Lennar Reviews

Do your homework. Really critique the model homes. Be vigilant during the building process. Submit tickets after you purchase.

Take your time and if the person working at the office cannot Focus ask for someone else. I could have included more things I wanted after I spoke with neighbors. Also when I signed I would call and ask questions and never a response. Also contact Lennar Higher Level and Basically they protected the employee and only excuses. I liked the All Included but was it worth it? First Impressions stay with a person. Homes in Florida are not the Standard I expected. No interiar wall insulation for example

I am a repeat customer with Lennar and this experience was not at all like my first one. So many things were wrong with the house and we purchased in May. I was built too fast and no one paid attention to details. I would not recommend Lennar to anyone

Poor quality control during the build. House next door has been half built for 6 months and I have a constant flow of trash in my yard. Lennar mortgage company was a nightmare to work with.

I love my new home. Lennar had great floor plans and a variety of finishing options both inside and outside the home. Unfortunately there were some issues. Home itself was great. If you end up being a winter build, be ready to go through a maddening spring. If you close on your home in the winter, you do not get a driveway, sidewalk, or sod. This makes sense given the winter conditions. Here comes the fun part, so that Lennar can make its fiscal numbers, once spring comes, they prioritize their monthly closings first and the winter closings go to the bottom of the priority list for sidewalks, driveways, and sod. The have poor communication about this and try to avoid being straight forward about their practices, they just keep saying “soon” when you ask for updates. The end up laying the sod late in the spring and it doesn’t survive, but they don’t care because they checked the box. ... More

We love our floor plan and neighbors, but are really disappointed with the quality and expectations that Lennar has of its subcontractors. Apparently our standards are too high for a production builder.

My property happens to be the end unit on the side of the busy road where cars come at 45 MPH. I have taken photographs highlighting the need of the fencing similar to the fencing adopted by neighbor communities in Amberley area who are on the same side of the busy road. I wrote a note to Lennar sales, Lennar land department.. still they are not addressed. Their say is, its not in the layout and cannot be actioned upon. I have been asking the sales team to direct me to someone on the land department to talk about my concerns, I have never been directed till today. It has been almost 4 months after I closed and moved in. Yet to get a answer. THis is my biggest concern. I really want someone from LENNAR land department or someone higher up in the hierarchy to contact me to discuss this issue. ... More

I love my house, the workmanship is great but I am very disappointed that the swimming pool will not be installed until the summer or 2021 when I was told it would be built by 2020. Management has not reached out to make accommodations for us to perhaps utilize nearby facilities until the pool is place. Also there has been a recent decrease in the value of townhomes in Grand Bees which is very disconcerting.

Craftmans ship is terrible. Trim used is cheap wood. Paint was terrible and all over our flooring.

The houses and the prices are good, but the service is not great. I wish homebuying process was a bit easier and less stressful. They dont respond when you need them or if you have questions. Their lack of communication and responsiveness makes the experience hard and frustrating

The only thing that kept me going with the home buying is my amazing realtor. Lennar’s team was awful in communicating within themselves throughout the entire process. The day I was closing I had to call them and ask them if we were ever going to have a final walk through which they stated “I signed to skip it”. I asked to send me a copy of this supposed document to which they responded they were misinformed and that I could do final walkthrough 30 minutes before closing! Obviously it was rushed as we had a 25 minute drive to closing which we later regretted as we saw things that needed to get fixed before the closing. ... More

We originally had our own realtor, but were told he wouldn’t get paid because he wasn’t with us during our first tour, so we were basically forced to work with Leah instead. The entire experience felt rushed from start to finish. Anytime we had questions about the house, Leah always seemed annoyed or inconvenienced. The house itself also feels very cheaply made and poorly thought out in a lot of ways. The hardwood floors already feel uneven and bumpy in certain spots, the counters scratch incredibly easily even though we’ve been very careful, and a lot of the design choices just don’t make sense. For example, the master bedroom doesn’t even have a door to the bathroom area, so the room constantly feels cold. The shower shelves are mounted so high that children can barely reach them. Even the bathroom lights are on motion sensors that shut off while you’re still in the shower. The “smart home” setup sounds nice on paper, but in reality it’s frustrating because everything uses different brands and separate apps that don’t communicate with each other. Instead of one smooth system, you end up juggling multiple apps just to manage basic features of the house. Another disappointing part was the lack of guidance after buying the home. There was no clear welcome packet explaining what to do next, how to set up utilities like water and electricity, or how all the smart home features worked. Instead, you’re left digging through countless emails trying to piece everything together, which becomes overwhelming fast. A simple welcome binder with instructions, contacts, and setup guides for all the home features would have made a huge difference. But honestly, the worst part was the buying experience itself. Buying a home is supposed to feel exciting and memorable. Instead, Leah was nowhere to be found. No congratulations call, no welcome package, not even there when we received the keys. All we got was a generic congratulations email, and the keys were handed to us in a Ziploc bag. It’s frustrating because if our original realtor had been allowed to represent us, he would’ve actually guided us through the process and made the experience feel special instead of transactional. To anyone considering buying a Lennar home: do not walk into that first tour without your own realtor present. ... More

