Lennar Reviews

Our first home, smooth sailing since we signed!

First of all i would like to acknowledge Kevin he helped us very well i have no issues with him at all even after home buying he still assist me. The only problem is Drake. We have noticed issues in the home already and he was there acknowledging everything but it seems like he agrees when we are around and disregard everything once we are done. I feel like he only wants me to sign the docusign so he can be off the hook. To be honest i have requested service for the things that we have already raised to him. Promised me that he will fix it but nah he didnt and when i try to reach out to him nothing. To be honest the walkthrough with him is’nt really informative im still trying to figure things out myself but thats okay. My main concern is he does not honor his word. He keeps pushing me to sign the docusign i even asked him to make sure to fix it and still nada. Home buying with lennar is good but make sure you dont sign anything on the walkthrough or else youll end up waiting for a guy to come and fix it while you are moving in. Please make sure drake wont do it to anybody. Kevin is the only reason that really made our home buying more comfortable and less worry. ... More

Extremely Disappointed with Lennar – Unorganized, Misleading, and Frustrating Experience: My home buying experience with Lennar has been nothing short of disappointing. From the start, I encountered numerous inefficiencies, misinformation, and poor communication—and unfortunately, these are just a few examples among many. 1. Incompetent Lending Process: Lennar outsources its underwriting process to a foreign country, which caused serious delays and inefficiencies. The loan officer provided confusing and inconsistent instructions regarding debt payoff in order to qualify. I was told to cut a check to the titling company, who would then issue a check to my creditor—which I had to physically deliver. This convoluted process ended up failing because the creditor couldn’t accept the check due to a mismatch in payment requirements. It was evident that the loan officer lacked a full understanding of the process, eroding any trust I had in Lennar’s in-house lending team. 2. Multiple Pushbacks on Closing: Despite having ample time, my loan officer failed to prepare necessary documents in time, resulting in several closing date delays. Each delay was incredibly disruptive and costly on my end, yet there was no accountability from Lennar. 3. Broken Promises from the Builder and Sales Rep: I was pressured into signing off on incomplete items just to meet their internal closing quotas—with the promise that these items would be finished post-closing. After closing, the construction MANAGER essentially disappeared and became unresponsive. Additionally, the sales rep misrepresented several features of the home, including the sprinkler system and a Wi-Fi-enabled garage, both of which were non-functional or nonexistent. The contract also listed a smart home key, which I never received. 4. Unresponsive Concierge Service: Lennar’s concierge was virtually useless. I was never informed that my first walkthrough was cancelled. I showed up expecting the walkthrough, only to find no one there. I didn’t even receive an email or phone call. The rescheduling wasn’t even addressed until three days later, showing a clear lack of professionalism and coordination. ⸻ Bottom Line: Buying a home should be exciting—not filled with stress, delays, and mistrust. Lennar failed to meet even the basic standards of customer service and communication. Not to mention the poor quality for the price paid. I would not recommend them to anyone considering a new home. Proceed with caution. ... More

We are really pleased with the construction quality of our new home. Our construction manager Wyatt did a great job and was able to deliver the home on schedule!

The experience we had with Lennar from start to finish was great. The people were all so helpful and friendly. We would recommend them to anyone who is looking to purchase a new home. They helped us out enormously and we got a great home for a great price.

I purchased a move in ready home From Adam Everything went smoothly and so far house is great

It is a very responsible company with its commitments

I recently purchased a new home from Lennar, and overall, it was a great experience. From the very beginning, the process was smooth and well-organized. The team was professional, responsive, and always available to answer questions or provide updates. The quality of the home is impressive – everything from the layout to the finishes reflects Lennar’s attention to detail. I also really appreciated their “Everything’s Included” approach, which made the process less stressful as we didn’t have to spend even more on the appliances!

This is the best bang for your buck in the current housing market as a first time home buyer.

Cheap materials. Cheap solutions. Poor communication skills from associates. First time home buying experience was kind of sad. Only good is the response time on warranty requests. Would never recommend and regret my decision in purchasing a Lennar home.

