Lennar Reviews
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What Homeowners Have to Say About Lennar.
Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 20890 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
The stress. We were buying a house from another state and this process was extremely stressful
- Michael P.
- Verified HomeBuyer
- September 28, 2021
- White Plains, MD
From start to finish I feel like we’ve had issues. From paperwork to buy the house to even now closed on it and living it in. Just not at all what we expected
Lennar responded:
Hi Michael, thank you for sharing a review. We are sorry to hear you had such a stressful buying experience with your new home. If you have any outstanding items that need attention, please reach out to us at corporatecustomercare@lennar.com, so we can follow-up for you. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 2
Great Customer Service
- Joseph M.
- Verified HomeBuyer
- September 28, 2021
- Greer, SC
From the sale by Dan to the post customer care from PJ and Matt we have had but nothing but professional, caring, exceptional service from all of the Pines Lennar staff. Thanks Dan,PJ, and Matt.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Builder in a hurry to get property closed but no rush to fix
- Bruce H.
- Verified HomeBuyer
- September 28, 2021
- Charleston, SC
Builder in a hurry to get property closed but no rush to fix issues with home.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 1
Poor finish work
- John H.
- Verified HomeBuyer
- September 28, 2021
- Westfield, IN
Quality of finish work is sub par , paint finish and quality is straight garbage. Your contact to repair this is overworked and doesn’t have the time to be helping with repairs. This should be put on the trades.
Lennar responded:
Hi John, thank you for writing a review. We would like to apologize for the frustrations you experienced with finish quality in your new home. Please reach out to us at corporatecustomercare@lennar.com, if there are any outstanding items that require attention and we will follow-up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 3
Concern
- Keila C.
- Verified HomeBuyer
- September 28, 2021
- Sun City Center, FL
When I bought my house there was a lot of communication, they told me the water was included which was a lie, My house found roaches they offered me fumigation when I bought it and now no one appears to help me, when I need something I have to be sending emails to see who can help me.
Total Score 3
Quality 5
Trustworthiness 3
Responsiveness 1
Lennar - We’re a military family that recently moved to this area and
- Nicholas C.
- Verified HomeBuyer
- September 28, 2021
- Ruskin, FL
We’re a military family that recently moved to this area and they worked seamlessly with our crazy move schedule to ensure the house closed before we moved in. Big help!
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 3
The friendly staff stood out the most.
- Thomas T.
- Verified HomeBuyer
- September 28, 2021
- Huntersville, NC
Lennar is a good builder but some of the workmanship needs to be reviewed. I am pleased with my hone but have noticed a few things I would like to see done differently.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Anticipated my questions
- Farnece R.
- Verified HomeBuyer
- September 28, 2021
- Ruskin, FL
I’m my state of anxiety in the purchasing process, the team was always ready to listen and hear me out. Although they were the ‘Sales Person’ we never felt pressured.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Horrible…..
- Justin P.
- Verified HomeBuyer
- September 28, 2021
- Zephyrhills, FL
Absolutely horrible experience. Horrible Quality , customer service, and the Vice President of Sales - John wanted to even try to fight and he became angry by clinching his fist and grinding his teeth and became aggressive in his stance and tone. There is no quality in this home and Cindy the superintendent is worthless. Things are slowly getting done months and months later thanks for John S and Tad. The subcontractors they are use are worthless too. No attention to detail and I had to tell them how to do there job and how they messed things up. Multiple people from lennar and ...
Lennar responded:
Hi Justin, thank you for sharing a detailed review. We want to apologize for the poor experience you outlined and the multiple frustrations with getting work completed in your home. If there is anything we can do to help with outstanding items, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Great until after closing
- Justin F.
- Verified HomeBuyer
- September 28, 2021
- White Plains, MD
We love our home and the process was relatively easy. Unfortunately they do not invest in their post closing customer care enough because getting small things corrected quickly turns into a frustrating back and forth
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 1
The staff (Kara and Ed K.) were very helpful
- Abdul N.
- Verified HomeBuyer
- September 28, 2021
- Beltsville, MD
Overall, It was a great experience. I like the house and the team was quick to respond whenever I need their help with something.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The service of the seller is great
- Diana P.
- Verified HomeBuyer
- September 27, 2021
- Clarksburg, MD
The service of the seller Lucas was great, his communication and services was really good, he always communicated everything and keep posted any changes
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Im not sure you are requiesting the correct information from the right person. I DON't LIVE @ 70
- Lafershire W.
