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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21793 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

21793 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Derrick

  • Derrick C.
  • Verified HomeBuyer
  • May 21, 2025
  • Surprise, AZ

The experience will be very memorable from the sales ageny Max. To my realtor Ms. Clark. The home is beatuiful. I only hope in the next two years, I can buy a second Lanner home.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Best Experience

  • Maria D.
  • Verified HomeBuyer
  • May 21, 2025
  • Hemet, CA

This was the first time purchasing a home through Lennar, I've purchased about 6 homes in my lifetime, must say Lennar has topped them all. From the young lady in the office to the title/closing folks, everyone was top notch, they know their job, very polite, patient, and considerate. Additionally, they offer so many amenities to their homes, nicely built, and very much up-to-date with the latest technology. They worked diligently to close the loan, I've never closed on a loan from day 1 to finish in 30 days. The loan was fully funded in 30 days. If I ever purchase again, it will be ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Perfect build for us.

  • Steven M.
  • Verified HomeBuyer
  • May 21, 2025
  • Loxahatchee, FL

We’re thrilled to share that we’ve found our dream home! It’s a stunning 3-2 bedroom home with a spacious outdoor living area. The community is peaceful and quiet, and the sunset views are breathtaking. It’s the perfect location for our family. We’re so excited to meet our new neighbors and start this new chapter of our lives. This home is truly a dream come true, and we’re incredibly grateful to our real estate agent for finding us this incredible place. From swimming pools that look like you’re on a beach resort in Bora Bora to outdoor barbecues and fitness centers, there’s something for ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great First Time Home, Communication was Ok

  • Anonymous
  • Verified HomeBuyer
  • May 21, 2025
  • Spartanburg, SC

Overall the buying experience hasn’t been terrible. The house is nice and the process was fairly smooth. I’ve been a little disappointed with the communication though. Trying to find the right person to get answers from for certain questions has been challenging. Sometimes I didn't even get a reply at all. When I did finally get the right person to help me, they did help me to the best of their ability. Overall it’s been a good experience, but there are definitely some areas of communication with Lennar that could have been better.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Max

  • Maxis 1.
  • Verified HomeBuyer
  • May 21, 2025
  • Carson City, NV

Great building, Straight walls Good flooring, Excellent response to maint issues

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good, Quick Process

  • Kevin W.
  • Verified HomeBuyer
  • May 21, 2025
  • Surprise, AZ

We had bought a new build, but pre-built Woodstock model home and have been very happy with it. The process for going through approval and closing was very fast (almost too fast to get ready for the move). We love our new home and only had less then a handful of minor, minor issues to address and Jamie with the Warranty Dept. and Kamryn with Compliance Dept. are fantastic to work with. Very responsive, knowledgable, and caring that the issue's are addressed. We were happy with the process and very happy coming up on two months in our new house

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Little Things Add Up To Big Problems

  • Anonymous
  • Verified HomeBuyer
  • May 21, 2025
  • Princeton, TX

Be sure to check things like cabinet & drawer spacing. Can't open drawers if you add handles because they're too close together. Not covered by warranty to fix after the fact, so you're stuck. Spacing in carpet pad which causes issues with trip hazards in carpeting. Did not include patio pad in backyard nor a level area for trash bins. Have to jump through hoops with HOA to get those things added.

Total Score 5


Quality 2

Trustworthiness 4

Responsiveness 5

Lennar, and their 3rd party contractors

  • Edward D.
  • Verified HomeBuyer
  • May 21, 2025
  • Parrish, FL

When I request anything from Lennar, they are very responsive. When requesting something from third parties, like Edmonson, they are not as responsive. This was a first time contacting Edmonson, so they get a mulligan. But when you leave a message and a call back number, and no one calls back, that's a problem.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 5

Integrity with builder and sales team.

