Lennar Reviews

Overall buying experience was good, people were very nice and professional. Customer service is very slow at getting things done and some things that were really important to get replaced I’ve been denied. Not very happy about that when I haven’t even been in my house for 30 days yet. Like the community, everyone is friendly and nice.

Excellent service from sales to PDI to closing!

Fred and Mohamed was great and answered any question or concerns I had at any time during the process. Great experience

Home buying experience was nice

I was very pleased with overall process and responses to my inquiries.

It was really simple buying a new build through Lennar. Lots of clear communication throughout the entire process. One of the best parts of tiny experience was Robin, one of the quality control guys, who helped with one of my walk through and gave me a lot of real advice on house maintenance. I really appreciated that

From Cody, who walked us through our initial visit and explained the Lennar way, to the staff that led us through the paperwork maze, to Linda who handled the closing, all were personable, knowledgeable and people you should be proud to employ.

The house was left extremely dirty between my final walkthrough and closing. There were many corrections that need to be made even after pointing them out at the walkthrough. The house seems to be very cheaply made. I have lived in the house for a month and my fence is already falling apart. For a brand new build you would expect a higher quality product. The Lennar team also schedules all of your appointments before checking your availability which is extremely frustrating and leads to longer wait times.

House was built to spec and on time for promised delivery! Super easy to deal with Lennar team.

Builder cut A LOT of corners. Responsiveness to issues is terrible.

Aggressive selling with very little empathy towards buyers. Not flexible at all for even minor changes. Good value for the money paid

After 8 years of apartment living...and with the uncertainty of future rent costs, we decided to see what was available in our price range. We found exactly what we needed on our first visit to Mirada. 36 days later, we moved in to our spacious, no outside maintenance home. Thanks for helping us secure our future.

We had a wonderful experience with your team! We met David many months ago when the neighborhood was just starting to be built. We were curious, but the time wasn't right for us yet. David would email here or there to check in with updates about the neighborhood. Finally, the time was right, and David was there to answer our call (literally)! David was very patient with us as we scrutinized every single decision, form, and contract. From the home celebration team to the maintenance crew and everyone in between, this has been a wonderful experience, and I would definitely buy a Lennar home again! ... More

This process was extremely painful and unfriendly to myself as the homebuyer. I have purchased 4 homes and this was easily the worst experience. The concierge, Debs communicated terribly, was condescending, and was completely unwilling to help us negotiate a closing date, time, and location that was best for us. Our initial request was to close remotely in Florida which we were told could not happen. I asked again to close remotely from the model home in Franklin and was told it was not far enough away from the Carmel office. We drove from Florida to Indiana and were expected to be at final walk-through 9 hours after we arrived in Indiana, at 8:00 am the next day (we were told “hopefully that time works because it has to”) and then drive 30-40 minutes away to Carmel to close on the house and then BACK to Franklin to be in our home. This was all completed with minimal sleep, 15 hours of driving the day before, 3 pets, 2 kids, one of which woke up the same morning with a fever. It is insanely discouraging to spend the amount of money and time it costs to purchase a house for the builder and Lender to be so unwilling to offer any flexibility in these kinds of situations, especially. Our furnace had a gas leak and was inoperable less than a week after moving in. To add, Lennar Mortgage received everything that was asked for. However, a clerical error on the end of Lennar has caused them to contact myself for additional paperwork that was not needed originally although the mortgage has already been sold to another lender (2 months after closing.) ... More

Lennar really cares about your home experience and are very fast responding to your needs and questions regarding your home

Closet brackets cheap and rip out. Heating and cooling system inadequate. Basement floor uneven. Basement walls not straight.