Overall our home was good- many areas seemed rushed and involved little to no quality assurance. We had to drive very critical mistakes in our home which was a safety concern. Other issues were denied and later found were not installed correctly. Really would have been a great buy or experience, but when issues found denial was the only response or no communication. Just identify the issue and make the fix - but still working with QA and resolution team - was very dissapointed.

Sloppy construction, paint splashes and drips, cabinet molding was uneven, and attic door was sloppy and discolored. Every single warranty requires a 4 hour leave from time off. Trades show up before their scheduled time or didn’t show up at all. Other times I have to take 4 hours off of work for a 1 hour job that could have been scheduled. Then my garage started to crack the drywall and come to find out the garage wasn’t even finished. You sold me an unfinished home. I can say I am extremely unhappy and disgusted with the quality of construction by such a reputable builder like Lennar. I will submit a review just like this as many times as I have to submit a warranty within the first 60 days of purchase. ... More

We are familiar with the Estero Fl area and really liked the community. We are from out of state, about 1200 miles away and still working. Uploading all info online for a mortgage was a hassle and unnerving with the amount of fraud happening. Too many different people involved in the process through out Lennar, maybe one person coordinating-client facing and they hand off what’s needed to the different departments within Lennar. . The closing walk through date was given to us by one person, changed by another. Our closing date was changed, airline tickets had to be cancelled and replaced. Lennar Mortgage sent the first payment statement with a different dollar amount than the closing documents. - I had to call and get that corrected. Loan sold to another company after first payment and they have another payment amount. I called about that, both companies and no one can seem to figure that out to get back to match the closing statement payments. Then we received a letter from the county saying the person that sold us our property did not own the property. Lee County is not able to put the property in our name. I need to reach out to the title company or an attorney. But I reach out to the Lennar realtor and he says they knew about it and are working on getting it fixed. This is all after the first payment has been made, what did we pay title insurance for? (And we paid for both sides of title insurance about $6k) I did call Jason at Lennar Title in Lakewood Ranch Fl. He never called me back, it’s been over 2 weeks. Realtor at Verdana said it’s under control, he knew it was a section of the villas but didn’t know who was affected. Really?!? Oh and did I mention no one had our keys at closing? The Verdana Village realtor - said my manager lost them and was getting more made. I called to see if they were available before we went back up north and was told, good news they found the keys but I don’t have them. I told Brad I thought the keys should be overnighted to us and he said he didn’t have access to that. Wasn’t there someone here that I could trust to pick the keys up or could he put the keys in our villa? Or he could just hold the keys until we came back down. At this point I’m just mad. I do like my home, tile has some left over marks I’m going to need to scrub on my hands and knees to get up around baseboards. Windows have left over construction mess on them. Looking forward to enjoying the home if I can get through the other frustrating situations. ... More

All I can really say is read your contract an know what you are getting into. If you are 100% sure about wanting the home great, if life Happens just know 3 weeks after giving your Earnest money they will do everything in their power to keep it. Builders are asking for more Ernest now for that exact reason and also make sure you put a realtor on your contract because it’s free money they have aside for that as well and will also try to get you to sign the contract without a realtor on it.

In a nutshell Lennar is only interested in collecting your money. That includes the sales persons. Not one of the departments knows what the other is doing. There is no coordination with each department. One person promises something and the other doesn’t know anything about it. The walls of the home are paper thin. We have a pile of sand in front of our house that we have to drive over to leave the house. That sand is because our neighbor is installing pavers. But the sand is in our driveway!!! I would never recommend Lennar to anyone I have respect for.

Where do I begin. The purchasing process was rigid and inflexible, no contingencies, no flexibility, take it or leave it. Not a great way to start what should be an exciting experience. The move-in was a mess. There were serious communication problems between Lennar and our external lender, and their financial systems felt outdated and slow. On top of that, we had a package deal that included a washer, dryer, and refrigerator — and they tried to back out of it and offer a credit instead. It took multiple heated conversations just to get what we were originally promised. We were ready to walk away from the deal entirely. Now let’s talk about the granite sidewalks — and I cannot stress this enough. Instead of standard paved cement sidewalks, they installed decomposed granite in front of the homes. When it rains, it turns to mud. Weeds grow through it constantly. It tracks dust and sand into your house. It looks terrible in front of a home. This is a walking trail material, not a residential sidewalk. Had I known about this before signing, I would have walked away. Period. It is that bad. Finally, I don’t trust the leadership at Lennar. The sales team is just telling you what they’re trained to say — they have no real power to help you. Decisions come from the top, and the top doesn’t seem to prioritize the buyer’s experience. Would I buy again? No. Would I recommend Lennar? Absolutely not. ... More

