Lennar Reviews

House defect include: unfinished dry wall, recess not working and solar system still not working after many attempts to fix it. It had to take time off work to wait for contractors that do not show up. Just terrible.

Lennar team work is worst. Sales team , builder , lender , attorney all are pointing others not helping to buyer in right time. Lender and builder are not cooperative. Helpless. Overall experience is worst about Lennar team work. First name : MJ Eshwars.

Hi, my experience with Lenora. It was very fast. I moved in my house less than 30 days. I had to break my lease so I owe the apartments moving into the house. It was a lot of unexpected cost that I didn’t know about was not aware of and nobody told me about it I have been living in my House Two months and I still cannot get my water in my name because the house is not up to cold. It’s no communication. I have tried several people emails. Nobody’s complying.

Lennar homes are basic. Carpet, linoleum, paint are poor quality. Representatives provide assurance that if anything is wrong, they will take care of it, but when you enter a warranty claim they deny. Items that are clearly builder mistakes do not get fixed. All Lennar reps - Mortgage - Escrow - Builder tell you it is "not their job" to do something. Very poor service in all departments.

Slow response time to fixing multiple issues. Brand new home I feel like this is a fixer upper home. Bad flooring, moulding, caulking, cracking paint, silicone smears on countertops.

While the people that work at Lennar have been nice and ok to work with, the quality of the home simply is not there -- especially for the price. This is hands down the lowest quality home we have ever lived in despite it being the most expensive we have ever purchased. If there was a cheaper material to be purchased or a corner that could be cut, Lennar took it. Sadly we are not happy in our brand new home and do not recommend purchasing from Lennar.

Mtg experience was the worst! No customer service and unethical in information. Repairs that were recorded and noted during final walk have not been completed and has been a hassle to get completed.

Lennar is one of the largest homebuilders. I expected so much more from Lennar and our new home. Lennar tried to use the bully/gorilla approach to get us to sign paperwork (even inaccurate contract paperwork), and use all their services (Lennar Title, Lennar Escrow, Lennar Insurance, Lennar Design Center, Lennar Mortgage, etc.). For example, if you don't use both Lennar Escrow and Title, they jack up the price on Escrow fees to make it financially difficult not to use them. They offer incentives when you buy ($20K toward improvements) but then when you go to the design center to choose flooring, for example, the flooring is so outrageously expensive it consumes all the incentives (flooring thru their Design Center was quoted at $34K for approx 2100 sq ft of luxury vinyl plank. Better quality flooring from a commercial vendor was $15K. So the Lennar game is simple (if we give you $20K in incentives, then you end up paying $15K out of pocket anyway. But, then we would have used up our incentive money and still paid $15K). We went with a commercial flooring company, got significantly better flooring than what Lennar offered, paid $15K, and used the $20K incentive money to pay most of the cost for the solar system that we had to either purchase or lease (we live in CA and new homes must have solar). And speaking of solar, since we must have solar, Lennar does not allow you to choose your solar company. We had to use their contractor (which I believe Lennar is affiliated with or even owns a portion of Sunnova) and we had to pay $28K for a 4KW system. We just installed a very similar system on my daughter's house and we only paid $23K for that system. As a captive audience, I believe Lennar takes advantage of the customer. A specific example of bullying: Lennar could not complete construction and meet the original closing date of March 14, 2024. They pushed that out until April 24, 2024. However, they tried to get us to sign paperwork (and this went on for weeks as I kept pushing back) that stated the Buyer has requested a change in escrow closing date. I told them we did not request a change in escrow closing date, we will not sign. They insisted it wasn't a big deal, just a letter that needed signing. I asked why they were requesting we sign a document we both know is false. And we were repeatedly told not to worry, it was just a simple letter. After weeks of pushing back, we were finally told we didn't have to sign it since we had already moved in and we had paid cash!? If we didn't push back, Lennar would have had us sign a knowingly false document. We don't know why they were so adamant we sign but assume there must be a metric about how many homes close on time and they wanted it to appear they closed on time, but that we requested the delay. So careful with all legal documents and read them all and understand them. Looking at Customer Care and Customer Service, the quality of the homes Lennar builds could be questioned. We understand a home has a lot of materials and parts, and requires a lot of labor; however, that doesn't mean the house should not be in tip top shape when we are to move in. You wouldn't drive a car off a lot if the paint was uneven, the doors didn't close fully and latch, the interior had scratches, and/or if the car was really dirty. Lennar did not do a good job of cleaning our home prior to them "forcing" us to close escrow. Carpeting had stains (grease and what appeared to some blood), cabinets had scuffs, countertops had scuffs, fiberglass tub had nicks and scratches, walls were painted unevenly due to some areas not even having 1 full coat covering texture, shower tile floor had been walked on with dirty boots and grout not protected so it was very dirty, exterior paint was not applied well and in many areas bare wood was still visible, not all cabinetry was squared up and the dishwasher nook was too small for the dishwasher door to open properly, and there are many more issues on our list. Perhaps the worst part about this is now that we are moved in and have no leverage like we did before closing, repairs are hard to get done, we must be home for 4-hour windows of time (that is what Lennar contractors give you), and now in many cases, they come out do work, mess other stuff up, and then must come back. They are not all careful when working in your new home. Hooking up our ice cube maker line (because the installer forget to do that) resulted in the refrigerator having to be pulled out. While pulling out by manhandling, our new cabinets were chipped and the wood cabinet trim was forced out of alignment. When flushed, our toilet water line made a banging noise. To remedy that, an anti-hammer device was installed on the toilet tank line where the line comes out of the wall. Now we have this unsightly device in our bathroom (if the lines in the wall were strapped or secured properly, this would not have been an issue). There are many more issues being worked on. It would be better quality to just do it right the first time (and not cut corners hoping the buyer will not notice, or won't care, or will just get beaten down with all the time wasted waiting around for repair people to show up). Put plastic protection on fiberglass tubs, cover the countertops with rosin paper or plastic, cover floor grout with paper, apply 2 solid coats of paint, don't shove a dishwasher in a cabinet slightly too small to fit the dishwasher, do a thorough house cleaning before closing, and don't make your customers have to pay for an inspector or do their own exhaustive inspection for something that is your responsibility. As a Lennar employee, think about the car analogy and if you would be happy seeing that new car with cosmetic and functional shortcomings? So don't treat us that way. And respect our time as if it were as valuable as yours. By not having the house 100% ready for move in, that forces us as your customers to have to dedicate hours and hours of our time waiting!! ... More

