Lennar Reviews

Good Quality Home and Very good staff mainly marketing and finance

Very large number of issues! Quality control is minimal to none!

No responsive to warranty repairs that I am still waiting on for over 4 months

The sales person for our property was great! She took pictures of our house while it was being built and kept us posted of the progress. Really loved being kept posted along the way

The house cost me nearly $1.1 million and has been nothing but problems. First, the closing was a nightmare due to multiple errors made by the builder whose closing department couldn't seem to find the correct corporate resolution showing that the subsidiary conveying title actually owned the property. Then about an hour or two after the closing ended and I had received the key, I received a phone call from the builder that said it can't confirm that it received the funds so I can't enter the house until after the weekend. After that issue was resolved and I go to the house, I discover how many corners the builder cut to save a few dollars. For example, several of the outlets upstairs didn't work and since multiple outlets were involved I suspected that the circuit must have been tripped but all of them looked fine. Long story short, after hours of digging I found out that in an effort to save a few dollars the builder installed only one GFCI outlet on the circuit so I needed to find the bad outlet downstairs, outside the house, and reset it. Had this been brought to my attention during construction I would have gladly paid the $30 extra in parts to do the job correctly. Similar cost cutting measures were taken when it came to the flat wall paint, improperly fitted blinds, poorly sized A/C units, skimping on the insulation, etc. If the builder was that desperate to save what collectively amounts to maybe a few thousand dollars, I wish I would have just been given the option to pay a few thousand more to have the job done right. Then I also discovered that multiple items on the pre-closing punch list were never fixed and kept discovering more and more issues. For example, I paid nearly $75,000 for an upgrade package that included GE Monogram appliances. After moving in the microwave started making a terrible noise and the laundry room flooded. I contacted the builder who wanted nothing to do with it and told me to call GE. When a repair representative came out he showed me that the builder had dropped the microwave before installing it denting the back where the fan is causing the noise, and that the flood in the laundry room was because the builder improperly connected the machine. GE fixed the laundry flooding, but told me to contact the builder about the microwave. Finally, after several weeks GE came out to replace the microwave but said the replacement was damaged. As a result, GE took the bad microwave and left me with nothing saying they were out of stock of my microwave and would not install a different Monogram model. After several months, multiple missed appointments, and hours on the phone with GE telling me it's the builder's fault and the builder telling me it's GE's fault, finally I get a replacement microwave. It has been 5 months since I closed on the house and paid the builder more than $1 million, and I still have to deal with cabinets that were installed crooked leading to seams and drawer fronts that are cracking at the seams; 2 coffered ceilings that were never built; the wrong sliding door having been installed; getting reimbursed for replacing the doorbell chime which was wired incorrectly and despite multiple requests the builder never sent an electrician to fix it; fixing improperly leveled pavers; crooked front door jamb leading to cracking in the frame; sloppy paint and wall texture throughout the house; trying to get a refund of a duplicate $750 HOA contribution that the builder collected at closing but never actually forwarded to the HOA, and a variety of other issues. While I understand that no construction job is perfect and there are always some things that need to be fixed, the sheer number of issues are excessive and the builder's refusal to timely correct them is unacceptable. Many of my neighbors have similar complaints about getting the builder to fix issues, and on the whole I regret purchasing from this builder. Do not make the same mistake as me - especially when spending this much money on a house. ... More

Very happy with the purchase.

Whenever I have an issue, Lennar agents are Outstanding and responsive and very prompt.

There were too many negative experiences.

Distance space between two houses is too narrow. Subdivision entrance sign is not big enough to show Lennar is a big builder/company. Subdivision backside should have built a wall besides front wall.

All the process with Lennar was very smooth and easy, and for me that I was a first homebuyer was such a relief. The thing that I appreciate most was that you can choose all the colors of your house and personalize as you want. All the staff is very pleasant and always ready for all the requests.

I have been attempting to get resolution regarding grading issues with my lot. I have experienced standing water for greater than 24 hours after a normal rain within 10 feet of my home's foundation. This is an issue with the standard noted under the warranty. The warranty states the builder is responsible for at least one attempt to correct this issue. I have only been in my home since July 2021 and have attempted to communicate with customer care for the past 3 months. I have been told several times that a landscaper will come to assess the grading; however, this has not happened to date. I leave voicemails and get no response from the Customer Relation Specialist or Director. This is such a large investment and I figured my concerns would be addressed in a more professional manner. It was my hope to have this issue resolved without having to obtain legal representation but the builder is leaving me with no choice in order to get this concern addressed appropriately. This is a very distressing and disappointing situation. ... More

What you see (model home) is not what you get. Have a professional home inspector look into the quality of home before you sign closing docs and get issues resolved.

Could have been thought better than just following the blue print

customer service rep is great

Great buying experience in a market where there otherwise wasnt one. Overall happy, factor in the price of an AC install before you buy.

Great experience with Lennar and Roofstock. Entire transaction was performed virtually and was smooth. I had previously purchased a new home from another homebuilder 15 years ago who nickel and dimed everything. Lennar was a fantastic experience in comparison since everything I would have selected anyway was included.

Loan processor asked for the same docs over and over again. The worst materials used. I’m still having issues and currently I’m without heating and AC.

As far as the neighborhood is concerned. It's quiet and everybody minds their own business. The house itself is built well. I've 0 issues with anything since I've lived here.

Build was done on time. Lots of information provided to get started with house setup. Overall a good experience.

Get everything in writing.

We were absolutely pleased with our Lennar experience from beginning to end. Our sales professional (Kacey) was the shining star of the group. She kept us updated daily and answered all of our questions timely. We will definitely recommend Lennar to friends and family.

Nancy, Lan, and James helped my home buying process smooth. They all did a wonderful job to assist me. I can’t thank them enough. I want to send a shoutout to Tommy as well. He helped me get the ball rolling. Once again thank you!

We absolutely love our home and the process from choosing options all the way through to the construction meetings and home walk-throughs and closing. The process was pretty straightforward with regular check-ins and updates. Our biggest area of feedback is the warranty follow-up now that we are closed on the house. Understanding that trades and materials are delayed at this time, but need more communication and scheduling updates from the warranty team. Other than that, we love our house and the building process with Lennar.

Ryan our construction supervisor was amazing. He pulled together many issues that were beyond his control and ensured that we were completely satisfied. He was very easy to befriend and earned our trust with his follow through. Ryan, we'd like thank you for completing Lennar's commitments to our satisfaction.

worst buying and closing experience.. part of it is due to my realtor too.