The house was very well built. There were some minor issues with some small details

I want to start off with a few positives, the house is nice and spacious, the neighborhood looks and seems nice. (Still waiting on amenities). The home buying process for me was pretty awful. The sales agent was very attentive until I submitted an application. He did advise me that I’d hear from the loan officer the next morning (it was a Sunday, no big deal). After three days of not hearing from anyone, I began sending messages to the sales agent, and within the Lennar mortgage portal (I uploaded all of the required docs based on what was recommended within the application process). Finally received a very brief call acknowledging they have my application. I basically heard nothing else until I reached out again a few weeks later asking if I am approved and how I disliked this process. I received a fairly quick response stating I had my new home owners meeting the next day (they never asked if I was available nor said I was approved). Completed that walk through with whom I thought was a stranger. (Wasn’t the name I was given but she was nice). After another week and a half of silence I reached out yet again asking what’s going on and if I’m approved. Finally got a response saying oh yes, you’ve been approved for weeks, you close in less than 48 hours. That was an extremely stressful process and trying to put a rush on transferring money from one account to another to play my downpayment with title was also stressful. The signing process was done virtually. The title agent never reached out to me I ended up having to bring more to closing because the LO never informed the title company that I paid my earnest money the day I completed my application. (I did receive a refund about a week later). Once I completed my closing, I ran to get my key (they only offer a 15 min key pick up window of time) and low and behold, they had no idea I closed on my loan. Waited more than an hour for them to tell me they don’t have any keys for me. And the construction manager will have to have some made. My entire car was filled with household items (thought I was moving in) , so the agent at the leasing office kindly let me in. Once I got inside I found a window was open and the lock was busted off of it, and the bathroom vanity’s front face fell off onto my foot and busted open my toes. I hope others have better experiences. But this was almost a complete nightmare. ... More

We had an initial great experience with Lennar sales, however Lennar title was very difficult to work with upon closing. We were told we were to close on a Friday, however Lennar title did not see our money transfer from the sale of our previous home that was sent early in the day Friday until very late in the day and due to that we were unable to close. When we tried to contact them Friday afternoon for clarification there was no response or anyone we could speak with. Due to this my family had nowhere to go for a weekend and had to find somewhere to stay along with paying extra for a U-haul to hold our belongings as we had already closed on our previous home. We were told we would be able to close early that Monday morning, however, we had to sign new paperwork. We received the paperwork at 8am Monday morning but still had heard nothing about being able to get into our home by 12:00. We continued to try to call Lennar title to find out why and were met with no response. We ended up having to call the initial phone number on their website and indicate we were interested in buying a new home in order to speak with anyone. We did not get our official closing papers and keys until 2 pm that day which was 3 days after we were supposed to initially close. I can’t say we would ever use Lennar for another home purchase due to the difficulty we experienced with Lennar title. ... More

The staff at Lennard was very nice and professional and it made the home buying experience pleasant. They also have been very responsive to any questions/issues I had with the home. What about the home itself? I would give Lennard A++ for the quality build of the home. Their construction crew did a great job. That said I REALLY wish Lennard would have included some basic things with the home which they didn't. Things like a garage opener (which I had to have a private garage door company install for $475), pouring the concrete for a patio in the back of the house. Even a modest patio of 5' x 7' would have been very helpful. A wash basin in the garage would have also been a nice addition that should come standard. And there is only ONE hose bib on the outside of the home. ... More

Quick move, closing done in 30 days, safe place.

We are very pleased with our new home. Lennar has a very efficient system in place to help new homeowners navigate the purchase and move-in process. Everyone is very helpful and responsive.

We have been very happy with our new home. The neighborhood is beautiful. The quality of the material is great. I like that most of the design features are chosen for you or are at least narrowed down to a few options that you know will look good. My wife and I get overwhelmed with a lot of decisions so that was useful for us. My one complaint is that it was highly encouraged to use their lendor, and our guy did not seem to know what he was doing. But overall, we love the house and neighborhood.

Overall satisfied. Could have done a little better job with the final cleaning inside the house. Have a few warranty issues that I’m sure will be taken care of. Everyone we dealt with so far has been very helpful and pleasant.

The purchasing process went as smooth as butter. What can be better than that?