Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 21794 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Staff
- Roseline R.
- Verified HomeBuyer
- April 15, 2025
- Fort Pierce, FL
Lennar staff was unprofessional and didn't answer emails or phone calls in a timely manner. My experience with the was horrible!
Lennar responded:
Good morning Roseline and thank you for sharing your comments. We are sorry to hear about your experience with our staff and the lack of timely communication. Moving forward, if you have a question or warranty request, please submit a warranty request online using your Lennar Account. Submitting the warranty/service request through your Lennar Account will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case. We look forward to providing you with an exceptional homeowner experience moving ...
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Fantastic Experience
- Jan-Erik V.
- Verified HomeBuyer
- April 15, 2025
- Edgemoor, SC
My wife and I had a great experience working with sales consultants, builders, loan officers and everyone in between. Everyone was super friendly and helpful. Listened and explained everything to us in a way we could understood our questions and concerns and answered all our questions in a way that made sense to us. They all worked with us on our schedule to accommodate our needs. It felt like we were dealing with family the whole time. Great experience!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
MASSIVE EROSION, lack response to latency soil compaction
- Jeffrey M.
- Verified HomeBuyer
- April 15, 2025
- Maiden, NC
During our final walkthrough, plastic corrugated pipe placed to drain water runoff for entire block. Was told they were permanently, upon closing pipes removed. 2 days later rain and sod soil washed down 3 yards above. Result 3 catch basins plugged with silt. Undermining foundations. They immediately repaired only the areas where future runnoff would affect the unsold homes. Constant battle
Lennar responded:
Good morning Jeffrey and thank you for sharing your feedback with us. We are sorry to hear about the issues you experienced during your final walkthrough and the subsequent rain damage. If there are still any outstanding warranty items to be resolved, please send us an email with details, referencing this review to: CorporateCustomerCare@Lennar.com so we can help you with follow-up. Moving forward, for future questions or warranty requests, please do not hesitate to contact your local Customer Care team by submitting a warranty/service request through your Lennar Account. Using your Lennar Account to submit your warranty request will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case. We look forward to offering you an improved homeowner ...
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 1
The builder needs to hire workers that pay attention. There were many things that needed repairs.
- Gisele L.
- Verified HomeBuyer
- April 15, 2025
- Smyrna, DE
Just because it is a new build, get an outside inspection done.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Builder needs to hold their employees accountable.
- Johnny S.
- Verified HomeBuyer
- April 15, 2025
- Ave Maria, FL
It has been nothing short of a nightmare! We hired a inspector who found 98 pages of work that was not done properly and reused damaged items such as doors and appliance,Every issue is being addressed slowly and costing us time and taking away the enjoyment of our new home,We have repairs daily!!! This is a brand new home and it should no be like this!!! We live on a construction site that some day we hope to call home.If we knew it was going to be like this we would have moved else where.SO SAD!
Lennar responded:
Good morning Johnny, and thank you for sharing your feedback with us. We are sorry to hear we have failed to meet your expectations. If there are still any outstanding warranty items to be resolved, please send us an email with details, referencing this review to: CorporateCustomerCare@Lennar.com so we can help you with follow-up. Moving forward, for future questions or warranty requests, please do not hesitate to contact your local Customer Care team by submitting a warranty/service request through your Lennar Account. Using your Lennar Account to submit your warranty request will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case. We look forward to providing you with an exceptional homeowner experience moving forward.Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
Love our home
- Bethany F.
- Verified HomeBuyer
- April 15, 2025
- Port Orchard, WA
Everyone we have worked with up until now has been very helpful and informative. So far we are very pleased. Been here about 5 weeks now.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Good experience
- Festus I.
- Verified HomeBuyer
- April 15, 2025
- Rosenberg, TX
The builder is good and my loan officer
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Overall experience was good
- Regina S.
- Verified HomeBuyer
- April 15, 2025
- Summerville, SC
Finance process was very frustrating
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Great sales experience!!!
- Molly K.
- Verified HomeBuyer
- April 15, 2025
- Algonquin, IL
My experience with buying and the sales office was incredible, specifically Austen from Westview crossing was amazing!!! Once we moved in, we struggled a bit getting a hold of contacts and understanding process. Overall I would do it all over again, but extra stars to Austin and Rick!!
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 2
Overall Easy Process
- Anonymous
- Verified HomeBuyer
- April 15, 2025
- San Antonio, FL
Buying with Lennar was a pretty easy process. The separation of Lennar companies was a bit difficult to navigate I.e. Lennar construction, Lennar mortgage, and Lennar sales.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Lennar
- Anonymous
- Verified HomeBuyer
- April 15, 2025
- Seguin, TX
If you are okay with sinks being installed crooked, being lied to about what materials the home is made of and poor workmanship amd minimal insulation....continue the process. Bottom line...if you are looking for a cheap home you will get what you pay form they are responsive during the warranty period but no guarantees anything will get fixed. Honest review. I do like the communtiy I live in. The people make it worth it.
Total Score 3
Quality 1
Trustworthiness 2
Responsiveness 3
i had a good relationsip with Chris during the builldimg stage; He was always availble and responsive
- Harold D.
- Verified HomeBuyer
- April 15, 2025
- Foley, AL
check this out= no pull downm stairs for attice access and air conditioing syste,m is in attic
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 3
Great Experience with Lennar!
