Lennar Reviews

Promises were not kept. Loan process was great. Walk through not so great.

The Lennar Track document process is completely broken. I lost large amounts of my life with the IT Helpdesk trying to make it work. So much so that I memorized the tedious process required to allow me access. Multiple times I requested that no more documents be placed there and it was done anyway. Everyone is very nice but, they don’t listen. The excessive number of emails was inconceivable. There could easily have been a consolidation of these to less than half a dozen containing a number of tasks in one. Overall, Lennar’s processes make an otherwise straightforward series of tasks into a nightmare of bureaucracy. ... More

At the end of the day we love our new home. Terrible caulking job. Lots of chipped tiles. Major scratch on the shower tub combo. Slow response to questions post exchange of initial deposit. Everyone we worked with was very nice. As someone who has been in the trades for 25 years the tradesmen weren’t skilled.

Problem with closing disclosure was not fixed until the last minute despite calling their attention to it several times weeks before closing.

Quality could have been better

Calvin is energetic and responsive, always follows through with questions or requests. He brought the overall home buying experience from a one to a 3. Requested new sod to replace the dead grass in front on walk through and it still has not been done. Lennar loan department is a JOKE. Put us through the wringer and made us late on closing. All my neighbors say the same. We have been here 6 weeks and have had 3 windows replaced due to bad stains and now the windows will not lock, Had to call them again this week. Most of the house is of good quality and workmanship.

It was a bit of a rollercoaster experience. Lennar team did grewat by trying to make the process simple and easy, but loan officer (Elijah) often went incommunicado. To make matters worse, whenever we had the rare opportunity of reaching out to him, he seemed naive and non-reassuiring, making us filled with so much uncertainty and anxiety. At a point in time, i had the feeling that probably he was new on thre job. Overall, it was a success, but a lot could have been better done.

The sales office staff and the concierge staff isn’t very responsive nor do they seem to know a lot about the houses on the spot. I got the feeling that they were always busy and due to the fact that the sales staff was love to a new track each month they didn’t know much about the houses. Lennar having a couple documents of general information that sales staff could give out to buyers would help out. And if possible each office could keep a list of FAQ to give out would be very helpful. Also, no one ever told me that the solar wouldn’t work for the 1st couple months only learned that the day I got the keys. I do like that the condos are built so that very little sound is heard from the next door units. Please note that the 1 car garage can be a tight fit depending on the car. The maintenance group is very responsive and helpful. ... More

Lennar does not pay attention to details - seems more like mass productionLennar seems to focus less on details, giving the impression that their homes are produced in mass quantities.

Lennar needs to re-evaluate their rules about paying realtor partners when an individual visits a location and their partner can't make it. Honoring paying a partner builds trust. They should be open to a multitude of differentiated financing products and not be status-quo just because they haven't done it before. Quality and craftsmanship of the work during the home-building process should have many quality checks to alleviate any issues during and after the buying process. The Lennar agent should honor the buyers wishes and not their own agenda because they are Corporate.

Thought was not put into the design of this home. Why in the world would anyone put a window in a walk in closet and a door on the opposite wall. Where do they expect you to hang your clothes? If they had put in a normal closet with sliding doors, there would have been more room to hang things in the closet, the room would have been bigger and had a second window.

We loved the home and we consider ourselves pretty easy customers but working with Bryan the sales consultant was terrible, we were never able to get a hold of him after he got out earnest money. We liked the construction process not the people running it that is just trying to build homes and don’t care about the details

You definitely get what you pay for. After having several professionals come out to look at certain things, I get the same outcome. Lennar uses the cheapest materials and will do whatever to save money on their end. A bit disappointed after only living here for less than three months. There’s paint on the floors throughout the house and even on the carpet in the bedrooms. The glue that was used for the flooring is smeared throughout the hallways and it looks terrible. Still trying to find something to remove that without ruining the floors. I have found a couple of blue tape spots that were not addressed. An example, there are staples that are not completely pushed in around the door but were painted over. Looks terrible. After this experience, all I have to say is that if you’re looking for a cheap home, Lennar is the place to go with! I can only imagine the issues I’ll have later on. ... More

The second realtor for Lennar homes was amazing. My score would be higher if I had started with her. First impressions are everything. The first Lennar Realtor kept playing games with us and not being honest. I finally went to the head person over this area and was assigned to a realtor who would answer my questions. We love our home and very happy with it.

