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Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 20945 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars overall

20945 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Lennar - Walk thru was fast and not complete.

  • Anonymous
  • Verified HomeBuyer
  • December 30, 2021
  • Crandall, TX

Walk thru was fast and not complete. Many exceptions to close. I was given the wrong key when I closed. People were working on my home after I CLOSED without permission from me. My garage just got fixed 3 plus months later. The light switch to my laundry room is behind the door. With all that being said, I know nothing is perfect. I recommend a very thorough walk thru.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 1

Lennar - Sales person was very responsive and friendly.

  • Wenwen D.
  • Verified HomeBuyer
  • December 30, 2021
  • Wesley Chapel, FL

Sales person was very responsive and friendly. Overall very satisfied experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - What good will it do.

  • philoir C.
  • Verified HomeBuyer
  • December 30, 2021
  • San Antonio, TX

What good will it do.

Lennar responded:
Hello Philomena, thank you for your review. Please feel free to reach out to us at corporatecustomercare@lennar.com if we can provide support. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

60 day list

  • Nancy N.
  • Verified HomeBuyer
  • December 30, 2021
  • Cedar Lake, IN

I’ve been in my Balsam duplex for 4 months now and love it. However the 60 day list hasn’t been acted on yet. I did give them a list and I do understand they are busy but it’s been 4 months since I closed

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Your refusal to stop calling me about using your mortgage company.

  • Kody C.
  • Verified HomeBuyer
  • December 30, 2021
  • Princeton, TX

I spoke to 4 different people letting them know each time that Id rather pay more money than use the Lennar mortgage company. Terrible sales ethics on your part. This one terrible part of the experience is what ruined it for us. Don’t email/call me about this. I’m tired of talking to your people.

Total Score 2


Quality 3

Trustworthiness 1

Responsiveness 4

Lennar - Lennar rushed to close us despite not everything being finished.

  • Anonymous
  • Verified HomeBuyer
  • December 30, 2021
  • Punta Gorda, FL

Lennar rushed to close us despite not everything being finished. Last minute work was done and rushed to meet the Lennar business quarter close.

Lennar responded:
Hello, thank you for sharing your review. We want to apologize for your rushed experience. If we can provide follow-up or support moving forward please don't hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

Lennar - It says a lot when you speak to neighbors and they all share

  • Richard K.
  • Verified HomeBuyer
  • December 30, 2021
  • Venice, FL

It says a lot when you speak to neighbors and they all share the same problems and frustration with the builder as you do. I dread the problems I might come across 5 years from now.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 4

Lennar - It was nice from the beginning to the end .

  • Juan R.
  • Verified HomeBuyer
  • December 30, 2021
  • Denver, NC

It was nice from the beginning to the end . Stress free

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 4

Professionalism and communications

  • Dale S.
  • Verified HomeBuyer
  • December 30, 2021
  • Punta Gorda, FL

Erik was relaying all the required information. Will Moran at Lennar Eagle mortgage was excellent to work with again.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Mortgage

  • PJ P.
  • Verified HomeBuyer
  • December 30, 2021
  • Lakewood Ranch, FL

Attempting to obtain a mortgage for the property was torture. I finally paid cash just to get it over and done with.

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 4

Lennar - As I have reported before, No one showed up for our scheduled

  • Lou H.
  • Verified HomeBuyer
  • December 30, 2021
  • Venice, FL

As I have reported before, No one showed up for our scheduled walk through after it had been delayed because the Townhome was not ready. Our new closing date was scheduled but was not completed as scheduled because the townhome was not ready. No one helped us try to reschedule the closing or complete items on our punch list. Lennar forced us to close before the home was finished, We received a call around 7 pm with no previous notice on the last day of the month from a remote notary to close on the home. I was very disappointed with the sales staff in particular.