- Kimberly N.
- Verified HomeBuyer
- April 15, 2025
- Fort Pierce, FL
This was my first home buying experience and Lennar made the process seamless! Everyone I worked with through the process was extremely knowledgeable and helpful. Excellent craftsmanship on the home. Highly recommend Lennar!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Could use improvement
- Randal H.
- Verified HomeBuyer
- April 15, 2025
- San Antonio, TX
Don’t rush into the purchase. Know the HOA rules before committing to the purchase. Example. Trash can screen was required for home without garage but was not told that by the realtor or sales rep. The screen costs an additional $500.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 5
Home owner
- Edward D.
- Verified HomeBuyer
- April 15, 2025
- Converse, TX
I agreed to buy this house for $200,499 from Lennar but when I received a letter from Penny Mac the new loan company , I noticed that the price had changed to $207,115 without receiving a notice or explanation . I tried to reach out to the lennar loan officer but hadn’t received a response as yet. Please give me an explanation!!!!
Lennar responded:
Thank you for sharing your experience with us. If you’d like to provide more details about your concern, please email us at CorporateCustomerCare@Lennar.com, and we will assist you in following up with the appropriate team. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 1
Noah, Douglas & Wayne were very helpful.
- Glenn M.
- Verified HomeBuyer
- April 15, 2025
- Myrtle Beach, SC
Dealing with the loan underwriting was a complete nightmare ! I almost gave up and was willing to give up the deposits totaling $9,000. The system at Lennar is very poor! I was told I was conditionally approved only then to be told that I needed to provide more and more information causing us to postpone our original closing date. I am afraid I would NEVER have a good word about Lennar Mortgage. In fact I would advise them to not get involved at all costs!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Jeff Terban
- Jeffrey T.
- Verified HomeBuyer
- April 15, 2025
- Punta Gorda, FL
Erik, Jerred, Bo, Nathan, Sherry and the whole Lennar team and Subs did an amazing job
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Amazing
- Thneal N.
- Verified HomeBuyer
- April 15, 2025
- Indianapolis, IN
Brian the builder was great Jessie awesome very helpful Cody very kind polite knowledgeable My loan officer Austin was amazing!!! Everyone was great everyone. I love my home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
New home in 30 days!
- Kathleen R.
- Verified HomeBuyer
- April 15, 2025
- Stockton, CA
The first person I spoke to was Valerie. I gave her my budget and I told her the house that wanted and to please get me in my house!!! Casey began with my loan docs and got me into my home in no time. I’m grateful for the team. There were extremely responsive and respectful.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great follow through by sales and finance team
- Karoline B.
- Verified HomeBuyer
- April 15, 2025
- Bulverde, TX
My overall experience was pretty good. My sales consultant Debbie Huntley and finance Michael Vera made the experience the best. However, the pushiness of the house walkthrough consultant was not appreciated as there were a few last minute things needed on the property before closing. Seemed more of a push to close than making sure the client was comfortable with the process.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar Homes are poorly made!
- Anonymous
- Verified HomeBuyer
- April 15, 2025
- Cibolo, TX
Lennar Homes got the cheapest materials and contracted the worst workers. They are in such a hurry to build, build, build, with no attention to details. And to try to get something fixed (in a new home) after you close, good luck!
Lennar responded:
Good morning and thank you for sharing your experience with us. We are sorry to hear that your home did not meet your expectations. If there are any outstanding warranty items to be resolved, please send us an email with details referencing this review to: CorporateCustomerCare@Lennar.com so we can help you with follow-up. Moving forward, for future questions or warranty requests, please do not hesitate to contact your local Customer Care team by submitting a warranty/service request through your Lennar Account. Using your Lennar Account to submit your warranty request will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case. We look forward to offering you an improved homeowner experience. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Wonderful
- Robert R.
- Verified HomeBuyer
- April 15, 2025
- Apex, NC
Everyone was awesome… starting w Matt to Ian Paige Margie and Colin. Great job everyone!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not the best experience....
- Anonymous
- Verified HomeBuyer
- April 15, 2025
- Henderson, NV
I love my new home BUT the process was not pleasant. The mortage company was not very good. I was told multiple quotes as to how much I was going to need for closing. My closing date was a nightmare, the Benito and (the other woman s name I can't remember) were not great.
Lennar responded:
Thank you for sharing your feedback. We are sorry to hear that your closing and mortgage experience did not meet your expectations. Moving forward, we hope to earn back your trust. If you have any questions or warranty requests, please do not hesitate to contact your local Customer Care team by submitting a warranty/service request through your Lennar Account. Using your Lennar Account to submit your warranty request will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case. We look forward to offering you an improved homeowner ...
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 1
Over all slow response from Lennar mostly and not much helpful
- Anonymous
- Verified HomeBuyer
- April 15, 2025
- Hillsboro, OR
Over all slow response from Lennar mostly and not much helpful,Lennar needs to be better in customer support and home construction quality, though David helped me and I really appreciate it.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
Great Fast Services
- Nhi P.
- Verified HomeBuyer
- April 15, 2025
- Sacramento, CA
The electricans came in, did a little test to confirm the problem n fixed it right away, done n out in 10-15 min
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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