Lennar Reviews

Escrow closed in June and here it is November and it’s still not right. Clearly built with no quality control everything was handy man inexperienced labor. Cheap labor unlicensed contractor workers

My experience was and still a nightmares

Sorry, when reading this, the truth hurts. limiting the ‘truth’ from reviews is quite rich and unethical business practice. This is the one of many reasons why I ensure to tell everyone I know not to do business with Lennar.

We still have a cabinet that does not have a door and our other work order that we opened about the house has not been started. No one has contacted us back regarding these issues.

Absolutely not worth the price, and worst service.

I would say make sure everything is the way you want it before you sign. Everything that we have submitted work orders on that was not finished I did myself. Horrible experience

The Lannar mortgage broker was terrible. Just qualifying me they ran my credit three times they were so incompetent was unbelievable. I would never use them again. In fact I’m going to write a really bad review all over social media

The quality of materials and specially the workmanship is way below the minimum standards. If I went back, I would go with another company. Low value for what you pay and I almost feel like getting catfished with this house. The original construction manager and customer manager were rude and refused to address all the issues. If you are in the market for a new build PLEASE look at the reviews on line for Lennar and PLEASE consider other options.

They do not communicate with the buyer. Don't return calls. Very difficult to work with. I actually never talked to the builder.

Windows separated from frame. Carpet cut short pulling away from floor. Walls are not straight. Bad drywall finishes. Doors don’t close right. 5 different shades of concrete, because they don’t know how to mathematics. Very poor workmanship for such an expensive house.

Very disappointed with my experience at Imagery. Comments here are restricted so I can’t tell my perspective

Every step of the home buying process was horrible. From the agent, to the contractor and now customer service won’t respond to us for a month. Every single person I come into contact with from this point on I will stir away from Lennar. Between the several realtors and businesses in our realm, we should be able to reach many of your potential customers to insure they do not make the same mistake we did by choosing Lennar as our home builder.

Our home had been delayed for months throughout the building process. Our sales person kept us up to date throughout this time. We understood due to supply shortages, labor shortages, a global pandemic, a winter storm, etc. We were patient. We had to pay extra to live where we were due to having to extend our lease on a month to month basis. Still....we did not complain. Things were very pleasant through this period. When it came time to close, there was a very noticeable shift to rush US into the home before it was complete. We hired a 3rd party inspector to look at the build prior to close, and were given the green light by Lennar to go ahead and send our inspector in. The home was far from finished. The inspector couldn't even inspect a handful of major checklist items because Lennar had not completed building, so we had wasted more money there. Lennar kept pushing us to close when the the home was not finished or even live-able. They even pushed us to close when the gas meter was not installed. It was the end of the month, and it felt like pressure was raining down on us. Our realtor pushed back, and they waited until the meter was put in before forcing us to close. Due to the current housing market in Austin, we were afraid that the builder would pull the rug from under us, and were forced into a corner and accept the home with many flaws during our final walk through. We were told many times, that the things we brought up were "cosmetic", and that their build team would come out to fix it with our "warranty". DO NOT BELIEVE THIS. They will take forever to do anything. Our master closet collapsed and couldn't be used for the first 2 months we lived in our home. We currently have flooding issues that they are "fixing", but just left a mud pit on both sides of my house with no updates as to whats going on. They came, ripped up the grass, and left. Didn't tell me about it, didn't tell me when they were going to come back to fix the rest. Just left a mud pit moat around my house. I'm fixing many of the things around the house myself at this point. They've promised many things, and have not held up their end of their deal. They have sent out teams to fix some things on our checklist, but it took forever. We have a new born baby, so having work done at this point in time is rough on us. Many of our neighbors echo the same sentiment. Terrible quality homes.....but feel lucky Austin's housing market is insane, and has inflated our home values. Long story short, our buying experience started off okay, and ended up horrible. Quality of the homes are pretty bad with poor attention to detail. Many "cosmetic" problems that they'll never deal with when buying a brand new home or take forever to resolve. Buyer beware! ... More

