Lennar Reviews

Poor response to issues and takes to long to find someone how can respond you hear excuses like is not my job I agree but you should know one who supposed to help I am very disappointed off your professional response

We moved in to our new home a couple of months ago and we absolutely love it. After the final walk thru there were a couple of things that needed to be fixed, but the Lennar customer support was helpful and fixed the problem quickly.

I had a horrible home-buying experience with Lennar and would never ever purchase anything from Lennar in my life for sure. Most of the Work was not quality work and customer service has been terrible with a lot of pending items on the day of closing and even 2 months after moving into the house. The sales representative has stopped taking calls. There was no cleaning or Welcome signs put up for my house and there were critical items like internet connection and mailboxes were not considered before closing homes for buyers. There were even lies which were told during home walkthrough because we were told that internet connections are all set up but we came to know from Spectrum that nothing was done and they took a month to do the set up. After closing, reps started saying that they are not responsible for these issues and there are other teams who work on the items internally, so they were simply taking off their responsibilities. I have more to say but cant type in so much ... More

Overall, we are pleased with our new home and the home buying process. the only down side was in an effort to meet quarterly numbers, the closing date was bumped up and finishing the home was rushed. As a result, the quality was diminished and expectations weren’t met.

Buying from Lennar is overall a good experience. But you have to be ready for a lot of warranty claimed after closing. Everyone from the sales department and warranty department is super friendly, responsive, and helpful. We had Omar as our sales rep, and he is always there helping us explaining the process of closing and tried his best to answer our concerns. Richard and John are our Wareanty manager, they are both very polite and friendly! Because the bad workmandahip of the home we had to call warranty pretty often, Richard and John never complained about the constant warranty claims but patiently helped us fixing all the problems one by one. For the service, we could gave a 5 star without thinking. They hire great people in the team providing excellent service. However the workmanship is pretty bad compare to our old home, a lot of problems need to be fixed after closing. If you are a first time home buyer and do not know much about fixing things yourself, you should think twice about buying Lennar. We understand there are always imperfections in every home, but as a new build all the imperfections makes our new home seems like a old home being renovated cheaply. One of the Toilets in Junior suite, the water tank cannot be stabilized, and we you touch is it is very loose. When we mentioned it at final walk through, the builder didn’t want to replace it, saying as long as it’s not leak, it should be fine, but our home inspector told us it might be a long term safety concern for whoever is yawing this toilet. Then a lot of in-wall areas was not being installed or caulked property. Like the main water valves frame is not aligned and in sloped angle, the washer faucet frame, dryer vent frame, and the Calle & wire box are super dirty and not fully insalled in the wall, they are loose and flying outside the wall, window glass break in 3 weeks after we close, and one of my fiends has leaking toilet the first day she moved in, and the home is very dirty with stains and marks on the walls and ceiling. All the little problems, if warranty doesn’t handle them, you have to fix them yourself. Just be ready to spend few weeks just to claim warranty and fix little issues on your own. Compare to our old home from centex and other homes in the same neighborhood, the Lennar’s workmanship of homes in this neighborhood is bad, of course because of that their price is also cheaper than the other builders for about 100K. So if you don’t mind claiming warranty and fixing thing on your own, I would say it’s a good buy. Then let’s talk about their loan department. If you take the loan from Lennar mortgage! Never accept VIrtual Closing!!! It’s completely a mess and you will have to pay more out of packet money on transaction fees! Even thou sometimes they want to push you to close early and want to close virtually! Don’t do it! They can push the closing date to a later day! The loan officiers are not really responsive compare to their sales and warranty department! A lot of time, they don’t respond unless they need something from you. And they don’t explain their processes very clearly, and we had to go to Omar to find out the details. Also for the virtual closing, you will have to do multiple fractions in order to finish all down payment and closing fees. And the single wire transfer transaction fee is more than purchasing a single cashier check! We though we had to do it so we did it. But my friend refused to do it, and just delayed the closing for like a date! So Don’t do the virtual closing! If it wasn’t for bad workmanship and not so pleasant loan and closing process, We would give Lennar a 5 star for their sales department and warranty services. The reason why we give 3 is because we took 1 star off from the bad workmanship that we have to claim warranty so often, and took another 1 star off for their loan department for not being so clear on the process and we had to pay more than usual transaction fees lol hope my experience helps you buying from Lennar! And happy home buying! ... More

This should have been an exciting and happy time but it wasn't. The quality of the work is horrible. The frames around my doors look worse than the home I live in for 30 years. We were rushed into closing on the house and there is paint on everything. The cupboards are a mess. My last home was a new build and looked nothing like this one. Shame on you Lennar for making this a stressful experience. You have no quality control.

I own 1 WCI home, 2 Lennar Veranda Homes, and a Terrace home under contract. My experience with WCI was great however, unfortunately, my experience with Lennar Veranda homes has been miserable, to say the least. I closed on one Bromelia in May and am still waiting for things to be taken care of. I have called and left multiple messages and I have sent several e-mails without any respose at all from Lennar. You guys are irresponsible and I can not recommend you to anybody.

If I have to start again, I will only buy ready to move in house. We were promised to close our house house on march and we got the house on September. They delay it for 6 months. Because of that we are paying $850 more every month. Key hand over process is lame. I am buying a house not a toy. They handover the key at outside of the garage and he/she left the welcome goodies bag on the floor. It was awful.

