Lennar Reviews

I have had granite in 3 other homes and never had to seal it right after purchase. Home Depot gives a 15 year warranty on their granite purchases for kitchens and bathrooms. After I moved in I started to get stains on my granite in the kitchen and bathroom and that is when I found out I had to seal it. They have a full page disclosure in the thick purchase contract that covers them that they are not responsible for stains in granite. Very convenient. I put a sack of oranges on the granite and one leaked and now I have a huge stain on may brand new counter. I called a professional grout sealer company and they would not take the job as they said they can not guarantee on this type of poor granite. Lennar then sent someone out who said they can't do anything about it and said that was all they could do. After I pushed back. I understand they are sending someone out after the lock in place is over. My concern is why use such bad material in such an important location as kitchen and bathroom and why was I not warned upfront when I picked it out so I would have at least had a chance to pick something else out. So my brand new kitchen has a big old stain on my granite which to me only means they use substandard materials. ... More

Not enthusiastic when fixing issues presented by buyer.

Overall Lennar is a great company to work with. The staff that they have are very nice, great to work with and very responsive to issues. The area that is lacking is the details of the work. After moving in I realized that there are window frames that the nail marks that were covered with sparkle were never wiped/sanded down so there are just clay clumps all over the window frames. Also, we had 3 different water issues (dishwasher base cracked=water in basement, washing machine hose not tightened= water behind washing machine and on bathroom floor, cracked ceiling vent= water all over floor of bathroom during rain. Another issues is several nails sticking out of the carpet on the stairs. While these issues were definitely disheartening, I am still happy with our purchase overall. ... More

Overall, we are very pleased with our home! We have had a few issues with repairs after we moved in. Our Ring doorbell has not worked properly - we've been in the house for 4 months. They have come and replaced it twice now and it is still not working. We are waiting for the electricians to be back in the office(out of office due to COVID-19) to see if the electrical needs repaired.

House was suppose to be move in ready. They told us any issues would be addressed. (Not really). The virus only slowed things down more. It started several months before.

Staff does a nice job explaining your options

Happy with our purchase. There were minor issues after we moved but they helped us resolve it.

We do like our new home, but you do and will feel the subcontractors build .. this home could be called a custom, but nothing close .. The builder should of been more involved with every step, but in my opinion chose to stand on the sideline and watch the subcontractors take charge.. flooring and paint are the worse, and will take thousands to replace it up grade .. the structure is awesome but the bones are definitely the biggest disappointment..

Overall, the house was built to fast and cheap. There are things that have already degraded within the house such as flooring, and as well as in the yard with standing water. The house is beautiful from an outside glance, however, once taking a closer look, the imperfections tend to add on.

Overall satisfied with things- minor repairs that showed up shortly after move in.

Whilst we were generally happy with our purchase we found the process to have repairs and snagging dealt with somewhat difficult and the issues raised at closing were not dealt with for several months.

The home is very beautiful. In comparison to the home I bought 2 years ago the finish work on this home needs improvement. Miters, paint drips, grout work, touching up nail heads and other aspects are a bit sloppy.

The craftsmanship for this home was definitely lacking. Concrete Foundation: numerous area had to be refinished because much of the concrete stayed on the forms. I don’t know a whole lot but I’ve never seen concrete having to be refinished as much as this one. Drywall: Many imperfections were noticed after move-in. The house was originally painted in flat white. After repainting the house to a colored eggshell finish, a whole lot of imperfections and patches became visible. Interior corners were sprayed thicker with drywall and do not match the walls. Patches are very visible do not match either. Painting: The doors and trim were painted with a white glossy finish, however, as they painted the walls in flat white, the painted over the baseboards and merely smeared them in some areas. Condition at Transfer: The house was very dirty and needed immediate cleaning when it was handed over to us. I asked if all homes are handed to clients in this condition and was told yes. I’ve bought or built five different homes in my lifetime and this was the first time a home has been turned in to us in this condition. Most builders have much more pride than this. ... More

Contacting the customer service with issues after purchase is not the best. They also hound you to Rate them with “10s” on their surveys, which is a turn off.

Material selections limited to colors. Nice being able to move in with everything included like blinds and refrigerator plus set up as a smart home. Quality is better than the other builders in our development.

We are enjoying our new home, but as we actually live in the place we have started to noticed a few things. I think one of the biggest issues is a lack of quality workmanship. There are paint splatters everywhere, we even have a paint footprint in our entryway. Didn't notice it at first because it blends in with tile colors but when the light hits it just right....boom...there it is. Speaking of the tile floor...several high spots..nothing major...just enough to notice when you walk barefoot. Trim work....well a lot of chalk in some places to compensate. IN general a lack of care....we also have dried grout on our shower floor which so far I have not been able to remove. Is the house built well....I think so....I just wish they took more pride in their work. ... More

Overall the home is build well it's the small detail that makes the difference. You can tell some thing were rushed and if quality control was done those things could have been avoided. Great pricing for the home. The team needs to do much better with communication. I had to make way to many calls to get things done, but once I got through to someone things were done.

I’ve been in my home three months now and I am identifying many craftsmanship issues. The homes are produced quickly so quality is lacking.

very bad costumer service and warranty

All walkthroughs; initial and final needs to be better. At final walkthrough our home looked like it needed a lot of touchup that a 5 year old can see. Not sure why this was taken care of before we went so we could spend limited time we had on important issues. Aesthetically it just was ready. People who giving the walkthroughs especially for us the initial walkthrough here wasnt very good as the guy seemed like rushing us and gave us very litttle info on the home, eqiipment etc

After moving in, in less than 2 weeks a couple of things in the house were deteriorating showing the poor workmanship and the cheap materials used to build the house. After moving in I opened a window due to the smell of cleaning supplies when opening the window all of the window seal came off. First time passing mop and a piece of the cabinet molding on the floor just came off without even touching it. The seal or caulking on the floor used to seal the cabinet totally cracked (all this after 2 weeks of moving in) On the master bathroom one of the sinks is fully loose, the seal or calking was poorly applied so the sink is fully loose. These thing I can maybe see happening after a couple of years being in the house but not 2 weeks after moving in. Regarding responsiveness they do respond but they do take their time, when moving there were some issues with appliances it was taken care off but I had to be on top of it, calling over and over would be promised a date and they would never show up and wouldn't answer messages in a timely manner. ... More

Satori is a nice community, but Lenar was trying to save on things that really doesn’t worth, small details that you have to fix for yourself because their customer support doesn’t work. There are many walk away they brought to us broken from first day, electric lids not in place, the worst light poles I never see before, they don’t put soil below grass and never pick up construction sand, so if you want a nice grass you need to do it by yourself in your garden. Little details that cost you and your community extra money!

Overall I had a good experience with lennar it was hassle free and everyone was very professional

I had a smooth and pleasant experience with Lennar during the home buying process. But what I will say is that after getting settled in, I was able to see the rushed job they did in constructing the property. There are uneven places in the dry wall, unfinished areas under the island, nail holes that were never covered, messiness around the light covers. There are many places where nails are coming out of the walls and sure, there is a settling period and other homes being built in the community. But when pointed out they didn't want to take responsibility or fix it at the 3 month inspection. For a house at this price point, there just shouldn't be as much incomplete work done. ... More

I had a few issues in my new home that Lennar took months to get repaired. After the New Home Orientation, Lennar had a list of topics to be replaced/repaired, but I still had to open a ticket, follow-up multiple times, escalate to different people by e-mail, and the last problems were finally repaired after 3 to 4 months.