- Verified HomeBuyer
- September 27, 2021
- Groveland, FL
THAT IS THE WRONG LOT NUMBER! There are Corona bottle tops im my shower drain. How did that happen? Builders drinking while building? Maybe that is the reason there are so many issues here. Garage foundation messed up. Come fix that before my house cracks in half
Lennar responded:
Hi Lafershire, thank you for taking time to write this review. Cherry Lake 70 identifies the Community where your home is located, not the homesite number. We are sorry for the confusion this caused. We are extremely disappointed to hear about the bottle caps you discovered in your shower drain. If you could please send us a message at corporatecustomercare@lennar.com, we will have the appropriate team address. Thank you. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
"Everything is included" that slogan is really true. I was really surprised, when I viewed the models, I was pretty much viewing my home, when I walked into my new home
- Hope G.
- Verified HomeBuyer
- September 26, 2021
- Sun City Center, FL
If you were lucky enough to have Peter W. as your loan officer. He was absolutely fantastic. Very professional!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not the best experience
- Misael M.
- Verified HomeBuyer
- September 25, 2021
- Zephyrhills, FL
The buying process was good, but after the purchase we have some situations with the house, the dishwasher, the cabinets and some more, after 5 months nobody do anything.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 1
Lennar Mortgage Ruins The Experience
- Jason C.
- Verified HomeBuyer
- September 24, 2021
- Littleton, CO
Sales staff, construction manager and warranty rep have been great. Lennar Mortgage is the worst home finance company I've ever worked with...and I work in real estate so I've seen A LOT for comparison. Trust me, their incentive to use them isn't worth the hassle. The time I spent using them cost me hours I could have used to make 3x the dollar amount they offered via incentives. When they were "Eagle Home Mortgage" their service was top notch, that has drastically changed. Hands down, this was the most disorganized, apathetic and unprofessional team I have EVER had the displeasure of ...
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 3
Lennar - Good experience and good service quality.
- Yuvraj S.
- Verified HomeBuyer
- September 24, 2021
- Chula Vista, CA
Good experience and good service quality.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Really thought it would be my forever home!
- Anonymous
- Verified HomeBuyer
- September 23, 2021
- Elizabeth, CO
Would love to write a great review but have had issues with neighbors regarding fencing and a huge parking problem! Also was not informed about a terrible drainage problem!! Very discouraged but do have some nice neighbors who have been very sympathetic and supportive.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Lennar - Very smooth transition between selling current home into our
- Shayla P.
- Verified HomeBuyer
- September 23, 2021
- Milwaukie, OR
Very smooth transition between selling current home into our new lannar home
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Not a great experience overall.
- Shanna D.
- Verified HomeBuyer
- September 23, 2021
- Chandler, AZ
Not a great experience overall.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Lennar - The refrigerator and dishwasher were faulty by design
- Saad H.
- Verified HomeBuyer
- September 23, 2021
- Zionsville, IN
The refrigerator and dishwasher were faulty by design
Total Score 3
Quality 2
Trustworthiness 4
Responsiveness 3
Mortgage company
- David P.
- Verified HomeBuyer
- September 23, 2021
- Littleton, CO
The home we purchased was one of the model homes. We are very pleased with our home. It was Lennar mortgage company that gave us so much grief.
Lennar responded:
Hi David, thank you for this review. We are sorry to hear about the issues you faced with mortgage during your buying process. Please reach out to us at corporatecustomercare@lennar.com, if there is anything we can do to help. - Lennar Customer Care
Total Score 1
Quality 5
Trustworthiness 1
Responsiveness 5
My home warranty rep terry
- Moses B.
- Verified HomeBuyer
- September 23, 2021
- Forney, TX
Good first home. Materials and workmanship isn’t the best but they are responsive to warranty issues, at least my rep is “terry”. Lennar sell a lot of homes so the cool “first home buyers” feel isn’t really there. They’re detached and focused on selling not really how i hoped . But terry helps. So does standing up for yourself when lennar people think they know what’s better for you. They work for you. Treat them that way, because you won’t really get a lot of personality from them. Overall good experience.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 5
The superintendent was very helpful and answered all of the questions we had.
- Coltman F.
- Verified HomeBuyer
- September 23, 2021
- Summerville, SC
The builder was great they did great work and were very helpful. But the Lennar lender was terrible they always give us the runaround they never answer the phone and when we ask questions they gave me bad answers or wrong ones. We went through three different agents and at the end of everything two weeks before we were to close on our house they said there could be a chance we can’t go to closing and get the house and they didn’t know why they said sometimes ( it just happens).
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 1
Lennar - Poor workmanshipFull disclosure not evident
- Jacob B.
- Verified HomeBuyer
- September 23, 2021
- Myrtle Beach, SC
Poor workmanship Full disclosure not evident
Lennar responded:
Hi Jacob, thank you for taking time to write a review. We would like to apologize for any disappointment you experienced with the workmanship in your new home. If there is anything we can do to help, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 1
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