and repairs required for a BRAND NEW HOUSE. The Lennar Title Office was absolutely horrible we were lied to repeatedly, just terrible.

Pushed through the process by Salesperson like cattle at the “sale call”. Home incomplete, pushed to sign off on multiple incomplete items. Financing process tedious beyond acceptable. Only bright spot of the process is the Superintendent in charge of “punch out” process is apparently the only person in the Corporate machine that cares!

Since moving in there has been one issue after another with our home, as well as the surrounding neighbors. (and I'm talking about some BIG health and safety hazard issues). We have had people constantly in our home fixing issues since we moved in which has been frustrating. Many of the fixed items have been done very sloppy. Some of the issues we were told weren't under warranty, so we are already having to pay hundreds of dollars out of pocket for the extremely fast and sloppy work that is done with building these homes so quickly. Lennar uses the cheapest possible materials and the furnace installed isn't even suffice to heat half of our small home and so we can't use certain rooms when it's cold outside (and in Colorado it's cold for at least half of the year). More options would have also been appreciated with the home buying process as well, such as something as basic as a few different paint color options, or the option to have a bathtub. I am stuck with a yellow paint with modern style picks and it clashes. That is not a huge deal as I can repaint down the line but it would have been nice to have that option to avoid yet another cost. ... More

The finance department was discombobulated and frustrqting

Buyer beware and Buyer beware.

That you would like to make a pretty penny then actually try to work with the purchaser on what they really like and want

Get an understanding IN WRITING that Lennar will not schedule / force closing until the house is fully complete.

The sales and finance teams were great, however, the construction team was far from it. It appears that they were on a mission to build our home as quickly as possible without consideration to quality or the customer. We went into the house every week that it was under construction. When we saw things that weren’t right or could be better, we notified our sales rep. He passed our thoughts or concerns to the construction team. The answer always came back as “it’s built according to specifications”. They made no corrections. We did two walk-throughs; one about one week before the closing and the other on the day of closing. The preliminary was ok because we were pointing out issues that we could see. The final was a disaster. For example, when we turned on the faucets in each bathroom the water splashed onto the counter and floor. We told the construction manager that this was unacceptable. He replied, “It was built according to specifications. We would have to order all new bathroom countertops.” When we challenged the specifications, he replied, “We are not changing it. If you don’t want the house you will lose all of your deposits because it was built according to specifications.” About 90 minutes before our closing, he threatened us. This was not repaired; it’s still an issue. Additionally, the conversation went so long that we didn’t have enough time to do the full final walk-through. However, during what little bit that we could do, there found additional damage done prior to the final walk-through. They told us that the repairs weren’t their responsibility (they were only responsible for issues found in the preliminary walk-through) and that we would have to file warranty claims. We disputed that we had not closed and it wasn’t our house yet. They finally agreed to one of the repairs but it took about three months to get it done. There is so much more that we could write but we think you get the message. Overall, we believe this could have been a good building company at one time but they are so big now that they are fully focused on building as many houses as possible with complete disregard to the customer. We can say all of this with a clear conscience and without wondering “are we too picky” because all of our neighbors whose houses were built by Lennar had similar or worse experiences. ... More

We were passed from salesperson to salesperson, with pushy people and zero communication every step of the way, until there was money to be made. There are things that were never communicated, which we later had to deal with. Our salesperson was trying to get her name on our documents before a specific arbitrary date, so we had little time to review things, despite being legally allowed to do so. Very pushy and unapologetic. 2/10 would not recommend.