Our initial interaction with the sales person Deonna was wonderful - she was very responsive and answered all our questions. However, when we began the process of applying for the mortgage with Lennar out experience was horrible. We would rush to submit all the required documents and then not hear anything for weeks - and then a request would come in at the end of the day for the additional information that they needed. Would highly recommend that you NOT use Lennar for a mortgage - you are better off paying a little more to work with a company that will be responsive and respectful of your time. ... More

We were doing a 1031 exchange which amounted to 80% of the value of our condo but we were asked for so many documents that was just way too time consuming to submit, especially getting records for 8 different businesses. We were obviously qualified but they kept on asking for more and on the 11th hour we decided to pay the balance in cash. Fortunately, we had the funds, but what about others that are being harassed because the decision maker sitting behind the desk does not have any common sense at all?.

Quality and workmanship of drywall and paint was lacking.

I hesitated to write this review. I wanted to make sure I will give a right one. We moved to the house five weeks ago. Right from the beginning we had to replace the MB countertop because it was broken. That was done very quickly. We had few more minor items to be corrected and that was taken care of as well. The challenge was with the bigger items. Our dishwasher was not installed properly and it was leaking…. We had to have part of the kitchen floor to be replaced and now we are waiting for cabinets to be replaced as well. That is not going to happen until next week…. We are also have a problem with our kitchen counter top…. It is damaged and despite the crew trying to clean it….. it is still damaged… I do not know what the months ahead reveal…we have been in the house for only seven weeks… ... More

Home buying experience was average as I've bought from another builder previously and it was the same. My issue is they rush to build these houses as fast as possible and they make A LOT of mistakes. We've already had to make numerous warranty claims after only 5-6 weeks of living in the house. SLOW DOWN AND BUILD THE HOUSES WITH MORE CARE.

Overall, we are happy with our house. I wish we had been able to upgrade some things during the building process, but that wasn't an option. We used Lennar as our lender and it was painful! I think we got a decent deal, but from start to finish it was cumbersome and way more complicated than any of the other 6 houses we've purchased. There have been many frustrations since we've moved in. The finishes are pretty cheap and I can see already they won't stand up to daily living.

Experienced lot of quality issues since we moved in, did not expect this with the Lennar quality.

I want to start off by saying we got a great deal from Lennar and the value for your money is pretty decent. The issues here however are that the model homes they have are all different from the actual built homes. They will change amenity packages in the middle of a build without consulting the buyer and not come through clear with the differences of what you had seen in a model and the home you decide to buy. I ultimately chose Lennar because it appeared to be that they used higher quality materials and appliances than their competitor D.R. Horton, but was shocked to find out during final walk through that appliances turned out to be bottom range appliances completely different to what was seen in the model. Not only that, but they also used cost cutting tactics to cheap out on flooring putting carpet where it shouldn't have been, took out the back splash and lied about their "connected home package" with smart thermostat and video doorbell as neither one of those were installed in the whole building of where our townhouse was purchased. On top of this, the first day we moved in our water heater and electrical room breaker kept tripping so we had to file a warranty claim immediately upon moving in because we had no hot water. Lennar sent an electrician in the next day extremely quick but it took them 3 tries all day to diagnose and fix the issue. Needless to say, it's a pretty nice home but I would be doubtful in purchasing a house with this builder again. ... More

After I bought the home and had issues and questions, I both called and texted my sales agent several times and no response from her. It seems like after they sell you the home they don’t respond to you anymore. On the other hand, Shawn in the customer care department has been wonderful and has responded to issues promptly.

You are not allowed to make any upgrades to your new home other than flooring, kitchen cabinets and countertops. For the price that you have to pay for a new home, Lennar does not include towel holder bars in the bathrooms or any other extras, which is very disappointing.

Whenever we had a question/comment the person we were talking to had to pass info to someone else for response seemingly just passing us off. The consierge was response but didn’t directly answer anything. Similarly the salesman, CM, & inspection staff only had one responsibility. Although all issues were addressed it was very frustrating. We’ll see how the 60 day & 11 month responses go (we’ve started both lists