My experience with buying this house was not great. The company's promotions didn't benefit me, and they kept taking things away from the house, blaming it on costs. The customer service was poor, and they were mostly unavailable except through text. I'm not satisfied with the experience, and I'm unlikely to buy from this builder again or recommend them.

These homes are not tailored to buyers, just to sell, if you expect that they will make even small changes to layout, color or anything for you, to the home, then you would need to go through a different builder, because they don't do that here, my experience is not a good one, so I will not recommend to others.

Not a great experience.. no attention to details.. promise they would fix things when we went to closing on the way back nothing was done.. we owned a west bay home and a GL home and this was the worst ..

I would never buy a house from Lennar again! Lennar cut every corner possible to increase their profit. My townhome in the Estuaries in Huntsville is missing drywall in a closet, paint is peeling from the walls, and they didn't install crown molding or kitchen pendent lights to cut costs even though they used pictures with crown molding and lights in the advertisement. Multiple cabinets are broken by what looks like someone standing on the edge of the cabinet. My neighbor's shower had mortar or concrete poured down the drain by the builder and had to have his entire shower plumbing jackhammered to break up the concrete. I wish I could upload pictures for everyone to see the poor quality! ... More

Within a week my house has nail pop, cracks in the walls and don’t get me on the easy to stain flat paint they use. You fall in love with the model they show you and then they decide to tweek little things like 4 led lights in the dining room instead of the one so I can put a chandelier like I thought I could. I thought I was getting a decent size laundry room and the darn room can barely fit my washer and dryer. Not mulch for decor, just cheep pine needles. The house probably costs a little over 100,000 to build and we paid 445,000 for it. Worse thing is, is that they make is so after 30 days you cannot back out of buying the house. So when when you walk into a completely different home than what you thought you purchased, ain’t crap you can do. Go buy a KB home.. they are way more upfront and genuinely want you to be happy when you purchase your new home. ... More

I was pushed to close when the house was not finished and ready for closing just because Lennars only priority is to meet their monthly sales numbers, not client satisfaction, service and quality. There were multiple unfinished things in the house … the punch list at walkthrough had over fifty items that needed to be done or fixed. Then as soon as we closed and Lennar got paid in full there were no responses or support to get things fixed. Multiple emails and visits to the sales center to try to get any attention. It has been 2 months from closing and not all things are done or fixed to satisfaction. Terrible experience and quality in closing. I would reconsider buying from Lennar if I had to do it all over again ... More

Lennar has cut costs on so many fronts, as cheap as failing to give garage door opener keypad. Windows Sil, cap/trim for half wall, opener for third car garage, window in the stair area, cover for patio, retaining wall for slopy backyard, soft close for the kitchen cabinet doors & drawers are all missing. The quality of workmanship & materials is very poor. Response to issues takes months!