  • Anonymous
  • Verified HomeBuyer
  • May 21, 2025
  • Queen Creek, AZ

All was well. The home design and floor plan are perfect for our modern family. Sales team was wonderful. I’ve only had minor issues and have found that the builder’s rep is apparently too busy and some are addressed timely and some are ignored, luckily all are truly minor (and not related to construction) and I fix myself, but he should have. Lennar financing and incentives were the best offered at the time and made ownership possible. However, the Lennar Lender was a chaotic, lengthy, and untimely situation that ultimately resolved in my favor and I was approved for a VA mortgage and we ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Fabricio

  • Fabricio F.
  • Verified HomeBuyer
  • May 21, 2025
  • Ocala, FL

Foi uma ótima experiência negociar com a Lennar, respeitou o prazo do banco.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quality

  • Charles P.
  • Verified HomeBuyer
  • May 21, 2025
  • Land O' Lakes, FL

Customer service has been excellent so far, and the walkthroughs with the builder representatives were extremely helpful. The level of some items are low grade and it would have been nice to be able to upgrade. For instance, the cabinets are cheap and don’t even have soft close hinges and drawer slides. The washer and dryer must be the most basic models and are very loud. The blown-in insulation in the attic appears to possibly be lacking. There is none over the garage. The darker color of the garage doors are nice, but they soak up heat from the Sun and turn the garage into an oven. The ...

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Don't finance with Lennar

  • David L.
  • Verified HomeBuyer
  • May 21, 2025
  • Phoenix, AZ

Lennar mortgage was one of the worst experiences ever. My family was lied to and told so much incorrect information. We were told we had to pay 60k in taxes that we actually didn't even have to pay. We ended up using NFM lending and had a much better experience.

Lennar responded:
Good morning David, and thank you for taking the time to share your experience. We are very sorry to hear about your experience. We truly value your feedback. Moving forward, we hope we can earn back your trust as you enjoy the journey of homeownership. Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 3

Trustworthiness 2

Responsiveness 2

Salesperson decision

  • Deborah R.
  • Verified HomeBuyer
  • May 21, 2025
  • San Antonio, FL

All in all our experience was not too bad was very disappointed that the sales person did not tell us of another property same model that was available because she didn’t think we’d want to be on a corner lot. I only found out because I looked at the on line map on the availability and noticed that there was a corner unit available for less than what we were going to pay!

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 5

Value paid for the house is too much as compared to quality of materials used in the house

  • Ozair A.
  • Verified HomeBuyer
  • May 21, 2025
  • Richmond, TX

The amount paid of the house is too much as compared to quality of materials used in the house. False information provided that Lennar don't install blinds for windows and gutter line. I have checked other houses build in the same area with lennar builder and they all have blinds and gutter line. Builder don't response to the email after they sale you the house. Lots of space was wasted in building the house like big bathroom and no store closed provided

Lennar responded:
Good afternoon Ozair, Thank you for your feedback. We're sorry to hear that the value of your home didn’t meet your expectations. Moving forward, we hope to earn back your trust as a homeowner and deliver the experience you expected. If there are any outstanding warrantable items, please submit a warranty service request through your Lennar account. Submitting a request through your account allows for proper documentation and helps ensure a prompt and thorough response from our team.
Sincerely, Lennar Corporate Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Very bad communication and lengthy warranty claims

  • John G.
  • Verified HomeBuyer
  • May 21, 2025
  • Elmendorf, TX

I got sold a pretty affordable home. I had to put in a warranty claim to fix the floors and it’s been almost two months as of writing this review and it’s still not done. I’ve attempted to get a hold of people from Lennar all the way up to the CEO and have had little to no communication. They closed the warranty ticket over a month ago while I’m still waiting on a flooring company to come and rip out all the LVP flooring and replace it. I will never suggest someone buy a Lennar home at this point and highly discourage doing so if you can help it. No one has reached out to attempt to make ...

Lennar responded:
Good morning John. Thank you for bringing this to our attention through your review. We're sorry your experience didn’t meet the standard we strive for. If there are concerns you'd like us to follow up on, please email us at CorporateCustomerCare@Lennar.com. Including your review and additional details will help us understand where you're coming from and how we can assist.
Sincerely,
Lennar Corporate Customer Care

Total Score 1


Quality 2

Trustworthiness 2

Responsiveness 1

Rocco

  • Rocco R.
  • Verified HomeBuyer
  • May 21, 2025
  • Estero, FL

The after care is awful and when we go to sales office if you do not find your representative that sold home they walk away with zero direction

Lennar responded:
Good afternoon Rocco, Thank you for sharing this review. We're sorry to hear your experience didn’t meet expectations. If there are any unresolved concerns, we encourage you to email us at CorporateCustomerCare@Lennar.com. Please include details and reference your review so we can better understand your situation and follow up accordingly.
Sincerely,
Lennar Corporate Customer Care

Total Score 2


Quality 4

Trustworthiness 1

Responsiveness 1

I had a great consultant, the overall experience was amazing!