Completely disappointed. Especially with the yard! It's unusable! And we were told that it was a family friendly community, however, it's NOT! it's more for older people who don't have kids, as long as they don't want to use the back yards, as they are uneven so they're dangerousto walk on! We should have one assigned parking spot out front, but there's not enough parking for the owners and guests. Another thing is providing us with the cheapest possible appliances like the dishwasher... with that said, we were told everything is included, that was false. The refrigerator, washer and dryer was not included! A bunch of careless and thoughtlessness is what I noticed. There should have been lights in the closets, too. And the vent in the masters bathroom goes on automatically, it should also turn off automatically. ... More

House wasn't even finished during walk through Work is done cheaply Exceptions to close took 3 months to finish Bill with warranty would set up appointments you couldn't attend so work wouldn't get done Don't buy with Lennar

Lennar makes a beautiful home. I just wish i could enjoy it without the constant stress of things going wrong. From multiple leaks and cheap paint, to defective AC causing heat and high humidity. Uneven flooring, broken cabinets, half completed yard, plumbing was FULL of garbage that overflowed and flooded the first floor. The initial rep basically brushes things off and we had to call repeatedly to get things fixed. He was replaced and the new rep is far better. Now they fix things a lot faster but i just don't understand why there are so many things that need fixing in a new home. Things that should have been done right the first time. They rush to build the homes on a deadline while using the cheapest materials possible. They replaced a closet door with one that had mold. Seriously? I had to wait even longer for a third try. My neighbors actually had their house built missing an entire closet in the bedroom. How do you forget to build a closet in a bedroom? The AC wiring was incorrectly ran so they had to redo it along the side of the house as a giant eyesore. It's ridiculous. ... More

Overall the home buying experience is good it's once you move in when it gets a bit tricky. Lots of finger pointing when things done get done and financial misinformation was given prior to the close. The companies chosen to do work, like lawn maintenance are not customer service friendly and there is no little to no communication from our point of contact with the HOA.

Poor Workmanship/materials drown out the great customer service. Elina (sales agent) was fantastic, upfront, overly accommodating, and honest. However, I feel like I bought a used house and paid new house pricing. Simple things such as light switches not aligning, cracked/ damaged tile used, tile alignment causes overhangs. I could already see drywall screws through mud and paint, chipped light fixtures, terrible caulking jobs. The list goes on and on. I am not happy with my purchase, and I made this clear to Lennar in other surveys. I am hoping they redeem themselves in the 1 year fix. Do yourself a favor, if you buy Lennar, stay on top of them and do not sign until you have checked over everything. Do not trust that they will fix the items in your walk through blue tape session, actually inspect before signing off. Also a note about soundproofing, which I was warned it will not be soundproof. I hear my neighbor vacuum, and I hear them pull chairs out to sit down. I hear every footstep above my bedroom at night. Just be aware, that it's not much better than an apartment complex ... More

Was horrible and won’t ever buy another Lennar home

Although we closed on the expected closing date, the mortgage process could have been a lot smoother, poor communication. As a first time buyer I would say we love the house, only mishap was that we were expecting a step tray ceiling in the master bedroom and our home was built without, so again poor communication. Once moved in getting things repaired RIGHT has been nothing short of frustrating. The only thing I can add is that quality for the most part is above average however the drywall and painting is below average and getting these issues corrected is a pain. Needless to say I learned a lot in this process, mistakes I will watch out for on my next purchase. ... More

The team I worked with included people in San Antonio and in Austin. The only person that did their job on time and checked on us to make sure everything was ok was Thomas G. Everyone else didn’t know how or where to do their job correct. Starting off with the loan advisor who always had to ask a manager to do anything, then he never sent us our paper work for closing so when it was time to close and we were almost keys in hand that were like we need more money from y’all! Nope that’s not what this contract says, so they went and made a new one and had us waiting there! It was horrible! Then the quality of your home is subpar, all basic materials, they don’t provide full landscaping for sod so half of our yard is sod and the other is weeded grass that the city doesn’t come to cut (on their side of the fence), a lot of unsure attitudes dealing with Lennar. I gave two stars because I’m blessed to be able to even have a home, but their materials are cheap and their homes here in San Antonio aren’t meant to be forever homes just in the meantime homes unfortunately. ... More

It was our first home buying experience, and I was hoping to enjoy it. Overall they did ok, but the mortgage part with constant postpones and delays was frustrating. Moreover, the construction manager was very irresponsible and would not fix stuff that we noted during the walkthrough.