Lennar Reviews

Good customer service. Home looks nice and modern. Quality of materials, paint, etc. could improve.

Lot of lack of communication, answer or updates from sales. Also I have been complaining that might have some issue with the electric installation in the house and it has been kind of ignored . Some specific issues were taken care after 3 or 4 claims but still the breaker keeps going off. It’s not normal that a new house have the breaker off so often. Wish some one could come and inspect in general if everything is ok.

For the money you might expect better build quality. Switch plates that are not level, drawers that don't close right, stair rail supports that are not parallel, paint that is so thin you can see through it, concrete that is already cracked at move in, light fixtures not flush and falling out of the ceiling, support legs on the kitchen bar that wobble and don't support, windows that don't stay open, is that really a fireplace hearth, visible drywall joints, etc. Makes me wonder what's behind, or not behind the walls. They have been good to follow up, but it did take 2 months to get our second garage door opener. Again, nice house, good follow up, but quality and finish work is not worth the $ spent. Paint work is the weakest point. Wonder how long the exterior will look good. Lennar kept bugging me for a review...well, here it is. ... More

Mark and Travis were very quick to respond to all of follow up request on work that needed to be completed. The final condition of the home when we moved in was not up to what a home in this price range should have been. Lots of items that were agreed upon during the final walk through were not completed. Carrie in the sales department was great also!

The roads are so narrow when the construction team comes in they block my driveway and for som reason don't park alongside the cub near the house they are building! The junk yard in the back of my house is louder than I thought it was going to be.

Great workmanship and material. I only have concerns about how the backyard was slopped so water doesn't sit on the lawn. The lawn has eroded because the downspout drains 3 feet from the patio porch instead going all the way out of the yard. I can hear my neighbor going up and down the stairs. I can also smell when my neighbors smoke cigarettes; it moves through the vents. There is no natural sunlight that you get in the front of the house because of the design, no windows in front of the town-home.

Our House title was to be titled to our Trust. The information was given to the Lennar Salesperson. We learned after our closing, that our house deed was not titled to our Trust. We were told that the Salesperson left his position, abruptly, and left unfinished business. This caused considerable inconvenience and expense on our part.

Moved into our brand new house and eventhough all my issues, and there were many, (from sewer back up in plumbing, garage door stuck in open position, HVAC heat/cooling system not producing heat, toilet water leak, and water heater elements needing replacement) within the first three months of moving in. Not a pleasant experience.

Good

Lennar delivered on time and communication was exceptional. The people working for Lennar are great and were very responsive to feedback and requests. The selections of materials are limited which I understand is why they stay on budget and on time but they are not wearing well showing use after less than 6 months. The quality of the cabinets, carpet and hardwood is low. There is little insulation in the house and the house lives very noisy with significant noise transfer from room to room and floor to floor. We love our view and the layout of the house is great but we would hesitate to buy a Lennar home again. We feel we will be replacing finishes and having to make updates to flooring etc sooner than one would think with a brand new home. Their price point works well and the Everything's Included model may work well for other but perhaps not the best for all buyers. ... More

Builder should be more open to homeowners requests

I gave the overall buying experience only 3 stars because the closing date was postponed several times. When the actual date arrived I was nervous about closing because there was still a long punch list of things that were not yet completed/corrected. But I'm glad we went through with the closing. The wonderful foreman and sales office make up for the sloppy workmanship.

For the most part was happy, my upgraded tile floor still looks very poorly done. Problem was not addressed properly and lennar refused to fix it properly

The main Electrical panel board is of poor performance, it should of been SQD like the other homes I am an Electrical Engineer and we stop using EATON for this reason, as I continue to have issues, including the water heater is poor quality

Salesman Excellent! Builder: TERRIBLE!! {garage entry door, garage door, island structure, kitchen sink, granite, baseboards, tub, bathroom sinks, landscaping lawn] We are very unhappy with the kitchen cabinets they have issues with the finish and currently one of the outstanding issues in our home. Robert is assisting with that as well. QA closing: There were many issues that we are still dealing with since closing see finish out issues above. It has been a very stressful period. We never had the feeling of joy of buying a new home when there were so many issues. Finance/mortgage: Very helpful kept us well informed smooth process from start to finish. Customer care rep.: Robert our customer care rep has done an exceptional job thus far in helping to resolve issues identified prior to and after closing. Still assisting with the final few items outstanding . He is a 10+++ if it wasn't for his attentiveness we don't know what we would have done regarding the issues in our home. Overall my review from 0-5 is 3 1/2. the main reason it is not a 5 is due to the finish out/cabinets.QA issues we identified. We would not recommend the gray because you can not touch them up without showing every mark. We would rather have the dark cabinets. We are sorry we missed the 60 day survey,thank you for the opportunity to vent and express our experience thus far. Respectfully ... More

Unfortunately I had a leak inside of a wall due to unfinished piping from AC unit in the attic

best post closing service request follow up in the home building industry

Quality of finished products (e.g., toilet fixtures) poor.

1. The kitchen and bath cabinets are low grade quality. 2. The kitchen and baths grout was not sealed. "Sealer should be mixed with grout when installed." - This Old House. 3. Exterminator quote: "Sill boards not calked - lets in lots of bugs." "Too many weep holes, not a state or local requirement."

Had to repeatedly ask for some issues to be fixed. One BIG issue remains - we have drainage issue on our street where water and mud is sitting and not draining. All that mud is getting into our garage. I reached out to Lennar about this issue with ZERO response from them.

Home was not move in ready. Too many workmanship issues. Plaster, concrete and paint stains on garage and back patio. Paint stains on floors. Interior was not clean.

Sales agent-ok, mortgage loan officer-nice guy, states experienced but not evident in my experience, living in new home with appliances and should not have issues, but if you do, they may not be covered (unacceptable in my opinion for new). Area open to residents but on-going construction and little consideration for existing home-owners-blocking pathway to get out, driving over sharps (cut, sharp metal, nails)-should be addressed by Lennar

We still have not been handed a mail key, we have lived here a month now, family friends, work, life, taxes being sent to the new address. And the title company can’t navigate the USPS system. Either a failure to plan, or a failure to launch. Very disappointing. Otherwise satisfied.

Overall the buying experience was good. There were a lot of emails that could be consolidated to avoid confusion during the buying process. The one issue we are having is, since we bought a model home, many of the options purchased are not standard and therefore repairs do not get completed in a timely fashion.

The home buying experience itself was smooth honestly quick and easy. Brin, Logan, and Patti made things worth while. walking me through everything. Patti especially explaining things through the loan process and helping me negate things really helped. The lower Star reviews was honestly due to the builders and how things went wrong three days after I moved into my home even through the hectic and horrible issues. Brian made that process a lot better as well because he was very genuine and upfront with things and showed that he really cared the whole time in the whole process through everything getting taken care of while we were in a hotel overall Lennar has taken care of things ... More