Day one I was promised Lennar would over communicate during the process however it was quite the opposite. It took me contacting every VP in Lennar to get responses from my salesperson and community rep. Once I finally got answers to questions, I would get the standard response of “I can’t answer that because so and so handles that.” When I arrived for my final walk through the cleaning team was still there so we worked around them. I will say the one person who did meet my expectations was the Lennar Mortgage team. If customer service is the name of the game in home buying, Lennar might need to reassess its values and training to ensure all members of their teams understand what it means to work for and represent the Lennar brand. ... More

The experience has been an experience you do not want as a homeowner. It started with discouraging you from having a Realtor and getting a Lawyer. Get your home inspected as there are many flaws and some areas not completed to standards. You must take your time during the initial inspection of your home to include the outside landscaping area. I had dead trees and when request of replacement was done Lennar stated that landscaping is not included. Ensure your irrigation system works!!! Tiles in the home chipped and cracked not replaceable by the warranty, do not understand this!!! Check your electrical outlets. Last minute planted grass in the back of house was in horrible condition!!! Crown mouldings inconsistent with incomplete pieces in some areas in the house. Caulking not completed in bathroom areas!!! No peep hole on door!!! Ring doorbell didn’t work and I had to replace it on my own!!! Check that Ring light is spinning for set up. Check cabinets as some are misaligned and screws not completely screwed in, you can see gaps in the kitchen cabinets doors. Bricks pavers were loosed and cracked outside!!! Cracked tiles on roof!!! There are too many things to list as we have been discovering them after moving in!!! Just take your time when inspecting the home!!! ... More

The model home and things in it are much different than the final products or things added to the different homesites. Finish is terrible, materials are cheaper than cheap. It feels like we need to renovate even though it's a new house.... the smallest toilets and appliances.

Had a terrible communication with loan process and now having a terrible time getting issues under warranty taken care of.

Lennar tries to build the homes too fast so this affects the quality of the workmanship. Creates a lot of warranty issues and rework. I have the worst ceiling I have ever seen with drywall issues. Once you close on the house they forget about you and take forever to finish uncompleted items. You become a low priority and they move on to building other houses. Very frustrating. Have to keep calling and keep getting put off with excuses. Construction managers only care about finishing the house and moving on to the next one. Why do they rush the closing when the house is not finished.

We have been dealing with all type of situations in this house. From poor materials to inefficient service to solve the issues. We have been calling and asking for the issues to be resolved over and over without any success. It’s been 2 month were the house can’t be rented and we are at revenue loss. Without counting the several expenses we have incur since we don’t live in USA.

Homeowners are doing their part of maintaining their properties. However, LANNAR is lacking on their part. Overgrown grass and weed make it difficult to use the sidewalks. In addition, to getting bit by animals or reptiles in the Overgrown grass and crap grass.

So, there were multiple cracks on the masonry of our Lanai, it was hard to ignore. The construction manager kept saying it was within code. We had to put up quite the fuss, including consulting a lawyer to get them to fix the cracked Lanai on our supposed new house. Since moving in, one of our house numbers fell off. 3 out of the 4 house numbers were glued on instead of being nailed down. It's still not fixed. First, we needed to put in a service request online. Then we had to set up a virtual appointment to show them the issue ( only available during weekdays during work hours mind you) and then will need to schedule the actual appointment to get the work done. So yeah, they don't make it easy to get help to fix their mistakes. ... More

The whole Lennar team was bad and was not responsive to any of our problems all the materials they use are cheap it’s problem after problem

Lennar rushed to close on the property. They scheduled 5 walk throughs at the same time with the same person. Units were lacking appliances, closet doors, garage doors and garage floor coating. The fit and finish represents a rushed build. It’s a month and a half later and unit is not complete.