  • Jahmell R.
  • Verified HomeBuyer
  • May 21, 2025
  • Gaston, SC

I would choose Lennar 1000 times compared to any other builder again and again! Trust Lennar whenever you want to become a homeowner.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Brenda

  • Anonymous
  • Verified HomeBuyer
  • May 21, 2025
  • Smyrna, DE

I love everything about this house it's on one floor I don't have to climb no steps I just love it

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Minor issues

  • William B.
  • Verified HomeBuyer
  • May 21, 2025
  • Punta Gorda, FL

The Lennar team we’re excellent a quick video call logged the problem the team was out the next day to fix it. First class service which is unusual in today’s world.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 5

Just saying

  • Tamara H.
  • Verified HomeBuyer
  • May 21, 2025
  • Princeton, TX

Everything was great except the sales rep Bryan. He doesn't return calls very unprofessional. He was the only downside of the process. He was not there when I closed they had to call someone else to give me my keys which took an hour. It is once he received my deposit he turns cold. Even when I first applied he didn't return calls to follow up. Thankful for the loan officer and others but the sales staff should be replaced. I would not recommend anyone to purchase based on his professionalism but everything was great

Lennar responded:
Good afternoon Tamara, We appreciate you taking the time to leave a review, even though we’re disappointed to hear we didn’t deliver the homebuying experience you deserved. At the same time, we’re truly glad to hear that you’re happy with your new home — that means a great deal to us. We hope you create many beautiful memories there for years to come. If there’s anything more we can do to support you or follow up on, please don’t hesitate to reach out to us at CorporateCustomerCare@Lennar.com.

Sincerely,
Lennar Corporate Customer Care

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 3

New Home

  • Thomas C.
  • Verified HomeBuyer
  • May 21, 2025
  • Murfreesboro, TN

Overall, we welcomed the new home with a lot of expectations. Being an older couple we were disappointed that there were no grab bars in the showers. The refrigerator is producing ice/frost in the top drawer of the freezer section. The lighting in the bathrooms is poor for shaving of putting on make-up. The lights are behind you. The bedrooms/offices have one light and no fans.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Villa Purchase

  • Marc G.
  • Verified HomeBuyer
  • May 21, 2025
  • Parrish, FL

We really didn't feel like Lennar cared about our needs during the closing process. It was all about the close on the date they chose. No flexibility at all.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 4

Their incentives as closing costs are scam

  • Rajat K.
  • Verified HomeBuyer
  • May 21, 2025
  • Inwood, WV

They give you closing cost assistance of 10k is fraud and scam . They force you to use their closing company , their lender and they collect hefty fees. Effectively taking back significant chunk of closing cost.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 1

Good buying experience. Poor construction quality.

  • Gopi R.
  • Verified HomeBuyer
  • May 21, 2025
  • Folsom, CA

Buying and home closing experience was good. After we moved in, paint from several doors started to peel off within days. Front lawn irrigation was not programmed properly. Lawn dried up by the time we noticed.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 4

Lennar tried hard and succeeded in giving us a smooth, relatively problem-free experience

  • Anonymous
  • Verified HomeBuyer
  • May 20, 2025
  • Henderson, NV

Lennar has many great people that are assigned to help you with the various aspects of your home purchase and closing. All are specialists and quite qualified. Many greatly exceeded expectations. If there is something we needed to come up with to improve the experience for us, it would be to give the purchasers a better up-front idea of the ton of paperwork that comes at you fast and furious. Maybe a chronological list of tasks that must be completed, with deadlines and assigned professionals to deal with for each item. It got a bit confusing and overwhelming for us in the beginning. We ...

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

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