Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 20945 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Lennar - Good buying experience for me
- Praveen B.
- Verified HomeBuyer
- January 05, 2022
- Raleigh, NC
Good buying experience for me
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Excellent service from your direct staff members.
- Jeffrey F.
- Verified HomeBuyer
- January 05, 2022
- Lakewood Ranch, FL
It's a crazy time in real estate but Lennar has made the best of it. Our home was on-time, done with quality workmanship and Lennar has continued to be responsive to our requests.
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 5
Lennar - We are happy to be in the home.
- Adrienne F.
- Verified HomeBuyer
- January 05, 2022
- Frankford, DE
We are happy to be in the home. However, we feel that a lot of corners were cut and we are very disappointed. There are stains on my rugs, lots of imperfections, our railing on our staircase is dangerously sharp, and more. Worst is the lack of response to requests to get things taken care of. Would like to have things rectified prior to our one year mark!
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 1
Lennar - Beautiful home, great neighbors, nice area
- Lynnette J.
- Verified HomeBuyer
- January 05, 2022
- Monroe, NC
Beautiful home, great neighbors, nice area
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - We are pleased with our new home!
- John B.
- Verified HomeBuyer
- January 04, 2022
- Broomfield, CO
We are pleased with our new home! Any minor issues we have had have been quickly addressed and corrected!
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - The team on the ground was great to work with!
- William H.
- Verified HomeBuyer
- January 04, 2022
- Iowa Colony, TX
The team on the ground was great to work with!
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Materials improvement
- Anonymous
- Verified HomeBuyer
- January 04, 2022
- Arcadia, CA
Overall, the buying experience was not bad but quality of the materials for the amount we paid should be at a higher standard. And a better finishing. Thank you.
Total Score 4
Quality 2
Trustworthiness 4
Responsiveness 3
Lennar - Great to work with, only bad part was not being able to walk
- Trista B.
- Verified HomeBuyer
- January 04, 2022
- Chandler, AZ
Great to work with, only bad part was not being able to walk through the home during the building process which we've done in past builds. The pictures sent were very minimal and not as much of the house being built was given in pictures. We wanted more pictures each time but were only given 4 at a time. Still overall the experience was easy, fun and we were well informed during the entire process
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Delivery time
- Jimmy D.
- Verified HomeBuyer
- January 04, 2022
- Elgin, IL
Even with the material and labor shortages faced throughout the country, our home was finished only 5 days after the original projected date.
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 3
Beautiful Home But No Follow Through on Issues After Closing
- Katherine W.
- Verified HomeBuyer
- January 04, 2022
- Littleton, CO
Lennar is a great company to work with during the building process, however, after closing, it's difficult to get ahold of anyone in Lennar to resolve issues in the house. The tech support department Lennar contracts with (Lumiere) is phenomenal. However, we had some issues with the home (still unresolved) and our concern keeps getting passed around. There's too many people working for Lennar with no clear contact or who to direct issues to. No resolution yet at the time of this review.
Lennar responded:
Hi Katherine, thank you for writing a review. We are very sorry to hear about the poor service you have been given with outstanding issues in your home. If there are any items you would like us to follow-up on, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 4
Trustworthiness 3
Responsiveness 1
I would not pick Lennar to build my next home...
- Bikram G.
- Verified HomeBuyer
- January 04, 2022
- Apex, NC
Lennar did not use the quality material and did not install enough studs to support the weight of the house. My kitchen area feels so shaky that I fear it might break some day - specially around the kitchen island area. I reached out to Lennar reps with the problem but all they offered is lip service. Not happy with the experience...
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 2
decent
- Wei-Tang C.
- Verified HomeBuyer
- January 04, 2022
- Chapel Hill, NC
Lennar did respond to our issues systematically. Sometimes it was slow but it's good in general.
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 3
Substandard workmanship
- Anonymous
- Verified HomeBuyer
- January 04, 2022
- Mount Dora, FL
It's a shame that Lennar doesn't care about getting the home buyer a quality finished product. They used decent enough materials. We like the home designs and there are many thoughtful details put into the design and layout of the home. But due to poor construction management and workmanship on the finishing aspects, they've cost us as the home buyer, time, money, inconvenience, and frustration after the move in. Then they lie about fixing issues. Or send out an unqualified worker that does a crap repair. Or they send someone out that never takes any action. At that point you may as well get ...