We recently completed the purchase of a new construction home and, while we are pleased with the final product, the overall experience fell short of expectations. Throughout the process, communication lacked the level of consistency and attentiveness one would anticipate when investing in a newly built home. Inquiries and concerns were not always addressed in a timely manner, and resolution of identified items required multiple follow-ups. This created a sense that the experience was more reactive than thoughtfully managed. Post-closing support, in particular, did not reflect the level of service typically associated with new construction. Items identified during walkthroughs lingered longer than expected, and coordination to bring them to completion was less seamless than it should have been. Purchasing a new construction home should feel guided, responsive, and detail-oriented from start to finish. Unfortunately, that standard was not consistently met. With improved communication, stronger follow-through, and a more proactive approach to customer care, the experience could be significantly elevated. ... More

Extremely frustrating to work with. The escrow/lending process was a nightmare they do not communicate at all.They would ask for paperwork but not be specific then they wouldn’t respond. We would send them what they asked for then a week later they would ask for it again because someone was off or somebody else took over your paperwork. Some of them are rude and I was told well I’ll get to it when I get to it if I have time. Then even after I signed me deed and everything was done they called me a month later asking for more paperwork that they already had. If they didn’t offer the incentives that they did I would not use them. ... More

Price changes, pressure sales tactics, lack of honesty in answering concerns not appreciated, delays in getting answers.

I purchased a built inventory home, even with paying an independent inspector after move in, the quality of many of the items used in building is so disappointing this is the fifth home I have built purchased new and I have never had so many issues after move in from the cheapest of the cheap flooring to the flat white paint that even with the paint codes Sherwin Williams cannot match - so disappointed

1. The licensed realtor-sales representative from Lennar informed us we were REQUIRED to use Lennar Title for escrow services. When we cited the Nevada law that Buyer may choose Escrow company, she referred us to the Division President in Reno. He agreed we could use our own Escrow company, but would forfeit up to 6K in closing cost incentives. Surprised a licensed real estate agent would say we were REQIURED to use Lennar Title. 2. Appliances - Appliance package is advertised to be GE Profile for “dishwasher, microwave, Range”. Most models have the range, but two largest models, the Rapallo and Portofino, which have a double wall oven and cooktop. The marketing does not specify this difference. We confirmed with sales agent ALL appliances would be GE Profile. Upon total walk-thru, day prior to closing, we confirmed the cooktop was GE, but not the top end Profile line. Again, spoke with Division President about the issue, no upgrade was offered. We were not happy about not having all Profile line. 3. During the purchase process, our sales agent told us the elevation brick veneer would be the brown/tan brick. As our house neared this phase of construction, we requested confirmation again of brick color, this time she informed us it would be RED and could not be changed. This was NOT what we wanted. Again, spoke with Division President who agreed to revise, only after we’re provided the written text indicating initially the brick veneer was “not Red”. 4. We ended up using Lennar TitlrEscrow and shortly after we received an email informing us our deposit of $198,825 was deposited into our escrow account by another buyer. They were unaware of the error until we advised them we had not made any deposits of that amount. An experienced escrow agent should never make this mistake and if they do, should notify all parties of the error immediately. 5. We advised Lennar Escrow agent how we specifically would like to take title in our Trust name. She became very judgmental, argumentative, and demeaning “have you ever taken title in Nevada and do you know the Nevada law, etc”. And how she had been doing this for 30 years” Was not professional 6. After numerous calls to schedule a design appointment at ILG, we finally were successful. We were trying to coordinate when in town from So Cal. The the rep we were assigned was not there so met with another associate. She showed up hard counter surfaces for bath and kitchen. We chose the same product for both. Only did we find out later, the material was not available in the kitchen. We had to reselect something we were not thrilled about, VERY LIMITED, not so great choices especially given the many options that could be available. We did not have any samples mailed to us so was hard to really see what we were getting. 7. Design elements are way out-dated. Kitchen knobs only. Would have preferred handle pulls, top mounted round bath sinks instead of under mount rectangular ones, unfinished garages, very limited flooring options and exuberant costs. I’ve bought new homes from Shea and Toll Brothers and had significantly much better experiences all around. Would not buy another Lennar home. ... More

The house has been fine. There are a few things we’ve discovered that are sub-par but all in all its okay. They are for sure doing some things on the cheap. The buying experience though-the worst. Def recommend getting a realtor.

I will not go into every bad experience, but I will say that I would NEVER refer anyone.