Lennar Reviews

The process was easy from start to finish. The title, lender, sales persons were all stellar. Warranty representative is great and easy to work with.

The actual building team (overseeing manager, contractors, subcontractors) is where my biggest issue is. When we arrived on the final walkthrough there was quite a bit not done, the house was far from clean, and the yard looked terrible. Keep in mind this is after we did the initial walkthrough and put things on our list to be repaired and/or cleaned. Paint was sloppy, we still don't have all the caulking done on the exterior, and the railings aren't level to just mention a few things. Our Customer Service Rep has been fantastic at helping schedule contractors and what not but those contractors have been unreliable at best. We are now 4 months in our home and there are still things that haven't been done. Our Sales Rep, though, has gone above and beyond to try and compensate the best she can so this truly seems to be more of a contractor issue than a Lennar as a company issue. ... More

Positive - Customer Service Rep very responsive and caring Positive - Lennar builds a quality house Negative - Even though Customer Service Rep was responsive it took a long time to resolve issues Negative - Lennar's choice of companies to administer their HOA is not good. HOA rules are not being enforced. We moved to this development and expected the HOA rules to apply to everyone, but they are not enforced and the neighborhood does not meet our expectations due to this

You'll get home issues even though it's a brand new home and everything has to go through a submitted work order for them to fix the issue.

No matter how small it was a big deal to Lennar. They were there for me whenever I called and were prompt, professional and knowledgeable.

Our closing date changed 5 times. We are still waiting for a replacement kitchen drawer and it’s been 4 months.

Waiting for months to get problems addressed and still no help. Promises made and no follow through. Finish work is not good, follow through not good, effort to make things right nonexistent. Gone through all the appropriate channels and done everything asked of us and we are left hanging with no help in sight.

They wont budge on anything, you want an outlet somewhere? Too bad! You offer them 200$ to put the outlet there? Nope nada! Any upgrades to materials have to come out of pocket (not through mortgage) and you have to use their vendor who will gouge you because they know you cant get additional offers. Default floors are not waterproof, this is the pnw, we get water. Site mgr is a little man (matt) who will try to get you in trouble for checking on the progress of your half million investment. Cute floor plans, but they phone it in and then act like theyre doing you a favor

Interior paint job could be done better. It wasn’t finished nearly. There is an area where floor was not leveled correctly. Response to issues was satisfactory except the title office was very hard to contact and my messages were often ignored.

The process was easy and our sales rep was informative and made our experience good. We love our new home and would recommend Lennar to our family and friends.

House are beautiful but as soon you have issues (I found some defects on the finished) some where fixed as courtesy because the warranty didn’t cover it.

We are very impressed with the responsiveness of the care team, especially Ernie, with our post move in issues, which are minor. We love the community.

They always responded quickly to my concerns and the did an excellent job

Lennar builds a quality home and the team at Eagle Ridge made the entire process a 5 star experience. Thank you!

B Ad experience dealing with Lennar and very poor work.

Great people to work with and their responsiveness has been outstanding. Wes, Kennith, and Kevin are super.

We really love our new home build by Lennar! The building crew was amazing - fast and good quality. The builders' supervisor was very responsive and kept us in the loop. He really went above and beyond. That said, the sale process was extremely shady and frustrating. The price kept going up by the week and even when they "released the lot" and had increased the price substantially from the initial price, they put us through blind bidding extorting even more money from us. After we moved into the house, the Lennar customer service is very good, for the most part.

I had a horrible experience . The sale of my home depended on my purchase of this home. I needed one more day but lennar didn’t care. They would not give me one more day. They told me they would turn around and sell it for more than I was buying it for. The paint is awful it’s a flat pain shows all the marks. In the bathroom caulk is missing around the floors. I fell that the home was built so fast that paying attention to details are missed. My grass now that’s another issue. I have holes in the back yard where grass is missing. I was told that someone would come roll it but never happened. I’ve been very disappointed. ... More

The concept is good but the poor quality and poor responsiveness of the construction crew is frustrating. I have I have been in the house for approximately 4 months and still need work done.

We had nothing but radio silence and issues when we were actually going through the buying process with Lennar, however once we moved in, we were taken care of with nothing but white glove service. Anytime we had an issue, or had a repair needed, we were taken care of or fixed up within a week. Crazy to think they were the same company. If only everyone at Lennar operated like the on-site sales team. Thanks to George, Daniel and Klarissa!

A very good experience for me.

We truly enjoyed the entire home buying process with Lennar. Post closing has also been nothing but great. We have had excellent service for any issue that we’ve had.

It was a great experience to work with Lennar

We hears nothing but good things about Lenna but had trouble from day one due to Carlos.

Disappointed that they put the cheapest and loudest washer and dryer in this house. When we first purchased a few things we wrong and took awhile for Lennar to take care of these issues.