Lennar responded:
Hi, thank you for taking the time to write this detailed review. We want to apologize for the multitude of frustrations you have experienced due to the quality of your new home and subsequent follow-up of repairs. Please reach out to us at corporatecustomercare@lennar.com, if there are any outstanding issues in which you would like us to follow-up with the local team. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 1
Lennar is awful to work with
- Andrea B.
- Verified HomeBuyer
- January 04, 2022
- Ocoee, FL
Though we love our home, the warranty issues are not timely addressed. We have a builder hold up for our fence that we have been actively seeking a resolution to after 4 months. Would not recommend!
Lennar responded:
Hi Andrea, thank you for providing us with your valuable feedback. We are thrilled that you love your new home and extremely sorry for the delays in follow-through. If there are still items outstanding that we might provide assistance or follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 5
Trustworthiness 1
Responsiveness 1
Lennar - The folks from Lennar were super helpful throughout the buying
- John H.
- Verified HomeBuyer
- January 04, 2022
- South Jordan, UT
The folks from Lennar were super helpful throughout the buying experience, from answering all of our questions, to the walk through, to fixing some odds and ends around the place, even after we moved in. Thanks All. Much appreciated!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Disappointed and Surprised
- Vladimir T.
- Verified HomeBuyer
- January 04, 2022
- Maple Valley, WA
The choice of material and poor craftsmanship for the amount of money paid is poor. Everyday we find more and more issues with our home. It takes very long to get responses.
Lennar responded:
Hi Vladimir, we appreciate you taking the time to leave feedback. We are sorry to hear of your disappointment with the craftsmanship and materials in your new home. We are especially sorry for the delays in communication you are experiencing. If there is anything we can assist you with or follow-up on, please don't hesitate to bring it directly to our attention at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 1
Lennar - Customer service and completion on estimated time date given
- Linda G.
- Verified HomeBuyer
- January 04, 2022
- Frederick, MD
Customer service and completion on estimated time date given to me
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - We had a great experience from start to finish and are thoroughly
- Melanie M.
- Verified HomeBuyer
- January 04, 2022
- McMinnville, OR
We had a great experience from start to finish and are thoroughly enjoying our new home. I highly recommend Lennar Homes.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Most of the people in the office were very kind.
- Cheryl G.
- Verified HomeBuyer
- January 04, 2022
- Escondido, CA
It was hard to reach people and questions were left unanswered. Voicemail was full and responses to email slow. When I did find someone to speak with they always tried to be helpful.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 2
Lennar - Lennar builders are the best… We love our new home!
- Anonymous
- Verified HomeBuyer
- January 04, 2022
- Charlotte, NC
Lennar builders are the best… We love our new home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The Constant delays causing me to have to spend additional money on Airbnb’s
- Anthony J.
- Verified HomeBuyer
- January 04, 2022
- Davenport, FL
Please ensure that Lenore stands by the date that they give you for closing because when they change the date it totally disrupts your life and then you have to spend additional monies that were not initially budgeted for
Total Score 3
Quality 5
Trustworthiness 4
Responsiveness 3
Responsiveness
- Kellen H.
- Verified HomeBuyer
- January 04, 2022
- Puyallup, WA
Everyone at Lennar was very quick to respond to any of my questions via phone, email or text message. It was also very easy to upload documents for all the information they were requesting.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Easy and great experience with new home
- Eric H.
- Verified HomeBuyer
- January 04, 2022
- White Plains, MD
Easy and great experience with new home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Don't buy a Lennar home.
- Janet F.
- Verified HomeBuyer
- January 04, 2022
- Arlington, TX
Don't buy a Lennar home. I have built or owned 4 different brand new houses. This experience has been the absolute worst. If I could do it all over I would not have bought Lennar.
Lennar responded:
Hello Janet, thank you for writing a review. We want to apologize for your poor home buying experience, especially during what should be a joyous occasion in life. If ever there are items we may help you with, please don't hesitate to reach out directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
Lennar - I never had any concerns because the staff always brought things
- Angel Q.
- Verified HomeBuyer
- January 04, 2022
- Apollo Beach, FL
I never had any concerns because the staff always brought things up that I may have been thinking about and eased my mind the whole process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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