Lennar responded:
Hi Lou, thank you for sharing your review. We are sorry and disappointed to hear about the poor service you received during what should be a joyous time. We want to apologize for your experience with the sales staff as well. If you have any items that need to be addressed or additional information you would like to share, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Great home for a growing family

  • Clinton Y.
  • Verified HomeBuyer
  • December 30, 2021
  • Friant, CA

Couldn't be more pleased with the home itself. Me and my growing family absolutely love the home. There have been mostly mild issues (paint chips, scratches, broken tile, missing electrical outlet, etc.) But when lennar has been contacted, every single has been taken care of and incredibly quickly. As much as we love our new home, it has been a great experience working with everyone at lennar. Lennar finance, title, construction, everyone has been great. Special shout out to Jim. He is always incredibly responsive.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Responsive and professional

  • Steven M.
  • Verified HomeBuyer
  • December 30, 2021
  • Lakewood Ranch, FL

The unit is amazing and well built

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 4

Awesome Lennar

  • Alfonso L.
  • Verified HomeBuyer
  • December 30, 2021
  • Zephyrhills, FL

Great Experience and Awesome Team many thanks and looking forward to work in the future with them for more properties, Yumi, Vicky, John, Josh all great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - The realtor, Letta, instantly made me feel at ease and created

  • Lori N.
  • Verified HomeBuyer
  • December 30, 2021
  • Osseo, MN

The realtor, Letta, instantly made me feel at ease and created a point of contact I could trust. She is highly knowledgeable of her inventory and made suggestions that fit my needs.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Customer Service

  • Robert W.
  • Verified HomeBuyer
  • December 30, 2021
  • Fontana, CA

The Lennar team from start to finish has been wonderful. What else could I say? I love my Lennar home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - I have already shared my experience in a previous survey and

  • Shawn P.
  • Verified HomeBuyer
  • December 30, 2021
  • Lakewood Ranch, FL

I have already shared my experience in a previous survey and did not hear from anyone . I will never buy a Lennar home again after this experience.

Lennar responded:
Hello Shawn, thank you for taking the time to share your experience. We want to apologize for the poor communication. If you need follow-up on any issues, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 4

Lennar - The team has been very helpful and responsive to any issues I've

  • Billy S.
  • Verified HomeBuyer
  • December 30, 2021
  • Aubrey, TX

The team has been very helpful and responsive to any issues I've had.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - 1.

  • Vinod R.
  • Verified HomeBuyer
  • December 30, 2021
  • Charlotte, NC

1. Need better communication about construction timelines. Mortgage rates fluctuate and the buyer bears the risk 2.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 3

Lennar - This is second Lennar home we have had, no issues that weren't

  • Linda N.
  • Verified HomeBuyer
  • December 30, 2021
  • Fort Myers, FL

This is second Lennar home we have had, no issues that weren't taken care of so far. Have lived here for 5months.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Finishing of the home

  • Anonymous
  • Verified HomeBuyer
  • December 30, 2021
  • Clermont, FL

I’ve had to submit claim after claim because the house was rushed to be completed for closing. What I disliked is my house wasn’t complete items were not finished. I only got one walk thru and that was the day of closing. I should have gotten two. The county inspector came the day of closing which is ok but the builders rushed to get it to pass but other things were not hooked up like the second washer and dryer vents. Trim work wasn’t completed. Bifold doors were not adjusted. Some of the doors did not latch on striker plate properly. I feel they all rushed and me as a homeowner should not ...

Lennar responded:
Hello, thank you for taking the time to share your review. We want to apologize for the poor closing experience and the list of unfinished items you detail here. We do appreciate you and if there is anything outstanding in which we may provide some follow-up, please send a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 5

Lennar - Not the most pleasant homebuying experience since this was my

  • Dominique E.
  • Verified HomeBuyer
  • December 30, 2021
  • Crandall, TX

Not the most pleasant homebuying experience since this was my first home. Lennar needs to strongly improve their customer service, hire quality contractors to repair the home correctly the first time, and become more transparent with the homeowner about buying a house through Lennar.

Lennar responded:
Hi Dominique, thank you for sharing your review. We are sorry to hear about your disappointing experience. If there is anything we can do to help going forward, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 3

Trustworthiness 2

Responsiveness 4

Lennar - It is my first house purchase and Lennar offered me the best

  • Jaksson C.
  • Verified HomeBuyer
  • December 30, 2021
  • Princeton, TX

It is my first house purchase and Lennar offered me the best service to make everything easier, all the materials used are of good quality, I recommend them and I am thankful for that.

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 5

builders' reputation. And quality of home.

  • Marvin S.
  • Verified HomeBuyer
  • December 30, 2021
  • Westfield, IN

had a problem with the installed alarm system, reached out to 3 people and no return call

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Lennar - Excellent!

  • Billy T.
  • Verified HomeBuyer
  • December 30, 2021
  • Celina, TX

Excellent!!! Great home and neighborhood!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

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