Bad quality, bad communication. Open issues

It was only about the sale - this whole house buying experience was horrible. It was all about the sale and nothing more than that. I closed on a house and was told that I had homeowners insurance and was even given a policy just to find out that my insurance was canceled two days after purchasing. To this day no one has taken ownership of what went wrong no one has called to apologize and I only found out when I went to buy new homeowners insurance. That’s not the worst part, Every time a vendor came to fix an issue that should’ve been fixed during construction they damaged something else in my house. They replaced my door it took four times for them to come out to get it right everything went wrong from the door not showing up to the vendor not showing up to the vendor breaking my new door and damaging my home. My air-conditioning still doesn’t work properly they made three appointments one of which they never showed up for never called and they were two times the contractor didn’t know what he was here for and was not prepared to fix the issue. The issue still it’s not been repaired and according to the manager there’s nothing they can do because the unit is incorrect. I have nothing good to say about this homebuying experience people in the office were speaking badly about my family and I and he got back to us through our realtors who overheard them and questioned about it they denied it until we presented them with the proof and still would not get a an apology. I would not recommend anyone to mile an hour homeBecause of all these reasons and many many more which I’ve quite frank frankly don’t feel like typing. ... More

Lennar is terrible all the way around starting with local representatives. I have been in my home for over 3 months and work still needs to be done in my front yard. From the start we had to move in with out our yard having SOD in place. Our final walk through was scheduled the same day as closing day ridiculous! Items found that needed repair or touch ups never got completed and our house was turned into us dirty and filthy even tho I was told a cleaning crew would come bye to deep clean the home a Brand new home!

After being closed for 5 months, one of our bathrooms still is not functional. The diverter valve which controls the flow of water between the tub and shower head was installed upside down which causes water to flow from both the shower head and tub faucet simultaneously. Weather stripping is still missing on the rear door (it was never installed). The list goes on and on. I would never recommend Lennar as a builder and would certainly never recommend using their mortgage service.

The quality of materials used in construction is not good also most of the items are opted our from warranty, not a good customer experience.

San Antonio Lennar was the worst homebuyer experience I’ve encountered with multiple purchases to my credit. Be prepared to pay out of pocket to correct their building errors and hotels for missed closing dates with NO notification.

The buyer has no say in buying a Lennar home, and getting all the details completed to have a clean built home is impossible with Lennar.

Not happy whatsoever. There has been multiple issues with my home. They have been dragging their feet on fixing them. The quality of workmanship is horrible compared to a house I sold that was built in 96. You also think they’d work on soundproofing knowing it’s a townhome community close to a highway, but no, you can hear everything. Their banking individuals during the buying process were also horrible, they dragged their feet and made promises they eventually broke and I ended up with a more reputable institution. If I were you, I’d stay away from Lennar. Treats it like the plague and get away. ... More

They lied to me. They didn’t make the buying experience feel special. They ignore you when you need issues solved. We got yelled at by the painters and the construction manager did nothing about it.

Requested my preconstruction meeting 4 times, IN WRITING, never happened. Was not able to do a pre-sheetrock inspection despite asking for one, they put the sheetrock up anyways. Had I known timelines, hence wanting a preconstruction meeting, I could have planned better. I did not meet A SINGLE person from the construction team until TWO WEEKS before I closed. Workmanship was described by A LENNAR TEAM MEMBER and my realtor as "embarrassing". They PUT THE WRONG BRICK ON MY HOME and told me, "We will give you your earnest money back but we are not fixing it.". I was one of the first to put a contract on a home in my section and the price increased significantly. If I would have taken my earnest money back I would have been doing them a huge favor, they would have sold it to someone else for $50K more than I paid. What was communicated to me from sales and what construction delivered was completely different. Do not get my started on the Construction Area Manager, I do not understand how this person even has a job. The only piece of my experience that has been decent is with Warranty repair. It would serve Lennar well to remember that buying a home is an emotional purchase and the market is not always this good. I will forever strongly discourage buying a Lennar home to anyone and everyone. What I listed here just scratches the surface of this horrible experience. ... More

We have been in our home for 6 months now and it still is not complete. We should not have closed but we trusted that they would complete items on the list in a timely manner. I would run far, far away from Lennar.

Absolutely horrible experience. Horrible Quality , customer service, and the Vice President of Sales - John wanted to even try to fight and he became angry by clinching his fist and grinding his teeth and became aggressive in his stance and tone. There is no quality in this home and Cindy the superintendent is worthless. Things are slowly getting done months and months later thanks for John S and Tad. The subcontractors they are use are worthless too. No attention to detail and I had to tell them how to do there job and how they messed things up. Multiple people from lennar and the sub contractors attempted to cut corners several times in front of me even after I told them that it needed to be done correctly. I never asked for perfection. I will never purchase a lennar home or recommend them to anyone. ... More