Average experience. Closed on a new construction home almost 2 months ago. Sales office wasn’t particularly great at communicating, nor was the loan officer and processor team. Lennar is building at a furious rate and likely running their staff into burnout but I am not a first time home buyer and felt better attended to in previous experiences, none with Lennar. I don’t have any glowing praise to offer. The 1 year warranty inspection will tell the true story of the build quality, which in Lindera does not have a stellar reputation thus far. They did hold to the closing schedule which I appreciate, and kept their word on the interest rate float down option. ... More

I knew coming into this that buying a house can be stressful but it definitely could be better with the right help. When i went to see the house Ana was good, however the second i was moved to lennar mortgage the nightmare began, the loan officer Wesley he eas good at the beginning, then there was a LOT of miscommunication, changes of information and to make it worse to be honest i felt i was gaslighted towards the end, putting me in a position where i had no choice but to buy. The person that was supposed to contact me and introduce herself before closing I NEVER received such call, waited 2 hours at the office and saw her once for like 1min. I was told an amount at the beginning ended up being a much higher one that to be honest I would’ve pay that amount for the house I actually wanted but because Wesley at the beginning after like 5 very persistent calls he reassured me a much lower cash to closing. Then i had an issue with a credit card payment putting me for the very first time in 4 years in red with the bank for a n extremely late paymenT. I trusted the team even tho i have several family members with awful experiences with Lennar, but I wanted to give it a shot, and it was a very disappointed, frustrating experience. After move in, its been highly difficult , the address doesn’t work , i find myself walking 20min back and forth from my house to the office because no delivery seems to find the address, I finally after a month got my mailbox keys and they don’t even work. My neighbours are great, and im trying to grow love towards my house, thats the OnLY positive thing. ... More

Our sales rep Tony was awesome to deal with. Even though the closing date kept getting pushed out our sales rep kept us up to date and we totally understood the delays due to COVID related impacts of materials and labor. We were super excited to get our new condo to enjoy with our family for vacation purposes. The community had every amenity we wanted ; gated, golf course, fitness center, various pools. However, the closing left a bad taste in our mouth about Lennar. The work crews were pressured to finish the building by end of the month, which also happened to be Lennar's quarter, When we arrived to do our walk thru the day before our scheduled closing, it was like a war zone with trucks , workers and materials everywhere. Our unit was only primed and many options were not in place. When we told our sales rep we felt the unit was 2-3 weeks from being move in ready and we did not want to close until all the work was completed. We were told since the county declared it was habitable, we could either close or lose our 10% deposit. I felt very pressured to close and it seemed almost illegal, We couldn't stay at our unit the week we closed since painters and workers were still there working on our unit for a few days after closing. We still had almost 15 things which needed fixed after closing including leaking drainpipes and missing kitchen cabinet and crown molding. This made me hesitant to ever buy a Lennar home again, which is a shame since we love our condo and all the people at Lennar who helped us with our purchase. ... More

Lennar made our home buying experience easy! After a long and frustrating search for a home we decided to check out the Meadows of West Bay. Michelle was welcoming and allowed us to see all the models available, even though we showed up without an appointment. We fell in love and bought our first home. No more putting in offers and being outbid or finding issues during home inspection like our previous home searches! We used Lennar mortgage and they were available and helpful all throughout the mortgage process. Lennar Title made the closing process a breeze. Thanks to Lennar we became first time homeowners to a new construction townhome and we are so grateful for the wonderful experience. ... More

Lennar delivered my home and saw to my concerns quickly and very accessible. They provided all the valuable information and delivered early

I am a former Lennar Associate, retiring from Lennar Las Vegas in December of 2019. I will always be a Lennar Associate in my heart. My Roxbury condo is my 2nd Lennar condo purchase. Alfredo and his team did a great job constructing my unit. There was a delay in competition due to missing A/C parts and Alfredo kept me in the loop. Alfredo and his team were so helpful with my move in, they went above and beyond. Although I don’t plan on moving again, it would be to another new Lennar home.

Overpriced but mediocre materials used in construction and very bad responsiveness to issues. Cabinet fixtures are not built properly, the Carpets have nails poking out and the bathroom showers have scratches all over during construction.

Many things in my home is not in working condition or damaged. I am still struggling to get them fixed even when I notified the problem before closing.

Wonderful staff they really go out there way to help u with anything u need and don't mind helping you to understand things when they seem difficult

Most of everything is included. Good quality.

Main house ac was not properly connected and secondary ac was cooling the entire house causing an enormous electricity bill in the summer. Multiple paint and cleaning issues not fixed by closing as promised, but nothing major. Quality is not as high as Beazer homes

Lennar makes buying a home as easy as it could possibly be. Their sales agents are very helpful and accommodating. It is evident customer satisfaction is their priority.

Seamless sales service despite pandemic supply chain problems. Professional assistance: would buy again from Lennar without hesitation

We had a rough experience from start to finish. I highly recommend being patient with the team as behind the scenes; they are working with a whole town of issues from third parties errors and neglect. I feel it's more on the contractors than Lennar themselves. Rest assured, Tony from our area has empathy and will work hard to make sure the issues get resolved. It takes some time. Our turnaround for matters to be resolved is about 30 days or less. We are shocked to see a new home is in such poor condition and has so many shortcuts, which lead to other issues. During our walk inspection, we found a can of open beer behind our washer. That most likely explains some of the rush work and errors we are experiencing. ... More

Lennar is very good with customer service. Highly regarded as one of the best home builders in the nation. Would work with them again.

Had very bad experience, Lennar pushed to close on 8/31, today 10/18 and we still have many things not done. A huge hole in a countertop, horrible painting, many things around not done . Contacted Lennar SALE PERSON, AND MANAGER NOT HELPFUL AT ALL

House was delayed by 4 months. Have closed for 2 months now and there are so many things not finished and broken. Overall extremely unhappy.