Lennar has been very attentive to every little thing I mentioned. They had the issues corrected very quickly by very kind, polite people, ie: HVAC company.

Make sure to run water in the house. I had a plugged up shower drain. Had some missed items that needed to be fixed. Otherwise we had a good move.

Start to finish Lennar overall has been great! They have been super quick, friendly and easy to work with

I was told like many of my neighbors that we would only get 15 feet of sod. They got full sod and I didn’t. When I finally requested my sod installed… it was too late. There are other houses in the neighborhood that do not have their sod installed yet; but we are too late (don’t understand). The house did not come with towel racks in both bathrooms, no walk in shower door, no fans, no garbage door opener, no sprinklers, no doorbell, no water spout in the back of the house and the other frames of the windows were not painted. The fencing stopped short allowing people to walk to the windows of some of the bedrooms and the living room; things were not thought out with the owner’s interest in mind and alot of money was clearly saved by Lennar because of it. I know what to expect from this company moving forward. ... More

One of the best experience, I have was purchasing a newly build home with Lennar. As a first time home buyer, I was given the opportunity to purchase a home that my family can enjoy living in for years to come. I look forward to enjoy my time my new home with my family.

From the selection of the floorplan, to the final through; it was a relief to have my hand held throughout it all.

New house and home warranty is garbage I will let people know about this and people looking at the new homes on the weekends

The process was very easy and streamlined. Most of the process was online and convenient…even my closing was online. Great staff from sales, lending, quality control to vendors. They were very responsive to any question or issue I had. I’m extremely happy with my decision

There is poor material quality.

I had a great experience all around from viewing the first time to the purchasing of the home. Had two issues since I moved in and both have been taken care of within a day or so of calling Lennar Customer Service.

The entire was seemless to be honest! No significant unforeseen issues that could not be solved.

Our homebuying experience with Lennar started off with excitement and hope, but unfortunately, that enthusiasm was slowly replaced by ongoing stress and frustration—primarily due to poor communication, especially from the mortgage department. The early stages of the process were smooth enough, and the home itself is beautiful and well laid out. We do feel that the overall value and quality of the house is solid. We’re happy to have a place to call home. However, the path to move-in was not what we had hoped it would be. The biggest issue we faced was a serious lack of communication and follow-through across multiple teams. We often felt left in the dark about what was happening or what we needed to prepare for next. This lack of transparency caused a great deal of physical and emotional stress, especially as we neared closing. Timelines were unclear, questions went unanswered, and at times we felt more like we were managing the process than being guided through it. One example was the backyard. Early on, we were told that landscaping could be rolled into the mortgage. But the process was never brought up again, and by the time we asked about it later, it was too late. Now we're left figuring it out ourselves, with only 90 days post-closing to add basic coverage—like rock—to meet requirements. It’s just one of many things we wish had been communicated more clearly. To be fair, there were team members who tried their best to help us, and we appreciate those efforts. But the overall coordination between departments and the responsiveness just didn’t meet our expectations. For future buyers, I would recommend going into the process with eyes wide open. Be prepared to advocate for yourself constantly, take detailed notes, and follow up often. While Lennar builds lovely homes, the customer service and communication left us feeling overwhelmed and unsupported during what should have been a joyful milestone. ... More

Very patient with all of our questions and concerns

Really impressed with the thoroughness of the buying experience, especially the representative Phil and also the fast response on a few items that needed to be done.Real happy with the quality and the professionalism and comfort that Lennar provided

Let's start with the most horrible home buying concierge Paula, she was extremely rude in all phases. The sales team took our 42K deposit which we were told will get refunded but later on, demanded the same amount from our 1031 exchange agent. The original deposit was never refunded instead got buried inside the loan. The 42,000 I was our hard cash, on top of the 306K down payment. They need agents to handle all situations, in this case, took out money and never wanted to resolve anything after.